Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you ** ***,The tracking number you provided says Not Found when searched at *** Unfortunately, we were not able to help locate the package Please feel free to contact *** directly at ###-###-#### for any additional help needed regarding that specific tracking number.Again, you will have to contact the Manufacturer directly with any issues regarding the item as you do have a Year Manufacturer's Warranty We are here if you need to speak with us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard to speak with us directly Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us here at ***After reviewing this complaint along with our notation history we do show that our customer purchased this order 5/**/and was successfully delivered on 6/**/ Our
customer did contact us after our Days Return Period - 8/**/to state that they wanted to return for refund This request was denied per our Return Policy (Days Return Period).As a courtesy we will extended our Return Period for ** *** to return the unused/unopened items in its original packaging for a full refund We've taken the liberty of emailing the return directions to our customer's *** account Once the items have been returned we will issue a full refund to our customer.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

Greetings ** ***,We sincerely regret the inconvenience that you are experiencing with your order We show that you have recently spoken to one of our Processing Agents on 6/*/and was given the *** tracking number associated with the replacement handset sent out to you - *** This shipment is currently with *** and should arrive within the next to Business Days.Once the package arrives please inspect all parts and give us a call to let us know that you are satisfied with the replacement Again, we apologize for the issues you are facing and will continue to monitor this issue until completion.Customer Relations Department

We understand our customer's frustration and sincerely apologize for the inconvenience that this may have caused.We are consistently training our Customer Support Representatives and we use all feedback to further assist our Customers both past as well as present not to mention future We do show that we did not charge our customer as the item was not shipped the authorization on the charge was released as the order was successfully canceled Customer may follow up with their card company for any and all updates regarding when the funds will be visible to her account.If you would like to contact us directly please feel free to reach out to us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we would be more than happy to assist.Customer Support Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that our customer purchased Brand New items and should have
received Brand New Items As a result we will email customer a return label to return the item for inspection and consequent exchange.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Easter/Standard.Customer Relations

Greetings ** ***,Thank you for allowing us to work with you on the safe return of all merchandise for full refund back to your *** ending *** We will continue to follow up with *** to continue to follow up on the missing return package and have closed out the order as you are now fully refunded.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience.We are consistently training our Customer Support Department
and we use all feedback to further assist our Customers including this one Upon
review of your order we do show that the item was successfully returned and a full refund will be processed to your *** account within hours.If you would like to contact us directly at your convenience please
call our US Based Customer Relations Department ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be
more than happy to assist.Customer Relations Department

To Whom This May Concern,We regret that you were not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that our customer placed the order on 1/**/and the receipt was emailed
the same day to our customer at their *** email account showing all charges made We understand that there may have been a miscommunication during the transaction and will refund the over night shipping charges as a courtesy to our customer If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Greetings ** ***,We sincerely apologize about the inconvenience that you may have incurred during the return and refund of the merchandise.Please review the following refunds previously made to your *** ending *** with the issuing bank:Total Collected - $727.598/**/2:43:PM - $- Transaction ID ***8/**/7:35:AM - $- Transaction ID ***Total Refunded - $727.59We understand that some cards may take a billing cycle to show the refund on the statement if you would like any assistance speaking with your bank please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Again, we regret that we were not able to make you one of our Happy Customers and would like to extend a 10% Discount on a future order with us at FactoryOutletStore.com.Sincerely, US Based Customer Relations Department###-###-####***

Greetings ** ***,Again we apologize for the situation and will consider this case now closed.Customer Relations Department

Greetings ** ***,We appreciate you replacing the order despite the issues you claimed to face with our Customer Service and will carefully watch this order as well as the others you have placed with us previously.Our Return Policy is listed on our website where all of your orders were placed for your review before purchase as well as a brief exert at the bottom of each of your Order Confirmations Again we apologize for any inconvenience that this may have caused and see that your order was refunded the full purchase price as a courtesy.Customer Relations Department###-###-####

To Whom This May Concern,We do see that we have an order that was placed on 4/*/@ 2:3PM via our online shopping cart This order was imported into our system 2:43PM for processing Payment was processed and order sent to our warehouse for shipping An order confirmation was
emailed to *** We understand that sometimes our confirmation emails may end up in our customer's junk or spam mail folder and/or sometimes is over looked.As a courtesy we've contacted our warehouse and were able to cancel this orderThis order was successfully canceled and fully refunded today - 4/*/16.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** *** ***
complaint has been resolved this day, mar ** thank youfor yourservice

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the
original. We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselvesWe will watch for the return of the merchandise and upon inspection will refund the full purchase price of the return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.US Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I made purchases from Factory Outlet Store The first was an entire autopilot system After intallation the electronic specialist found the screen didn't work I was unable to return the unit because I no longer had the packaging I therefore made a second purchase that was just the screen for the autopilot for $and it arrived at the beginning of July It arrived damaged!! I returned this second purchase in its original package on July *, well within their "guaranteed" return timeframe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer contacted us directly to alert us of
the short shipment, this process usually takes to hours to complete We do show that the our warehouse has concluded their research today Our customer will receive the missing items with *** tracking ending *** - the complete tracking number was emailed to our customer's gmail account If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did NOT refund the full purchase price including tax and shipping - they refunded a partial payment only with no explanation - I do not accept the rote response given by the online store The original charge to the credit card was $on 8/** - the credit returned was $on 8/** - how is that that a refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with usAfter reviewing this complaint along with our notation history we do show that our customer placed the order via our online shopping cart on 8/**/(after 4pm Eastern) and the order was sent to our
warehouse on 8/**/@ 9am Customer contacted us on 8/**/(Friday) @ 11:36am to get the tracking number and our Customer Care agent explained the order was already sent to the warehouse and we are awaiting tracking which would be emailed to the customer once available Customer contacted us again on Monday 8/**/for the tracking - stating she lives in a gated community and needs to know when to expect the package so she can leave the gate open for *** - there was no mention of cancellation.Our warehouse packaged the item on 8/**/- *** - *** picked 1st scan was on 8/**/(Monday) and the package was successfully delivered on 8/**/(Thursday - Business Days) Customer contacted us on 8/**/to state that she was "not sure if she wanted to keep the item" and was given directions for the return On 8/**/customer contacted us to ask questions about our Return Policy & Procedures We have since received a Dispute from the customer's credit card company stating customer did not receive the merchandise To date we have not received the item(s) back as a return.We sincerely apologize about any inconvenience that this has caused our customer and will accept the package as a return with all the original packaging within 30Days of the delivery and the order will be refunded the full purchase price If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.US Customer Relations Department