I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
I purchased adult flights through Justfly***, I believe it may have been my error, but I cannot believe I would have been so mistaken as to have selected a flight with a hour layoverHowever, I was willing to accept the error was mineI did not attempt to blame Justfly*** when I called customer service within an hour of booking the flight, in fact it was minutes laterThe customer service agent stated they could not change the flight, which is what I expected, she went on to say because I purchased the extended cancellation option that was my best course of actionI would be charged only the $I paid for the extended cancellation optionI explained the flights had been booked less than an hour from my call and had been an honest error, also pointing out they had a hour cancellation policy that provides a full refund subject to cancellation fees...so not a full refund reallyThey charged me $for cancelling less than an hour after the purchase due to what wa
Purchased round-trip ticket from STL to SLCListed price on website was $(I have documented photo evidence)The company then billed my credit card $I emailed them immediately and received a response to call their customer service lineWhen I called the customer service line they stated that the price of the ticket went up and it is now listed as $on their websiteThey stated that if I wanted to cancel the ticket it would cost $I then asked to speak with the manager regarding the photo documented discrepancy and they stated that their manager was not currently answering callsComplaints will be filed with my bank account, the Revdex.com, and the CFPB
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
I booked a flight using there web site and paid for insurance to be able to cancel my flightWhen I went to cancelThey wanted to charge me an additional $to cancel even though I paid two separate charges at time of booking to be able to cancel the flightOne charge was for $and a second charge for $When I told them I had paid these fees to be able to cancel my flightThe agent than said yes but on top of that I had to pay them another $This amount on top of not refunding me the original $they refused to refundThis web site is very fraudulent in the guarantees they offer insurance to cancel flightsWith no mention of additional charges to cancelI spoke to American Airlines regarding what they did and American said they booked my flight as two separate flights instead of as a round trip ticket so that they could not cancel and at least give me a Credit towards another flightThe agent said they actually booked this round trip ticket as two separ
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
I booked a flight with travers insurance on the website and it will not let me cancel the flight/ get refunded
I purchased adult flights through Justfly***, I believe it may have been my error, but I cannot believe I would have been so mistaken as to have selected a flight with a hour layoverHowever, I was willing to accept the error was mineI did not attempt to blame Justfly*** when I called customer service within an hour of booking the flight, in fact it was minutes laterThe customer service agent stated they could not change the flight, which is what I expected, she went on to say because I purchased the extended cancellation option that was my best course of actionI would be charged only the $I paid for the extended cancellation optionI explained the flights had been booked less than an hour from my call and had been an honest error, also pointing out they had a hour cancellation policy that provides a full refund subject to cancellation fees...so not a full refund reallyThey charged me $for cancelling less than an hour after the purchase due to what wa
Purchased round-trip ticket from STL to SLCListed price on website was $(I have documented photo evidence)The company then billed my credit card $I emailed them immediately and received a response to call their customer service lineWhen I called the customer service line they stated that the price of the ticket went up and it is now listed as $on their websiteThey stated that if I wanted to cancel the ticket it would cost $I then asked to speak with the manager regarding the photo documented discrepancy and they stated that their manager was not currently answering callsComplaints will be filed with my bank account, the Revdex.com, and the CFPB
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
I scheduled a flight with the Justfly travel agency over the phoneI made it clear to the agent I spoke with I wanted to fly out of Dallas, TexasI look at my itinerary the following day and saw my ticket was booked flying out of HoustonI called justfly customer and explained my situationShe told me the best they can go is cancel the flight but the cancellation comes with a feeI said I wanted the fee waived since it was the fault of an agentShe started blaming me as if I scheduled it wrongShe also want over their 4hour change or cancellation policy and again tried to put total blame on meI explained the incompetent agent I spoke with never mentioned that and this is my first time using themShe claimed she'll speak to her manager about itShe got back to me and told the fee will only be reduced not waivedI've booked many flights with other companies and I have never been blamed for an agent's mistake and had a company fail to acknowledge their mistakes
I booked a flight using there web site and paid for insurance to be able to cancel my flightWhen I went to cancelThey wanted to charge me an additional $to cancel even though I paid two separate charges at time of booking to be able to cancel the flightOne charge was for $and a second charge for $When I told them I had paid these fees to be able to cancel my flightThe agent than said yes but on top of that I had to pay them another $This amount on top of not refunding me the original $they refused to refundThis web site is very fraudulent in the guarantees they offer insurance to cancel flightsWith no mention of additional charges to cancelI spoke to American Airlines regarding what they did and American said they booked my flight as two separate flights instead of as a round trip ticket so that they could not cancel and at least give me a Credit towards another flightThe agent said they actually booked this round trip ticket as two separ
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice