Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased a refurbished GPS unit with
the billing address in Tarpon Springs FL and a shipping address of Hanover VA All of our orders go through our internal verification system in order to protect our customers and our company against fraud and this, along with other deciding factors, was the reason our customer received an email alert to verify the validity of this order.We do show that this order has been successfully canceled per our customer's request and previously refunded in full If you have any additional questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and after reviewing this complaint along with our notation history, will refund the full purchase price of the order today.If you have any additional questions and/or comments please feel free to
contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vendor states that I was issued a Return Tag in order to return the erroneous shipment That is true What it doesn't state is that they still wanted me to pay a 15% restocking fee and the shipping for an order that was completely wrong I placed calls with their customer service department at 4:pm, 4:pm, and 5:pm (all CST) in an attempt to reach a supervisor to try to resolve the issue but was told I could not be forwarded to a supervisor and was "promised" that one would contact me on the *** of October The 2nd operator (Max) finally offered to waive the restocking fee but would not waive the shipping charges No supervisor attempted to contact me until today, after I had filed the complaint I was contacted today and the representative was very courteous and professional A return label was emailed to me today I will not consider this matter closed until after my credit card is refunded for the full purchase price of $ Until that time I am rejecting the excuse offered by the vendor through the Revdex.com. Thank you for your assistance in this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand and are here to help in anyway feasible. The item was returned to our customer using *** Tracking *** and is scheduled to be delivered back to customer on Thu 5/**/by end of day.If you have any additional questions and/or comments, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history, we show on 4/*/17, our customer purchased one of our Carex Bathtub
Rail @ $ On 4/**/customer contacted us to inquire about returning the item for a refund * *** did not give an email address inorder to received these directions immediately - stating she did not have one - and requested the directions be physically mailed out On 4/**/17, we mailed out a copy of our Return Form, this is the reason customer waited Weeks for the Return Directions although we alerted her to the fact that our Return Policy, Procedures along with our Return Form was conveniently located on our website at: *** ** *** ** *** We here at the FactoryOutletStore.com pride ourselves in excellent Customer Service and will refund the purchase price of the item If you have any additional questions and/or comments, please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We sincerely apologize that you were not happy with the order with us and choose to return the merchandise for refund After reviewing this complaint along with our notation history we do show that your order was successfully refunded the full purchase price and a
refund for your cost of shipping being processed as previously agreed The check will be mailed to your *** *** ** address as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

WE HAVE NO RECORD OF THIS CUSTOMER - Revdex.com PLEASE REVIEW

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to reopen complaint Factory Outlet StoreI ordered cordless phone ORDER *** order was placed with Donny Ext *** Option placed 1-**-Whjle speaking with this person I asked him if I put the phone on speaker phone would my voice break upHe stated noBut he was wrong the problem still esistedI informed him if this happens I would return the phones No problem I spoke to MgrC*** explained the problem and tole her I paid for shipping out of pocket #***She stated they would only pay for $6.64 It take about days receive the checkIt has been two months and no checkI would like to know where the rest of the money went and why I did not receive the full amountIn my opinion this is Fraud. As of this writing I still have not received the check due meThis company is very seceretive in giving out informationDo not due any business with this company. Thank you *** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
Between the two options, ACCEPT vsREJECT, I am choosing ACCEPT in reference to complaint ID *** as the resolution as it pertains to me is satisfactoryI am happy that the business chooses to value its customers and has issued a courtesy refund.However, in regards to my initial desired outcome, the business has not owned up to their intentionally misleading advertisements, nor have they addressed these concerns in their replyTo further illustrate my claims of their misdirection I have attached pictures (samsung1.png, samsung2.png, samsung3.png) which show the ways in which they misdirect the consumerFinally I have attached a picture (aquafresh.jpg) which shows what the actual product I received looks like, as compared to the picture they have posted on their site (samsung3.png)
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.Customer placed this order via our online shopping card where we list $as PRIORITY PROCESSING (First To Process First To
Ship) not Priority or Next Day Shipping We further see that the item went on a temporary back order on the 3rd - the same day customer placed the order - and stock was replenished on the *** - where PRIORITY PROCESSING ensured that our customer's order were amongst the first to fill and ship once stock was replenished.As a courtesy we will refund the Priority Processing of $to our customer today If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer placed the order for a refurbished Fenixon
8/**/and the item went on back On 8/**/we spoke with customer and offered to ship him the brand new version as the refurbished item was on back order and customer refused and requested to speak to a manager On 8/**/we again spoke to our customer and at that time he agreed to wait for the item to become available and stated that he would make a complaint to the Revdex.com due to the back order.Again we apologize that the refurbished item went on a temporary back order but have since shipped and is enroute to our customer: Customer has days from date of delivery to return the item per our Return Policy as listed on the website where customer placed this order:*** If you have any additional questions and/or complaints please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that we previously spoke with our customer and the order was
fully refunded.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Per desired settlement as well as speaking with our customer, as agreed, the check #*** was previously mailed to *** *** ** on 3/**/15.Please allow sufficient time for the check to arrive If you have further questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response is typical of company that does not value their customers or their satisfaction By merely pointing out an obscure fine print that is posted somewhere on your website does not absolve you from advertising, or dishonest business practicesIn addition, a cancellation policy is not posted on your website nor is it on the order Furthermore, the email that came from your customer service representative does not state to cancel orders by calling your company directly It also has no mention of a restocking fee or additional shipping fee for refunds Your response is unacceptable, and will not satisfy any reasonable person The facts are these: an order was placed on your website, minutes later was cancelled in writing via email No order should have been processed, and it should not have been shipped. Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Info Factoryoutletstore.comJun (days ago)to meHello Alika Rogers, Thank you for your interest in FactoryOutletStore.com!We received your request to cancel your order; unfortunately your order cannot be cancelled at this timeYour order has already been sent down to our warehouse for processingPlease DO NOT refuse the package, as this will delay your process for a refundPlease visit our site and print the return form needed for all returnsWe will gladly refund you in full once the package is returned to us unopened and in original packagingIf you have any further questions feel free to contact us.Thank You,FactoryOutletStore.comOrder Processing TeamToll Free: 1-800-816-0810Mon-Fri 9am-5pm (EST)Info Factoryoutletstore.comJun (days ago)to meHello Alika Rogers, Thank you for your interest in FactoryOutletStore.com!We received your request to cancel your order; unfortunately your order cannot be cancelled at this timeYour order has already been sent down to our warehouse for processingPlease DO NOT refuse the package, as this will delay your process for a refundPlease visit our site and print the return form needed for all returnsWe will gladly refund you in full once the package is returned to us unopened and in original packagingIf you have any further questions feel free to contact us.Thank You,FactoryOutletStore.comOrder Processing TeamToll Free: 1-800-816-0810Mon-Fri 9am-5pm (EST)

The name of the business is Batteries Factory Outlet Store their address is *** *** *** *** *** *** ** ***

We sincerely understand your situation ** *** Once the item is successfully returned, we will issue a full refund to your American Express ending We show that you contacted our Customer Service today - 1/**/and stated that you initially attempted to return the item but you no longer wish to return the unit As you stated you were going to keep the item our Customer Service Agent offered you a $Discount for the inconvenience and you also denied this refund.After reviewing all the information on hand we sincerely apologize for the this situation and will use this feedback to assist future customers If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Service

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that we alerted our customer as the item needed to be
processed by the repair center before being able to ship which caused a temporary delay We apologize for the the miscommunication as the item was slated to ship out today - 9/*/ Tracking for the merchandise was emailed to our customer's *** account.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is my best belief that the package that I returned in January2017, contained the order that I received from Factory Outlet Store in November, Since I have no definitive proof, no photographic evidence that the carton contained the items *** and * *** I concede I am exhausted dealing with this issue Please have Factory Outlet Store return the merchandise to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that our customer placed this order after shipping hours on Sunday 9/*/per our Processing Policy - All orders
are processed and shipped within 1-business days Due to the Labor Day holiday our offices were closed on Monday 9/*/and the order was shipped on Tuesday 9/*/ This package is currently enroute to its destination.Customer selected our Free Shipping option, therefore no refund is due customer.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department