LA Fitness

Awful gymAtmosphere is poorCustomer service even worseSigned up for personal trainingReceived advice that I could have got from a regular gym go-erHad to wait on personal trainer numerous timesOn two occasions so that he could eat foodPersonal trainer constantly objectified women and encouraged that attitudeI would never go back to LA Fitness again and will never recommend anyone else to either

While entering into a contract for personal training I apparently was told nothing but liesI injured my foot and was unable to use the sessions but was assured by the staff that they wouldn't expire after my contact endedI was also assured that I wouldn't have to cancel the plan since I only signed for a yearBoth of which were lies, not only was I billed past the year, but when I spoke to cooperate about cancelling was told all my accumulated seasons would be forfited unless I continued to payWhile at the gym you're pressured into signing, and not given a chance to read a multiple page contact, but when it comes time to cancel they say it was in the contractThe contract that you're not allowed to take home and read before signing, but that will take hours you're not given to read at the gym to readThe most deceptive gym I've even dealt with!

I agreed to sessions with a personal trainerI was told that I could cancelI developed issues that made it impossible for me to continue after four sessionsI went in person to discontinue, was asked for a doctor's letter because it would be easier to have that, said that I couldn't provide that, my doctor abruptly retired and closed his office, was told my cancellation would be submittedI was told since it was still within the first month of sessions I could cancel with no problemI now have been billed for five months of sessions I never attendedI expected, since billing is retroactive, one month before my cancellation went throughBilling continuedI called repeatedly, explained the situation, and was told the "trainer of all trainers" would return my callHe never didWhen I called corporate to explain they told me they had no record of a cancellation request and that I could not cancel without a doctor's letterI was told to go to a different doctor so I could get a letterThis is not possible and since I was told originally that I could cancel, this is obstructive and would require the outlay of more doctor's fees to substantiate my requestI acted in good faithGood faith does not seem to be included in the business practices of LA FitnessI was told that the only way I could cancel was to pay half the contracted fee, and that the five months I had been billed for not using the personal trainer service would not be applied to that cancellation feeThis entire experience has involved deceptive practices and apparently untruths, and zero follcommunication

My trainer '***' after our first session leaves mid-workout and says he's got to meet someone else he's training so I ask how I schedule another session as he's walking awayHe says he doesn't want me to schedule online because it doesn't work for him and to just text him...so fast forward about a week I get a call from the gym from the guy who signed me up for the program...his name is *** and he calls and asks why I hadn't been in and I tell him it's because I'd just cut my hand open pretty badly at work but that I'd like to get in next week on TuesdayHe offers to track my trainer down, get me scheduled for Tuesday of next week, and call me back...never gets back to me...so I text *** if he can do Tuesday or Wednesday, he says no problem in that text...never hear anything solid again so I text again and say, 'hey is Tuesday between 6-sometime good?' and he says 'my availability is visible online...' which is what he initially told me not to do during my first session with himThey made scheduling another session impossible for me and after a month of this when I canceled the membership and asked to cancel the personal training session because they wouldn't work with my schedule I was told I could pay half a year of membership dues if I wanted out of my contractI told them the contract was really only valid if they provided a serviceThey told me I could pay half a year of membership duesI started off at the Long Beach Bellflower locationThey don't push personal training sessions, they're laid back, it's a great gymThe Shawline location in San Diego is trashIf you live in San Diego and want to join a gym, join the Y

It is extremely inappropriate that the ladies watching our children in the daycare are always on their cellphone texting / surfing the web or chit-chatting up front at their desk & not watching the children in the backTheir cellphones should not even be allowed in this areaTheir job is to WATCH the kids, not use it as paid free timeThis has been happening for several months nowPlease rectify this immediately or I will have no choice but to ask for a complete refund of my paid contract for lack of promised services

La fitness in Irvine ca is full of *** they lie to get money out your account they have a Liar name *** that is a liar she told a big lie on my daughter to take money out my account nice going La Fitness you have a bid Liar working for you I'm sure lafitness is aware of get lies ***

This company
They are very welcoming to accept new members anytime during the weekeven if its late late at night before they close they will sign you up and even on weekends
But when you are cancelling your membership (No Contract), they will only do it weekdays from 9-
Most people work from those hours and for someone to book a vacation from work just to cancel a gym membership that I signed up during the weekends is unreasonableAs per my conversation with the Gym membership service, they said that this is an extra feature and pretty doing their members a favor for letting them cancel the gym membership during work hours.They said it is stated on the agreement that you can only cancel membership through mail which clearly they dont tell you when youre signing upThey tell you to come to the club to cancel but did not specify that it can only be done during working hours
I believe this is something that they do to their members so that they get frustrated cancelling the service
SecondThey have this family membership where family members under the same address can share the membership and pay one feeBut when you are cancelling the membership, I was advised that each one of us needs to fill out the form to cancel our membershipHow can that be, when we were advised that family membership is only one membership being paid by one personThis makes it difficult and confusing for people to cancel their memberships
Again another way to discourage their members to cancel their membership
Please take a look at this issue and advise
Thank you,
Alvin

Our District Vice President contacted *** *** regarding his concerns with the cancellation request for his personal training agreement
face="Calibri" size="3">We have agreed to honor the cancellation effective date as 9/23/We have also issued a refund of $back to the *** on fileRefunds typically take 3-business days to complete
We believe this resolves the matter, but please advise if we can be of further assistance

I signed a contract for a trainer for months in January - I had training 2X/month and continued after the contract was up - trainer never showed for sheduled appt on 6/2/- and never called or cancelled or contacted me I was billed for two training sessions in June with a charge of $on my July American Express Bill - I had great difficulty getting them to stop charging me - and threatened to contact Revdex.com to get them to cancel further billingsI believe they are irresponsible and dishonest

We the undersigned signatories, part of South Asian community in greater Boston area and members of the LA Fitness, Stoneham, MA branch, are very alarmed with shock and disbelief about our safety and dignity in the LA Fitness premise as a consequence of extreme harassment, intimidation, inflicting of emotional pain and verbal abuses by one of the employee, Mr. [redacted] of Stoneham branch, on January 24, 2016.
It has been even more anguishing to realize that after numerous reporting by our members of the original incident in both the corporate office and in the local Stoneham branch, in person and by phone, no actions or measures have yet been taken to address such wrongful injuries on us.
On January 24, 2016, afternoon around 1 PM, one of our member met Mr. [redacted] at LA Fitness, Stoneham, MA, to request for a guest pass for another community member, who was also accompanying him. The member request of such guest pass has been well within the purview of membership privilege that was articulated to him at the initial signing up time.
Mr. [redacted], started to denigrate him, accusing him of having ‘lowest paid’ membership, and hence not deserving any guest passes. Mr. [redacted] was very rude, curt, condescending and disrespectful to both of them. When the member requested him to talk to a manager, Mr. [redacted] claimed himself as the manager and told them that he could give the guest only two weeks of pass, take it or leave it.
At once Mr. [redacted], jumped up from this chair, coming after them in an intimidating manner, throwing his hand and pointing the exit, shouted “ Get out of here…get out now….both of you..get out of here at once..get out of my gym…your service is no longer needed”. Taken totally aback at such unwarranted rudeness and direct verbal assault.
At that exact moment, two of the fellow members, arrived at that spot, close to the front desk, when they were leaving the gym after their respective workout. They hurried to check his fellow member & Mr.’ [redacted] trying to calm things down and asking what had been going on while Mr. [redacted] repeatedly pointing fingers at the member face and rushing them out the door. Seeing the other two fellow members, Mr. [redacted] now started shouting at them too and cursing at them to get out of the gym too..” .The fellow members claimed that they are members at the gym and he cannot be so rule and kick them out. He became very belligerent at his threat even more, “I will cancel all of your memberships….I will call police…you see now….I’m the manger here …..get out of my gym..go go ..get out”.
The Mr. [redacted] called the police in. all the members and the guest were all shell shocked standing next to the front desk. After the police came, they basically did the standard process of listening from [redacted]s and from the above 3 members and asked them to follow through with the LA Fitness corporation office.

Considering LA Fitness Personal Training? Buyer Beware!
If you are considering signing up for an LA Personal Training package at the LA Fitness in Apopka, FL located at 3030 E. Semoran Blvd. Apopka, FL 32703 | Phone: (407) 772-4660 | Registration No. HS9618, please read my story below. Unless you are willing to be very flexible with training times and traveling to other LA Fitness locations, you will have a very tough time using your LA Fitness Personal Training membership.
On October 24, 2015 I signed I signed up for training in the LA Fitness Apopka, FL club on to be able to train with [redacted] who worked there at the time. [redacted] was aware of my work schedule and the fact that I have two young children that I run around for their various activities, in the evening. He assured me that it wouldn’t be a problem fitting me into his schedule during the times that I could be at the gym, which were weekday mornings (between 9:30am and 11:30am).
Two months later, around Christmas, [redacted] quit without notice leaving all of his clients to somehow try to fit into the other trainer’s ([redacted].) already jam-packed schedule. Well, that made it impossible for me to train at all, given the fact that I only have morning’s off. I couldn’t even get in once with her after Christmas through the first week of the new year.
On January 10th, 2015, I fractured two ribs, wound up with costochondritis. I couldn’t even go back to the gym until the middle of February and at that point, I was limited to only walking on the treadmill. I was finally cleared for weight training at the end of March and the first training appointment that I could get in the morning was with [redacted] on 4/3.
[redacted] is completely booked in the mornings. We’ve actively worked together to try to get me in on cancellations that she has in the mornings over the next few months. It seems that since [redacted] left, the location has been unable to secure a second trainer that lasts more than a month or so. Additionally, the couple of trainers that I did speak to while they were working there were not as experienced as [redacted] was or [redacted] is.
I’ve heard from employees of the club that the reason they are not able to hire and keep trainers is because LA Fitness pays them so little. Apparently, trainers at LA Fitness make around $8.00 for the same 25-minute session that LA Fitness charges it’s clients $45.00 for.
As of today, LA Fitness Apopka still has not replaced the second trainer (as evidenced by this screen capture take on 11/16/15 at 11:00pm: http://www.missyward.com/wp-content/uploads/2015/11/LA-Fitness-Apopka-Only-Has-O...⇄ /> LA Fitness Apopka Only Has One Trainer So It's Nearly Impossible To Reserve a Training Spot
A couple of weeks ago, I tried to log into the LA Fitness App again to attempt to see if [redacted] had any slots open up and I received a notice that I no longer had sessions available to use.
While I was at the gym, I asked the LA Fitness Apopka Club Manager, [redacted] D. what happened and he let me know that I lost 33 sessions because my training contract expired. He then asked me if I canceled it.
I let him know that I did not cancel it, but I did not set it to auto-renew for another year as a precaution against training services that may not live up to my level of expectation. Should I have forgotten to cancel it after the 52-week initial term, I’d be stuck having to pay a termination fee equal to 50% of my remaining balance at the time of notice. At $180.00 per month for 12 months, the cancel fee would be $1,080.00!!!
I explained that their lack of training staff has prevented me from using my training sessions, so I didn’t think it was fair that they just “delete” my 33 sessions. He suggested that I contact their corporate office, which I did.
On November 9th, I emailed their customer service department and explained my situation to them. I received this response on November 10th:
Dear Melissa,
I checked your membership and see that your sessions actually expired 30 days after your last EFT payment. Your satisfaction is important to us. Please contact the Operations Manager [redacted] D. at the Apopka location to discuss this situation and see what we can do. They can be reached Monday-Friday 9am to 5pm at 407-772-4660.
Sincerely,
Jazmin
I responded that I already did what she suggested and asked why I was getting the runaround and received this response the next day:
Dear Melissa,
I see you were able to speak with the Operations Manager, [redacted] about the option of downgrading and reinstating your membership to activate the stored sessions on your account. For additional details, he can be reached directly at 407-772-4660.
Sincerely,
Tiffany
I replied that I did speak with [redacted] that morning, but he did not tell me this. He told me that he’d have to get back to me. I asked her what “downgrading” a membership entails and received this reply:
Hi Melissa,
You must have an active training account to use any remaining sessions. You can downgrade your personal training account to receive less sessions per month. The Operations Manager [redacted] will be able to assist you with downgrading your personal training package.
Sincerely,
Kristin A.
Since the idea of having to extend my training membership for another year, when I already told them that it’s been an exercise in frustration trying to use the training membership I already had; was not an idea that I wanted to entertain.
The next day I planned on talking to the LA Fitness Apopka Training Manager, Thomas L. (TJ) to make sure that he understood the way I felt about having to extend my membership (no matter what price it was going to be). As he was tied up for 1-1/2 hours while I was there, I decided to leave him a note. In the middle of writing that letter, [redacted] came over to me to talk about the situation. I explained my stance on their offer and suggested that they consider extending me a four-month complimentary membership to use the 33 sessions they took away. During that time, should they hire a qualified trainer that stuck around for more than a month during that time, I explained that I’d be happy to re-sign another contract after that time. I felt that my counter offer was more than fair. [redacted] said that he would talk to TJ and get back to me.
Today when I checked into the gym, I saw [redacted] and he didn’t say anything about the situation. So, after I worked out, I decided to talk to TJ directly. He reiterated that the only thing that they were willing to do was to sign me up for a new 12-month training membership contract at their lowest price point, $50.00 a month for one session, so that he could reinstate the 33 sessions that were taken away.
I reminded him of the reasons why I couldn’t use my personal training membership that just ended and he told me, “a lot of people say that but I’m usually able to find open spots for them to train in about 5 minutes.” I explained that while that may be true for “a lot of people”, that I’m a business owner with two children and I can’t come to the gym in the middle of the afternoon or evenings because of that. So basically he’s selling a service that is impossible for me to use.
He then told me that my training membership didn’t promise me that I could train in the mornings in that location. It promised me that I could train, period. He reiterated his offer to me again.
I told him to keep his 33 sessions. I’d rather lose the $1,485.00 worth of services so that I can make sure that no other person signs up for an LA Fitness Apopka training membership without understanding what they are in store for.
So my advice is buyer beware. LA Fitness Apopka only has one personal trainer making it tough to find training times. If you are extremely flexible, you may be able to squeeze a session in between her existing clients or you will need to travel to another LA Fitness location and try to get in with a trainer at that location.
Good luck with that.
You should also read the other 949 complaints and reviews on LA Fitness at ConsumerAffairs.com; the 1,132 complaints and reviews about LA Fitness on PissedConsumer.com and the 2,847 complaints against LA Fitness at the Revdex.com’s website.

The staff at the front desk were extremely rude and uncooperative. As part of your membership you pay for two months in advance and if you do not have a card on file that they can automatically bill they deny you access to the gym even though you have a second month prepaid.
In effect they have charged me for a service and then refused to live up to their end of the deal.

We joined LA Fitness after leaving Lifetime for the cost and the racquetball courts. We were members of LA Fitness many years ago, but left due to poor childcare. The following is a recap of our experience over the last few months.
My wife and I found a new gym nearer to our house in May and decided we would join. When we re-joined LA Fitness, we paid our first and last month, so when my wife went in to cancel, we knew we still had some time left. She met with [redacted], the same gentleman who signed us up, who did what you would expect of a gym and tried to retain her. She fought off his “You’ll never get a better rate” banter and said we already joined another gym. At this point, [redacted] told us we already paid for May, so we would get access to the club until mid-June. [redacted] assured us that he would get things taken care of, and we had nothing to worry about. He would cancel our membership.
Now, shame on me, I didn’t realize we were still getting billed. Three months later, we racked up ~$165 in charges that should not have happened. [redacted] never canceled the membership.
At that point, I was willing to chalk it up to an honest mistake. But after calling the club and working hard to speak to both [redacted] and [redacted] (the GM), I don’t believe it was.
For those of you considering this club, consider that you will never receive a returned phone call unless you are promising to buy something. I left multiple messages, and was assured my calls would be returned. At no time in the last three months has a representative of the gym called me. Not a single call.
Now here’s where it gets interesting. The economy is booming right now, and I can tell this from their apathy towards customers. The staff doesn’t seem to know their co-workers’ schedules or the corporate policies. The staff was terse and borderline rude. Customer service is not a priority here. I’m thankful I never bought a training session with one of their trainers as we observed several sessions where a trainer was more interested in his or her phone than the client.
When I finally got [redacted] on the phone (after trying to reach [redacted], their GM), I was re-assured it would be canceled and our money would be refunded. [redacted] invited me to text him for updates, which he read but never replied to.
Yes, [redacted], we can see when you read our texts. Read-receipts are fun for all! I did receive the official cancellation, but never got updates on the refund as I was promised. I called and talked to [redacted], the GM. He said we would be covered.
Fast forward another week. Texts to [redacted] and messages and calls to [redacted] go unreturned. I finally get him on the phone and he backtracks on everything that was said thus far. He says the best he can do is one month refund, then he says he wants me to meet him halfway and he’ll do two months, then it goes back to one. When I suggested calling my bank to have the amount sent back as a chargeback (which costs LA Fitness money), he says that it’s probably better for me to do that.
At this point, I am a little taken aback. I can’t believe I’m talking to the GM of a club when he tells me to go that route. I mean, the club is starting to fall apart with broken mirrors, a long abandoned café, something dead in the wall by the free weights, and machines that are showing their wear, but I wasn’t expecting that the GM of such a club would fishtail so violently on his interpretation of policy. We had an unproductive discussion that I’ll skip, but he tells me to call the corporate number.
Obviously, the buck does not stop with [redacted]. I’m not sure what kind of power a GM has at this club, but it doesn’t appear much higher than the gruff gentleman who assured me I would receive a return phone call. Maybe the proper title would be front end manager? Certainly not like any GM I’ve ever met.
Thankfully, the corporate folks saw the error and offered to resolve the issue quickly—as in within five minutes. I don’t think it should have gone that far. I’m not really sure what the point of a GM is if he punts his problems to corporate. The lady I spoke with even put me on hold to call [redacted]. I feel like she had empathy. [redacted] did not.
If you plan on joining this club, give them a credit card you are OK canceling. That’s probably the only way you will get a clean break from the gym.

The staff is extremely rude and there are some very strange people that attend the gym who make myself and many others uncomfortable. Also, you should do your research online regarding the cancellation process for this gym. They make it nearly impossible for you to cancel and have class action lawsuits as a result. This is shady and unethical at best. The employee turnover rate at this gym is pretty high, and the staff is continually replaced with rude and unfriendly people who have poor communication skills. The manager in particular needs a lesson in customer service and really should not be in the position she was granted. Many people have voiced their frustrations with [redacted], one of the managers at this LA Fitness location. Look at other reviews at the various business review sites, and you will see collectively that the #1 complaint is rude staff that are never smiling, and constantly slacking off playing with their phones and flirting with one another, rather than tending to the customer.

This is the worst fitness club as far as management. The local general manager revoked my membership because I disagreed with him and corporate is supporting the action and not refunding my money.

Brought a 3 day guest pass into the Mesa, AZ location on Power Rd on 4/25/16 to test out the facility. The female associates were not clear on what to do with my pass, which had company logo on it but did not specify a location. A rep named '[redacted]' wrote her name on the pass, but that was all the info from a sales tracking perspective. The female reps tried to turn me away because I didn't have a membership & because the sales staff wouldn't arrive for two more hours.
They brought over another female who was exercising, brought her behind the counter & showed her the pass & presented the situation. She told me I needed to meet with sales & fill out a waiver. She also told me I'd get a pass emailed to me and to bring it with me next time.
Today 4/26/16, I revisited to utilize the remaining two days of my three day pass. I was greeted by the same females from the day before. They asked if I had purchased a membership & I said no, I wanted to use my second day of my pass. They said that I couldnt because I need to pay for a membership. I asked why it would say three days on the pass they took the day before, if they aren't supposed to honor the three days. They said they didn't know.
I then pulled up the website on my phone, where I showed them anyone can also print out a three day guest pass- I was rudely told if I had "printed that out we wouldn't be having this issue" by a woman who identified herself as [redacted]; she says she is the head janitor and a four year employee.
I reminded them that I'm very interested in a membership a little put off by the attitude, the lack of knowledge by employees and the disrespectful customer service. I was told that I don't need to be a member.
The other girl that they grabbed the day before from the floor was behind the counter today also- I asked her why the pass she said I'd receive via email was not sent. She blankly said she didn't know because the sales staff takes care of that.
I said that the general manager who id'D himself as [redacted] left me a voicemail yesterday. [redacted] told me there is no [redacted] at that location. I asked who is in charge of the facility, [redacted] said [redacted]. I asked if [redacted] was new, [redacted] said no, that [redacted] has always been the manager.
I asked for their names and where the corporate office is located. [redacted] and [redacted] were the females that id'D themselves, wearing company shirts.
They allowed me to workout today, after I signed another waiver.
When I left, I asked [redacted] who the third girl was behind the counter since I didn't catch her name. [redacted] told me the girls name is [redacted], that she "used to work here but not anymore". I asked if she was a manager, a trainer or what; [redacted] said that [redacted] worked the front desk at the location and "knows everything".
I placed a call to the corporate customer relations department in Irvine where a rep took my information and noted my concerns. By her questions after my story, she wasn't understanding the issue with the guest pass.
Within minutes hanging up with her, I received a call from a number that was Toronto, Ontario based, and a female said she was at the corporate office who had spoken with [redacted] about the issue.
I asked who the actual manager was of the location I went to so that I know for sure. This woman told me it was [redacted]. This woman then proceeded to tell me that LA Fitness has no obligation to honor guest passes, that I'm not currently a member so why am I complaining, the issue is being dealt with and that [redacted] will contact me. I explained to her that the women I dealt with gave me seemingly incorrect information regarding policies and were rude and the least bit helpful. The woman who called said that obviously "someone is lying" and that the club already filled her in on my case. she then told me that my guest pass wasn't being honored because I had already used a pass last month. I asked why she believes that because I can guarantee I never set foot on the premises last month. I did visit with a sales rep earlier in April but did not take a tour or workout to use the facility. We sat at his desk before I left with pricing info. The woman said that allegedly there is record of me working out on a guest pass- when I asked her to send me proof, she said the company is not obligated to do anything to prove my word against theirs. She was incredibly rude, condescending and childish in her attitude. I hung up on her because my issue is obviously not being resolved. I feel absolutely harassed and berated.
While I was on the phone with her I received another voicemail from [redacted], who identified himself as the manager. I have now two voicemails from [redacted] on today's date, as well an additional missed call from the clubs phone number.

L.A. Fitness is the worst gym out there - All they care about is MONEY! working out with a trainer for like a year and then all the sudden the trainer becomes a MASTER TRAINER???? and now you have to pay 10 more a month to work out with the same person? Their trainers don't care - they look around as you work out
I had 72 workouts left and hadn't been going over summer so they thought I wasn't using them and just TOOK them! 72 of them! at 30.00 a session! How dare they! I had to talk to the vice president to get them back! They have no classes geared toward people over 40 and all they talk is money money and oh yeah - money!
THE SHOWERS ARE DISGUSTING WITH MOLD ALL OVER THE WALLS AND SHOWER CURTAIN. The staff is just outright rude.... shall I go on???

When I went into the Tempe location today with the intention of giving them 2 new long-term members, Mr Ethan, the apparent sales GM, turned a simple business transaction into an aggressive sales strategy seemingly designed at signing me up quickly and without consideration to my needs as a customer.

He took my promotional inquiries personally, letting his emotions get the better of him. To my surprise, he condescendingly voiced his personal opinions of me and proceeded to give me the option to "sign up or get out." Verbatim.

Though I attempted to skirt his unprofessional behavior by working with the more pleasant sales rep Nate and Operations director Aaron, we were unceremoniously kicked out of the gym in power-tripping response to a poorly worded remark my friend made about Ethan's unacceptable insolence.

As I've learned during my time in the customer service industry, customers may not always be right, but you make damn sure to treat us with respect. Today, LA Fitness has lost my future business to GM Ethan's sense of entitlement and serious professional immaturity.

So another complaint to the Bureau about LA Fitness. I'd read the complaints and initially thought, maybe it won't be so bad. I get a discount with my job and so I thought I'd check out the membership. With the membership you receive a free personal assessment which I accepted and scheduled for a Saturday. After the session was done I signed up for Personal Training. I had my first session on Sunday and was excited for what was to come. So, Tuesday of that week, I go to work and my car didn't start after. So I knew I had to cut some expenses. You have 3 business days to cancel your contract. So I send the letter off that Wednesday and I don't think anything of it. I had a session already scheduled for Sunday coming up so I didn't think anything of it since I sent the letter off. Well on Sunday I checked my mailbox and the letter had been returned (I addressed it wrong, which was clearly my fault). So, I immediately write an email to corporate and explain that I would send it back off. I got no reply on the email and I sent the letter off as stated in the email.
Fast forward to today and the membership won't be canceled nor the 3 day policy honored because the letter was post marked for Monday. I explain to the representative over and over and she just keeps saying there's nothing that can be done and I'll have to keep paying the $180 for a year. I ask about the email and she says "there is no record of the email". I have a copy of the email. I also verify that the email address is a part of the company to which I am told yes but there is no record.
So essentially, if anything comes up and you do the right thing, they will still tell you, you're out of luck. I think the gym is nice and that the trainers are good but to not be respectful of your consumers is a big negative especially with the situation explained many times and the proper steps taken.
I wasn't even asking for a refund for this month due to the inconvenience of the letter being returned......like just rude.
I WOULD NEVER RECOMMEND THIS GYM OR THE TRAINING.

The location would not honor a 3-day complimentary guest pass to be used for my daughter today that was given to us (we had never used a guest pass before). Upon entry to the facility, we saw a sign that said Friends & Family Weekend. Upon denying use of the 3-day guest pass, we asked if she could enter because it's complimentary friends and family weekend. The facility would not honor that either stating that it would not effective on the date of our visit (July 3), though the sign said July 2-4th! The General Manager, then proceeded to tell me that "he isn't running a soup kitchen" even though both myself and my husband are regular members. He was both insulting and rude, and on top of that they refused to honor their own offered coupons and signs.