Lawrence Wind & Solar

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello,I do believe that Vistaprint should have handled this matter after the first complaint. Rather, they ignored the nature of the complaint completely. When I presented this to them, they had no response,as they would not admit their ignorance. However, their follow-upwas corrective of the problem and I will carry this issue no further.I will simply not deal with the company again. The matter is closed.
Regards,
[redacted]

Dear [redacted]:As per our discussion over the phone earlier, I have escalated your issueto a specialized website engineer and will provide you with an update by end ofday today regarding the YouTube video issue.The refund for this month's charge should be deposited to your account soonif not...

already.There is also 2 months free promotion on your website package.I have also sent you an email so that you can email directly with anyscreenshots of issues that you are having. Again, we regret your less than satisfactory experience from using our websiteservices and will do everything in our power to resolve the issues.Please feel free to reach out to the email I sent or contact our websitedepartment at [redacted].IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted], Thank you for contacting Vistaprint regarding your concerns about your order and the charges for the taxes. I sincerely apologize for any confusion or inconvenience caused regarding this issue and would be happy to address them for you. The account number provided [redacted], shows...

your order [redacted], placed on May 19th for the amount of $208.02 including the sales tax amount of $11.77.  A review of the order shows the billing address and shipping address as a destination in [redacted] Michigan. The sales tax charged on the this order is the applicable state tax of 6% on the printed products you have ordered from us. In the past you were not charged any taxes as we were not required to charge our customers taxes for printed products, unfortunately this changed on October 1st, 2015. Due to legislation passed in a number of states, E-commerce companies like Vistaprint are now required to collect sales tax. Vistaprint is now required by Michigan law to charge 6% state tax on all printed products and garments purchased from us. Electronic services such as Websites and Electronic Cards are not subjected to this tax. If you are tax exempted, you must provide us with a completed exemption certificate form. Once you have done so this will be updated on your reseller account to be reflected for future orders. Resellers are not exempted automatically by us from taxes, all of our customers are charged taxes based on their state requirements. The form required to be exempted is called a 3372 Michigan Sales and Use Tax Certificate of Exemption, you must provide us with this signed certificate so as not to be charged taxes as a reseller. Please visit [redacted]--,00.html for more information. Once you have completed the form and it has been signed and verified, please email it to us at [email protected] with your account number/s. The taxes will then be refunded to your credit card. I sincerely apologize for any confusion or inconvenience this may have caused and look forward to working with you.

Dear [redacted], I am sorry to hear that the items on order [redacted] were not to your satisfaction. I have tried to contact you regarding this issue however you could not be reached via phone.As per your request, a refund has been processed for the order of Stickers and Address Labels in the...

amount of $77.82.In reviewing your order, it shows that the product ordered which did not meet your expectations were not Business Cards but actually Stickers. The Business Card design has therefore been saved to your Portfolio, should you be interested in ordering them.The email that you have been responding to, highlighting the concerns you had with your order is an unmonitored email address. This is why you have not been able to receive a response to your emails. At the bottom of these auto generated emails, there is usually a note advising that the email address is unmonitored. Should you have any challenges in the future or a need to reach out to us, we kindly ask that you contact us via phone or visit the following link for additional customer service options: http://www.vistaprint.com/customer-care/contact-us.aspx.Thank you for your time and do have a great day.Sincerely,    IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
When I last spoke to Vista Print, she indicated that there would be a minimum of $15.00 store credit applied to my account upon using the referral discount mentioned. Not sure why she failed to discuss in content of email. I would like to receive the a fore mentioned credit as agreed upon, without further hassle.
Regards,
[redacted]

Hi [redacted],I attempted to reach you by phone but was unsuccessful.I am sorry to hear that you incurred overdraft fees as a result of an error on your checks.In order to better assist, please provide proof of the overdraft fees so that we can do further investigations.You may send same so...

[redacted]@vistaprint.comAgain, I apologize for the inconvenience and look forward to assisting you. Sincerely, IntradayIntraday Coordinator###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This response is to address the quality of print with the business cards, photo attached. The grey background is not crisp and clear, which makes the text appear fuzzy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I accept the terms of the discount, which is 33%, but it needs to be off the original order. Vistaprint has suddenly increased the amount of my original order to be $31.00.   It is supposed to be $26.36.  I sent them the confirmation of the original order, so the discount needs to be applied to it.  Regards,
[redacted]

Dear [redacted]:Thank you for your inquiry regarding the progress on your compensation for the damage done to your vehicle from the Car Door Magnet.We made to attempts to contact you by phone earlier at [redacted], however your voice mail was received.We regret the less than satisfactory experience while...

using our services.Your case was viewed and our records indicate that an estimate was requested from you that was not received.We have received the images, however we require an estimate from an autobody shop in order to complete the request.Please send an email to [redacted]@vistaprint.com , with the estimate attached so that we can quickly resolve your case.Also, feel free to make a direct contact at 1.[redacted] ext.[redacted] or email [redacted]@vistaprint.com for any additional queries you may have.We look forward to your email response and await assisting you as best as possible.[redacted] CoordinatorVistaprint1800-[redacted]

Dear [redacted];   Thank you for contacting Vistaprint, where it's easy to make an impression for less.  We tried to make contact with you recently, however, we did not get through. Please accept our deepest apologies for the inconvenience you have experienced with our customer...

service department and the quality of the printing on your order. Please rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again.  We understand your frustration and the importance of the Brochures. A refund was issued for the cost of the order. Is there anything else that we can do to make your experience a better one? Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us.   Thank you for choosing Vistaprint.   Sincerely,     Intraday Intraday Coordinator [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],
Your refund has been approved and a Check valued at $1030.37 will be delivered at the address [redacted]4 within 2 weeks.
You should have already received a detailed email from [redacted] yesterday with the refund breakdown.
I have also attached the email for your review.
Please let us know if there is anything else that we can assist with.
[redacted]
[redacted] Coordinator
Vistaprint
1800-[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 You have not conducted business in an ethical manner. You took my money for the websites and refused to give me a refund. You closed down my websites and forced me to lose business due to shutting them down. I am not satisfied with you saying the issue is going to a legal department. That is your way of not dealing with the problem. 
Regards,
[redacted]

Dear [redacted],
I want to sincerely apologize for the length of time it took for this issue to be resolved.
Per our coversation earlier, a check in the amount of $42.97 will be processed and expedited to you.
As soon as the check is sent you will be contact and updated accordingly.
Again, I...

apologize for any inconvenience caused by this issue.
Sincerely,    IntradayIntraday Coordinato[redacted]

Hi [redacted],Thank you for contacting Vistaprint regarding the issue with your recent order and for the feedback provided. We understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for this. We will take full responsibility for your order not being delivered and...

in addition to the full refund of $28.09 already given on your account; I have also applied a [redacted] in the amount of $30.00. As per the email sent earlier directly to your email address; the credit can be used to purchase any future orders on our website and is valid for 1 year from today’s date, January 9, 2018. We understand the reason for the complaint; as such, we were glad to have the credit issued on your account. Once again, we apologize for any inconvenience caused; if you have any additional concerns; please feel free to contact us.  Intraday Intraday Coordinator 1-[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[My web domain is now pointing to [redacted] as of YESTERDAY as a RESULT of the poor service from vistaprint. The fact that it is NOW pointing to [redacted] has nothing to do with the trouble I had prior to moving nor fix the problem within the vistaprint system ]
Regards,
[redacted]

Hi Mr. [redacted],I am truly sorry to hear about the challenges you have experienced in getting the authorization code for the domain name [redacted].I have reviewed your account and found that the necessary steps were not taken to have the domain name transfered to you.In order to have...

the domain name transfered into your possesion, you are required to purchase the domain name which carries a cost of $19.99.Once this domain name is purchased, then you will be provided with the authorization code which can be used to have it transferred to a new registrar before it expires.To begin this process, you are required to contact our Websites department at 1-###-###-####.[redacted] was selected along with your website subscription to be used under the terms and conditions of Vistaprint.Section 26. Internet Domain Names, Paragraph b. of our terms and conditions states:b. Member may request Vistaprint to acquire, if available, customized top-level domain name(s) for use in connection with the Member Sites as part of an upgraded Hosting Service (collectively, the “Member Domain Name”). Subject to clause (c) of this Section 26, Vistaprint will use its reasonable commercial efforts to register the Member Domain Name if available, and, if successful in registering the Member Domain Name, will serve as registrant with respect to such Member Domain Name and will own and control the Member Domain Name (“Registrant”). Customer will not have any ownership interest in any such Member Domain Name, but will have a limited, revocable, nonexclusive, non-transferable, non-assignable, license to use such Member Domain Name solely during the term of the Member's Hosting Service Account in connection with the operation of its Member Sites through the Hosting Service. Without limiting the generality of the foregoing, upon any termination of Member’s Website Account, Member will have no further access to or use of the Member Domain Name.I sincerely hope this has answered your query and resolved the issue. [redacted] Coordinator