Lawrence Wind & Solar

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],Thank you for reaching out to us with the issues concerning your Website and Local Search Profile.We apologize for the issues and we understand that you were not pleased with the fact that you called several times to have this corrected.We reviewed your account and noticed that there...

was a domain pointing, which is the "redirecting" you mentioned. We tried to contact you so we could discuss the issue.We are sorry that the Website was not deactivated as you had requested earlier, however, we can assure you that the Website (as well as the Local Search) is now cancelled and we have processed a refund to your credit card in the amount of $67.47.Most of our customers are able to see this refund on their online statement within 3-5 business days.Again we sincerely apologize for the inconvenience caused. Please feel free to contact us at ###-###-#### for any additional assistance. Kind Regards, [redacted] Coordinator[redacted]

Dear [redacted],Though we understand how you may feel, as this was your first order with us and this would not be a great first-time customer experience.I do apologize that we will not be able to reinstate your order on the promotional offer that was used, which made your purchase free.Please bear in mind that the below disclaimer can be seen at the bottom portion of any promotional email sent by Vistaprint and so the company has taken the decision to cancel all orders that benefited from the offer at this time.Disclaimer: Limit one promo code per order. Savings will be reflected in your shopping cart. Discounts may vary by quantity and design and can’t be applied to shipping and processing, taxes, subscription or design services, previous purchases or products on the Vistaprint Promotional Products site, unless otherwise specified. Additional fees may apply for shipping and processing, and taxes, unless otherwise noted. Free offers valid only on the lowest quantity of each product and not valid on more than 2 items per order.Vistaprint may change or cancel this offer at any time. See website for details.Vistaprint, a Cimpress Company | [redacted]Again, we do apologize for the inconvenience caused. Sincerely,   IntradayIntraday Coordinator1-[redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Please see attachments 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],As mentioned in our phone conversation an investigation has been done to determine what has occurred and we
found that the images from your Calendar was not included in another person’s
Calendar, the images were found in the machine as un-assembled.The customer whose images were...

added to
your Calendar, their Calendar was assembled with blank sheets due to this
error. We have taken every step to ensure that this does not occur again. While
our quality check is thorough there are a few that may slip through the cracks
due to the quantity of items we print every day.We sincerely apologize for what has occurred
with your Calendar and look forward to working with you in the future.Signature: IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[Please see photos attached. My concern is not for the money spent. My concern is that my mothers funeral had no pamphlets and I blame vistaprint "quality assurance" process. I am pursuing a change is company's stated slogan " we make it right"]
Regards,
[redacted]

Dear [redacted],I am reaching out to you regarding the Invitations previously ordered from Vistaprint which should have been delivered on March 14th that did not arrive hence a reorder was done. I tried calling you a few times and also left a Voice message as I wanted to speak with you about the...

experience.I can image how frustrating it must have been since you had to get both [redacted] and Vistaprint on the phone to find out where your package was. Though our records show the package was shipped is was shipped via [redacted]. [redacted] is a service of [redacted] that utilizes the [redacted] for final delivery of customer packages. Packages are accepted by [redacted], processed by them and then handed over to the [redacted] for final delivery. It seems it was not picked up though our records show it was, I am happy that a reorder was done however we did not have the option for overnight delivery hence a 2 business day reorder was done though our fastest turnaround is 3 business days.Since I was unable to speak with you in person I refunded the remaining balance charged for the Invitations as you were only refunded the shipping cost along with a free reorder. I have refunded 18.51 to your credit card that was charged which will reflect on your card in 3 to 5 Business days. However it may take a few billing cycles to be reflected on the actual printed credit card statement.I hope by the time you received the invitations they were of good quality and you were able to send them out on time for the event on April 02, 2016. I am truly sorry for the inconvenience as this is not a typical Vistaprint experience. If you have any additional questions please feel free to reply directly to this email or contact us at [redacted] for direct assistance.Sincerely,    IntradayIntraday Coordinator[redacted]

Hi [redacted],Thank you for your response. I am seeing where you have
rebutted yesterday’s submission as well as I am seeing where there is a new
complaint being opened noting that you weren’t given a full refund on your
order.As it relates the yesterday’s response, and the new
complaint that was submitted today. I am attaching a screen print of your order
history along with the refunded amounts. It may seem as though you only got a
refund of $126.89. The reason for this is because the items in the order were
refunded separately. So looking at the attached screen print if all the amounts
or refund transactions that are shown on the  4th of November are added together
including the $126.89 you will get an overall total of $238.48. I am seeing where contact was made by email. The outcome of
that is a free replacement order on the items in question that were mentioned
in previous complaint.  Please note that
this reorder will not be delivered by November 6th as requested in
previous complaint. The reason for this, is we do not provide overnight
shipping and the fastest shipping option on these items are within 10-15
business days. With that said, a free reorder was done and a complete
refund of the amount paid of $238.48. I hope this was sufficient. Thank you for choosing Vistaprint.

Hi [redacted], I contacted you via the daytime telephone number you provided, however you were unavailable.  I left my contact number and you returned my call.  You advised that your rebuttal was that you did not open an account with us or placed an order.  You further advised that you loan your credit card to your grand-daughter to place an order, after the order was placed you started receiving solicitation emails from us.Further to the information on your rebuttal and our conversation, your email address was successfully unsubscribed from our email list.  Please be advised, it generally takes 7-10 business days for you to stop receiving email.   It’s possible that you’ll receive one or two further emails before the changes take effect.I truly apologize for the inconvenience caused.  Sincerely,    [redacted] Coordinator[redacted]

Dear [redacted],   Thank you for taking the time to speak with me today regarding the issues you have encountered while doing business with us.   I’m happy I was able to assist with making the changes to the Banner size.   In regards to the promotional offer that you received through the...

Refer-A-Friend program, we are happy to honor the offer.   Based on our phone conversations, we currently do not have an offer that will take 30% off the Cart and provide free economy shipping on orders over $25.   However, we are happy to provide you with an alternate promotion.  An email was sent to you with the details of the promotion along with the PROMO code.   As discussed, once the order is placed, we will provide a refund for an additional 10% off the Cart value and refund the shipping cost once your Cart value is over $25.   In addition to the refund, we will issue VistaCash to your Vistaprint account for future purchases.  The VistaCash is valid for a year from the date issued.   Once the order is submitted, we request kindly to call us at 1.[redacted] to have the refund and VistaCash processed.   We understand that you could have chosen other vendors to order products but you have given us a chance to win your satisfaction.  We are thankful for this opportunity.   Your insights are really invaluable to guiding us on where we should improve.   Please accept our sincere apology for the inconvenience you have experienced.   Sincerely,   Intraday Intraday Coordinator

I have tried to call the number back that was left for me with no response back  this issue has not been resolved  Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Every customer service rep I spoke with (and there were many, I've lost count now) told me that transferring the domain name would "break" the website and email. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],Thank you for contacting Vistaprint regarding your experience with customer service. We are sorry to hear that you were not too pleased with the interaction.As per our telephone conversation, a free order has been processed for the items that you were trying to order; this order...

will arrive on Friday, November 20, 2015.Again, we sincerely apologize for any inconvenience caused.Sincerely,  IntradayIntraday Coordinator[redacted]

Dear [redacted],I truly apologize for all the
confusion caused by the automated email that you had received. I will
definitely forward your feedback to the relevant department. I do see where you contacted
our customer service team and was given a full refund for the purchase.  As per our...

conversation
earlier, I will definitely honor the T-shirts and Hats once you provide a
higher quality image with at least 175 DPI resolution. I have sent you my contact
details via email for you to contact me once you have the file ready. Again, I apologize for the
inconvenience and look forward to your response. Sincerely,IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have already spoken with your customer service personnel multiple times and they claim providing the auth code will "break" the website and email as I have said.  One of your customer service folks told me that $20 fee could be waived, but my real concern is with you discontinuing the service that I have and am paying for because I am requesting an auth code for my domain name.  I pay Vista Print $30 per month, which is 3 times more than 99% of other web hosts (who, incidentally provide FAR better service) but apparently that is not enough money to own and control the website I built and the domain I chose.  I disagree that you own the domain, you are the registrar for the domain.  I am the one who selected and asked to register the domain.  The fact that you engage in shady business practices (like disrupting the services I am paying for) that most other reputable registrars and hosts in this industry is the reason I'm making this complaint and the reason that I am transferring my service. So, you can continue to argue about technicalities all day or you can try extending some modicum of decent customer service and actually be helpful.   I won't be satisfied until you actually provide the appropriate service for what I'm paying.
Regards,
[redacted]

Dear Mr. [redacted],I have honored your request and have applied 13 months free service towards your website for the issues you had previously. As per our conversation your website will be unlocked hence you will be able to edit your website and make your own changes within the next 24 hours.The 1 year...

free service towards your website has been applied as per your request. Have a blessed day and Thank you for doing business with Vistaprint.Sincerely,
IntradayIntraday Coordinator ###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],Thank you for your recent Vistaprint Order.Please accept our sincerest apologies for the grave inconveniences you have experienced with our company.Attempts were made to contact you as a follow up to this complaint, however you could not be reached via phone. As per your request, we...

have issued you a refund for the remaining cost of your order, in the amount of $429.95. Most of our customers are able to see refunds on their online statement within 3-5 business days.Your order was shipped earlier today and should be delivered by May 2, 2016.  The tracking number can be found on the Order History page, on your Vistaprint Account.We appreciate the time you have taken to share your experience with us, but regret that it took so much time and effort on your part to have the issue addressed.We will be taking the necessary steps to address the gaps that exist in our customer service delivery, to ensure that the experience you had does not recur.Again we apologize for the inconvenience caused by this issue and we look forward to better assisting you in the future.Sincerely,  IntradayIntraday Coordinator[redacted]