I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
I booked one way trip from PBI(west palm beach) to PDX(Portland) through website JustFlyRight after I pressed my submit botton and finished my booking I realized on the itinary the date is completely wrongIt says that the flight is for January 27th instead of December I don't know how that happened because I know that I specifically entered for December I called agency's customer service right away and explained what happened and that that's not the date that I need, but they told me that they can't do anything about it and they'll have to charge me cancellation feeI told them that it's not fair that they'll charge me cancellation fee or change of date fee when I just booked it a minute ago, but they said that's their policy and they will have to charge me these fees if I need another dateI had to go to work so I didn't have time to go back and forth with them over the phone so I called three times after that the following Monday and still received no resolutionAt thi
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I had to cancel a flight and I was told it would cost me $to cancel but by paying that fee, I would receive full amount of flight charges of $credit towards another flight in the futureI verified that the new flights would be at advertised rates of justfly as well as directly through the airline of choice and that it would be good for one yearI was told Yes the credit would be towards any new flight within a year at the best rate justfly.com offers and advertisesI went in to reschedule the flight and found the flight is GreatI would only pay about differenceWhen I try to use my credit, the airfare went up to for exact flight meaning I needed to pay nearly dollars moreThis means that after paying the dollars to get the credit, and the upcharged airfare, I am only receiving about about dollars savings out of the credit and have been totally lied toI checked with American Airlines directly and found I can fly first cl
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
In March of we booked tickets for to fly to Guatemala in Jan for 2, I bought the extended cancellation protection for In December I attempted to reschedule/cancel this reservation due to a death in the family, and a birth in the family I was told that the "extended" cancellation policy only covered me for hrs after making the reservation in March I tried to reschedule for July of They were not willing to do this for less than almost double of what my original reservation cost I was then told that even a month and days early I could NOT cancel this reservation I was further told that I could only receive a travel voucher good for year from the date of the original booking, and even this travel voucher cost me And I have to book now before March 7, or lose the entire amountI will NEVER book with JustFly again, and I STRONGLY recommend that no one else does eitherAnd to top it all off, ***, who handles the reviews for JustFly, won’t LET me post a bad review
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
If I could give less than I would They purposely refresh your screen and change the dates so by the time you realize you can only cancel and rebook the correct dates for $fee even if you purchased insurance We were in a bind and my husband said it not possible to travel those day as he is military and they said orders is the only way to rebook for freeHe had to take emergency leave to bury his mom I was too afraid to dispute it because they had the power to cancel everything Very shady and I am surprised they are still in business
Extended cancellation policy is a scamIt is only good for the day you book your flightThey charge $to cancel flights and $change the booking/never gonna use them again
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
DO NOT USE JUSTFLY! Book reservations, first one I booked I had to call to modify due to wrong returned date, the Justfly agent cancelled my reservation and had me booked a new onei went online and made a second reservation, got a confirmed flight emailOn the day of the flight which is Christmas, the airline told me the flight was cancelledI was furious, I called Justfly customer service, they told me my reservations were cancelledApparently Justfly cancelled both of my reservations by mistakesThey refused to compensate for the new flightthey tried to blame on my credit card for being declinedI used same credit card that got charged for the flight fees and I got confirmation page saying it went thruJustfly is the worst experience I had to dealt with and it ruined my holiday travel :'(
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
I booked a flight, literally cancelled it minutes later…was told my funds would be credited business days later…not only is the company not physically located where they claim, they called me a liar and refuse to refund as promised…I was also told it was s problem with my bank…checked with my bank and they are NOT the problem
I booked one way trip from PBI(west palm beach) to PDX(Portland) through website JustFlyRight after I pressed my submit botton and finished my booking I realized on the itinary the date is completely wrongIt says that the flight is for January 27th instead of December I don't know how that happened because I know that I specifically entered for December I called agency's customer service right away and explained what happened and that that's not the date that I need, but they told me that they can't do anything about it and they'll have to charge me cancellation feeI told them that it's not fair that they'll charge me cancellation fee or change of date fee when I just booked it a minute ago, but they said that's their policy and they will have to charge me these fees if I need another dateI had to go to work so I didn't have time to go back and forth with them over the phone so I called three times after that the following Monday and still received no resolutionAt thi
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I had to cancel a flight and I was told it would cost me $to cancel but by paying that fee, I would receive full amount of flight charges of $credit towards another flight in the futureI verified that the new flights would be at advertised rates of justfly as well as directly through the airline of choice and that it would be good for one yearI was told Yes the credit would be towards any new flight within a year at the best rate justfly.com offers and advertisesI went in to reschedule the flight and found the flight is GreatI would only pay about differenceWhen I try to use my credit, the airfare went up to for exact flight meaning I needed to pay nearly dollars moreThis means that after paying the dollars to get the credit, and the upcharged airfare, I am only receiving about about dollars savings out of the credit and have been totally lied toI checked with American Airlines directly and found I can fly first cl