Initial Business Response /* (1000, 5, 2014/11/14) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteCustomers can reset their passwords using the Forgot password feature on the log in page of our site
I was able to locate an account under your Cox.net email address however, there hasn't been any activity on that account since so it sounds like your recent question was posted to another accountTo locate the account, please let me know if there is another email address that you may have registered on our site or the first and last digits of the card that was chargedI can assure you that I will only use this information to locate the correct account and further assist you with this concern
I look forward to your reply
Best regards,
***
Customer Support Supervisor
Hello,
We're sorry to hear that you were unhappy with the response that you received from the Electrician
In looking into your account it appears that both the $and $refunds had been refunded back to your card on 5/19/when you processed your own refund through the
self-help section of the websiteThe remaining $membership charge was not refunded yetAt this time, we have issued a refund for all remaining charges and cancelled the membership on your accountYou should see the refund processed back to your card in the next 1-business days at the most
Let us know if you need any further assistance
Initial Business Response /* (1000, 5, 2014/11/24) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the confusion you've
experienced with our siteWe are a paid question and answer site and do not advertise that we are freeWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith depositThe deposit is distributed to the Expert only after the customer gives their answer a positive ratingThis information is relayed during the question posting process and a customer must acknowledge and accept this payment structure before their question is postedYou can also find this information on our How it works page here: http://ww2.justanswer.com/how-justanswer-works
Since you did not submit a deposit, your question wasn't postedIn the interest of maintaining goodwill, I have added a credit of $to your account that you may use toward a question on our site within the next daysSince this credit is promotional it is not refundable but I hope you give us a try
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (3000, 9, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is *** ***i received a response from Just Answer and I dont agree with what they are sayingthey say they dont advertise that they are freewell they dont advertise also that they charge before any person asks a questionthat is not right and it is misleading to any person that goes to their website.I was asked by the Revdex.com what I would like to see donei will say it againi would like them to change their advertising and include on the screen beforehand that the consumer is going
to be charged and if they are not willing to do this then Just Answer should be removed from the website by the Revdex.comi would like a response from
the Revdex.com as soon as possible
Final Business Response /* (4000, 11, 2014/12/03) */
Hello,
Thank you for your reply
JustAnswer informs all customers of the payment system before their question can be postedAs mentioned, this information is found on the payment page and customers cannot post a question unless they have reviewed and agreed to the payment termsThis information is also available on our How it works page here: http://ww2.justanswer.com/how-justanswer-works
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
I paid the $in "good faith" and basically, got crapped onThey don't mention they will charge more once "connected" to an expertIt offers phone calls for $24-I refused, of course but now, there is an additional charge of $25...for WHAT?! I SHOULD HAVE FOLLOWED MY GUT but Im thinkingit's only $5, right? WRONG! They make it known about other "pay for" options so why not inform people upfront that $is just the beginning of there chargesBe upfront and make it known as bold as you do with your other "pay for" options so that people arent mislead and the company doesn't come across like a scamI rated my "expert" a out of only because he pointed me in a different direction that I didn't think ofI won't know if his advice was helpful until I follow through, which I intend to do and hope it worksIm simply not pleased with the "scammy sales tactics"It was a straight "bait & switch" tactic
Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with your computerCan you tell me, did you ask a Microsoft question on JustAnswer? I used the email you provided and found an account from 2012, with no recent questions or deposits on itIf you recently asked and paid for a question on JustAnswer, please reach out to me at ***@justanswer.com and I will assist in locating the account and addressing any other issues you might have
I look forward to hearing back from youPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Business Response /* (1000, 7, 2014/08/19) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteUpon reviewing your account, I see that we have processed a total of subscription payments over the last year and have requested a check for the remainder which you will receive by mail
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (2000, 9, 2014/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Today I received a check from them for months of service, as compensationThis is actually more generous than I expectedI am very satisfiedThank you for your kind assistance
*** ***
I'm one of those people that really don't like to go to the doctor Thankfully, with the help of Justanswe***, I'm able to get the advice I need without needing to visit the doctor every time
I wanted to connect a dash camera to my Camry by tapping into the power supply in the moon roofHowever, I couldn't be sure which wires (of the coming from the moon roof connector) were the two I needed to useI thought I'd try JustAnswer to see whether I could find someone to help meI was soon communicating my problem to an "expert" who was a Toyota Certified Master MechanicHe emailed me and let me know which of the wires on the moon roof connector should be used for the ground and power connections on my dash camHis answer came within minutes, and it was apparently correct since my dash cam is working perfectlyI am very pleased with my experience using JustAnswerI recommend it to anyone who wants quick, reliable guidance for a project similar to mine
Initial Business Response /* (1000, 8, 2015/04/16) */
Hello,
My name is *** and I am with the customer care team at JAI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems you have
experienced with our siteI assure you that we do not charge customers without their authorizationUpon reviewing your account, I see that you accepted a free trial offer to try our membership programAt the end of the trial, the membership bills automatically to avoid disruptions in serviceYour membership was cancelled on 4/1/and, as a courtesy, we processed refunds of your payments for a total refund of CA$I assure you that you will not receive any further charges from us
Furthermore, I'm sorry that you did not receive a satisfactory answer to your questionWhen a customer doesn't receive a helpful answer we encourage them to respond to the Expert and tell them why the answer wasn't helpfulThis will accomplish two things:
1) the Expert will work on a better answer, but if the answer is still not satisfactory, you can ask the Expert to opt out of the question and open it to other Experts and
2) other Experts will be aware that you are still waiting for a helpful answer and they may respond on the pageYou always have the choice of which answer to give a positive rating to and if you do not get a satisfactory answer, you do not have to give a positive rating at all
I was unable to locate a computer question asked through our siteThe last question posted was under the Agricultural and farm equipment category and was from If you have posted a recent question, then it means that you have another accountKindly let me know further details about the question and/or what email address you may have registered when you posted it so that I can locate the account
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Care Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After I submitted my complaint to the Revdex.com I did call to ensure the account was cancelled and complain to the Just Answer Organization,
As detailed above they did give me a partial refund - after what I consider to be the typical canned answers to the obvious scam they are runningI was actually quite surprised to see the refund appear on my Visa
The bottom line for me is the overall integrity of the organization that provides a service which is not effective but requires a ongoing , hidden membership fee without direct customer approval!!!
I used the service once - the service was not satisfactory - I did not use it again
Bad on me for not checking my visa on a more regular basis,
VERY bad on Just Answer for continuing to charge me after one use and one use onlyThx ***
Final Business Response /* (4000, 12, 2015/05/04) */
Hello,
Thank you for your reply
In regards to your comment about getting customer approval for enrollment to the membership, I assure you that the membership offer does clearly state that it is a monthly enrollment that comes with a free day trialCustomers must agree to the offer to be signed up
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Care Manager
Final Consumer Response /* (4200, 14, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my opinion it is not clear
Obviously the if it was clear I wouldn't be making this the issue I am
I reported your company to the Revdex.com because the scheme you have is taking advantage of people who are looking for an answer for a query and unwittingly sign up for a membership they don't want or needYour company was paid for providing the answer - shame on you for charging for an obviously unused membership
I hope is that as many people as possible who are duped by your small print report your practices and understand your business practices
all good, had an electrical problem with my truck that I could not solve on my own , I was quickly connected to a mechanic that had good knowledge and help me go through the steps to trouble shoot my problem saved me lots of time and money getting the help I needed
*** * was wonderful Very informative and great answers Took all the information I had and came right to the point Love the honesty Great place for answers
They were wonderful - Just Answer helped us so much We were able to fix our washer ourselves for a fraction of the cost They provided a perfect solution and even showed us what part we needed and where to get it
They claim that 100% guaranteed on every window of their website, as well as the A+ Revdex.com rating I agreed to pay $if I was 100% satisfied I was asking about an old treadmill that was no longer working There was an error message on the machine and although I felt the unit was old and needed to be disposed of, maybe there was something simple I could do to fix it That certainly be worth the $ However, the technician called, asked how old the machine was and told me to get a new one He was courteous and prompt and confirmed my opinion They had asked for a $deposit and I paid it with a credit card Then I got a form asking me to rate the service I responded that the technician spent limited time with me and confirmed my opinion I was certainly not satisfied with the answer, but I had no reason to blame the technician and I did not want to give him a bad rating I said that I would pay another $if it went to the technician I got no response After a few days, I got another request to rate the tech, but this time I asked for all my money back I found that when they asked for a $deposit, they got my credit card number and charged the entire $up front although I never authorized more than the $ They sent another request for rating and got a very heated response from me They cannot be trusted
BECOME AN UNLIMITED MEMRER LIKE I AM!
JUST ANSWER IS AN INVALUABLE RESOURCE!!
I USE THEM FOR LEGAL, MEDICAL, AUTO, and COMPUTER Help and they ALWAYS COME THRU!!
Initial Business Response /* (1000, 5, 2014/11/14) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteCustomers can reset their passwords using the Forgot password feature on the log in page of our site
I was able to locate an account under your Cox.net email address however, there hasn't been any activity on that account since so it sounds like your recent question was posted to another accountTo locate the account, please let me know if there is another email address that you may have registered on our site or the first and last digits of the card that was chargedI can assure you that I will only use this information to locate the correct account and further assist you with this concern
I look forward to your reply
Best regards,
***
Customer Support Supervisor
Hello,
We're sorry to hear that you were unhappy with the response that you received from the Electrician
In looking into your account it appears that both the $and $refunds had been refunded back to your card on 5/19/when you processed your own refund through the
self-help section of the websiteThe remaining $membership charge was not refunded yetAt this time, we have issued a refund for all remaining charges and cancelled the membership on your accountYou should see the refund processed back to your card in the next 1-business days at the most
Let us know if you need any further assistance
Initial Business Response /* (1000, 5, 2014/11/24) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the confusion you've
experienced with our siteWe are a paid question and answer site and do not advertise that we are freeWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith depositThe deposit is distributed to the Expert only after the customer gives their answer a positive ratingThis information is relayed during the question posting process and a customer must acknowledge and accept this payment structure before their question is postedYou can also find this information on our How it works page here: http://ww2.justanswer.com/how-justanswer-works
Since you did not submit a deposit, your question wasn't postedIn the interest of maintaining goodwill, I have added a credit of $to your account that you may use toward a question on our site within the next daysSince this credit is promotional it is not refundable but I hope you give us a try
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (3000, 9, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is *** ***i received a response from Just Answer and I dont agree with what they are sayingthey say they dont advertise that they are freewell they dont advertise also that they charge before any person asks a questionthat is not right and it is misleading to any person that goes to their website.I was asked by the Revdex.com what I would like to see donei will say it againi would like them to change their advertising and include on the screen beforehand that the consumer is going
to be charged and if they are not willing to do this then Just Answer should be removed from the website by the Revdex.comi would like a response from
the Revdex.com as soon as possible
Final Business Response /* (4000, 11, 2014/12/03) */
Hello,
Thank you for your reply
JustAnswer informs all customers of the payment system before their question can be postedAs mentioned, this information is found on the payment page and customers cannot post a question unless they have reviewed and agreed to the payment termsThis information is also available on our How it works page here: http://ww2.justanswer.com/how-justanswer-works
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
I paid the $in "good faith" and basically, got crapped onThey don't mention they will charge more once "connected" to an expertIt offers phone calls for $24-I refused, of course but now, there is an additional charge of $25...for WHAT?! I SHOULD HAVE FOLLOWED MY GUT but Im thinkingit's only $5, right? WRONG! They make it known about other "pay for" options so why not inform people upfront that $is just the beginning of there chargesBe upfront and make it known as bold as you do with your other "pay for" options so that people arent mislead and the company doesn't come across like a scamI rated my "expert" a out of only because he pointed me in a different direction that I didn't think ofI won't know if his advice was helpful until I follow through, which I intend to do and hope it worksIm simply not pleased with the "scammy sales tactics"It was a straight "bait & switch" tactic
Excellent site easy to navigate, prompt replies, economically priced and moreI would use again
Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with your computerCan you tell me, did you ask a Microsoft question on JustAnswer? I used the email you provided and found an account from 2012, with no recent questions or deposits on itIf you recently asked and paid for a question on JustAnswer, please reach out to me at ***@justanswer.com and I will assist in locating the account and addressing any other issues you might have
I look forward to hearing back from youPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Business Response /* (1000, 7, 2014/08/19) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteUpon reviewing your account, I see that we have processed a total of subscription payments over the last year and have requested a check for the remainder which you will receive by mail
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (2000, 9, 2014/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Today I received a check from them for months of service, as compensationThis is actually more generous than I expectedI am very satisfiedThank you for your kind assistance
*** ***
I'm one of those people that really don't like to go to the doctor Thankfully, with the help of Justanswe***, I'm able to get the advice I need without needing to visit the doctor every time
I felt that the advice that I received was very good The response time was fairy quick
Very helpful and quick serviceGood rates.Would recommend to family/friends
Reasonable response timeGood advice for my question
*** was very knowledgeable and helpful with my questions about my ford expedition
I wanted to connect a dash camera to my Camry by tapping into the power supply in the moon roofHowever, I couldn't be sure which wires (of the coming from the moon roof connector) were the two I needed to useI thought I'd try JustAnswer to see whether I could find someone to help meI was soon communicating my problem to an "expert" who was a Toyota Certified Master MechanicHe emailed me and let me know which of the wires on the moon roof connector should be used for the ground and power connections on my dash camHis answer came within minutes, and it was apparently correct since my dash cam is working perfectlyI am very pleased with my experience using JustAnswerI recommend it to anyone who wants quick, reliable guidance for a project similar to mine
Initial Business Response /* (1000, 8, 2015/04/16) */
Hello,
My name is *** and I am with the customer care team at JAI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems you have
experienced with our siteI assure you that we do not charge customers without their authorizationUpon reviewing your account, I see that you accepted a free trial offer to try our membership programAt the end of the trial, the membership bills automatically to avoid disruptions in serviceYour membership was cancelled on 4/1/and, as a courtesy, we processed refunds of your payments for a total refund of CA$I assure you that you will not receive any further charges from us
Furthermore, I'm sorry that you did not receive a satisfactory answer to your questionWhen a customer doesn't receive a helpful answer we encourage them to respond to the Expert and tell them why the answer wasn't helpfulThis will accomplish two things:
1) the Expert will work on a better answer, but if the answer is still not satisfactory, you can ask the Expert to opt out of the question and open it to other Experts and
2) other Experts will be aware that you are still waiting for a helpful answer and they may respond on the pageYou always have the choice of which answer to give a positive rating to and if you do not get a satisfactory answer, you do not have to give a positive rating at all
I was unable to locate a computer question asked through our siteThe last question posted was under the Agricultural and farm equipment category and was from If you have posted a recent question, then it means that you have another accountKindly let me know further details about the question and/or what email address you may have registered when you posted it so that I can locate the account
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Care Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After I submitted my complaint to the Revdex.com I did call to ensure the account was cancelled and complain to the Just Answer Organization,
As detailed above they did give me a partial refund - after what I consider to be the typical canned answers to the obvious scam they are runningI was actually quite surprised to see the refund appear on my Visa
The bottom line for me is the overall integrity of the organization that provides a service which is not effective but requires a ongoing , hidden membership fee without direct customer approval!!!
I used the service once - the service was not satisfactory - I did not use it again
Bad on me for not checking my visa on a more regular basis,
VERY bad on Just Answer for continuing to charge me after one use and one use onlyThx ***
Final Business Response /* (4000, 12, 2015/05/04) */
Hello,
Thank you for your reply
In regards to your comment about getting customer approval for enrollment to the membership, I assure you that the membership offer does clearly state that it is a monthly enrollment that comes with a free day trialCustomers must agree to the offer to be signed up
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Care Manager
Final Consumer Response /* (4200, 14, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my opinion it is not clear
Obviously the if it was clear I wouldn't be making this the issue I am
I reported your company to the Revdex.com because the scheme you have is taking advantage of people who are looking for an answer for a query and unwittingly sign up for a membership they don't want or needYour company was paid for providing the answer - shame on you for charging for an obviously unused membership
I hope is that as many people as possible who are duped by your small print report your practices and understand your business practices
all good, had an electrical problem with my truck that I could not solve on my own , I was quickly connected to a mechanic that had good knowledge and help me go through the steps to trouble shoot my problem saved me lots of time and money getting the help I needed
*** * was wonderful Very informative and great answers Took all the information I had and came right to the point Love the honesty Great place for answers
They were wonderful - Just Answer helped us so much We were able to fix our washer ourselves for a fraction of the cost They provided a perfect solution and even showed us what part we needed and where to get it
They claim that 100% guaranteed on every window of their website, as well as the A+ Revdex.com rating I agreed to pay $if I was 100% satisfied I was asking about an old treadmill that was no longer working There was an error message on the machine and although I felt the unit was old and needed to be disposed of, maybe there was something simple I could do to fix it That certainly be worth the $ However, the technician called, asked how old the machine was and told me to get a new one He was courteous and prompt and confirmed my opinion They had asked for a $deposit and I paid it with a credit card Then I got a form asking me to rate the service I responded that the technician spent limited time with me and confirmed my opinion I was certainly not satisfied with the answer, but I had no reason to blame the technician and I did not want to give him a bad rating I said that I would pay another $if it went to the technician I got no response After a few days, I got another request to rate the tech, but this time I asked for all my money back I found that when they asked for a $deposit, they got my credit card number and charged the entire $up front although I never authorized more than the $ They sent another request for rating and got a very heated response from me They cannot be trusted
Very helpful, professional and friendly service
BECOME AN UNLIMITED MEMRER LIKE I AM!
JUST ANSWER IS AN INVALUABLE RESOURCE!!
I USE THEM FOR LEGAL, MEDICAL, AUTO, and COMPUTER Help and they ALWAYS COME THRU!!