Lawrence Wind & Solar

I was unsure how to attach the requested information but to reject the response in order to get to the place where I could submit this documentation of the rental car
Regards,
[redacted]
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Dear [redacted]: ? I want to sincerely apologize that your issue was not addressed by the Customer Service Representatives you interacted with.Please accept our sincerest apologies for the grave inconveniences you have experienced with our companyPer our Conversation earlier today, I must
acknowledge and apologize for the oversight on our end; we did in fact receive your check of $and it was cashed? We will be refunding the said amount to youWe will also be more than happy to send you business cards free of costShould you need any further assistance please feel free to reach me via email or phone.? Thank you for choosing Vistaprint ? Sincerely, ? ? ? Intraday Intraday Coordinator [redacted]

Dear [redacted],Please accept our apologies for the delay in having the issue with your domain name being addressed.I am delighted to inform you that the issue has now been resolved and the main page of your website should now be accessible to your customers.Please feel free to contact our customer care
department should you have any questions or concerns.Thank you for your time and do have a great day.Kind Regards,IntradayIntraday Coordinator[redacted]

Dear [redacted],Thank you for contacting Vistaprint regarding your recent order.? We are sorry to hear that your order was incorrect.As per our telephone conversation, the items have been adjusted and a new order submitted; this order will arrive on Friday, November 27, 2015.As for ? the ‘charge’ you indicated, we cancelled the previously issued merchandise credit (since it was not enough to cover the order), and submitted the order for you.We sincerely apologize for any inconvenience caused.Sincerely? ? IntradayIntraday Coordinator[redacted]

Hi,? This is in? in response to complaint #[redacted] that was filed as it relates to recurring charges on customer's bank account.These were charges of $14.99/mo that started on and ended on 23.06.15.The last charge that was taken was on the The next charge would have been
on the However, customer called in on the 11.07.15, five days before she would have been billedThe website subscription was cancelled immediately upon customer's request and the last two payments refundedThey were on the payments that were taken on the and the respectively.? Since the Website was cancelled before the billed date, customer therefore wasn't billed for the month of July instead she was refunded on the Customer states that she received charges twice of $in JulyShe was advised to double check with her Bank and the double charges should be the refunds going back into her account and not charges being taken by us.She has requested a full refund including overdraft amounts totaling: Unfortunately, we are unable to honor this request as per the guidelines below"[redacted] does not refund overdraft charges when [redacted] has not made an error in charging the customer.? Customers who advise they did not realize they had signed up for a subscription service should still be refunded for the subscription chargeHowever, we will assume no liability for any overdraft charges that resulted from the chargeWe message very clearly on our website, and in subsequent follow up emails to the customer exactly when and what they will be chargedIf the customer has incurred overdraft charges as a result of an? error that [redacted] made? (overcharged a customer, for example), we can refund those fees at our discretionWe will also no longer require a bank statement when an overdraft charge appears on a customer’s account caused by [redacted].? If a customer advises that they were charged an overdraft fee due to a [redacted] transaction i.eBonus buys, double auth/transactions, etc, we will refund the overdraft charge up to $(across all currencies)."With this said, we are willing to have a refund processed for the amounts that were charged in total each month for the subscriptionThis will be a total of nine payments totaling $The customer was already refunded two of those charges on the totaling $Therefore we will have a check sent for the remaining amount of $This will cover the entire amounts that were charged by us while the website was in a "active' status before it was cancelled.? Regards.[redacted] Customer Response

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
[redacted]

Dear [redacted],We understand how you feel and we do apologize for the inconveniences caused.? Our engineers and technicians are still working on the issue to have it resolved? as soon as posibleAs soon as there are any improvements we will contact youand inform you of the same.Once again we apologize for the inconveniences caused.Sincerely,? ? IntradayIntraday Coordinator[redacted]? ?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]I understand that by choosing to accept the business response that my complaint will be closed as resolved.? I suggest that you highlight the options with regard to country at the top of your web site, or modify your system to recognize the country of the user and point him to the correct option.? I find it interesting that when I used a gift card some years ago for the exact amount of purchase I did not have this "Conversion" issue? I used the same site back then.? Contrary to your explanation, my bank has informed me they applied no conversion factors on the transaction.? ?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].?
It has yet to be determined if this issue has been resolved.? This has been an open issue for five full days now and nothing has been resolved.? Just promise after promise
Regards,
[redacted]
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Dear [redacted],   Thank you for contacting us regarding the issue with your order.    I have investigated the issue and did find that an additional 500 cards were accepted as a bonus offer when the order was being placed. Please be aware that Vistaprint does not forcefully place...

additional items on our customer's orders. Bonus items are made to our customers at a reduced rate on products they are ordering at that specific time. If the offer is not selected there will be no additional charges.     As a courtesy, we have decided to provide you with a refund for the additional Business Card. The refund will be for the amount of $15.90. You will receive an email with the details of the refund.  We apologise for any inconveniences cause. If you have any concern please feel free to contact us.    Sincerely, Intraday Intraday Coordinator [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],Thank you for your order. I have read and understand your complaint. I do apologize for the inconvenience that has been caused. This is definitely not  typical Vistaprint experience.As per your request, unfortunately we are unable to have a reorder completed and give you a...

guaranteed delivery date of November 06, 2015 that you indicated. We did the second best and the latter option that you opted for which is a full refund for the amount paid on your order of: $238.48. This will go back to the card that your payment was taken from and may take 3-5 business days depending on your financial institution. Again we deeply apologize for this mishap and promise you nothing but exceptional service like you are used to in the future. Have a wonderful day. Thank you for choosing Vistaprint.

Dear [redacted], Thank you for contacting us regarding the issue with your Mailing Services Order.We apologize that you were not satisfied with the Order and would like to investigate the issue so it can be resolved. Please provide us with your order numberso we can better assist as...

we are unable to locate the Vistaprint Account containing the order. Sincerely,IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
It has yet to be determined if this issue has been resolved.  This has been an open issue for five full days now and nothing has been resolved.  Just promise after promise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I appreciate the response and my website is now published, however I am told by Sashana that it will take 6 weeks for the search engines to index us again!!!!!! I will be out of business!!!!!!. I am outraged. I have asked her to connect me with [redacted] and I have been on hold for 30 minutes.
Regards,
[redacted]

Hi [redacted] Thank you for contacting Vistaprint in regards to the issues that were encountered with your website. We must apologize for any inconvenience that this may have caused you.I have investigated the issue and have found that there were multiple contacts made with Vistaprint in regards...

to the issues you were experiencing with your website.  After careful review of your account, it was noted that your issue was resolved after several days of contacts. It was also noted that your website was reinstated and is now active.I tried contacting you by phone to confirm that your issue was fully resolved but was unable to reach you for an update.  Please free to reach out if you have any additional questions. IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],Thank you for your recent Vistaprint order.Please accept my apology for the inconvenience you have experienced as a result of the [redacted] Postage and Merchant Warehouse services.I have tried on a few occasions to contact you regarding the issue, however you could not be reached via...

phone.Our records indicate that the [redacted] Postage and Merchant Warehouse services were already selected and submitted on your order, prior to contacting our customer care department.  As the services are provided by our affiliates, a cancellation can only be facilitated through the affiliate.If you are still being contacted by either company, please inform them that you are not interested in the service so they will no longer consider you a potential customer.In speaking with representatives from [redacted] and Merchant Warehouse, they have advised that you would be required to contact the respective companies directly, and inform them that you are not interested in the services.[redacted] Postage can be reached at [redacted] and Merchant Warehouse at [redacted], to terminate these services.Again, I apologize for the inconvenience caused and hope this information was helpful.Thank you for your time.Sincerely,    IntradayIntraday Coordinator[redacted]

I was not instructed initially to send an estimate but have sent it as requested. I have called the company back several times and got the voicemail for Andrew and have left two messages at this point. I am requesting that communication be in writing sent via the email I have on file. I have sent the requested documentation for the estimate for the repair work but as of yet, I have not heard how this will be handled. I am going to have to be out of my car for 4 days not to mention the cost of the faulty magnet now infused on my car doors. The inconvenience is enormous and so far the company is acting as if it's no big deal. Meanwhile, I'm driving around in a car that looks like someone tagged me with stickers. I work from my vehicle and four days without it will cost me. This is all for a magnet that should have just as easily came off as it went on. Very disappointed.[redacted] VM
Regards,
[redacted]

Hi [redacted],Thank you for bringing this matter to our attention.We apologize for the experience you had with our Website Services.We are seeing where your complaint was escalated to our Legal Team, you also mentioned speaking with them. Our Legal team is currently working on the issue and will...

contact you to provide feedback regarding the issue.Again, I apologize for the experience you had with our Services, our Legal team will provide an update as soon as possible.Sincerely,   IntradayIntraday Coordinator1-[redacted]