I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I booked a flight to London from JFK via Justfly*** over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly*** five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa