I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a round trip flight to Ankara and cancelled it because I wanted to change my departure flight(100-064-491) I couldn't get a refund but received flight credit that is valid until July 21stI was told that I'll be able to use this credit and asked if I'll be able to get tickets for the exact dates that I wanted (July 11- August 26) and the representative confirmedHOWEVER, the next day, I tried to book a new flight online but it didn't work so I called them again and the representative could see the flights on those days but she told me that there are no flights available on the dates I selected but I know for a fact that there were several flights available because they were displayed on the screen of my laptopRight now, they are telling me that if I pay around $I'll be able to get this flight which is completely ridiculousI wanted to talk to a supervisor but they kept saying the same thing over and over againI called them times and the last time they kept me o
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
I booked a flight with Justfly*** on September for from New York toLos AngelesUpon discovering that I had been booked for the wrong dates, I cancelled the flight and was told I would receive a refundIt's now November and I've yet to receive itI've called justfly*** twice now and been told that the refund has been processed, but my bank has seen no sign of it and Amex has not received it
I booked roundtrip flights on justfly***, which stated that all bookings have a 24-hour cancellation policy at no chargeWhen I cancelled my booking minutes later, I was immediately charged $"modification fee." I called the customer support line, but they told me that I would have had to purchase a $extended cancellation policy to spare me the $feeThis was in no way clear on their website--the way the policy is advertised is horribly misleading and clearly intended to cheat customers out of moneyI explained that a 24-hour free cancellation policy clearly conflicts with the "modification fee"--they didn't careThey kept referring to the website, and basically informed me that I was liable for the charges
I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
On September 29, I received an email from Justfly*** that the itinerary that I booked for a trip to Mexico was changedAs per the email I went to "manage the booking" and tried to change my flightOne of the options was a flight at amAfter I confirmed the change, the booking confirmation came back as per the original itinerary with a flight at 7:amI called Justfly on September 30th at 1:PM,phone number ***, to change the booking and was on the call for hour and minutes without resolutionThe reference number for this call is*** I first spoke to ***She said that my 7:am flight had to be changed to 1:amI told her that I cannot be on a 1:am flight and wanted to be on the 8am flight that I was trying to rebookShe told me that there was no am flightI then went onto their website to tell her that yes, there is an 8am flight and that is the flight I need to be onShe said she would make the change and send me an email confirmatio
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with *** and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with *** supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with *** the supervisor and they was unable to resolve my issue they told me that the airline cam
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a round trip flight to Ankara and cancelled it because I wanted to change my departure flight(100-064-491) I couldn't get a refund but received flight credit that is valid until July 21stI was told that I'll be able to use this credit and asked if I'll be able to get tickets for the exact dates that I wanted (July 11- August 26) and the representative confirmedHOWEVER, the next day, I tried to book a new flight online but it didn't work so I called them again and the representative could see the flights on those days but she told me that there are no flights available on the dates I selected but I know for a fact that there were several flights available because they were displayed on the screen of my laptopRight now, they are telling me that if I pay around $I'll be able to get this flight which is completely ridiculousI wanted to talk to a supervisor but they kept saying the same thing over and over againI called them times and the last time they kept me o
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
I booked a flight with Justfly*** on September for from New York toLos AngelesUpon discovering that I had been booked for the wrong dates, I cancelled the flight and was told I would receive a refundIt's now November and I've yet to receive itI've called justfly*** twice now and been told that the refund has been processed, but my bank has seen no sign of it and Amex has not received it
I booked roundtrip flights on justfly***, which stated that all bookings have a 24-hour cancellation policy at no chargeWhen I cancelled my booking minutes later, I was immediately charged $"modification fee." I called the customer support line, but they told me that I would have had to purchase a $extended cancellation policy to spare me the $feeThis was in no way clear on their website--the way the policy is advertised is horribly misleading and clearly intended to cheat customers out of moneyI explained that a 24-hour free cancellation policy clearly conflicts with the "modification fee"--they didn't careThey kept referring to the website, and basically informed me that I was liable for the charges
I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
On September 29, I received an email from Justfly*** that the itinerary that I booked for a trip to Mexico was changedAs per the email I went to "manage the booking" and tried to change my flightOne of the options was a flight at amAfter I confirmed the change, the booking confirmation came back as per the original itinerary with a flight at 7:amI called Justfly on September 30th at 1:PM,phone number ***, to change the booking and was on the call for hour and minutes without resolutionThe reference number for this call is*** I first spoke to ***She said that my 7:am flight had to be changed to 1:amI told her that I cannot be on a 1:am flight and wanted to be on the 8am flight that I was trying to rebookShe told me that there was no am flightI then went onto their website to tell her that yes, there is an 8am flight and that is the flight I need to be onShe said she would make the change and send me an email confirmatio
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with *** and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with *** supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with *** the supervisor and they was unable to resolve my issue they told me that the airline cam
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me