I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
This is the worse website they only about the money I learn to always check *** before doing business anywhere but customer service *** no one know the policy they are liars and procrasinated so long to the point that they expect people to tire out and give up but not this time I will write a negative review everyday on Facebook to alert people they are horrible they not real travel agency as per American airlines they have no liberties as other sites does
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
I purchased a travel to New York for the of November and when o received the confirmation instantly came back for the ,I reviewed my search history and at not moment I never research for that date ,I immediately call the agency and explained the situation ,to please changed that and look like the system made a mistake ,at that moment they said they couldn’t do anything that I will be charge $dollars per passenger,when the ticket only cost $,almost the cost the customer service tell me she will see what she can do and she can back and charge me $per passenger per a mistake that their system made not me and I have a proof that o not moment I search for the and system that they have can checked also I think they have conducted an abusive Bussines because even thought supposedly that was my mistake ,time lapse between the reservation and my call was not even minutes ,how came they couldn’t work out with me ,looking at my past history with them I personally have spend
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
This is the worse website they only about the money I learn to always check *** before doing business anywhere but customer service *** no one know the policy they are liars and procrasinated so long to the point that they expect people to tire out and give up but not this time I will write a negative review everyday on Facebook to alert people they are horrible they not real travel agency as per American airlines they have no liberties as other sites does
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the