Lawrence Wind & Solar

Hi [redacted], I am acknowledging receipt of your complaint via the Revdex.com and would be happy to assist.You mentioned that you were dissatisfied with the Embroidered Jacket and contacted us via email on three occasions, without receiving a response. Also, that you participated in an...

online Chat session.  I sincerely apologize for the inconvenience caused by not receiving an immediate resolution.Further to our discussion, a full refund was issued in the amount of $56.73 per your request to resolve your complaint.  Again, I apologize for any inconvenience you may have experienced. Please be assured that this is not a typical Vistaprint experience. Sincerely,    IntradayIntraday Coordinator[redacted]

Hi,Thank you for your response and images that were sent in regards to the payments that were debited (DBT=being taken from your account) and credited (CRE= being added or refunded to your account) to your bank account.The first image shows the last instance of debit (DBT) that we took on the 23.06.15 of $14.99- Note: beside the $14.99 charge there is a minus sign to say that we took that amount on that date. The second image shows an instance of credit (CRE) on the 14.07.15 of two charges of $14.99 each. Note: there isn't a minus sign beside the $14.99 charge reason is because it was going back into the account and not being taken out.As it relates to the overdraft charges we will still not be honoring that request as based on the details of the statement. Those overdraft charges weren't as a result of an error on [redacted] part or overdraft charges accrued from [redacted].The statement clearly shows that these charges were based on other purchases/ transactions that were made with other companies not associated with [redacted]. Below each company's name it states the overdraft charge when the purchase was attempted as well as the actual charge when funds were available in the account none of which are coming from [redacted] or is associated with [redacted]. Thank you in advance. Hope I was bale to make things a bit clearer. I will also recommend that you check with your Bank to clarify/verify these charges and the companies that they are associated with. Regards,[redacted] Customer Response

Dear [redacted]:Thank you for your inquiry regarding your websitepayment method.We truly apologize for the tedious experience withattempting to update your credit card for your website.Due to the nature of the subscription, a credit card isneeded on your account to be billed monthly in order to...

ensure your website isfully functional.We do not offer frontline agents the option to acceptpersonal information regarding your payment as such we will need to connect youto someone with that authorization.We apologize for having to transfer you to someoneauthorized each time you want to change your credit card.We appreciate your feedback and will ensure that weassess and see how best we can aim at making future experiences better.If you have any additional questions/concerns, pleasefeel free to contact us at ###-###-####.Intraday

Dear [redacted], Thanks for contacting Vistaprint. As per our conversation earlier, I have confirmed with our engineers that attempting to upgrade the shipping speed of the order at this point would negatively impact the delivery.  I was also able to confirm that the order will be shipped by...

the 4th of April and arrive within that same week. In regards to your feedback about the shipping options for the Checks, I have definitely forwarded your feedback to relevant department. Due to the inconvenience for the experience, I have processed a full refund of $8.69 for the cost of the order. This refund should reflect on your statement within 1-2 billing cycles. Please accept the free Checks as a token of our apology for the inconvenience.  I truly apologize for any inconvenience or disappointment caused and hope you accept our sincere apologies. Sincerely, Intraday Intraday Coordinator [redacted]

Hi [redacted],I am sorry to learn that you had such a bad experience with us recently and would like to personally apologize to you as this is not a typical Vistaprint experience. I tried calling you a few times to discuss this issue however you were not available.I reviewed all the information provided...

and saw that you were in correspondence with multiple phone and email agents advising that you sent a money order for your Business Cards order, the cards were no longer needed which was cancelled as requested and notification sent to the appropriate team to refund the money order received.The team received the feedback and did accordingly however after doing research found out that when the Check refunds were being processed for multiple customers we had a technical issue when issuing the check refunds to customers where the system accidentally sent out checks with incorrect names, addresses and amounts as such customers would have received a check at their address with someone else's name and check refund amount.We realized this after multiple complaints, the issue has been fixed and new check refunds were done correctly and sent out on May 4th where all affected customers will now receive the correct check showing their name, address and check refund amount which is due to that customer. The reason this took so long is because the money order sent to us normally takes a few days to arrive to us and then there is another time frame for processing, being that the cards were no longer needed a refund was sent in the form of a check which normally takes 2-3 weeks to arrive to the customer however due to the technical issue that occurred this caused a huge delay and affected a large mass of our customers.We sincerely apologize for this inconvenience and assure you that your $24.72 Check refund was sent out on May 4th, Check refunds normally takes 2-3 weeks to arrive.Sincerely,   IntradayIntraday Coordinator[redacted]

Dear [redacted], Thank you for contacting Vistaprint regarding the issue with you [redacted] payment and refund.  We understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for this. After checking your account and investigating the issue I did observe...

that payment was taken for your Website on July 3, 2016. The Website was then canceled on July 9, 2016, and a request for a refund was issued. A dispute was also logged with [redacted] which caused us to not be able to refund your [redacted] account immediately or issue a check, as the money was sent back to [redacted].  After the investigation by [redacted] based on your dispute, the money was sent back to us. The refund request was completed on September 23, 2016.  You can expect to receive you check for the amount of $199.99 in the mail within the next two weeks. We sincerely apologize for any inconvenience caused. If you have any concerns please feel free to contact us. Thank you for making it Vistaprint. Sincerely,IntradayIntraday Coordinator###-###-####

Dear [redacted]:Thank you for your inquiry regarding your Domain Name[redacted].com.We apologize for the less than satisfactory experience thatyou encountered while using our services.We viewed your account and found that you ordered theWebsite package on July 15, 2015 and cancelled on July...

16, 2015. Your DomainName was not registered due to the time that it was cancelled. Your Domain Name [redacted].com is available foryou or any other interested person/business to register with any otherregistrar. Feel free to verify that your Domain Name is available byentering the Domain Name in the search field provided at the websitewww.whois.com. No further action is required by Vistaprint regarding yourDomain Name. Please feel free to contact us at 1.[redacted] or visitour website at www.vistaprint.com for any other queries that you may have. IntradayIntraday CoordinatorVistaprint

Dear [redacted], I have received your complaint as it relates to your Business Email and I truly apologize for the experience.  As per our conversation earlier, I have reactivated the Business Email and cleared the bill due for this month.   Therefore, your monthly bill of $5 will resume on...

December 1, 2017.       Also, based on the test that was done over the phone with the Business Email, we were able to confirm that its now working correctly.   I am happy I was able to resolve this issue for you and hope you accept our sincere apologies for the experience. If you should need any further assistance, please feel free to contact our website department at 1-[redacted]. Sincerely, Intraday Intraday Coordinator

Dear [redacted],Thank you for contacting Vistaprint regarding the issue with your Website. I understand how frustrating this is for you and I sincerely apologize for the inconveniences caused. Vistaprint will take full responsibility for these inconveniences.From your complaint I understand...

that your Website is not functional and your customers are not able to utilize the contact page to request your services.Our engineers and technicians are aware of the issue and are working assiduously to have the issue resolved. I did some checks and I observed that a the Website service was being offered to you with no charges up until 10/29/2015 when an automatic charge was taken from your Credit Card. Since then that amount has been refunded to you and an additional  free month for November was activated on the Website. As soon as the issue is resolved we will contact you and inform you of the same. Again we apologize for the inconveniences.Sincerely,  IntradayIntraday Coordinator[redacted]

Revdex.com:
I received my order. It was partially correct.Issue almost resolved, but this has been going on too long and has really held my business up.not happy about this at all.I've been a LONG standing customer of this company for over 10 years, and have NEVER had an issue until now.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
t.  If you could simply just resolve the issue so that my photos are accessible at all times to place on my web site, I would appreciate it.  Currently, the photos are not accessible approximately 95% of the time, and every now and then, the entire set of photos flickers onto my computer screen, and then promptly disappears.  I am working on a computer with [redacted] Operating System 10, which is a current operating system.  I am NOT reachable by telephone, so please respond only by email.  Thank you for your prompt attention to this matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
A credit was only issued for $12.94 and $6 respectively, which does not match invoicing or what you stating in your reply to the Revdex.com. As for the artwork, the original magnet artwork would have stretched perfectly in the right format, however, VistaPrint resized the original artwork to a smaller image for the horizontal layout, then could not resize to create a vertical without the border. Note: previous vertical cards were printed by VistaPrint and used to create magnets using another product from [redacted], and ordering magnets from VistaPrint was a test to see if the two products could be combined as one.
Regards,
[redacted]

Dear Mr. [redacted]:The website has been successfully cancelled and we will be processing a refund to your credit card in the amount of $79.92.Please note that it may take one to two billing cycles to reflect on your bank statement.We apologize for any inconvenience this may have caused, should...

you have any further concerns please contact us.Thank you for choosing Vistaprint. Sincerely,    IntradayIntraday Coordinator###-###-####

Hi, This is in in response to complaint #[redacted] that was filed as it relates to recurring charges on customer's bank account.These were charges of $14.99/mo that started on 19.10.14 and ended on 23.06.15.The last charge that was taken was on the 23.0615. The next charge would have been...

on the 16.07.15. However, customer called in on the 11.07.15, five days before she would have been billed. The website subscription was cancelled immediately upon customer's request and the last two payments refunded. They were on the payments that were taken on the 16.05.15 and the 23.06.15 respectively. Since the Website was cancelled before the billed date, customer therefore wasn't billed for the month of July instead she was refunded on the 11.07.15. Customer states that she received charges twice of $14.99 in July. She was advised to double check with her Bank and the double charges should be the refunds going back into her account and not charges being taken by us.She has requested a full refund including overdraft amounts totaling: 439.89. Unfortunately, we are unable to honor this request as per the guidelines below.1. "[redacted] does not refund overdraft charges when [redacted] has not made an error in charging the customer. Customers who advise they did not realize they had signed up for a subscription service should still be refunded for the subscription charge. However, we will assume no liability for any overdraft charges that resulted from the charge. We message very clearly on our website, and in subsequent follow up emails to the customer exactly when and what they will be charged. If the customer has incurred overdraft charges as a result of an error that [redacted] made (overcharged a customer, for example), we can refund those fees at our discretion.2. We will also no longer require a bank statement when an overdraft charge appears on a customer’s account caused by [redacted]. If a customer advises that they were charged an overdraft fee due to a [redacted] transaction i.e. Bonus buys, double auth/transactions, etc, we will refund the overdraft charge up to $100 (across all currencies)."With this said, we are willing to have a refund processed for the amounts that were charged in total each month for the subscription. This will be a total of nine payments totaling $134.91. The customer was already refunded two of those charges on the 11.07.15 totaling $29.98. Therefore we will have a check sent for the remaining amount of $104.93. This will cover the entire amounts that were charged by us while the website was in a "active' status before it was cancelled. Regards.[redacted] Customer Response

It has now been 16 days since the problem was reported to Vista Print support center - I have over 500 hours into my web site - and use this for my customers to review and purchase products. So I will not accept your response to this issue - just get fixed. Also remove the message that it has been corrected from my web page.

Hi [redacted],   Thanks for contacting [redacted].  I am acknowledging your request which was sent to the Revdex.com and would be happy to assist.  I am sorry to know that you did not receive your order placed on 03/10/2015.  Your desired settlement is a full refund...

for the order.   As you have not received your order, I have issued a full refund in the amount of $20.83 to your credit card. Most of our customers are able to see this refund on their online statement within 3-5 business days.Again, I apologize for any inconvenience caused.  Regards, IntradayIntraday Coordinator###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
1) We still do not have the full name and title of a Vistaprintsupervisor or manager as requested. 2) There was nothing in the complaint regarding he customer service telephonecosting us that we ALREADY mentioned., also completely ignoring international roaming charges since customer serviceis in Jamaica. 3) The staff has done unauthorized reorders as described, without consulting us. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[Vistaprint wrongfully shut down 2 of my websites costing me over $1,000.  As of today I have not received an explanation nor adequate compensation for their error. They have offered to credit my account and provide their services for additional months at no charge.  This free offering that they have made totals less than  $100 in value and is not close to the $1,000 that I lost]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], Thank you for your response.  We do understand your concern and once again I apologize for the inconvenience that this has caused you.  We do offer 3 business day shipping; however, it is not an option that is available for the location that you are having your order shipped to. The replacement order was done with the fastest shipping option that was available for your location.  We do take full responsibility for your order not being delivered on time, as stated on your order details.  Please allow some time for the replacement order to be delivered by the estimated delivery date of February 23, 2018. In addition to the replacement order and full refund that was issued, we have also applied a $50 store credit to your Vistaprint account. This credit will be valid for one year and can be applied to any future orders that you place with us.  We do value the feedback that you have given. Once again, we sincerely apologize for any inconvenience caused. Thank you for contacting Vistaprint. IntradayIntraday Coordinator1-[redacted]