Lawrence Wind & Solar

Dear [redacted],Thanks for contacting Vistaprint regarding the recurring charges of $4.99 on your debit account/checking. The charges appear to be linked to a subscription. I am truly sorry for the inconvenience and for the fact that it has taken so long to have your issue finally...

resolved. We did some further investigation regarding the charges on your account and have provided a refund in the amount of $74.81, the difference of the $99.80 as you were initially refunded $24.99. The refund amount will be sent as a Check. I can also confirm that the subscription was also cancelled from our end to stop any future charges and that accounts will not be able to process other transaction with your card information on our Website.I would recommend that you also inform your financial institution of this issue if you have not already done so, so that appropriate actions can be taken from their end.Sincerely,    IntradayIntraday Coordinator###-###-####

Dear [redacted]:Thank you for responding. We have reordered your Magnet with the image that you provided without the border.Your new Order Number is [redacted] and will be delivered on February 25, 2015.Our records indicate that on February 19, 2015 two refunded amounts were settled for $12.94 and $12.95 respectively. There are two other pending refunds for $6.00 and $0.50 respectively.Please allow 3-5 Business Days for these changes to be updated on your Bank Statement.If you have not received the refund after that period, you may fax your Bank Statement to 1.877.611.3291. You may erase your personal information and use 'Pending Refund' in the subject field. We will investigate and provide a resolution.Also, in the event you are still interested in receiving your Business Cards without blurry printing, you can send an image of the original cards that you received. This will aid us in determining the underlining issue.Again, we regret the less than satisfactory experience that you encountered. Intraday CoordinatorVistaprint###-###-####

Thank you for your request for assistance regarding emailadvertisements that you have been receiving from us. We definitely understand the level of frustration that youmay be experiencing and apologize for the inconvenience caused. Our records indicate that your email address was...

submittedto be removed from our Email Marketing Campaigns. Vistaprint does include the physical address in the footerof all email campaigns. In an effort to have your issue resolved as best as possiblewe would like your assistance with providing example(s) of the emails that youhave received.  We will investigate the source of the emails that you receivedand have the issue addressed as soon as you provide the example(s). Again, we apologize for the discomfort and will assure thatwe resolve this issue. IntradayIntraday CoordinatorVistaprint###-###-####

Dear [redacted], Thank you for choosing Vistaprint for your printing needs.   I am truly sorry to hear of your experience with your order. I have tried to contact you on the number provided but you were unavailable, I left a voice message.   I have reviewed your order and found that your...

package was held at the local post office in Axton, VA, the closest to your zip code (United States Postal Service,[redacted], USA).   In the event an order cannot be completely delivered by [redacted], they work with the post office to hold it for the customer for a few days and attempt delivery a few more times.   Your tracking information shows the order has been held at the post office since March 1st, the hold is usually for a few days and then returned to us if they have not received a response from the customer.   There has been no recent update on the tracking information since March 1st however we can assume they will be processing a return if they have not already attempted delivery to you once again.   We are happy to assist with replacing the order with expedited shipping if you have not received it or provide a full refund and cancel the order.   Please reply to this email with the option that best suits you and I will have it processed for you.  Intraday Coordinator

Dear [redacted];  Thank you for contacting Vistaprint, where it's easy to make an impression for less.   We tried to make contact with you recently, however, we did not get through and a voice mail was recorded.   Please accept our deepest apologies for the inconvenience you...

have experienced with our customer service department with your recent request to place an order. Please rest assured that this occurrence is not typical of Vistaprint. We have successfully created an account with the requested email address, Please follow the steps below in order to access your account. 1. Log onto www.vistaprint.com2. Click on My Account to the top right3. Log in using your email address [redacted] and your temporary password is [redacted]  Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us.   Thank you for choosing Vistaprint.   Sincerely,     Intraday Intraday Coordinator [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
Business is taking no further action than what was previously presented by awful customer services representatives. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have added a .pdf of the spam received. This is clearly sent by one of your affiliates.
Regards,
[redacted]

Dear [redacted],We have received your Revdex.com complaint regarding the Check refund.As per our conversation earlier, I have confirmed that the Check was not honored by the Bank due to an error by our finance team.Our finance team will have the Check expedited and resent to you as soon as...

possible. The charge-back fee will also be added to the total amount being sent. Regrettably I am unable to give a time frame of when the check will be delivered at this time; therefore, I will contact you tomorrow and advise of the new delivery time frame.I truly apologize for any inconvenience caused by the experience and hope you accept our sincere apologies. Sincerely,IntradayIntraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Although a refund is appreciated, Vistaprint should honor the original order.  We will now have to struggle to find replacement shirts, which Vistaprint had guaranteed us, not to mention the incredible and unnecessary amount of time and effort wasted dealing with Vistaprint's customer service.  If Vistaprint sent the shirts and the refund after the fact, that would be acceptable, but making us jump through numerous hoops and then canceling our order less than 48 hours prior to our event and over 2 weeks after our original order was placed is bad business to say the least.  I am deeply troubled by this and cannot imagine doing business with Vistaprint again.
Regards,
[redacted]

Dear [redacted], Thank you for contacting us with the issue regarding your Website Subscription. Based on our conversation and my investigations the issue has been resolved. Your Website is on an annual subscription and will remain as such. Any charges that were taken was based on your previous request...

and these charges were refunded. We do apologies that you were not notified that your request was being fulfilled. We will take full responsibility for that action. As of such we will provide you with a Vista Credit on your Vistaprint Account. Once again we apologize for any inconveniences. If you have any concerns please feel free to contact us. Intraday Intraday Coordinator [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Regards,
[redacted]

Dear [redacted],Upon research we found that you created multiple accounts
with different email addresses that Vistaprint has cancelled including the
current account which is also now cancelled. The current website has not been
paid for since 12/31/2014 as you consistently receive free months which...

would
be applied by our customer service agents when you call. You mentioned that there
was an issue with your payment system however we have no complaints from any of
our other website customers as once an issue in this nature is reported we
ensure we fix the issue if it is on our end. You have the option of using either
a credit card or a [redacted] account for the payment medium on your website.
Unfortunately due the number of free months applied the website has been
cancelled and cannot be reactivated at this time.

VistaPrint closed my previous Revdex.com complaint #[redacted] with out settling the claim that they committed to. This is for Vistaprint Investigation #[redacted]. I have received numerous emails assuring me that I would receive Payment. I have not. And therefor the complaint cannot be considered closed. Since Vistiprint continues to assure me that I will be paid, but refuses to take action this appears to me to be negligent and willful. March 25, 2016 I was told by [redacted] that I could expect a call on March 26, 2016 at 8am eastern to get a disposition on this claim. I have not received this call March 15, 2016 [redacted] sent me an email telling me to expect a tracking number and an expedited payment within the next week. This has not happened. March 12, 2016 [redacted] and [redacted] told me to expect an expedited payment by March 19 - this did not occur. At this time I requested that I receive the payment by overnight mail as I am not satisfied to be cheated out of my money any longer. March 11, 2016 - I received a check for a partial settlement. I sent an email requesting the full payment and a return phone call to explain the problem. I recevied no call or payment Feb 27, 2016 - I resent Vistaprint an email with my address so that I could be sent a check, even though they have had this information since Jan 2016 when I initially called to request an investigation Feb 23, 2016 - I called VistaPrint to get an update. I was told that the billing error was found in the investigation and I would receive a refund Feb 13. 2016 - I called Vistprint to follow up on the Investigation since I had not received the response I was told to expect. the agent had no knowledge of the claim and I had to repeat all details to begin the Investigation Jan 23, 2016 - I called VistPrint customer service to explain all the details. I was told to expect a call back in 24 - 48 hours. This did not occur. Immediate refund check - overnight mail

Dear Mr [redacted], I sincerely apologize for any confusion caused and would be happy to assist. A review of your account shows that a credit of $74.20 was issued to your Vistaprint account by our customer service department as credit for an order that was placed on September 1, 2015. An investigation...

into your account shows that on October 10, 2015, $38.03 of that was credit was used by you on the order [redacted] for 25 Small Business Magnets, 1 sheet of 10 Business Card Stickers and 100 Signature Business Card with Standard 5 Business Day shipping, the total including tax came to $38.03 which was deducted from the credit. October 12, 2015, the remaining amount from that credit was issued to the Website you had ordered on the account, the Website [redacted], which at the time was suspended for non-payment, the amount of $35.00 was applied automatically by the system for the bill cycle September 7th to October 7th. However since the payment for the October 7th to November 7th bill cycle was still outstanding, the Website remained suspended. The Website has since been cancelled by the system for non-payment. A credit of $37.85 has been issued to the account for the credit that was taken by the Website; this credit is valid until December 20, 2016. I apologize as we are unable to provide you with a full credit as once it has been used on your account for an order that has been printed and shipped, the credit is no longer available. Intraday Intraday Coordinator [redacted]

Hi [redacted],Sorry that you weren’t satisfied with the response that was given to your complaint. I noticed that you did have some specific questions in your rebuttal. To answer those: As was previously communicated, the entire amount of the refund wasn’t sent as there was an error in submitting thus, we are in the process of sending the remaining amount as communicated last week. It is definitely not a case where we are withholding your money or isn’t willing to refund it.We did communicate that we are more than willing to provide a refund and is in the process of giving you back the remaining amount of $24.00. You have requested for the payment to be expedited which we have done. However, the expedited process is not one that will have you receive the Checks immediately or overnight as you have requested. You should be receiving the Check for the additional amount this week.We apologize for any inconvenience that this may have caused.IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted], Thank you for contacting Vistaprint regarding your issue. In your complaint you mentioned that you received three charges to your credit card of $21.99 for services you did not order. I used the Credit Card information you provided and found an accounts associated with...

it, which had the specific charges.The account has services for a Website, Social Media Marketing and Email Marketing. There are also two actual orders for Stamps made out to you.  All the services were cancelled. I want to proceed with resolving the issue but I would prefer to speak with you before. My contact information is located in the email I sent to you at the email address "[redacted]". If you call and I’m not available please feel free to leave me a message and I will contact you.  Looking forward to hearing from you Sincerely,IntradayIntraday Coordinator[redacted]

Dear [redacted], Thanks for your response.  I am more than happy to work with you to have this resolved, but unfortunately the payment you are disputing is not reflecting in our system. In order for us to investigate this further, I may need your help. I understand that you do not have online banking, as such we recommend that you contact your financial institution to obtain a copy of your statement. Once we receive the proof of payment, I will be able to proceed. I look forward to your response and assisting you further. Sincerely,    [redacted] Coordinator###-###-####

Dear [redacted], We received your complaint regarding the store credit that should have been applied to your Vistaprint account. There seems to be a confusion or misunderstanding and we would like to apologize for this. Based on our phone conversion and email sent on March 14, 2018, we have explained that the referral discount does not work and we have provided an alternate discount that you may use towards your order.  We have acknowledged that the promotion provided will take only 20% off your Cart but we are willing to provide an additional refund of 10% of the Product Total and refund the shipping cost once your Cart value is over $25.  Once the order is placed, we will be able to issue this refund. Initially we had offered you $15 VistaCash, in addition to the refund, which you had refused as you have mentioned that you invested a great deal of your time trying to have this issue resolved. We truly respect the time and effort that you have made to resolve this; you have requested a minimum of $25 VistaCash and we are happy to honor this amount.  As per our earlier conversation, we can only issue VistaCash or refunds once an order is placed. Once the order is submitted, we request kindly to call us at 1.[redacted] to have the refund and VistaCash processed. Again, we apologize for any inconvenience caused.   Intraday Intraday Coordinator

Dear [redacted],We are sorry to hear that this has been your experience with our company and would like to assure you that we are not in the business of scamming our customers.Our Fraud Team reviewed the account and their findings suggests that the account was compromised; consequently the websites have...

been cancelled.We strongly recommend that you create a new account, with a different email address and password.We also recommend that you change the password to your email address as an added preventative measure.Again, we do apologize for any inconvenience caused by the issue.IntradayIntraday Coordinator1-[redacted]