Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that this customer purchased the item and attempted to return for
refund outside of our Return Policy As a courtesy we will refund the purchase price without the need a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We understand completely as we fill orders as we receive them in order and upon filling this order our stock was completed We again reviewed this order for accuracy and do show that customer paid $and was refunded $completely No further refund is due this customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and have spoken to them directly and will continue to work directly with our customer.Customer Relations Department

To Whom This May Concern,We strive relentlessly to achieve customer satisfaction and sincerely apologize about our resolution on timeWe have sent out the Oradell™ Plush King Size and at a discounted price of $as a courtesy.Please let us know if you are satisfied with the resolution and
would love to hear back from you regarding your satisfaction at your convenience.Thanks & Regards Team MattressFactoryOutletStore.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.Per *** the package was successfully delivered to our customer on 10/**/@ 4pm - *** Tracking
***:***Customer contacted us on 10/**/to state that the package was not received and a "Missing Package" Investigation was immediately started - this investigation can take up to Days Once the investigation is successfully completed we will learn if *** was able to confirm the package was successfully delivered, state whether the package was misdelivered and recovered On 10/**/we followed up with *** to learn that this missing package is still being reviewed We will continue to follow up with *** and will refund customer as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.How ever the pre paid replacement order which was placed on *** ( without waiting till you refund on returned goods) , not shipped yetthere was an urgency to receive the merchandise ASAP and the reason to 2nd payment as well.
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that we approved a refund to our customer on 3/*/-
approximately Business Days ago This refund has since been processed successfully and should see this refund in their account shortly We would suggest that customer contact their bank directly to inquire about how long it usually takes to view refunds made to customer's account.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience We show that our
customer purchased a battery with us September per our online shopping card:"The Replacement Battery for *** *** (Single Pack) has many exciting features for users of all typesYou can extend the lifetime of your Replacement Battery for *** *** (Single Pack) with the purchase of a FactoryOutletStore Extended WarrantyThe Replacement Battery for Makita BL(Single Pack) is sold as a Brand New Unopened Item"We show that our customer contacted us January to state that they were experiencing an issue with the item Per our Return Policy:Return PolicyBrand New items may be returned or exchanged within Days from date of purchase.We understand the situation, as a courtesy we will be happy to exchange the item for a replacement please return the item with all the original packaging to : ***
*** *** ***
*** ***
*** ** *** Once the item is returned and successfully inspected a replacement will be sent to our customer If you have any questions and/or would like to speak to us directly, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased the Oral B Deep Sweep
Dual Handle - Deep Sweep Toothbrush for $via our online shopping cart located at *** We do show that our customer has contacted us directly to alert us regarding the web ad as well as what was received and we have refunded the full purchase price of the order back to our customer and currently updating our webportal We strive to provide accurate and reliable information about our products and services However, human mistakes do happen and we appreciate our customers for pointing out issues and allowing us to rectify the issue.If you have any additional questions and/or comments please feel free to contact us directly at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In regard to the back order of my purchase, during the purchase time there was no indication that the item was not in stockAlthough the service representative stated that the order was not in stock AFTER I called in I was never notified that this item would not ship or of any status on the itemNo time table was presented for a delivery dateI need the product to run my business laptopI feel the seller should fix the problem of notifying buyers During the Sale that items are not in stock, and, if back ordered make an effort to notify buyers of this with an estimated time of delivery.I also received a refund e-mail for the credit of this saleThe total sale was $which included batteries and a year warranty on those batteriesThe batteries were $and the warranty was added onto thatThe refund they noted is short the warranty cost and shipping and handling cost of $and $respectively
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We sincerely apologize for the issues you faced with this order and have checked to ensure full refund was made to your account without the need of returning the item. ***

To Whom This May Concern,We regret that you were not happy with the purchase made with us here at FactoryOutletStore.com and sincerely apologize for the inconvenience that this has cause We show that the package was successfully shipped on 6/**/- the day after your purchase was made on
6/**/16. DHL Tracking - *** Please note that delivery time is subject to the ability of our couriers ***, ***, and ***) to fulfill their delivery schedule Unfortunately, we are not able to cancel a shipment once it has been shipped Please return to the website where you placed this order to review our Return Policy & Procedures should you choose to return the item once successfully delivered.If you have any questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that our customer purchase replacement batteries via our online
shopping cart on 12/*/and they were delivered to customer on or about 12/*/ Per our Return Policy our customer's have 30days from date of delivery to return any product to us for any reason We do show that our customer contacted us on 1/**/to state that there is an issue with one of the batteries.We here at FactoryOutletStore.com pride ourselves in excellent Customer Service and will ship our customer a replacement battery as a courtesy today.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase ordered with us here at FactoryOutletStore.com.After reviewing this complaint along with our notation history we do show that our customer purchased this item via our online shopping cart Our Return Address
as well as directions are listing on our website and also at the bottom of our customer's proof of purchase.Further - we show 11/* was the only time customer contacted us regarding any issues with the item and this is when customer stated that the package was being returned and provided us with a Return Tracking number which showed that they had been conversing with the Manufacturer directly and not with us here at FactoryOutletStore.com.Customer has since disputed the charge with their card company - and we also explained to Mastercard that customer did not speak with us nor returned to our website where the order was purchased to gain our Return Address.Customer can contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard for any questions regarding the safe return of this package.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received the original navigation system todayI am confused to what serial number the company is referring to as the box is exactly as it was recievedThe serial number is on the outside of the boxThe enclosed system does not have any serial stickerNeither one of the units received by the company have any serial number stickers inside the boxAttached you will see the pictures of both of the units we recievedNeither one of the units has stickers on themThe only serial number I was able to locate was on the back of the boxThe company first said they were rejecting our refund because we removed the sticker from the outside of the box and now they are claiming it's some sticker on the insideI am seriously confused by all this back and forth or misinformation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***

To Whom This May Concern,After reviewing this complaint along with our notation history we show that this is a case of buyers remorse Customer contacted us on 3/** and stated that he found the item "cheaper elsewhere" and wanted to return the item for a full refund We explained to
our customer that they would have to return the item on their own as there was nothing wrong with the unit Customer contacted us again on 3/** to state that they tried the Epilator (shaver) and it was too slow for them they wished to return for full refund Customer was given directions on how to return the item for inspection and/consequent refund as there was nothing wrong with the unit As a courtesy we told our customer we would refund the full purchase price of the time once successfully returned and inspected.We pride ourselves in excellent Customer Service and will refund the full purchase price of the item once successfully return If you would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.Unfortunately, the item purchased went on backorder at the time of or soon after our customer's purchase We understand the frustration our customer experienced and sincerely apologize for
the inconvenience that this has caused The order has since been cancelled and completely refunded.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.US Based Customer Relations Department***