Lawrence Wind & Solar

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Vistaprint Investigation [redacted]I have not received the payment I am due.On March 12, 2016 I was told to expect by March 19 - this did not occurOn March 15, 2016 I was told to expect a tracking number and an expedited payment this week. This has not happened.
Regards,
[redacted]

Dear [redacted],Thank you for your recent Vistaprint orders.We sincerely apologize for the experience you had with our company regarding  your two Mailing Services orders.The situation you encountered was not a typical Vistaprint experience.  Additionally, we would like to assure you that we...

will do everything we can to ensure that the technical issues with your order as well as the experience you had with Customer Service does not reoccur.As per your request, we will be covering the cost you incurred of having to fulfill your order through [redacted]. Two checks have been made out to you, in the amounts of $ 240.01 and $347.49. These checks should arrive in the mail within 3-4 weeks from today's date.Again we apologize for any inconvenience caused by this issue and we look forward to better assisting you in the future. Sincerely,  IntradayIntraday Coordinator[redacted]

Dear [redacted]Thank you for your query regarding your order for Business Cards placed onJune 29, 2015.We apologize for the less than satisfactory experience received from our Customer Service team and can assure you that that is not our normal interaction experience.We will be more than happy to...

complete your request for a free reorder atour fastest shipping to the address you submitted for the original order.Your new Order Number is [redacted] and your order is expected to be delivered July 10, 2015.We were able to track your original order and found that is was shipped from our facility on June 30, 2015. This should have allowed sufficient timefor the order to be delivered. We were also able to track the order and noticed that there was no update from July 04, 2015. For further details on that order please click on the [redacted] to access that information.We have reviewed your interactions with our customer care representatives and will be providing them with appropriate coaching for areas that could have been handled better on the call. Again we regret the less than satisfactory experience that you received from your interactions with us.Please note the below address at which the order is being sent to:[redacted] In the event the address is not correct, please feel free to contact us directly at [redacted].Thank you for choosing Vistaprint.IntradayIntraday  CoordinatorVistaprint[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],We received the estimate and we have approved a full refund of the amount coated.Before we issue the refund we are requesting one last piece of information. Please send an estimate from the car rental in order for us to add that amount to the refund request.I apologize once more for the incomplete information from your first series of communication with our customer service representative.IntradayIntraday CoordinatorVistaprint1800-[redacted]5

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I need to add to this complaint...The order was wrong and it wasn't FREE, they charged me for it.Please reopen complaint.Thank you, 
Regards,
[redacted]

Hi [redacted],   Thank you for contacting Vistaprint in reference to your order number: [redacted].   Upon checking the details of your order, we realize that there was no tracking available for your order. This is a result of your location and the type of shipper we have that ships to your...

area.   We do value your feedback and will pass it on to the relevant team so they can consider using a different shipper in the future.   However, this is not something that will be instant and may take time to be implemented if considered by the relevant authorities.   Unfortunately, we will not be able to send another replacement order with an overnight shipping as requested as we do not offer overnight services.   Your order has been refunded in full for the disputed amount. There is still time for the replacement order to be delivered as this order is due on the 23rd of February.   If this due date has passed and you haven’t received your order, please feel free to reach out to us.   Thank you for choosing Vistaprint, have a wonderful day.     Intraday Intraday Coordinator 1-[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
** [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I know you guys say you are working on it, I have been told this for over two months but it has still not been fixed. At this point how do I actually know that any one is working on it?
Regards,
[redacted]

Hi Ms. [redacted], I am truly sorry to hear about the challenges you have experienced with setting up your website using our Vistaprint site builder service. I have tried calling you numerous times with all contact numbers that were provided and can be found on the account stated.I successfully...

got in contact with someone who stated she was [redacted] and that I have the wrong number. Also I have also noticed that the consumer information are US based and the account is Australian. Please contact our Customer Care Department at: US: [redacted] or AU: 1[redacted], for further assistance in resolving this issue as best as possible. I sincerely apologize for any inconvenience. Thank you for your time, and do have a great day. IntradayIntraday Coordinator

Hi [redacted], Thank you for contacting Vistaprint regarding the issue with your recent order and for the feedback provided.We understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for this.As per our conversation, the original date for arrival for your...

order was December 4th; after the item was shipped, an earlier date was promised by the carrier for November 30th. However, the item was delivered on December 1st.  We understand the reason for the complaint and as such, we have issued a full refund for the cost of the order. Once again, we apologize for any inconvenience caused; if you have any additional concerns; please feel free to contact us. IntradayIntraday Coordinator1-[redacted]

Hi [redacted].   Thank you for contacting us regarding your issue for your undelivered Checks. We must apologize for the inconvenience caused. I have read your complaint and I understand the concern that you may have regarding the security of your Checks/ and or personal information.   ...

I have investigated the issue and found that the amount charged for your Checks was refunded in full.  We are however unable to guarantee you a delivery of the original item. This is due to our process for handling undelivered Checks. These Checks are returned to our facility and destroyed (shredded). This processes usually takes up to a month for the Returns. Upon return of the checks, we are notified and reach out to the customer to have them updated. If your Checks are not delivered to you they will be returned to Vistaprint. As soon as we receive the Checks, we will contact you and inform you of the same.   Based on the recommendations, we would suggest stopping the checks. The Bank will charge you one fee to stop a series of checks while some banks will not charge.   Please free to reach out if you have any additional questions.   Intraday Intraday Coordinator [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Please explain why I have not received this payment. You are holding my money without justification and I insist that this matter me cleared up immediately.- Call me today to explain why I have not been paid. [redacted]As previously stated, I want this payment expedited so that I will receive it immediately. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],Thank You for contacting Vistaprint.We have reviewed your feedback and are happy to share some insight into the request at hand.Unfortunately, the option to remove documents previously purchased from your account is unavailable at this time.All transactions must have a reference to...

the item(s) purchased, so in the event of a problem, the details surrounding the transaction can be reviewed in aid of a resolution.We sincerely regret any inconvenience caused.Please feel free to contact us via www.vistaprint.com/customer-care/contact-us.aspx with any additional questions or concerns.Thank You for choosing Vistaprint.Kind Regards,Customer Care

Dear [redacted],I truly apologize for the inconvenience you have encountered.As per our conversation today, you had mentioned that you received an email from our team advising that a refund was done for the $51.94.I have done further research and confirmed that the refund has indeed been issued and...

should reflect on you online statement within 3-5 business days. I was also able to confirm that the website package has been cancelled successfully. Again, I sincerely apologize for the inconvenience or disappointment you have experienced.  Sincerely,    IntradayIntraday Coordinator[redacted]

Thank you for the email.  I spoke with the Postmaster, LC [redacted], yesterday and inquired how the [redacted] received my package when I thought it was being delivered by [redacted], that was the tracking information provided by Vistaprint website.  He advised me that at the SHIPPERS REQUEST, [redacted] will subcontract shipments with the [redacted] if they can deliver it cheaper.  [redacted] never made an attempt to deliver.  The [redacted] carrier never came to the house to deliver, only left a note in the mailbox, which is a futile attempt at delivery, at best!  I feel if the Vistaprint website states that [redacted] would deliver the package, then [redacted] should deliver the package! But in this case, the shipper selected otherwise, which to me is false advertisement!  Once [redacted] "pawned" the delivery off on [redacted], there was NO tracking information available and the only advice the Vistaprint Chat Help could offer was to check at the Post Office closest to me.....what????  Really????  In my opinion, the LEAST Vistaprint Customer Service could have done is at least FIND the package for me so that I would at least know where to start looking for it!  I had to call THREE Post Office locations before I located the package!  To me, that is unacceptable no matter what business you are in!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted]; Thank you for contacting Vistaprint, where it's easy to make an impression for less. We tried to make contact with you recently, however, we did not get through and a voice mail was recordedPlease accept our deepest apologies for the inconvenience you have experienced with our...

customer service department and having the website issue rectified. Please rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again.Please contact me at [redacted] ext. [redacted] in order for us to further assist. Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us. Thank you for choosing Vistaprint. Sincerely,     Intraday Intraday Coordinator 1-[redacted]