I am writing to notify of an escalation for a lack of service in regard to my case for approved change fee refundsI am due a refund of exactly $and have unfortunately been lied to for more than weeks in regard to the status of my claimAs per the terms and conditions of my purchase, I am entitled to a fee refund due to the fully documented death of a family member(Two birth certificates and a death certificate have been sent.) JustFly is require to contact my airline (Aeromexico) to request a authorization codeI called Aeromexico to inquire about JustFly's email status and they informed me that they have yet to receive any email from JustFly requesting a refund codeThis is now more than days since I have provided full documentationI called in to JustFly customer support and they have informed me that: "I have to be completely honest with you, the previous employees working on this case were unable to send the original emailNo email has been sent yet to Aeromexi
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
We purchased international business class airfares on *** Airlines from ***The record locator is ***They were discounted, but changeable fares, for which we paid a total of $10,We flew the outbound flights, but a week before we were scheduled to return home, we received news that my father was dying and needed to return to the US immediatelyWe called *** Airlines and were informed that only the booking agent, ***, could change and reissue the tickets to return earlierThey confirmed that the tickets were eligible for changes and that seats were available on the earlier flights we neededWe called ***, who told us they "could not obtain a fare" to change the tickets and therefore could do nothing to help usThey directed us back to *** Airlines for assistanceEach time we spoke to *** airlines (times in total), they insisted that Justfly MUST, reissue the tickets and that if the computer wasn't quoting a fare, that Justfly
I was sold a ticket for a one-stop flight from NYC to PDXIt was to stop in SFO onlyI paid more for a flight with only one stop rather than a flight with twoI received a confirmation from Just Fly that was for what I bookedJFK to SFO to PDXHowever, on the morning of my flight I was notified by the airline that I would be going to Las Vegas before San FranciscoI paid for a one stop flight and this is not what I ended up gettingI spoke with the airline and Just Fly and the airline told me that they were never given any contact information for me to send a formal confirmation and on top of that, they told me that Just Fly was aware that there was an additional stop on my itinerary and never passed that information on to meI have requested a refund for the difference in the ticket (one stop vstwo stops) but they refuseToday I checked my bank account and I was charged a mysterious $which is an unauthorized chargeI had paid for the ticket in full a month priorIf
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
I booked a flight on February 10th from *** ** *** from *** with *** ***, the fight outbound date changed twice by February 25th and I called Justfly to cancel my flight and refund my account Justly said they "do not process refunds, I have to call ***" I called *** and by March 26th I was able to have a refund code from *** saying they send the refund to Justfly since they did not take the funds out of my accountSeveral calls with very dishonest, rude Justfly representatives and I was told on June 14th by *** a supervisor at Justfly that I will have the funds in my account on the next billing cycleI still have not received any refund as of today 11/18/*** *** *** *** processed 6/9/*** *** * *** fight dates 6/2/return 6/12/booked on 2/3/*** *** *** *** * *** This is the worst experience and I hope no one ever use Justfly againRevdex.com should discontinue then from operating becau
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
Booked a fight with JustFly.com on August 1, for December 14, 2017to PR for a weddingOn September 5, I called JustFly to cancel or receive credit for my flight because the wedding was no longer taking placeThe customer service representative put me on hold for min, after asking why, she did not seem to know either but just said she needed to "review"After minutes, she proceeded to tell me that I should "just take the loss on the flight" because it would be a $dollar cancellation fee plus tax and $processing feeMy flight was only $dollar so I would owe JustFly money if I canceled the flightI argued that I had called months in advance and would even consider taking a credit for the flight for a future fight, she dismissed me and said "it's best to take the loss of the flight"At that point, I asked to speak to a manager, was put on hold for another minutes and told to "take the loss" It's completely unethical, unprofessional, and completely dism
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
On May 10, 2017, I booked a flight through Justfly.comEver since that date, Justfly has been notifying me of changes made to my itineraryOn May 17, 2017, I spoke to a customer representative regarding a recent change to my itinerary (***)During the conversation, the representative and I worked together to find a solution to the recent change in return flight time and dateWe found a solution to the recent changeI specifically asked if I can choose to return on July 7thThe representative confirmed that, "Per Justfly.com, a customer can make a change to a return flight, if there is a change of itinerary, up to hours of original booking." Today, May 18, 2017, Another representative called me to tell me I have to pay for the recent change
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
Bought a Ticket from them on May 10, then called them immediately after because the itinerary was for different datesI was told to cancel the flight because it would be faster than them having to fix it on there end and then make another reservationI decided to take their advice and was told my refund would be back in my account in 5-business days maxWell its June 8, and I haven't received anything
I keep calling and all I'm told is that the account is being investigatedI've spoken with three different supervisors and several agentsAll of the customer service agents were terrible to speak with and were not helpfulThis was extremely urgent because the flight was to Egypt, not some random city in the USWe had purchased the flight at a decent time (May 10), but as the days passed, the flight prices began to increaseThis is why I constantly called them for help
This is the worst experience I have ever had with a travel companyI advise anyone who even considers Justfly too walk the other wayGo to Expedia or to the airline directlyWorst derision of my life!!!!! All I want is to get my refund and take my business elsewhereI hope no one else has to go through this
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
I am writing to notify of an escalation for a lack of service in regard to my case for approved change fee refundsI am due a refund of exactly $and have unfortunately been lied to for more than weeks in regard to the status of my claimAs per the terms and conditions of my purchase, I am entitled to a fee refund due to the fully documented death of a family member(Two birth certificates and a death certificate have been sent.) JustFly is require to contact my airline (Aeromexico) to request a authorization codeI called Aeromexico to inquire about JustFly's email status and they informed me that they have yet to receive any email from JustFly requesting a refund codeThis is now more than days since I have provided full documentationI called in to JustFly customer support and they have informed me that: "I have to be completely honest with you, the previous employees working on this case were unable to send the original emailNo email has been sent yet to Aeromexi
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I went on to Justfly*** on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
We purchased international business class airfares on *** Airlines from ***The record locator is ***They were discounted, but changeable fares, for which we paid a total of $10,We flew the outbound flights, but a week before we were scheduled to return home, we received news that my father was dying and needed to return to the US immediatelyWe called *** Airlines and were informed that only the booking agent, ***, could change and reissue the tickets to return earlierThey confirmed that the tickets were eligible for changes and that seats were available on the earlier flights we neededWe called ***, who told us they "could not obtain a fare" to change the tickets and therefore could do nothing to help usThey directed us back to *** Airlines for assistanceEach time we spoke to *** airlines (times in total), they insisted that Justfly MUST, reissue the tickets and that if the computer wasn't quoting a fare, that Justfly
I was sold a ticket for a one-stop flight from NYC to PDXIt was to stop in SFO onlyI paid more for a flight with only one stop rather than a flight with twoI received a confirmation from Just Fly that was for what I bookedJFK to SFO to PDXHowever, on the morning of my flight I was notified by the airline that I would be going to Las Vegas before San FranciscoI paid for a one stop flight and this is not what I ended up gettingI spoke with the airline and Just Fly and the airline told me that they were never given any contact information for me to send a formal confirmation and on top of that, they told me that Just Fly was aware that there was an additional stop on my itinerary and never passed that information on to meI have requested a refund for the difference in the ticket (one stop vstwo stops) but they refuseToday I checked my bank account and I was charged a mysterious $which is an unauthorized chargeI had paid for the ticket in full a month priorIf
I was charged $change fee by Justfly (on top of the airline's $change fee), even though I worked directly with the airline to change my flightScam!
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
I booked a flight on February 10th from *** ** *** from *** with *** ***, the fight outbound date changed twice by February 25th and I called Justfly to cancel my flight and refund my account Justly said they "do not process refunds, I have to call ***" I called *** and by March 26th I was able to have a refund code from *** saying they send the refund to Justfly since they did not take the funds out of my accountSeveral calls with very dishonest, rude Justfly representatives and I was told on June 14th by *** a supervisor at Justfly that I will have the funds in my account on the next billing cycleI still have not received any refund as of today 11/18/*** *** *** *** processed 6/9/*** *** * *** fight dates 6/2/return 6/12/booked on 2/3/*** *** *** *** * *** This is the worst experience and I hope no one ever use Justfly againRevdex.com should discontinue then from operating becau
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
Booked a fight with JustFly.com on August 1, for December 14, 2017to PR for a weddingOn September 5, I called JustFly to cancel or receive credit for my flight because the wedding was no longer taking placeThe customer service representative put me on hold for min, after asking why, she did not seem to know either but just said she needed to "review"After minutes, she proceeded to tell me that I should "just take the loss on the flight" because it would be a $dollar cancellation fee plus tax and $processing feeMy flight was only $dollar so I would owe JustFly money if I canceled the flightI argued that I had called months in advance and would even consider taking a credit for the flight for a future fight, she dismissed me and said "it's best to take the loss of the flight"At that point, I asked to speak to a manager, was put on hold for another minutes and told to "take the loss" It's completely unethical, unprofessional, and completely dism
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
On May 10, 2017, I booked a flight through Justfly.comEver since that date, Justfly has been notifying me of changes made to my itineraryOn May 17, 2017, I spoke to a customer representative regarding a recent change to my itinerary (***)During the conversation, the representative and I worked together to find a solution to the recent change in return flight time and dateWe found a solution to the recent changeI specifically asked if I can choose to return on July 7thThe representative confirmed that, "Per Justfly.com, a customer can make a change to a return flight, if there is a change of itinerary, up to hours of original booking." Today, May 18, 2017, Another representative called me to tell me I have to pay for the recent change
I was charged an additional $for a flight that was listed for $while using my travel credit
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
Bought a Ticket from them on May 10, then called them immediately after because the itinerary was for different datesI was told to cancel the flight because it would be faster than them having to fix it on there end and then make another reservationI decided to take their advice and was told my refund would be back in my account in 5-business days maxWell its June 8, and I haven't received anything
I keep calling and all I'm told is that the account is being investigatedI've spoken with three different supervisors and several agentsAll of the customer service agents were terrible to speak with and were not helpfulThis was extremely urgent because the flight was to Egypt, not some random city in the USWe had purchased the flight at a decent time (May 10), but as the days passed, the flight prices began to increaseThis is why I constantly called them for help
This is the worst experience I have ever had with a travel companyI advise anyone who even considers Justfly too walk the other wayGo to Expedia or to the airline directlyWorst derision of my life!!!!! All I want is to get my refund and take my business elsewhereI hope no one else has to go through this
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes