This was a great service for me I was having problems with sending my emails, could receive but not send It was extremely frustrating and since I am not a "techie" I had no idea what to do or where to start I googled the problem and this company came up I decided to try it and it was great! Within 1/hour everything was working normally again It was well worth the time and a value for the money I would definitely recommend this company based upon my one-time experience
Basically a scam I had an AC repaire questionWhen you come to the site it looks like you can chat with someone right awayIt's a fake robo-textIt asks you for a few details and immediately asks to submit a 'deposit' This is where the scam picks up speed - the "deposit" is immediately withdrawn from your account THAT MOMENT - You are require to Subscribe to monthly service As a "free trial" - which means your payment method is automatically entered into the system as a RECURRING monthly payment - doesn't matter if you use the service or not - if you want to cancel the question BEFORE you get the answer (because you realize the practice is shady - YOU STILL GET CHARGED - Customer service will claim that they Can't find your account at first - when you call customer service they WILL try to convince you that it is TO BE CHARGED - even if you cancel the action before it goes through
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Hello ***, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the technical problems you have experienced with our siteIf you can email me directly (at ***@justanswer.com) with the email address associated with your account, I will make sure that your refund is processed(Please do not post your email in a response here as it is a public forum) Our goal is always 100% customer satisfaction and we stand by that policy I hope to resolve your concerns to your satisfactionI look forward to hearing from you Best regards, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) My acceptance of the response of the company is temporary and contingent upon receiving my full refund as promised
I had researched my heating issues with my new to me Mercedes Benz 560sl via several Mercedes owners group BB'sI had a good Idea of my problem but with varying answers and conflicting ideas on how to fix I wanted expert advise before spending my moneyThe cost for a dealer analysis was 10x the amount paid to my mechanic on [redacted] for the same advice from a qualified Mercedes mechanicIt was a no brainerIt was easy to navigate the site and I received my answer several hours later the same dayAs mine was not an emergency the time for reply was not a big dealBased on his general analysis I was able to better refine my searches through the owners groups to try and pinpoint what components I needed to look at firstI haven't yet fixed my problem but have narrowed it down to two componentsI would highly recommend the use of JustAnswer
I had a serious question regarding my dog consuming liquid ant bait JustAnswer.com was quick to send me to a page to enter my credit card information I paid and after minutes I had not received a response so I calledI was on hold for several more minutes before someone answered I was told my credit card was charged but my question was not posted At worst case there is a huge flaw in their system however I suspect this is a scam operation BEWARE
Initial Business Response / [redacted] (1000, 5, 2014/02/05) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteUpon reviewing your account, I see that we processed a refund of your $charge on 1/31/ When asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith deposit The Expert who answers a customer's question is paid only after the customer gives their answer a positive ratingThe Expert is paid using the customer's good faith deposit, so an additional charge is not made to the customer unless the customer decides to leave a bonus for their Expert that exceeds the value of the credit already on the customer's JustAnswer account An overview of this process can be found on the How It Works http://ww2.justanswer.com/how-justanswer-works The reason behind the good faith deposit is to assure both Experts and customers that the transaction will be successfulThe customer knows that if the answer is unsatisfactory, then their deposit will be refunded as part of our 100% satisfaction guaranteeThe Expert, in turn, knows that the funds to pay for their answer have been authorized and will be available once the customer rates the answer as satisfactory I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I [redacted] assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry to hear about *** I have a pet and understand how disheartening it is when they are not wellI'm also sorry for the problems you have experienced with our siteJustAnswer and the veterinarians who answer questions on JustAnswer do careWe have helped millions of people and we are very glad to have the opportunity to make a positive impact on people's livesJust like veterinarians who work out of offices and conduct in-person consultations, many veterinarians on JustAnswer make their livings by helping people and their services are not freeAn overview of this process can be found on the How It Works http://ww2.justanswer.com/how-justanswer-works Also, the Expert that you saw on the chat pbox is a verified Expert available to answer questions on our site In the interest of maintaining goodwill, I have added a credit to your JustAnswer account of $which you may use toward another question on our site within the next daysSince this credit is promotional it is not refundable but I hope you give us another try I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
I had a positive and pleasant experience with this company I did have to pay $but in the long run it saved me hundreds of dollars if I had taken my dog to the emergency vet that night [redacted] gave me piece of mind and said that because of my dogs behavior, I could wait until the morning and follow up with my vet I did just that and he is now under vets care I didn't know this site existed, I was looking for some answers on the net when I stumbled on this site
Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive a helpful answer to your question and for any confusion you may have experienced with our payment processWhen a customer posts a question on our site, they are required to place a $deposit at the time of the posting and the balance of the question price is due once an Expert respondsThe total deposit you've placed is $ As a courtesy, I have processed a refund of your paymentsThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy Because JustAnswer is committed to customer satisfaction, we offer our customers a self-service refund toolIf you should require a refund in the future, you can process it up to days after your payment was made by following this link: http://www.justanswer.com/refund/refund.aspx May I ask if you still need help with your question? If so, please let me know and I will locate an Expert to assist you at no additional cost Finally, I assure you that you will not receive a charge from JustAnswer unless you post another question on our site If there is anything else I may assist you with, please reply to this email and I would be happy to help Best regards, [redacted] Customer Support Supervisor
JustAnswer was a blessing in diagnosing a problem with our cat and the vet was spot on! This helped us out a lot since it was AM and most vet offices are not open at that time of the morning
Excellent information from field expert was providedAfter years of searching for information on an antique piece and finding dead ends, JustAnswer provided me with a goldmine of very detailed, background history on my piece in less than minutes! Wonderful experience and well worth the fee paid!
I was given great help from the plumbing expert I was connected withI was thinking that my problem was serious, yet it was a simple matter to handleI would recommend JustAnswer to anyone with questions about plumbing issues
The response to my veterinary question was prompt and complete The price was reasonable, too - less than a third of the cost of a local phone consult would have been
[redacted] has knowledgable, customer friendly, caring technicians that are willing to go the extra mile to help resolve the problem I am very pleased with the outcome, when in fact I had tried other resolutionsAAA+++
Initial Business Response / [redacted] (1000, 6, 2014/07/25) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive an answer in a timely mannerAlthough we cannot predict response time, most questions are answered in a timely manner - oftentimes within minutes Upon reviewing your account, I see that you posted your customer service inquiry as a question on our site and not through our customer service help deskThis is why you received a charge for your customer service question If a customer is not satisfied with the help they've received, we'd gladly offer a refund of your paymentI see that we processed a refund of your question deposit as well as the deposit you paid for your customer service question for a total refund of $ I see that the Expert posted another reply to you but that you haven't viewed itI'll provide her answer here at no charge to you: "These three companies...all appear to be less than legitimateAll three have numerous complaints lodged against themIN all likelihood, your autographed guitar is a fakeSorry to be the bearer of bad tidings.''' Also, I apologize that you weren't able to get through to our customer support phone centerOur business hours are 6am to 6pm PST and we offer email support 24/ I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response was nothing but apologies thus admitting guiltMy complaint was "lack of service" that will always standNo further action on your part is needed as I seek no financial damagePOINT MADEJust Google themI still do not believe they deserve an A+ rating
Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our sitePlease let me explain how our payment system worksWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith depositThe deposit is distributed to the Expert only after the customer gives their answer a positive rating This payment process is displayed to the customer on the payment page of the question posting processA question is not posted unless the customer confirms their payment details and accepts the termsThis information is also found on our How it works page here: http://ww2.justanswer.com/how-justanswer-works Upon reviewing your account, I see that your $PayPal payment was reversedYou should have received the credit back to your PayPal account but please let me know if that is not the case I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/05) */ This issue was resolved yesterdayJust Answer issue a refund for the they inappropriately charged me for a service I never receivedThis standard practice for this companyThey attempt to trick you into selecting a monthly membership that will automatically charge your card or paypal monthlyThere is no way to avoid this selectionThe Revdex.com should investigate their process because it is a scamThis is not my opinion but the truthInvestigate and you will see for yourselfThe DO NOT deserve an A+ rating by your companyIt is truly misleading to the end user Thank you [redacted]
I have a water heater problem that is bigger than my abilities I connected with an HVAC expert who was able to walk me through some additional testing Spoke plainly and understandably even after I had to ask a really basic question for clarification I will definitely use this service in the future! PS While reading reviews I saw that there are Veterinarians to answer appropriate questions also Good to know this is for a wide range of topics!
Initial Business Response / [redacted] (1000, 5, 2014/03/14) */ Hello ***, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteTo confirm whether you were charged, please let me know the first and last digits of the card that was chargeI can assure you that I will only use that information to locate your account and further assist Also, we do not advertise that we are a free siteWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionAn overview of this process can be found on the How It Works http://ww2.justanswer.com/how-justanswer-works If you are able to capture a screenshot of the information you viewed on our site that mentions free service, kindly send the screenshot to me so that I can further investigate I look forward to your reply Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The card numbers you requested for verification are XXXXXX...*** It is quite possible that I didn't fully read the information on your siteI had been browsing for information on a few sites, I clicked on one that said "free info", your blog came up - but I did not read everything as I was more intent on asking a question Final Business Response / [redacted] (4000, 9, 2014/03/28) */ Hello, Thank you for your reply and for providing your informationI was able to locate your account and I see that we collected a $deposit for your question, however, due to site issues, your question was never posted I have processed a refund of your $depositThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy In the interest of maintaining goodwill, I have applied a promotional credit to your account of $to use toward a question on our siteI hope you give us another try! You may log into your account by entering your [redacted] email address and can request a reset of your password using the Forgot My Password link on the Login page Please let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor
This was a great service for me I was having problems with sending my emails, could receive but not send It was extremely frustrating and since I am not a "techie" I had no idea what to do or where to start I googled the problem and this company came up I decided to try it and it was great! Within 1/hour everything was working normally again It was well worth the time and a value for the money I would definitely recommend this company based upon my one-time experience
Basically a scam I had an AC repaire questionWhen you come to the site it looks like you can chat with someone right awayIt's a fake robo-textIt asks you for a few details and immediately asks to submit a 'deposit' This is where the scam picks up speed - the "deposit" is immediately withdrawn from your account THAT MOMENT - You are require to Subscribe to monthly service As a "free trial" - which means your payment method is automatically entered into the system as a RECURRING monthly payment - doesn't matter if you use the service or not - if you want to cancel the question BEFORE you get the answer (because you realize the practice is shady - YOU STILL GET CHARGED - Customer service will claim that they Can't find your account at first - when you call customer service they WILL try to convince you that it is TO BE CHARGED - even if you cancel the action before it goes through
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Hello ***, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the technical problems you have experienced with our siteIf you can email me directly (at ***@justanswer.com) with the email address associated with your account, I will make sure that your refund is processed(Please do not post your email in a response here as it is a public forum) Our goal is always 100% customer satisfaction and we stand by that policy I hope to resolve your concerns to your satisfactionI look forward to hearing from you Best regards, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) My acceptance of the response of the company is temporary and contingent upon receiving my full refund as promised
I had researched my heating issues with my new to me Mercedes Benz 560sl via several Mercedes owners group BB'sI had a good Idea of my problem but with varying answers and conflicting ideas on how to fix I wanted expert advise before spending my moneyThe cost for a dealer analysis was 10x the amount paid to my mechanic on [redacted] for the same advice from a qualified Mercedes mechanicIt was a no brainerIt was easy to navigate the site and I received my answer several hours later the same dayAs mine was not an emergency the time for reply was not a big dealBased on his general analysis I was able to better refine my searches through the owners groups to try and pinpoint what components I needed to look at firstI haven't yet fixed my problem but have narrowed it down to two componentsI would highly recommend the use of JustAnswer
Fast efficient service and excellent advice from an expert in the field
I had a serious question regarding my dog consuming liquid ant bait JustAnswer.com was quick to send me to a page to enter my credit card information I paid and after minutes I had not received a response so I calledI was on hold for several more minutes before someone answered I was told my credit card was charged but my question was not posted At worst case there is a huge flaw in their system however I suspect this is a scam operation BEWARE
Initial Business Response / [redacted] (1000, 5, 2014/02/05) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteUpon reviewing your account, I see that we processed a refund of your $charge on 1/31/ When asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith deposit The Expert who answers a customer's question is paid only after the customer gives their answer a positive ratingThe Expert is paid using the customer's good faith deposit, so an additional charge is not made to the customer unless the customer decides to leave a bonus for their Expert that exceeds the value of the credit already on the customer's JustAnswer account An overview of this process can be found on the How It Works http://ww2.justanswer.com/how-justanswer-works The reason behind the good faith deposit is to assure both Experts and customers that the transaction will be successfulThe customer knows that if the answer is unsatisfactory, then their deposit will be refunded as part of our 100% satisfaction guaranteeThe Expert, in turn, knows that the funds to pay for their answer have been authorized and will be available once the customer rates the answer as satisfactory I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I [redacted] assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry to hear about *** I have a pet and understand how disheartening it is when they are not wellI'm also sorry for the problems you have experienced with our siteJustAnswer and the veterinarians who answer questions on JustAnswer do careWe have helped millions of people and we are very glad to have the opportunity to make a positive impact on people's livesJust like veterinarians who work out of offices and conduct in-person consultations, many veterinarians on JustAnswer make their livings by helping people and their services are not freeAn overview of this process can be found on the How It Works http://ww2.justanswer.com/how-justanswer-works Also, the Expert that you saw on the chat pbox is a verified Expert available to answer questions on our site In the interest of maintaining goodwill, I have added a credit to your JustAnswer account of $which you may use toward another question on our site within the next daysSince this credit is promotional it is not refundable but I hope you give us another try I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
I had a positive and pleasant experience with this company I did have to pay $but in the long run it saved me hundreds of dollars if I had taken my dog to the emergency vet that night [redacted] gave me piece of mind and said that because of my dogs behavior, I could wait until the morning and follow up with my vet I did just that and he is now under vets care I didn't know this site existed, I was looking for some answers on the net when I stumbled on this site
Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive a helpful answer to your question and for any confusion you may have experienced with our payment processWhen a customer posts a question on our site, they are required to place a $deposit at the time of the posting and the balance of the question price is due once an Expert respondsThe total deposit you've placed is $ As a courtesy, I have processed a refund of your paymentsThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy Because JustAnswer is committed to customer satisfaction, we offer our customers a self-service refund toolIf you should require a refund in the future, you can process it up to days after your payment was made by following this link: http://www.justanswer.com/refund/refund.aspx May I ask if you still need help with your question? If so, please let me know and I will locate an Expert to assist you at no additional cost Finally, I assure you that you will not receive a charge from JustAnswer unless you post another question on our site If there is anything else I may assist you with, please reply to this email and I would be happy to help Best regards, [redacted] Customer Support Supervisor
JustAnswer was a blessing in diagnosing a problem with our cat and the vet was spot on! This helped us out a lot since it was AM and most vet offices are not open at that time of the morning
Excellent information from field expert was providedAfter years of searching for information on an antique piece and finding dead ends, JustAnswer provided me with a goldmine of very detailed, background history on my piece in less than minutes! Wonderful experience and well worth the fee paid!
