LEADERS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10266093, and find that this proposed resolution is satisfactory to me HOWEVER, I have not yet received the refund Regards, [redacted]

Complaint: I am rejecting this response because: Nowhere in any documentation that we were provided, in emails from the account representative or verbally were we ever informed that funds would automatically be held for a new accountNo business would ever sign up for a service if they were told up front that their funds would be held for days just because they came close to a limitAs we said earlier, nowhere can you find anything in their documentation that indicates the limit is anything other than a daily processing limitBy definition, if you do not go over a limit, nothing should happenThis company needs to either change their practices or change their application to completely explain their rules Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10064309, and find that this resolution is satisfactory to me A refund to my bank was made after I complained to the bankWeb Sites still show $for cancellation I accept their response but still claim they have misleading informationCancellation fees, if any, should be told to the merchant at the time of communication with Leaders When a call was made to the salesman responsibile, I was immediately transferred to another department Regards, [redacted] ***

LEADERS is a company of integrity and is loyal to our merchantsWe are very disheartened to receive a complaint of this natureAfter a careful review of the merchant’s complaint, account notes and the signed contract LEADERS would like to mention that in good faith we have already worked with this merchant to resolve issues he has had with our companyWe have lowered his rates and changed them to the proper rate structure and refunded the $non-pci compliance fee he was billed, although all fees billed to the merchant were in his signed contractThe PCI compliance fee billed to the merchant was $not $and was in his signed contract, but as a good faith gesture LEADERS will refund this feeAs a final good faith gesture LEADERS will refund the Early Termination Fee although the contract he signed clearly states he has a $ETF all other fees the merchant was billed are his responsibilityThe merchant should see his refund in 7-business days and considers this complaint resolved and closed

LEADERS does not pass banking information to third-party credit card companiesOur merchant records indicate this merchant applied and was approved for a merchant account with LEADERS on February 3, This merchant was made aware of this approval on February 9, when the Installation Department called to confirm with mailing address for the terminalOur Installation Department called and emailed daily until March 23, Because the merchant account is approved and open, fees were billed based on the agreement that was signed and submitted

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records which indicates this merchant’s account was approved March and this merchant processed credit cards until June The Support Department made a courtesy call to this merchant in July and during this conversation, our Support Department was able to assist with billing questionsThis merchant also advised during this conversation, she didn’t like the equipment she was usingThe Support representative went over other equipment options; however, this merchant disconnected the callThe Support representative called back and left a voicemail but the merchant did not return our call until November when she contacted the Customer Service DepartmentDuring the November conversation, our Customer Service Department was able to again assist with billing questions and answered questions regarding this merchant’s feesThis merchant advised she was processing with another company and requested closureOur Customer Service Department emailed the closure form and have not received it back from the merchantLEADERS policy is once the closure form is received, we can close this merchant’s account

I got sold a bill of goods over the phone and was lured into filling out an applicationHidden fees and contract terms were not disclosed to me on the phoneNeither was tiered pricingWhen I tried to withdraw my application, it was a pain in the *** Stay away from these guysThat's the best you can do for your business

Since 2000, Leaders Merchant Services, LLC, has upheld one of the largest Risk, Chargeback and Fraud departments in the industryIn our efforts to resolve the issues stated in this complaint, LEADERS has thoroughly reviewed the merchants signed Agreement (formed by the 4-page Merchant Application, and the Merchant Services’ “Program Guide”)LEADERS would like to refer the merchant to the Merchant Services’ “Program Guide”, page 20, section “Association Compliance”: ‘MasterCard, Visa and Discover have established guidelines, merchant monitoring programs and reports to track merchant activity such as, but not limited to excessive Credits and Chargebacks, and increased deposit activityIn the event you exceed the guidelines or submit suspicious Transactions as identified by an Association or any related program or reports, you may be subject to: (i) operating procedure requirement modifications; (ii) incremental Chargebacks and/or fees; (iii) settlement delay or withholding; (iv) termination of your Agreement; or (v) audit and imposition of fines.’ It is the merchant’s responsibility to know and to understand the terms of the signed Agreement prior to processing credit cardsThe transactions that the merchant processed were flagged by our risk department as suspicious and had to be verifiedThe merchant was not able to provide the information required to release the funds immediately and opted to refund the transactions and close his accountThe risk department should have advised the merchant to contact customer service for closing procedures and for that we apologizeSince the transactions were processed and refunded there is a cost for the processing of both the transaction and the refund by the AssociationLEADERS did offer to cover the cost of the refund for the merchant in the amount of $110.12, so we will in good faith go ahead and issue that refundWe will also close the account with no ETF per this complaint requestThe merchant should expect his refund in 7-working daysAll other fees are the responsibility of the merchantLEADERS considers this complaint resolved and closed

This company cheated me by NOT disclosing their terms by their salesmanSalesman told me no charge except % feesThen they sent me online document and sign and send them onlineFinally I try to cancel and when argued they said it is written in FINE prints those terms I request all NOT to sign online, all wrongREAD document in hand firstread all termsDont belive their salesman

Complaint: I am rejecting this response because: They have not responded to the refund of the errors and they are lying about the batches if I had not called to see where my $$$ was it would have just sat there also what are etf fees??? And I have not receive any letters but a sept fees bill so that's a lie also so I want to know if I'm receiving a refund for funds lost during ur updates that my machine did not work??? Regards, [redacted]

It just makes senseLeaders Merchant Services let me explain what I was looking for along with my budgetGreat customer service!

Complaint: 11426493I am rejecting this response because all the funds being held HAVE NOT been releasedI just called and spoke with "Desirre" via telephone number: She transferred me to the "Risk Department" where I spoke to an extremely rude and unpleasant woman named "Denise," who again transferred me to "Nester's" voicemail when I requested an update regarding the funds being heldI called back again and the phone was again answered by 'Desirre" who then tried to transfer me to "Monica" (Desirre stated she was the last person to notate my account), however she was unavailableI was then transferred to "C***" in the 'Risk Department' and after providing her with my business information, she then maliciously transferred my to customer service even though I explained to her I needed to speak to someone is risk about releasing my fundsLeaders Merchant services has again been extremely unhelpful and they are now refusing to assist me at all Regards, O [redacted]

As one of the largest merchant services providers in the country LEADERS works diligently to resolve any all disputes with our merchants as quickly as possibleAfter careful review of the merchants account it is clear the merchant never used the accountLEADERS does not have nor have we ever had a $500+ cancellation fee so it is unclear why the merchant is stating we told him that when he tried to cancel his accountThe merchant signed a contract for a year commitment to LEADERSFor merchants that have gone out of business, LEADERS will waive the cancellation fee if the merchant shows proof in writing that they have gone out of businessThis merchant did not provide this proof to LEADERS therefore we could not waive the ETFIn the merchants’ signed contract the annual PCI compliance fee is explainedAnnually the merchant will be billed $for this feeThe merchant is required to take a yearly PCI compliance survey and is reminded to take the survey on every merchant statement sent to themIf the survey is not taken within months of the required timeframe a $non-compliance fee is assessed to the merchant monthly until the survey is completedOnce the survey is completed the $can be refunded to the merchantAs a good faith gesture LEADERS will refund the $PCI compliance fee and the $non-compliance fee assessed to the merchant in his February month end feesTotal refund to the merchant will be $Since the merchant has already closed his account, as a good faith gesture LEADERS is attempting to stop the Early Termination Fee that was assessed to the merchant, if the fee cannot be stopped LEADERS will refund the fee once it has cleared our reject report in about 7-business daysLEADERS wishes the merchant much success and considers this complaint resolved and closed

LEADERS is one of the top Merchant Services Providers in the country, and to receive a complaint such as this is dishearteningWe have reviewed all account records including the signed merchant contract, the account notes and any recorded calls that we had between the merchant and LEADERS According to our records all fees billed to the merchant were included in his signed contractWe are not sure where the merchant got the idea that he would not pay any monthly fees above his processing feesIf the contract did not match with what the merchant thought he was agreeing to the merchant should not have signed the contractThe merchant had the ability to download and/or print the contract and the merchant services program guide(booklet) immediately after signing itThe merchant services program guide was/is also available on our website to review prior to signing a contract with LEADERSThe merchant did call in on 2/6/to close his accountHe spoke to our retention department and LEADERS agreed to refund the $annual PCI compliance fee if the merchant would keep his account openLEADERS did not receive a signed closure letter from the merchant at that timeThe merchant called back on 3/6/when he was billed for his February month end fees and claimed he did not want to keep his account open when he spoke to us on 2/6/LEADERS informed the merchant he could close his account but we would need a signed closure letter, the merchant signed the closure letter and sent it back to us, we closed his account on 3/7/As a good faith gesture LEADERS will refund the $that was billed to the merchant for his February month end fees once the fees clear our reject report in 7-business daysThe merchant was also billed a $Early Termination Fee due to the fact his account was closed prior to the end of his year contractThe $ETF the merchant was billed was rejected by his bank so LEADERS will waive this portion of the fees owed to usLEADERS wishes the merchant much success and considers this complaint resolved and closed

Complaint: I am rejecting this response because: They have to issue refund to money collected without my permission which I find illegal, If they refuse I will go to press and other medias organization after days from today even I will make it know on face book and other network round the world on how they used their position to rub other peoplethey know they have collected over thousand plus from me without authority and they fill they can go free in America, as a citizen of this nation and human right activities I know what to do, but I am taking it slow, from my end even they should go back as when they started removing the money from my account thinking this man no nothing so they can collect as much as they want from his accountIf I take them to court I know how much I will collect for making my home and family into trouble even bank charge me over draft when I have no money in the account.After days I will go to court and press and all other media organization including CNN, FOX News and othersRegards, M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID To clarify some points~ The initial Leaders representative very clearly offered a monthly fee of $8, not $ Leaders advertises on www.leadersccprocessing.com "Free set up" and "Zero out of pocket expense to start." This indicates that any initial "boarding fees" belong to Leaders, not the applicant As I recall, the application document did not specify exact fees--it was a generic form I was not informed of additional fees, including early termination, in any written or verbal communication This resolution is satisfactory to me Regards, [redacted]

LEADERS has reviewed our merchant service records and confirmed the only transactions we show this merchant ran and completed were two $transactionsIf merchant is able to provide the settlement report or receipt for the $transaction, we can submit to our Research Department as we do not show any charge for this amountThe $that was billed was for August’s month end fees as the account was approved August 12, Unfortunately we are unable to issue any refunds due to getting the merchant approved and activated per the merchant’s request

LEADERS takes all complaints seriouslyWe regret the merchant felt she had to contact the Revdex.com to resolve her issues with our companyLEADERS has carefully reviewed the complaint from the merchant and the signed merchant applicationIn fact the merchant signed a merchant application with LEADERS and in doing so opened a merchant account with LEADERSThe merchant application the merchant signed states on page “c.) the undersigned have the authority to bind Merchant such that, upon acceptance of this Agreement, it becomes a legally binding contract enforceable against Merchant and, with respect to certain provisions, the individual(s)executing this Agreement on behalf of Merchant who is/are making certain representations and promises in his, her or their personal capacity.” When the account was approved the merchant had a binding contract with LEADERSAs a good faith gesture LEADERS will refund the $ETF the merchant was billed when she closed her account prior to the end of her contractLEADERS is not responsible for any insufficient fund fees the merchant may have been billed by her bankThe merchant should see the refund in 7-business daysLEADERS wishes the merchant much success and considers this complaint closed

Leaders Merchant Services strives to provide every merchant with the highest quality merchant services possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records, which includes notes from our Customer Service DepartmentWhen merchants request closure of their merchant account, our Customer Service Department requires a closure form be signed by the merchant authorizing the closure Because our Customer Service Department never received the closure form, the account was never closureAs a good faith gesture, LEADERS will refund fees that were collected for August, September, and October as well as close this merchant’s accountThe refund will take approximately 7-business daysLEADERS wishes the merchant good luck in future endeavors and considers this complaint closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10306038, and find that this resolution is satisfactory to me Regards, [redacted]