Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
I CALLED TO CHANGE MY FLIGHTI WAS TOLD BY SEVERAL CUSTOMER SERVICE REP'S I WOULD BE CHRGED $TO CANCELHOWEVER, I WAS ALSO TOLD I WOULD BE CHARGE $TO CANCEL AND ONCE I CHANGED FLIGHTS WHATEVER ELSE WAS DO FOR THE FLIGHT I'D HAVE TO PAY THE DIFFERENCE FOR THE FLIGHTI WASNT TRYING TO CANCEL, I WAS TRYING TO CAHNGE MY FLIGHT DAYS BECAUSE OF A MEDICAL ISSUEI EXPLAIN THAT I WAS GOING TO HAVE A PROCEDURE AND NEEDED TO CHANGE THE TIMESHOWEVER, I DIDNT WANT TO HAVE TO WAIT ON DOCUMENTATION FROM THE DOCTOR SO I WENT ON CHANGED THE FLIGHT AND TO MY SURPRISE THEY CHARGED ME THE $THE NEXT DAY AND THEN WHEN I TRIED TO CHANGE MY FLIGHT (WHICH I FOUND ONE FOR $200) IT WOULDN'T ALLOW ME TO CHANGEI WENT BACK LATER AND THE FLIGHT WAS HIGHER.I HAD TO PAY $361, THEN THEY SAID MY PAYMENT DIDNT GO THROUGH AND MADE ME PAY AGAIN EVEN THOUGH THE FUNDS WERE ON HOLDSAID MY PAYMENT DIDNT GO THROUGH WHICH WAS TRUESO IN ONE DAY I PAID A TOTAL OF $722.I'VE CALLED SEVERAL TIMES WITH NO HELP O
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
I booked a flight on justfly***I couldnt make the flight due to a family emergency, I called to cancell the flight, and they gave me credit flr my next tripI called in on 4-15-They told me I no longer have credit, they told me when I called and cancelled it would be thereSo what happened to my dollars? These people are ripping the consumer offPlease help or point me in the right direction to get this fixed Sincerely Andrew ** ***
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
I booked airline tickets for $2,to Hawaii and days later I received notification that they were cancelledWhen I called the customer service number they said that the airlines increased the price and they could rebook the the tickets for $4,and they couldn't honor the original priceWhat a scam!!!!
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
We travel to Germany every September and I was happy to find a less expensive flight with JustFlyI booked the reservation and promptly received two emails confirming my reservation; issuing a confirmation code as well as a receipt of paymentThe first was the we are processing the reservation I thought all was fine until I went to pay my credit card for the purchaseWe like to have it all paid in full before departing on our tripsThe transaction was never processedI sent JustFly an email using the one they list under terms and conditions on the web site I received no acknowledgement or responseI also used the confirmation code to check the reservation with CondorReservation not found and JustFly is not on their list of operatorsBetween October and Dec I checked with Condor about my reservation and my credit card to see if the charge had been processedAlways Reservation not found and no transactionI finally talked to my credit card company about the situationI opted to change my credit card numberand sent a cancellation email to JustFlyI attempted to cancel the reservation over their web page and they wanted to charge me for a purchase they never processedNot happeningIf they persist and do manage to charge my new card it will end up in courtRun from them...do not walk..RUN!
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
I CALLED TO CHANGE MY FLIGHTI WAS TOLD BY SEVERAL CUSTOMER SERVICE REP'S I WOULD BE CHRGED $TO CANCELHOWEVER, I WAS ALSO TOLD I WOULD BE CHARGE $TO CANCEL AND ONCE I CHANGED FLIGHTS WHATEVER ELSE WAS DO FOR THE FLIGHT I'D HAVE TO PAY THE DIFFERENCE FOR THE FLIGHTI WASNT TRYING TO CANCEL, I WAS TRYING TO CAHNGE MY FLIGHT DAYS BECAUSE OF A MEDICAL ISSUEI EXPLAIN THAT I WAS GOING TO HAVE A PROCEDURE AND NEEDED TO CHANGE THE TIMESHOWEVER, I DIDNT WANT TO HAVE TO WAIT ON DOCUMENTATION FROM THE DOCTOR SO I WENT ON CHANGED THE FLIGHT AND TO MY SURPRISE THEY CHARGED ME THE $THE NEXT DAY AND THEN WHEN I TRIED TO CHANGE MY FLIGHT (WHICH I FOUND ONE FOR $200) IT WOULDN'T ALLOW ME TO CHANGEI WENT BACK LATER AND THE FLIGHT WAS HIGHER.I HAD TO PAY $361, THEN THEY SAID MY PAYMENT DIDNT GO THROUGH AND MADE ME PAY AGAIN EVEN THOUGH THE FUNDS WERE ON HOLDSAID MY PAYMENT DIDNT GO THROUGH WHICH WAS TRUESO IN ONE DAY I PAID A TOTAL OF $722.I'VE CALLED SEVERAL TIMES WITH NO HELP O
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
I booked a flight on justfly***I couldnt make the flight due to a family emergency, I called to cancell the flight, and they gave me credit flr my next tripI called in on 4-15-They told me I no longer have credit, they told me when I called and cancelled it would be thereSo what happened to my dollars? These people are ripping the consumer offPlease help or point me in the right direction to get this fixed Sincerely Andrew ** ***
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
HORRIBLE AND MISLEADING...wants to charge us to fix they're mistake
I booked airline tickets for $2,to Hawaii and days later I received notification that they were cancelledWhen I called the customer service number they said that the airlines increased the price and they could rebook the the tickets for $4,and they couldn't honor the original priceWhat a scam!!!!
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
We travel to Germany every September and I was happy to find a less expensive flight with JustFlyI booked the reservation and promptly received two emails confirming my reservation; issuing a confirmation code as well as a receipt of paymentThe first was the we are processing the reservation I thought all was fine until I went to pay my credit card for the purchaseWe like to have it all paid in full before departing on our tripsThe transaction was never processedI sent JustFly an email using the one they list under terms and conditions on the web site I received no acknowledgement or responseI also used the confirmation code to check the reservation with CondorReservation not found and JustFly is not on their list of operatorsBetween October and Dec I checked with Condor about my reservation and my credit card to see if the charge had been processedAlways Reservation not found and no transactionI finally talked to my credit card company about the situationI opted to change my credit card numberand sent a cancellation email to JustFlyI attempted to cancel the reservation over their web page and they wanted to charge me for a purchase they never processedNot happeningIf they persist and do manage to charge my new card it will end up in courtRun from them...do not walk..RUN!
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time