I was given great help from the plumbing expert I was connected withI was thinking that my problem was serious, yet it was a simple matter to handleI would recommend JustAnswer to anyone with questions about plumbing issues
The response to my veterinary question was prompt and complete The price was reasonable, too - less than a third of the cost of a local phone consult would have been
[redacted] has knowledgable, customer friendly, caring technicians that are willing to go the extra mile to help resolve the problem I am very pleased with the outcome, when in fact I had tried other resolutionsAAA+++
Initial Business Response / [redacted] (1000, 6, 2014/07/25) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive an answer in a timely mannerAlthough we cannot predict response time, most questions are answered in a timely manner - oftentimes within minutes Upon reviewing your account, I see that you posted your customer service inquiry as a question on our site and not through our customer service help deskThis is why you received a charge for your customer service question If a customer is not satisfied with the help they've received, we'd gladly offer a refund of your paymentI see that we processed a refund of your question deposit as well as the deposit you paid for your customer service question for a total refund of $ I see that the Expert posted another reply to you but that you haven't viewed itI'll provide her answer here at no charge to you: "These three companies...all appear to be less than legitimateAll three have numerous complaints lodged against themIN all likelihood, your autographed guitar is a fakeSorry to be the bearer of bad tidings.''' Also, I apologize that you weren't able to get through to our customer support phone centerOur business hours are 6am to 6pm PST and we offer email support 24/ I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response was nothing but apologies thus admitting guiltMy complaint was "lack of service" that will always standNo further action on your part is needed as I seek no financial damagePOINT MADEJust Google themI still do not believe they deserve an A+ rating
Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our sitePlease let me explain how our payment system worksWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith depositThe deposit is distributed to the Expert only after the customer gives their answer a positive rating This payment process is displayed to the customer on the payment page of the question posting processA question is not posted unless the customer confirms their payment details and accepts the termsThis information is also found on our How it works page here: http://ww2.justanswer.com/how-justanswer-works Upon reviewing your account, I see that your $PayPal payment was reversedYou should have received the credit back to your PayPal account but please let me know if that is not the case I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/05) */ This issue was resolved yesterdayJust Answer issue a refund for the they inappropriately charged me for a service I never receivedThis standard practice for this companyThey attempt to trick you into selecting a monthly membership that will automatically charge your card or paypal monthlyThere is no way to avoid this selectionThe Revdex.com should investigate their process because it is a scamThis is not my opinion but the truthInvestigate and you will see for yourselfThe DO NOT deserve an A+ rating by your companyIt is truly misleading to the end user Thank you [redacted]
I have a water heater problem that is bigger than my abilities I connected with an HVAC expert who was able to walk me through some additional testing Spoke plainly and understandably even after I had to ask a really basic question for clarification I will definitely use this service in the future! PS While reading reviews I saw that there are Veterinarians to answer appropriate questions also Good to know this is for a wide range of topics!
Initial Business Response / [redacted] (1000, 5, 2014/03/14) */ Hello ***, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteTo confirm whether you were charged, please let me know the first and last digits of the card that was chargeI can assure you that I will only use that information to locate your account and further assist Also, we do not advertise that we are a free siteWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionAn overview of this process can be found on the How It Works http://ww2.justanswer.com/how-justanswer-works If you are able to capture a screenshot of the information you viewed on our site that mentions free service, kindly send the screenshot to me so that I can further investigate I look forward to your reply Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The card numbers you requested for verification are XXXXXX...*** It is quite possible that I didn't fully read the information on your siteI had been browsing for information on a few sites, I clicked on one that said "free info", your blog came up - but I did not read everything as I was more intent on asking a question Final Business Response / [redacted] (4000, 9, 2014/03/28) */ Hello, Thank you for your reply and for providing your informationI was able to locate your account and I see that we collected a $deposit for your question, however, due to site issues, your question was never posted I have processed a refund of your $depositThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy In the interest of maintaining goodwill, I have applied a promotional credit to your account of $to use toward a question on our siteI hope you give us another try! You may log into your account by entering your [redacted] email address and can request a reset of your password using the Forgot My Password link on the Login page Please let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor
Very well pleased with all the help [redacted] was able to give us