My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
I purchased a plane ticket from Boston ma to Cape Town South Africa on january 28thI realized by the time I got into Cape Town it would be two days after my reatreat startedSo I called just fly to change my flights to leave earlier to make it to my retreat for May 4thWhen I called they found another flight and said I would be charged a cancellation fee for changing flights which ended up being dollarsI received an email stating something was wrong and I never received a new itineraryI called just fly and waited on the phone for hours because the call volume was highWhen I finally spoke with someone they said my flight was never changed but they had charged me the cancelation feeThey said that didn't show in their system and they wanted me to email them a picture of my bank statementAt this point I didn't trust the company and wanted nothing to do with themI called me credit card company to notify them of the issueAnd then just fly to cancel everythingThe
Tried to buy a ticket and they put a hold on my funds and decline my ticketI never got a ticket but the held my fund for over days and when I called they kept giving me the run around and was very rude and left me on the phone several times and never came backThey held my funds and I never got anything from them and caused unnecessary hardship and they refused to help me and constantly lied and brushed me offI am disapppointed in the service I received and their customer service is horribleHow can you hold fund without providing me a service and refuse to give me my money back or even talk to me without lying
For the first time ever I used *** to book a ticket for my sister and family for their trip to BostonBut due to conflict of travel date, I had to cancel the reservation which, I did within hour of original bookingI also received a confirmation email stating my reservation has been fully canceledWhen I saw my credit card statement there was a charge of $from www.justfly.com and when I called them to inquire about the charge they say its a cancellation fee$per ticket and as I had booked for people it is $But when I was cancelling the ticket online it didn't say anything clearly like that besides as per FAA policy if one cancel reservation within hours there shouldn't be any chargeIt looks like www.justfly.com is deliberately misleading the customer and scam them with stupid fees which the
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
In December I booked a flight via Just Fly from Richmond, VA to Phoenix, AZI based this choice on the price and the number of stops--which was oneSeveral months later, I received an Email from Just Fly stating my flight was changed and the number of stops was changed to The price should have been lowered because of the increase in stopsI cancelled the flight later and was told I had to pay $to each airline for cancelling the flight as well as pay $to Just FlyThe $was not taken out of my Just Fly credit, but I had to provide a credit card numberThis is wrongToday, 4/21, I called Just Fly to book a flight to from Richmond, VA to Portland, O and I learned that I had to use the same airlines as I booked earlier, even though I paid a $cancellation to each airlineThis is not fairI waited and waited for the July Fly person to find another flight using the same airlinesHe came up with flights costing $I'm retired and cannot pay this amountI saw
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
I purchased a plane ticket from Boston ma to Cape Town South Africa on january 28thI realized by the time I got into Cape Town it would be two days after my reatreat startedSo I called just fly to change my flights to leave earlier to make it to my retreat for May 4thWhen I called they found another flight and said I would be charged a cancellation fee for changing flights which ended up being dollarsI received an email stating something was wrong and I never received a new itineraryI called just fly and waited on the phone for hours because the call volume was highWhen I finally spoke with someone they said my flight was never changed but they had charged me the cancelation feeThey said that didn't show in their system and they wanted me to email them a picture of my bank statementAt this point I didn't trust the company and wanted nothing to do with themI called me credit card company to notify them of the issueAnd then just fly to cancel everythingThe
Tried to buy a ticket and they put a hold on my funds and decline my ticketI never got a ticket but the held my fund for over days and when I called they kept giving me the run around and was very rude and left me on the phone several times and never came backThey held my funds and I never got anything from them and caused unnecessary hardship and they refused to help me and constantly lied and brushed me offI am disapppointed in the service I received and their customer service is horribleHow can you hold fund without providing me a service and refuse to give me my money back or even talk to me without lying
For the first time ever I used *** to book a ticket for my sister and family for their trip to BostonBut due to conflict of travel date, I had to cancel the reservation which, I did within hour of original bookingI also received a confirmation email stating my reservation has been fully canceledWhen I saw my credit card statement there was a charge of $from www.justfly.com and when I called them to inquire about the charge they say its a cancellation fee$per ticket and as I had booked for people it is $But when I was cancelling the ticket online it didn't say anything clearly like that besides as per FAA policy if one cancel reservation within hours there shouldn't be any chargeIt looks like www.justfly.com is deliberately misleading the customer and scam them with stupid fees which the
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
In December I booked a flight via Just Fly from Richmond, VA to Phoenix, AZI based this choice on the price and the number of stops--which was oneSeveral months later, I received an Email from Just Fly stating my flight was changed and the number of stops was changed to The price should have been lowered because of the increase in stopsI cancelled the flight later and was told I had to pay $to each airline for cancelling the flight as well as pay $to Just FlyThe $was not taken out of my Just Fly credit, but I had to provide a credit card numberThis is wrongToday, 4/21, I called Just Fly to book a flight to from Richmond, VA to Portland, O and I learned that I had to use the same airlines as I booked earlier, even though I paid a $cancellation to each airlineThis is not fairI waited and waited for the July Fly person to find another flight using the same airlinesHe came up with flights costing $I'm retired and cannot pay this amountI saw
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
Terrible customer service, be warned! go to *** ***, or any other reputable site
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary