Lawrence Wind & Solar

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I find it ludicrous to hear that the business cannot apply 2 promotions. We are not talking about promotions here.  They have failed to provide me business cards when there was plenty of time for them to arrive, they never notified me of a payment not going through, and there was no reason for the payment not to have gone through. Having had to deal with Vista Print, has caused a lot of frustration and disappointment, let alone not having the needed business card on a crucial date.  We are not talking about a 'dble promotion' here.  I am merely asking for a discount on an order that has been extremely poorly handled, delayed, and cancelled without proper notification.  I don't think what I have asked for is in any way unreasonable.  I will not accept this discount on a sudden higher cost. Regards, [redacted]  
Regards,
[redacted]

Dear [redacted]Thank you for contacting us regarding the charges you incurred for your recent orders. We sincerely apologize for any inconvenience caused.We have reviewed your account and found that your recent order was placed on the www.vistaprint.co.uk website which is the UK designated version of...

our website. As such, there is a currency difference and the additional charge that showed were due to conversion charges issued by your bank.A full refund of $61.54  has been issued to your Visa for the cost of the order.For future orders we recommend that  you us the US version of the website (www.vistaprint.com) so that your order will not be subject to any conversion charges.We sincerely apologize for the delay in having this issue resolved and assure you that this isn't a typical Vistaprint experience.SincerelyIntradayIntraday  Coordinator[redacted]

Hi [redacted], I am acknowledging receipt of your complaint through the Revdex.com and would be happy to assist.Further to our conversation, you stated that you do not recall submitting a request to us for Charger as we are a printing company.      I advised that while we...

print Business Cards, there is a promotional version of the Website that offers charger.  I further advised that we cannot determine which charger you purchased or wanted to purchase, as we are unable to access an account on the Promotional Website with the email you provided.  I provided the Complaint # - [redacted] – which was filed on 4/8/2016.  You stated that you will access the Revdex.com’s Website with the complaint number and review the request submitted.  Sincerely,    IntradayIntraday Coordinator1-800-961-2075

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],Thank you for contacting Vistaprint.We received your complaint regarding an unauthorized charge.  I spoke with you recently regarding the issue and truly apologize for any problems you have experienced.  We certainly understand that you did not authorize the transaction made on...

6/24/15 and would like to be compensated for the charge of $61.99 deducted from your [redacted]. Upon conducting our investigation, we found an order placed on 01/23/2014 of Business Cards for ** [redacted] [redacted] with your name and the account holder's name.  This order was paid using the same [redacted] ending [redacted]. You have acknowledged that you know the account holder but were not aware of the initial charge.While we understand that the name on the credit card is different from the name on the order, we have no control over who may have access to your credit card.  At Vistaprint, we maintain reasonable physical, electronic, and procedural safeguards designed to help mitigate un-authorized usage and fraudulent charges.  We have implemented the 3DSecure feature that allows transactions to be conducted in safety online, greatly reducing the risk of fraud and chargebacks by requiring additional approval or consent from the cardholder in the online transaction.  Based on this, we regret to inform you that we are unable to provide a refund as we do not deemed this transaction to be fraudulent.   As per our conservation on 07/23/2015, we recommend that you dispute the charges with your financial institution as you no longer know the whereabouts of the account holder.  We will be happy to work with your bank to assist with their investigation.Sincerely,[redacted]Intraday Coordinator1-800-961-2075

Dear [redacted]:Thank you for your inquiry regarding your most recent purchase.We truly apologize that you did not receive the glossy finish on the backside of your cards.At this time we offer the option to be applied on the front side only. In order to compensate for the inconvenience, we have...

issued a full refund for the cost of your order amounting to $18.07. Most of our customers are able to see this refund on their online statement within 3-5 business days.In the event you wish to use our services again in the future, please feel free to view all details on a product. Stock information can be viewed by clicking on "More pricing and quantities’ from the link below:[redacted]Again, we regret the less than satisfactory experience that you received. If you have any additional concerns or questions, please feel free to contact us at ###-###-####.IntradayIntraday CoordinatorVistaprint###-###-####

Hi Mr. [redacted], As per both our telephone conversations on September 15 & 18 ,2017. The procedure for obtaining the authorization code was outlined and you verbally agreed to understanding what was explained and the steps that were mentioned. Once the domain is purchased and transferred to another (Domain host) from Vistaprint, your service will not be disrupted once you are using the original website host (Vistaprint). It is only when you change your (Website host) that your email and website with Vistaprint will be impacted. As the contents of the website and domain cannot be transferred to the new website host from Vistaprint. The website and mail boxes will need to be recreated on the new website host server. As stated via our telephone conversation you were not in office on both occasions and it was agreed that you would checkout with the domain name that is currently in your Vistaprint shopping cart and contact our digital department (###-###-####) once you get in office to have the authorization code sent to you while on the line with an agent. I sincerely hope this response and our telephone conversations has resolved this issue. [redacted] Coordinator

Dear Mr. [redacted],Thank you for your recent Vistaprint order. Attempts to reach you, concerning this issue were unsuccessful.We unfortunately experienced some challenges with our system that caused your order to show as an unsuccessful order from our end, but ultimately charging your...

account.Thank you for bringing this error to our attention and for providing the evidence of the charge.A new order has been processed for the items and the details of this order can be found by accessing the order history from your Vistaprint account. The Items should arrive by December 19, 2017. Please accept our apology for any inconvenience caused by this issue. Thank you for your time and do have a great day.Sincerely,    IntradayIntraday Coordinator1-[redacted]

Dear [redacted]:Thank you for your recent Vistaprint order.We received your complaint regarding an order placed with us and your request for a refund.I’m deeply sorry that we did not contact you about the order being on hold and for the overall experience.I understand your frustration and we regret...

disappointing you; we greatly appreciate your business and our intentions were never to make you feel that we are not interested in doing business with you.As per our telephone conversation, I have cancelled the Merchandise Credit from your Vistaprint account and issued a full refund for the entire order.  A total amount of $ 54.56 should reflect on your online statement with 3-5 business days.The Mugs were shipped and should arrive by December 28, 2015.  We deeply regret that the order will not arrive for Christmas, but we sincerely hope your family or friend will love these gifts when they receive them.Thank you for taking the time to speak with me and I do hope you give us a chance to win your satisfaction.Happy Holidays!Sincerely,IntradayIntraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Although they have gone to a little length to smooth the situation over by offering a refund on the poor service they have provided, it does not account for all the lost revenue that my business has suffered as a result of their negligence, poor service and the fact that the service I signed up for wasn't what I received. Aswell as losing revenue from not having a reachable website I have also had the expense and hassle of having build and pay for a new website. The work will be ongoing on that as will the expense. What I find most annoying is that in their response and I quote 'several instances of brief downtime over the past two months', this is a dramatic understatement !. Their servers have been down several times a day for the last nearly 4 weeks , and these are just the times that I was aware from trying to access the site myself or being told by disgruntled customers that the site was down.I feel that some form of recompense should be offered as the damage they have cost me is a lot more than $169.88 !. The cost in the short term I estimate to be in the region of $3000 and that doesn't include the lost revenue from customers who have turned to my competitors because the site was inaccessible. The true cost over the coming months I dread to bear.
Regards,
[redacted]

Dear [redacted],This email is in response to your Revdex.com complaint.We sincerely apologize for the printing issue you experienced with your order of Business Cards and the replacement.I tried contacting you concerning this issue a few times, however you could not be reached via phone.As...

stated in my voice message, we have processed the refund for your complete  order and this should reflect on your online statement within  3-5 business days from Monday, August 3, 2015.Again, we regret the less than satisfactory experience that you received. If you have any additional concerns or questions, please feel free to contact us at 1[redacted].Kindest Regards,IntradayIntraday CoordinatorVistaprint1[redacted]

Dear [redacted], As per our telephone conversation, a replacement order was processed for the poster and will arrive on April 7, 2017. A full refund was also issued. Most of our customers are able to see this refund on their online statement within 3-5 business days. Please accept our apologies for the...

inconvenience. Thank you for choosing Vistaprint.   Sincerely,    Intraday Intraday Coordinator [redacted]

Dear [redacted],Thank you for contacting Vistaprint.We apologize for the high rate of issues you’ve experienced with your orders.All of your past requests for credits or reorders were fulfilled, in adherence with our Satisfaction Guarantee.  Unfortunately, it seems that we are consistently unable to...

meet your expectations; therefore we can no longer fulfill any future orders for you.  Thank you for your understanding.  We wish you the best.Sincerely,IntradayIntraday Coordinator###-###-####

Dear [redacted];   Thank you for contacting Vistaprint, where it's easy to make an impression for less.   We tried to make contact with you recently, however, we did not get through and a voice mail was left.   Please accept our deepest apologies for the inconvenience you have...

experienced with our customer service department and the inadvertent website subscription that was ordered. Please rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again.   Your feedback has been submitted to the relevant department to have this issue resolved for current and future customers.  We understand your frustration and the importance of transparency and we are working assiduously to ensure we instill trust as a company to all our customers.     Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us.   Thank you for choosing Vistaprint.   Sincerely,     Intraday Intraday Coordinator [redacted]

Dear [redacted],We received your Revdex.com complaint regarding order [redacted].We sincerely apologize for the problems you encountered while doing business with us and we understand your frustration as it relates to the partial fulfillment of your order.We appreciate your loyalty to us...

over the years and would be happy to provide a resolution.A review of your account reveals that the Business Cards were cancelled due to an error detected with four of the files you have provided.  Though all the designs are the same, our systems found foreign contents on [redacted] and [redacted]’s Business Cards.  As a result, this affected the production of these cards.We would be happy to honor your request for a full refund.  Our record shows that you were given a partial refund in the amount of $147.04 towards the order on July 12, 2016.  We will be issuing an additional refund in the amount of $206.67 for the remaining amount of the order.In addition to the refund, we have issued Vista Cash in the amount of $50 to your Vistaprint account.  This credit is valid for 1 year and can be used towards any Vistaprint purchase.We truly hate to disappoint you and we want to make things right.  With that being said, we will be expediting a free order for the four Business Cards that were cancelled.  We have flattened the images and converted the files to high resolution jpeg, which should resolve the issue.  For confirmation, your order number is [redacted] and the order is scheduled to arrive by July 22, 2016.To review details of this order, please log into your Vistaprint account and go to Order History. You may also access your Order History by following this link: http://www.vistaprint.com/vp/ns/my_account/order_history.aspx.Again, I apologize for the disappointment and inconvenience caused. If you should have any questions or concerns, please contact as [redacted]. Sincerely,    IntradayIntraday Coordinator###-###-####

Dear [redacted];  Thank you for contacting Vistaprint, where it's easy to make an impression for less. I just wanted to follow up with you, based on our phone conversation you had mentioned that you will await the 22 business days due to our mailing service process. We understand the inconvenience and we apologize for this. In our last conversion you mentioned that the issue is resolved. In the event that you have any other issues please do not hesitate to give us a call. Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us. Thank you for choosing Vistaprint.   Sincerely,     Intraday Intraday Coordinator [redacted]

Customer was contacted and given three options to resolve her issue. She was given the options of a reorder, a store credit to her Vistaprint account for future purchases or a refund. Customer opted for a refund. A refund was issued for the entire amount of the order. Customer was advised of refund...

and refunded amount. She was also advised that refund will reflect on her statement within the next 1-2 billing cycles. It was also noted to her that the refund may take with 3-5 business days to be processed based on her financial institution.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]