Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company again is lyingThe first battery that was lost they redirected back to themThey sent me another battery yes because the first one is lostIn the end I am recieving battery that I paid for I am not getting anything for free from themAnd I have to wait for this 2nd battery to be shipped so in all this is going to take weeks for me to recieve battery that I ordered and paid for on 6/**.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.Our customer purchased the replacement shaver heads via our online shopping cart located at *** where our
Return Policy & Procedures are listed:*** As well as a summary on our customer's receipt:*** Customer contacted us on 7/**/to state that the shaver head was broken and our Customer Service Agent provided our customer with directions on how to return the item for inspection and consequent exchange as we understand that some items may be damaged in transit.We are more than happy to assist our customer to receive a working item as we pride ourselves in Excellent Customer Service We will have one of our Customer Service Agents contact customer today 8/*/to help solve this issue.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

Greetings ** ***,Refund of $was issued to you *** card ending ***. Please contact your card institution directly for any updates on when this refund will show in your account.If you have any further questions and/or comments please feel to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,Thank you for ordering with us here at the
FactoryOutletStore. We sincerely apologize for the
inconvenience that this has caused you.Unfortunately, we do not expect stock immediately and have refunded our customer back to the card used to purchase We sincerely
regret that we were not able to make ** *** one of our many Happy Customers.If you would like to contact us at your convenience please
feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
and we will be more than happy to assist.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please find attached picture of the tablet I was sent which clearly shows the model number, a copy of my receipt which has the model number of what I ordered and what I paidYou will also find a copy of my running statement from my credit card account that shows at the bottom where they took out the full amount as on the receipt and at the top I was only given a partial refundI was not given a full refundThey tried to give me an educational tablet that is used in schools to better educate childrenYou can google the two tablets and see for yourselfThe tablet I ordered Galaxy Tab 10.1/SM-T53016GB BlackThe tablet sent to me Galaxy Tab Education SM-T530NN with the Model number SM-T530NYKNXARThese are clearly two different tablets and used for different purposesA consumer that is not knowledgeable about electronics won't complain but I was ripped off and they are continuing to rip people off not advertising it as such
*** *** *** * *** ** *** *** *** *** ** *** *** * *** *** *** *** *** ** *** * *** *** *** *** * *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank You,We are indeed working with our customer directly til satisfaction We regret that this issue is taking longer than usual but rest assured we will keep responding until we have another Happy Customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that customer placed the order via our online shopping cart
9/** The item was listed as - Week Delivery Time / Reconditioned This was also stated on the customer's Proof of Purchase On 10/* customer contacted us to inquire about the order and we explained the Week Delivery Time Customer stated that she did not mean to purchase a "Reconditioned" item and would prefer a Brand New Unit As a courtesy we offered a $Discount on the new item and customer was happy.On 11/** our customer contacted us to state that she returned the item and wanted to inquire about the refund of the package At this time the item was under exchange processing We understand that customer preferred a refund and apologize for this warehouse error Currently the package is enroute back to our warehouse and once the package has been successfully returned we will be more than happy to refund the full purchase price of the item If you have any additional questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

MESSAGE FROM THE Revdex.com:Did you receive the returned item from the consumer? Yes - it was logged on 9/*/When should the consumer expect to receive the refund? Customer previously refunded on 9/*/How will she be refunded (credit card, check, etc)? Back to the original source of paymentProvide us with a copy of your policy regarding who will pay return shipping.***Return PolicyaThere are no returns on your mattress orderAll sales are finalWe accommodate our customers by offering a night comfort exchange policybCanceling your mattress order after hours will result in a $cancellation fee(There is no cancellation fee if you cancel your mattress order within hours.)cAccessories that are unopened, sealed in original packaging & not used can be returned for a full refund or credit, less the shipping costs.dAccessories that are opened & used cannot be returned, for health & safety reasons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because The site still says the Item is in stock while it is not in stockThat has been the case ever since 8/*/2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

** ***,We choose not to argue with our customers but instead find a middle ground that will allow for our customer's satisfaction Please confirm that you have spoken with your *** *** Customer Service regarding the refund(s) made by us here at the FactoryOutletStore.com You were previously refunded the total amount collected - $197.90. While we understand your frustration and again sincerely regret this situation we do show that the full amount collected has been successfully refunded - $197.90.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us on 8/**/ After reviewing the complaint along with our notation history we do show that our customer purchased a Samsung Cell Phone with us along with a 3Yr Extended Warranty We show that
our customer contacted us on 6/*/to state that the item's screen was not working and was given information to contact the Warranty Company.Today we contacted our Warranty Company directly to inquire about the issues our customer notated here We found that they did attempt to open a claim with them in July and it was denied due to an active Manufacturer's Warranty We have made arrangements to have the claim reopened today - 8/**/- and they will be contacting our customer shortly to assist Consumer Priority Services can be reached at ###-###-#### or ###-###-#### and the Warrant Serial Number is *** for our customer's reference If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original. We take care in showing that we are "An Independent Retailer Of Consumer
Products" so that our customers would know we are not the Manufacturer themselvesAs a courtesy we have refunded the full purchase price of the item Please feel free to discard the items at your convenience.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at *** for any assistance needed

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us After reviewing this complaint along with our notation history we show that our customer purchased Zero Water ZR-(12-Pack) Portable Replacement Filters via our online shopping cart and
was shipped successfully These are replacements of the original item.Our customer contacted us on 9/*/to state that we sent him the incorrect item and was given directions to return for inspection and consequent refund/exchange.Customer received exactly what was ordered as he again contacted us on 9/*/to state that he would like to exchange the return with another item completely - the 24pk of the ZRReplacement Filters Customer was emailed directions to return the merchandise but did not have a printer he wanted the information mailed Our agent explained to our customer that the return directions were listed on the website where customer placed the order and he did not need a printer but could transfer pertinent information on any piece of paper to be included in the box and we would accept the return for exchange.We do show that our customer has since successfully returned the merchandise and as our customer ordered the incorrect item via our shopping cart he was refunded per our Return Policy As a courtesy we will refund the full purchase price of the return today If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. This resolution is pending because I am unable to follow the manager's suggestion until I return to my second home, approximately November He covered the quality of the new mattress, however, I can only judge its quality by the fact that both of my king size Noelle mattresses do not cause back pain and I had considerable back pain when I woke up each morning after sleeping on the new one The matter has not been resolved but he appears to be sincere regarding assisting me with this problem I look forward to us resolving this issue
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.After reviewing this complaint along with our notation history, we show that ** *** purchased a Refurbished Plantronics T10H for $on 4/**/and was
delivered 4/**/ All of our Return Policies & Procedures are listed on our website located at ***.On 5/*/we show that our customer contacted us to let us know that the number key on the keypad was malfunctioning We offered to exchange the item and ** *** declined, requesting a return for full refund Our Customer Care agent emailed a copy of our Return Directions to *** on 5/*/and notated the Order to be returned for full refund.On 5/*/our customer contacted us in request for return directions and alerted us that his email should be *** At this time our Customer Care agent updated the information and requested a PrePaid Return Label sent to aid in the return of the item On 5/*/we emailed a PrePaid Return Label to our customer - *** *** Our Customer Care agent then called ** *** to confirm he received the emailed Return Labe and was disconnected This label was not used and is now expired.On 6/**/our customer again contacted us in request for return directions and again we issued a PrePaid Return Label to our customer - *** *** Our Customer Care agent again called ** *** to confirm he received the emailed Call Tag and this time reached an answering machine where they were able to leave a message We have not heard back from our customer and this label also was also not used and is now expired.We here at FactoryOutletStore pride ourselves in excellent Customer Service and have tried several times to assist our customer return the merchandise for inspection and consequent full refund Today, 6/**/17, we will yet again, reach out to ** *** to make arrangements for the safe return of the merchandise for a full refund Once the item is successfully returned and inspected, we will issue a full refund to ** ***'s *** Card ending ***.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Service Department
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have checked my account for the refund and today it shows a partual refund NOT FULL as they stated(this ifo is from my account :
*** *** *** *** *** *** ** *** ***
Therefore, I need proof that the remaining balance of $has been refunded! Best regards, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us here at the FactoryOutletStore.com.After reviewing this complaint along with our notation history we do show that the item was on BackOrder and has since been extended We've issued a refund to
the customers *** account using Transaction *** We sincerely apologize for the inconvenience that this may have caused the order is now closed and successfully refunded.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely regret the inconvenience that this caused After reviewing this complaint along with our notation history we do show that our customer purchased a refurbished item with us
and our stock has depleted - we are no longer able to source this item We contacted our customer to alert them of the issue and offered him the option of purchasing the Brand New unit of the same model along with a $courtesy discount .. the Brand New unit is $more than the Refurbished unit our customer purchased ($more with our internal courtesy discount), our customer declined this option We have since refunded the full purchase price of the order back to our customer and have successfully closed this order The courtesy offer still remains should our customer choose to accept.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.As requested we have issued a refund of $to our Customer's PayPal accounting using Transaction ID# ***.If you would
like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.We show that our customer purchased: Dell Adapter for Dell PA-(Single Pack) Laptop Adapter with us via our online
shopping cart for $ This item was successfully delivered to our customer on 4/**/ We fill our orders by the item received via our online shopping cart and our records indicate that we did indeed fill this order with the item placed into the shopping cart We apologize if this was not the item our customer needed and would love to help identify the correct item that would suit your needs.As a courtesy, we have refunded the full purchase price of the return and one of our US Based Customer Relations Department Representatives will be contacting you shortly to better resolve the issue If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department