Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our customer care team and for any misinformation you may have receivedI see that we processed a refund of one membership payment of $on 3/30/A refund form is required for refund requests outside of our 30-day policy and though the form was not completed, to resolve this concern we processed three additional refunds of membership payments as well as the original question deposit on 4/27/The total amount refunded is $Your account has been closed and your credit card has been deletedMoving forward, you will not receive any charges from JustAnswer I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteI assure you we are not a fraudulent company nor do we charge customers without their approval Please let me explain how our payment system worksWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionBefore your question was posted, you were required to make a good faith deposit of $with the remainder of the question price due once an Expert respondsCustomers must acknowledge and approve the payment terms before their question can be postedThe charge that was made to your account was for the good faith deposit which is fully refundable if the customer is not satisfied with any of the answers that they receive to their question I was able to locate your account and see that an Expert responded to your question about seven minutes after it was posted which is why the balance of the question deposit was charged As requested, I have processed a refund of your $depositThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policyBecause JustAnswer is committed to customer satisfaction, we offer our customers a self-service refund toolIf you should require a refund in the future, you can process it up to days after your payment was made by following this link: http://www.justanswer.com/refund/refund.aspx I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Initial Business Response / [redacted] (1000, 5, 2014/06/24) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our sitePlease let me explain how our payment system worksWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith depositThe deposit is distributed to the Expert only after the customer gives their answer a positive ratingA summary of this process can be found on our site here: http://ww2.justanswer.com/how-justanswer-works I have also included a screenshot of the payment page which shows the $deposit required at the time of the post and that the remaining balance is due when an Expert respondsAn Expert responded to you about mins after you posted which is why we attempted to charge the remaining balance [redacted] If you'd like to continue with the Expert, please return to your question page on our siteYou will be prompted to pay the remaining balance of $You can rate the Expert's answer and submit your payment to them once you've received the help you need I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our site After reviewing your account, the last locked question on your account was in July 2015, I don't see anything more recent that's been locked? The way the site works is that when a customer asks a question, they can expect to receive the answer to their question and even answers in the same vein, within reasonIf the questions start to go outside of the scope of the initial question, some Experts will ask that you open a new question thread to continueDuplicates are usually reported by other Experts, however (as you have already done on one of your questions) you can say in the first sentence, 'this is not a duplicate' if it's a continuation of another question Of course if you have any problems or want a question re-opened, you can always reach us at X-XXX-XXX-XXXX or [redacted] @justanswer.com and we will assist with whatever you need I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist
Initial Business Response / [redacted] (1000, 5, 2015/01/26) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive a response within your expected time frameWhile JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely mannerResponse time is affected by the number of Experts online, question volume, and the difficulty of individual questions With regard to your experience with our payment system, if you were prompted to pay for your question it was because the question was posted before enrollment into the subscription program (which comes with a free 7-day trial) or because you were not logged into your membership account before the question was posted Also, you mentioned that you thought you were talking with an Expert but that you only heard a recorded message when you calledMost interaction with Experts is done via our webiste and not by phoneIt sounds like you may have called our customer support phone lineThis call center is available to assist with customer service-related inquiries only and Experts cannot be reached there As requested, the account that is associated with your @hotmail address has been removed from our email list and I have unsubscribed you from our monthly membership plan Finally, in reviewing your account, I see one charge of $which was voided on 1/20/If you received an additional charge of $it could mean that you have another accountPlease let me know if you've registered another email address on our siteIf not, I can locate your deposit using the first six and last four digits of the card that was providedI assure you that I will only use this information to locate your account and further assist I look forward to your reply Best regards, [redacted] Customer Care Manager
Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteOn some occasions, different Experts will review one question to determine whether they are able to answer it satisfactorilyIf they are not able to answer it, to ensure that our customers receive the help they need, the question is exposed to other Experts who may be a better fit to answer Upon reviewing your question page, it appears that an Expert provided you with some helpful information and that they were waiting to hear back from you to continue As requested, I have closed your account and processed a refund of your chargeThe funds are made available to your PayPal the next business day, however, they may take 3-business days to release the funds back to your account depending on their policy I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
I had a potential emergency because I gave my dog an ibuprofen for swelling in her leg She became lethargic and sickly in the evening Since it was the evening, my vet was not open So I asked the question on how to handle the situation and the vet answered me within minutes answering my question Based on her answer, I followed up with another question and again she answered it within minutes It ended up costing me only $for expert advise Based on the correctness of her answers everything turned out fine I would recommend this site to anyone needing immediate help for their animal
My puppy ate a lasix tablet [redacted] was quick with his response and assured me that she would be fine as long as she drank plenty of waterShe's back to her spunky little self and I couldn't be more pleased
Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our siteTo log in, we ask for the email address (or username) that you have registered with our site and the password that you have selected for your JustAnswer account, not the password associated with your email accountJustAnswer never asks customers for this informationThis is the log in screen for your convenience: http://screencast.com/t/ [redacted] I see that on 11/21/we processed a refund of your $depositYou should have received the refund but please let me know if you have not I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Excellent service when I needed helpIt saved me a lot of time in doing research, and the service was very prompt and courteous My lawyer, [redacted] , was great
Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for any inconvenience you've experienced with our siteYour questions have been deemed by the Experts on our site as homework questions even though they have been posted in another categoryThe subscription does not cover the homework categories which is why your questions have been lockedHere is a link to our FAQ which lists the categories that are included under the subscription: http://ww2.justanswer.com/help/can-i-ask-question-any-category-using-my-subscrip...⇄ Also, please review the Restricted activities section of our terms of service here: http://ww2.justanswer.com/terms-service-0#useraccounts Please let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This information should be given prior to obtaining a subscriptionI was offered a subscription after posting my first question, which was the same nature as the next questionsThis question type is not listed in any restricted activitiesThe company cancelled my subscription with the answers already locked in, so the experts had already done the work; I just couldn't get the answersThe cancellation occurred at night, but I was unable to speak with anyone about my problem until the following dayThey do not follow their contract agreement plain and simple Final Business Response / [redacted] (4000, 9, 2014/06/19) */ Hello, Thanks for your reply When accepting the subscription offer the customer also acknowledges that they have read and agree to our terms of serviceWe do not offer subscriptions to customers asking homework questions, however, your initial homework question was posted under an incorrect category which is why you received the offer Should you need help from a tutor, you may continue to use our site on a pay-per-question basis Please let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteI was able to locate your account and see that you posted one question under our Dog Veterinarian category on 3/19/and that an Expert replied to your question about one minute after you posted itAlso, I see that you were able to view the Expert's response but I do not see on the question page that a you posted a response to the Expert after thatI'm unsure if there was a bug in our system that caused your reply to not post to the pageI apologize if this was the case For your information, this is the message sent to you by the Expert: Doctor [redacted] : Hi, this is Doctor [redacted] and I'd be happy to assist youI'm sorry your dog has lymphoma - that has to be one of the hardest parts of my job Doctor [redacted] : Has your vet talked to you about instituting prednisone as chemotherapy to give her more time? It is a cheap medication and can actually replace the use of her rimadyl (it's never recommended to give rimadyl and prednisone together) Doctor [redacted] : As for the aspirin - I would hold off until you've discussed possible prednisone with your vet - it's an okay pain medication but lasts in the blood for two weeks, meaning that no other steroids or non-steroidals can be given at that time Also, in reviewing our email records, I see that we received two emails from you and replied to bothI apologize if you did not receive our responses Your question has been closed and I have processed a refund of your $paymentThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policyI have also deleted your payment information and closed your account I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your assistance.The above response was not posted to me until nowI do accept this resolution to my complaintThe Revdex.com helped by addressing this issue
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our site Regarding our membership plan, it's completely opt in and we cannot sign customers up for this featureTo opt in and/or out off the membership feature, just log into your account and you can toggle the membership on or off under your account settings After checking your account, it looks like you accepted a free trial offer to try our membership programAt the end of the trial, the membership bills automatically to avoid disruptions in serviceIt is evident that you did not intend to continue with the membership after the trial ended, so as a courtesy, I have opted you out of the membership and issued a refund of the chargesThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems or confusion you have experienced with our site When asking a question on JustAnswer, a customer chooses the price they are willing to pay for an answerOnce they choose the price and post their question, an initial $deposit is made and when an Expert responds, the balance of the deposit is madeIf you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund per our 100% customer satisfaction guarantee Regarding our membership program, it is now and has always been an oprogramWe do not require customers to join the membership, it's completely their choiceIf you do not want to oto the membership, you can 'X' out of the offer, or simply ignore itOnly if you click to accept, will you be entered into the free trialYou have the option to opt-out before the end of the trial if you decide not to continue with a full membership After checking your account, I can see that you were not entered into our membership plan even though your question was posted and your deposit was madeAdditionally, I can see that per your request, your question was closed and your deposits were refunded on 7/8/ I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our customer care team and for any misinformation you may have receivedI see that we processed a refund of one membership payment of $on 3/30/A refund form is required for refund requests outside of our 30-day policy and though the form was not completed, to resolve this concern we processed three additional refunds of membership payments as well as the original question deposit on 4/27/The total amount refunded is $Your account has been closed and your credit card has been deletedMoving forward, you will not receive any charges from JustAnswer I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteI assure you we are not a fraudulent company nor do we charge customers without their approval Please let me explain how our payment system worksWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionBefore your question was posted, you were required to make a good faith deposit of $with the remainder of the question price due once an Expert respondsCustomers must acknowledge and approve the payment terms before their question can be postedThe charge that was made to your account was for the good faith deposit which is fully refundable if the customer is not satisfied with any of the answers that they receive to their question I was able to locate your account and see that an Expert responded to your question about seven minutes after it was posted which is why the balance of the question deposit was charged As requested, I have processed a refund of your $depositThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policyBecause JustAnswer is committed to customer satisfaction, we offer our customers a self-service refund toolIf you should require a refund in the future, you can process it up to days after your payment was made by following this link: http://www.justanswer.com/refund/refund.aspx I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Wonderful serviceAAA+++ all the wayGreat, fast answerI couldn't be more satisfied!
Initial Business Response / [redacted] (1000, 5, 2014/06/24) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our sitePlease let me explain how our payment system worksWhen asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their questionEither before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their questionThe deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their questionThe charge that was made to your account was for the good faith depositThe deposit is distributed to the Expert only after the customer gives their answer a positive ratingA summary of this process can be found on our site here: http://ww2.justanswer.com/how-justanswer-works I have also included a screenshot of the payment page which shows the $deposit required at the time of the post and that the remaining balance is due when an Expert respondsAn Expert responded to you about mins after you posted which is why we attempted to charge the remaining balance [redacted] If you'd like to continue with the Expert, please return to your question page on our siteYou will be prompted to pay the remaining balance of $You can rate the Expert's answer and submit your payment to them once you've received the help you need I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our site After reviewing your account, the last locked question on your account was in July 2015, I don't see anything more recent that's been locked? The way the site works is that when a customer asks a question, they can expect to receive the answer to their question and even answers in the same vein, within reasonIf the questions start to go outside of the scope of the initial question, some Experts will ask that you open a new question thread to continueDuplicates are usually reported by other Experts, however (as you have already done on one of your questions) you can say in the first sentence, 'this is not a duplicate' if it's a continuation of another question Of course if you have any problems or want a question re-opened, you can always reach us at X-XXX-XXX-XXXX or [redacted] @justanswer.com and we will assist with whatever you need I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist
Initial Business Response / [redacted] (1000, 5, 2015/01/26) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive a response within your expected time frameWhile JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely mannerResponse time is affected by the number of Experts online, question volume, and the difficulty of individual questions With regard to your experience with our payment system, if you were prompted to pay for your question it was because the question was posted before enrollment into the subscription program (which comes with a free 7-day trial) or because you were not logged into your membership account before the question was posted Also, you mentioned that you thought you were talking with an Expert but that you only heard a recorded message when you calledMost interaction with Experts is done via our webiste and not by phoneIt sounds like you may have called our customer support phone lineThis call center is available to assist with customer service-related inquiries only and Experts cannot be reached there As requested, the account that is associated with your @hotmail address has been removed from our email list and I have unsubscribed you from our monthly membership plan Finally, in reviewing your account, I see one charge of $which was voided on 1/20/If you received an additional charge of $it could mean that you have another accountPlease let me know if you've registered another email address on our siteIf not, I can locate your deposit using the first six and last four digits of the card that was providedI assure you that I will only use this information to locate your account and further assist I look forward to your reply Best regards, [redacted] Customer Care Manager
Great and speedy serviceWas amazed out how quickly and how informative the answer was
Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteOn some occasions, different Experts will review one question to determine whether they are able to answer it satisfactorilyIf they are not able to answer it, to ensure that our customers receive the help they need, the question is exposed to other Experts who may be a better fit to answer Upon reviewing your question page, it appears that an Expert provided you with some helpful information and that they were waiting to hear back from you to continue As requested, I have closed your account and processed a refund of your chargeThe funds are made available to your PayPal the next business day, however, they may take 3-business days to release the funds back to your account depending on their policy I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
I had a potential emergency because I gave my dog an ibuprofen for swelling in her leg She became lethargic and sickly in the evening Since it was the evening, my vet was not open So I asked the question on how to handle the situation and the vet answered me within minutes answering my question Based on her answer, I followed up with another question and again she answered it within minutes It ended up costing me only $for expert advise Based on the correctness of her answers everything turned out fine I would recommend this site to anyone needing immediate help for their animal
Prompt service professionally delivered
My puppy ate a lasix tablet [redacted] was quick with his response and assured me that she would be fine as long as she drank plenty of waterShe's back to her spunky little self and I couldn't be more pleased
Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our siteTo log in, we ask for the email address (or username) that you have registered with our site and the password that you have selected for your JustAnswer account, not the password associated with your email accountJustAnswer never asks customers for this informationThis is the log in screen for your convenience: http://screencast.com/t/ [redacted] I see that on 11/21/we processed a refund of your $depositYou should have received the refund but please let me know if you have not I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Excellent service when I needed helpIt saved me a lot of time in doing research, and the service was very prompt and courteous My lawyer, [redacted] , was great
Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for any inconvenience you've experienced with our siteYour questions have been deemed by the Experts on our site as homework questions even though they have been posted in another categoryThe subscription does not cover the homework categories which is why your questions have been lockedHere is a link to our FAQ which lists the categories that are included under the subscription: http://ww2.justanswer.com/help/can-i-ask-question-any-category-using-my-subscrip...⇄ Also, please review the Restricted activities section of our terms of service here: http://ww2.justanswer.com/terms-service-0#useraccounts Please let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This information should be given prior to obtaining a subscriptionI was offered a subscription after posting my first question, which was the same nature as the next questionsThis question type is not listed in any restricted activitiesThe company cancelled my subscription with the answers already locked in, so the experts had already done the work; I just couldn't get the answersThe cancellation occurred at night, but I was unable to speak with anyone about my problem until the following dayThey do not follow their contract agreement plain and simple Final Business Response / [redacted] (4000, 9, 2014/06/19) */ Hello, Thanks for your reply When accepting the subscription offer the customer also acknowledges that they have read and agree to our terms of serviceWe do not offer subscriptions to customers asking homework questions, however, your initial homework question was posted under an incorrect category which is why you received the offer Should you need help from a tutor, you may continue to use our site on a pay-per-question basis Please let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Total scamThis website has been trying to hit my credit card everyday of this weekThere are no $answersStay away, stay far away from this company!
My experience with [redacted] at JustAnswer was very positiveI was able to resolve my problem in under an hour
Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteI was able to locate your account and see that you posted one question under our Dog Veterinarian category on 3/19/and that an Expert replied to your question about one minute after you posted itAlso, I see that you were able to view the Expert's response but I do not see on the question page that a you posted a response to the Expert after thatI'm unsure if there was a bug in our system that caused your reply to not post to the pageI apologize if this was the case For your information, this is the message sent to you by the Expert: Doctor [redacted] : Hi, this is Doctor [redacted] and I'd be happy to assist youI'm sorry your dog has lymphoma - that has to be one of the hardest parts of my job Doctor [redacted] : Has your vet talked to you about instituting prednisone as chemotherapy to give her more time? It is a cheap medication and can actually replace the use of her rimadyl (it's never recommended to give rimadyl and prednisone together) Doctor [redacted] : As for the aspirin - I would hold off until you've discussed possible prednisone with your vet - it's an okay pain medication but lasts in the blood for two weeks, meaning that no other steroids or non-steroidals can be given at that time Also, in reviewing our email records, I see that we received two emails from you and replied to bothI apologize if you did not receive our responses Your question has been closed and I have processed a refund of your $paymentThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policyI have also deleted your payment information and closed your account I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your assistance.The above response was not posted to me until nowI do accept this resolution to my complaintThe Revdex.com helped by addressing this issue
Excellent help on line to my question
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our site Regarding our membership plan, it's completely opt in and we cannot sign customers up for this featureTo opt in and/or out off the membership feature, just log into your account and you can toggle the membership on or off under your account settings After checking your account, it looks like you accepted a free trial offer to try our membership programAt the end of the trial, the membership bills automatically to avoid disruptions in serviceIt is evident that you did not intend to continue with the membership after the trial ended, so as a courtesy, I have opted you out of the membership and issued a refund of the chargesThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems or confusion you have experienced with our site When asking a question on JustAnswer, a customer chooses the price they are willing to pay for an answerOnce they choose the price and post their question, an initial $deposit is made and when an Expert responds, the balance of the deposit is madeIf you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund per our 100% customer satisfaction guarantee Regarding our membership program, it is now and has always been an oprogramWe do not require customers to join the membership, it's completely their choiceIf you do not want to oto the membership, you can 'X' out of the offer, or simply ignore itOnly if you click to accept, will you be entered into the free trialYou have the option to opt-out before the end of the trial if you decide not to continue with a full membership After checking your account, I can see that you were not entered into our membership plan even though your question was posted and your deposit was madeAdditionally, I can see that per your request, your question was closed and your deposits were refunded on 7/8/ I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist