The vet responded promptly and was very knowledgeable about my dog's conditionShe helped me care for my dog during the weekend, until I could take him in to the veterinary office on Monday
Initial Business Response /* (1000, 5, 2014/02/27) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the confusion you've
experienced with our siteOur How it works page explains that a deposit is required to post a questionI've included the link for your reference: http://ww2.justanswer.com/how-justanswer-works
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Warm regards,
***
Customer Support Supervisor
I was googling around for some medical help for my cat, when I stumbled across this siteI read the post that I had initially followed the link for, and was about to move on when a chatbox popped up in the bottom rightA so called "veterinarian's assistant" asked me what was going on, so I said "I've learned to be wary of popups on site I don't knowAm I speaking to a real human being right now?" Throughout the rest of the chat, what I am now sure was a bot would ask me things like "What is wrong with the human be?" When I expressed my disbelief that I was speaking to a real person, a clearly pretyped paragraph came up about a second later, far faster than could have been typedEventually I said "screw it, can't hurt to actually say what the problem is" and stated the issues my cat was havingThe bot proceeded to ask more questions about my "human be", before I was redirected to a page where I could continue to chat with my expert, for a small fee! Needless to say, I got the hell out of thereCan you say scam?
As of now I'm just reporting an experienceI paid the initial fee of $for justanser*** to give me an answer to a mechanical questionMy credit card would not let them charge me without an additional okI ok'd the chargeWhen justanswer*** sent me an email with the response I could not open it because they said my credit card information was incompleteWell, it was complete enough to charge me $So I lost $and received no answerStill trying to get my $back but they say it's my credit card's fault
Actually, I'd like to know how you would accredit this business myselfI actually tried as wellAnd nowhere did it say I had to sign up for a subscriptionAnd when I tried to ask for an attorney, I did it all ways, high access, medium access and low access, to see how quickly each would respond, and all three responded the same amount of time (I guess no one is busy today!) And it specifically said, that all you need to do to hold an appointment, is make a deposit in good faith of $and then After you get the answer you make the balance of the amount after you have had a chance to review the answerHowever, when I clicked on deposit in good faith for $5, it would only accept full paymentBut if you didn't catch that right away, you would have paid in full without realizing itBut I kept clicking back to try to make the $in good faith payment until someone came on and said you can get credited backWhich is telling me, you are going to put in for a refund laterSo they are not giving you all the details upfrontAnd when I'm looking at your statistics, I'm looking at a pretty large number in complaints and settlementsGranted they are settling because they still want to be *** ***But I wouldn't use them after looking at thatI'm starting to question a lot of businesses rated with the *** to be honest with youI look at number of complaints vssettlements and how they get settledSome of these businesses shouldn't even be in businessJust sharing my opinion
June 26, 1960, my husband and I were married and my parents gave us a *** washer and dryer for a wedding present
I was in *** the other day and was telling a worker there that I still use daily this *** dryer and I've probably had three washers in this time periodHe said that he thought that this was the longest that he had ever heard and that I should report this
So, I just finished drying four loads of clothing in this dryer today & it's still working fine
*** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 5, 2015/09/13) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our sitePlease let me explain how our deposit system works
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answerOnce the question is posted, an initial $deposit is made and when an Expert responds, the balance of the deposit is madeThe funds remain in your JustAnswer account until you are satisfied with your Expert's answer/s and you rate themAt that point the funds are transferred to the Expert
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund
I checked for an account using the email address you provided above, however, the account associated with that email address hasn't had any questions or deposits on it since Please reach out to me at ***@justanswer.com and provide me with another email address you might have used? If you didn't use another email address, send me the first six (6) and last four (4) of the card that was charged (not the whole card number) and I can have our billing department look it up
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to helpI look forward to hearing back from you
Best regards,
***
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Emailed account to look under - awaiting refunds
See account ***@hotamil.com
So, according to your response - I did not accept a response NOR rated that response - yet you haven't refunded the money
Also, now that I know you charge up front - I will NOT use your services againYou did not do that on my previous time using your service
Final Business Response /* (4000, 9, 2015/09/30) */
Hello,
Thank you for your response and I apologize for any confusion
When you asked your question, you chose $as the price you were willing to pay for a helpful answerWhen you post the question, an initial $(of the $24) is made, this was at 8/25/12:27:AMWhen an Expert responds, the balance (in your case the balance of the deposit was $19) is made into your JustAnswer account
The funds are not transferred to the Expert until you are satisfied with your answer and rate them
The additional deposit was made after you posted a second duplicate question and another Expert answeredThat question was closed and your $deposit was refunded on 9/If you are not seeing the refund in your account, please email me directly at ***@justanswer.com and I will email you back with an authorization number for your bank
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Final Consumer Response /* (2000, 11, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my refund - but the statements made by Just Answer are wrongI didn't post a second question - I got a 2nd off for an answerWhat if I got proposed answers - would I have been charged $200? The business idea is good - I have used the service twice for car questions and got good responses both times, but the financial end is a bunch of brainless manager-types who just want the cash - and do shady practices to try to get more of your cash
I will probably use the service again - cause I do get answers - but I will monitor every transaction and more than likely be posting again on the Revdex.com website
Initial Business Response /* (1000, 5, 2014/11/07) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the trouble you've
experienced with our siteIt sounds like you may have tried to post your response to the expert as a new question on our site instead of adding it to your existing page as we don't charge an additional fee for follow-ups
I see that we processed a refund of your $charge on 10/30/and you should already have the funds back in your account
If you still need help with your question I'd like to connect you with an expert so that you can get the help you need - free of chargeJust reply back to this email and I can get a new question started for you
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (2000, 7, 2014/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had been attempting to a service issue resolved on Ariens Snow throwerAfter submitting my request and providing the appropriate model I received a response pertaining to a different model and hence the wrong location of the area of my concern was displayedIf the technician did not have the appropriate manual or daigrams available he should have said so rather than me wasting my money
Initial Business Response /* (1000, 6, 2014/04/29) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteI wasn't able to locate an account under your gmail addressUnless you registered another email address with us, then it appears that your question was not successfully postedDo you recall entering your payment information and receiving a charge? If you registered a different email address, please let me know so that I may close your account
Also, may I ask what email address you tried sending an email to so that I may further investigate why you received this "smtp.secureserver.net" message?
Finally, can you more details about the dishonest claims you're referring to so I can understand why you felt you couldn't trust our site?
I look forward to your reply
Warm regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (2000, 8, 2014/05/05) */
, Our claim is settled to our satisfaction but I will be alarmed if you continue to rate this site as approved by Revdex.comIf you received the copies that I mailed you will see that they do all kinds of manipulation on the emailThey claim to have millions of satisfied customers, a claim which I seriously doubtThey also answer questions for professions that could very well constitute illegal practice of law or some other professionThank you for listening
Initial Business Response /* (1000, 5, 2015/09/21) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our site
After checking your question page, I see that your Expert was waiting for pictures from youHowever, we have not received any pictures or other emails from youI was also unable to find the phone offer that you say the Expert made to you, if possible, can you forward me the email you received from the Expert to ***@justanswer.com
Meanwhile, I've gone ahead and processed a refund of your depositsYou should see the funds back in your account within 3-days, maybe sooner, depending on your bankI'm sorry our service did not work out for youRemember, we have a 100% customer satisfaction policy, if you do not get an answer or if you do not get a satisfactory answer, you are entitled to a full refund
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just Answer got me to someone who knew exactly what I was asking about my Mazda It took less than a day (overnight)There were followup questions that were answered accurately and promptlyI am used to finding out what I want to know basically free on the web, but that can take time and be frustratingGetting right to the nitty gritty promptly has value, ans is worth a few bucks, esp'y if your car is broke and you are in a hurry
My expierence with these people was very good, the tech was polite and helpful, he couldnt solve my problem, but it wasnt his fault, it is microsofts window that is the issue, it was rushed to market and doesnt work well
What a fantastic experience *** was kind and caring and answered every single one of my questions with patience I was desperate and the response was super quick I will most definitely use him and if needed all other services offered Thank you A speedy answer can be a life-saver for most people
great service and reasonable price
Very happy with the responses received to my multiple real estate law questions
The vet responded promptly and was very knowledgeable about my dog's conditionShe helped me care for my dog during the weekend, until I could take him in to the veterinary office on Monday
Initial Business Response /* (1000, 5, 2014/02/27) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the confusion you've
experienced with our siteOur How it works page explains that a deposit is required to post a questionI've included the link for your reference: http://ww2.justanswer.com/how-justanswer-works
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Warm regards,
***
Customer Support Supervisor
I was googling around for some medical help for my cat, when I stumbled across this siteI read the post that I had initially followed the link for, and was about to move on when a chatbox popped up in the bottom rightA so called "veterinarian's assistant" asked me what was going on, so I said "I've learned to be wary of popups on site I don't knowAm I speaking to a real human being right now?" Throughout the rest of the chat, what I am now sure was a bot would ask me things like "What is wrong with the human be?" When I expressed my disbelief that I was speaking to a real person, a clearly pretyped paragraph came up about a second later, far faster than could have been typedEventually I said "screw it, can't hurt to actually say what the problem is" and stated the issues my cat was havingThe bot proceeded to ask more questions about my "human be", before I was redirected to a page where I could continue to chat with my expert, for a small fee! Needless to say, I got the hell out of thereCan you say scam?
As of now I'm just reporting an experienceI paid the initial fee of $for justanser*** to give me an answer to a mechanical questionMy credit card would not let them charge me without an additional okI ok'd the chargeWhen justanswer*** sent me an email with the response I could not open it because they said my credit card information was incompleteWell, it was complete enough to charge me $So I lost $and received no answerStill trying to get my $back but they say it's my credit card's fault
Great serviceHelped us stabalize iur Puggle's blood sugarHighly recommend
Actually, I'd like to know how you would accredit this business myselfI actually tried as wellAnd nowhere did it say I had to sign up for a subscriptionAnd when I tried to ask for an attorney, I did it all ways, high access, medium access and low access, to see how quickly each would respond, and all three responded the same amount of time (I guess no one is busy today!) And it specifically said, that all you need to do to hold an appointment, is make a deposit in good faith of $and then After you get the answer you make the balance of the amount after you have had a chance to review the answerHowever, when I clicked on deposit in good faith for $5, it would only accept full paymentBut if you didn't catch that right away, you would have paid in full without realizing itBut I kept clicking back to try to make the $in good faith payment until someone came on and said you can get credited backWhich is telling me, you are going to put in for a refund laterSo they are not giving you all the details upfrontAnd when I'm looking at your statistics, I'm looking at a pretty large number in complaints and settlementsGranted they are settling because they still want to be *** ***But I wouldn't use them after looking at thatI'm starting to question a lot of businesses rated with the *** to be honest with youI look at number of complaints vssettlements and how they get settledSome of these businesses shouldn't even be in businessJust sharing my opinion
June 26, 1960, my husband and I were married and my parents gave us a *** washer and dryer for a wedding present
I was in *** the other day and was telling a worker there that I still use daily this *** dryer and I've probably had three washers in this time periodHe said that he thought that this was the longest that he had ever heard and that I should report this
So, I just finished drying four loads of clothing in this dryer today & it's still working fine
*** *** *** *** *** *** ** *** *** ***
If you need an expert to help you through something, Just Answer has the expertise that leads you to the solution you're looking for
Initial Business Response /* (1000, 5, 2015/09/13) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our sitePlease let me explain how our deposit system works
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answerOnce the question is posted, an initial $deposit is made and when an Expert responds, the balance of the deposit is madeThe funds remain in your JustAnswer account until you are satisfied with your Expert's answer/s and you rate themAt that point the funds are transferred to the Expert
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund
I checked for an account using the email address you provided above, however, the account associated with that email address hasn't had any questions or deposits on it since Please reach out to me at ***@justanswer.com and provide me with another email address you might have used? If you didn't use another email address, send me the first six (6) and last four (4) of the card that was charged (not the whole card number) and I can have our billing department look it up
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to helpI look forward to hearing back from you
Best regards,
***
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Emailed account to look under - awaiting refunds
See account ***@hotamil.com
So, according to your response - I did not accept a response NOR rated that response - yet you haven't refunded the money
Also, now that I know you charge up front - I will NOT use your services againYou did not do that on my previous time using your service
Final Business Response /* (4000, 9, 2015/09/30) */
Hello,
Thank you for your response and I apologize for any confusion
When you asked your question, you chose $as the price you were willing to pay for a helpful answerWhen you post the question, an initial $(of the $24) is made, this was at 8/25/12:27:AMWhen an Expert responds, the balance (in your case the balance of the deposit was $19) is made into your JustAnswer account
The funds are not transferred to the Expert until you are satisfied with your answer and rate them
The additional deposit was made after you posted a second duplicate question and another Expert answeredThat question was closed and your $deposit was refunded on 9/If you are not seeing the refund in your account, please email me directly at ***@justanswer.com and I will email you back with an authorization number for your bank
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Final Consumer Response /* (2000, 11, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my refund - but the statements made by Just Answer are wrongI didn't post a second question - I got a 2nd off for an answerWhat if I got proposed answers - would I have been charged $200? The business idea is good - I have used the service twice for car questions and got good responses both times, but the financial end is a bunch of brainless manager-types who just want the cash - and do shady practices to try to get more of your cash
I will probably use the service again - cause I do get answers - but I will monitor every transaction and more than likely be posting again on the Revdex.com website
Initial Business Response /* (1000, 5, 2014/11/07) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the trouble you've
experienced with our siteIt sounds like you may have tried to post your response to the expert as a new question on our site instead of adding it to your existing page as we don't charge an additional fee for follow-ups
I see that we processed a refund of your $charge on 10/30/and you should already have the funds back in your account
If you still need help with your question I'd like to connect you with an expert so that you can get the help you need - free of chargeJust reply back to this email and I can get a new question started for you
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (2000, 7, 2014/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had been attempting to a service issue resolved on Ariens Snow throwerAfter submitting my request and providing the appropriate model I received a response pertaining to a different model and hence the wrong location of the area of my concern was displayedIf the technician did not have the appropriate manual or daigrams available he should have said so rather than me wasting my money
Initial Business Response /* (1000, 6, 2014/04/29) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteI wasn't able to locate an account under your gmail addressUnless you registered another email address with us, then it appears that your question was not successfully postedDo you recall entering your payment information and receiving a charge? If you registered a different email address, please let me know so that I may close your account
Also, may I ask what email address you tried sending an email to so that I may further investigate why you received this "smtp.secureserver.net" message?
Finally, can you more details about the dishonest claims you're referring to so I can understand why you felt you couldn't trust our site?
I look forward to your reply
Warm regards,
***
Customer Support Supervisor
Initial Consumer Rebuttal /* (2000, 8, 2014/05/05) */
, Our claim is settled to our satisfaction but I will be alarmed if you continue to rate this site as approved by Revdex.comIf you received the copies that I mailed you will see that they do all kinds of manipulation on the emailThey claim to have millions of satisfied customers, a claim which I seriously doubtThey also answer questions for professions that could very well constitute illegal practice of law or some other professionThank you for listening
Initial Business Response /* (1000, 5, 2015/09/21) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our site
After checking your question page, I see that your Expert was waiting for pictures from youHowever, we have not received any pictures or other emails from youI was also unable to find the phone offer that you say the Expert made to you, if possible, can you forward me the email you received from the Expert to ***@justanswer.com
Meanwhile, I've gone ahead and processed a refund of your depositsYou should see the funds back in your account within 3-days, maybe sooner, depending on your bankI'm sorry our service did not work out for youRemember, we have a 100% customer satisfaction policy, if you do not get an answer or if you do not get a satisfactory answer, you are entitled to a full refund
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just Answer got me to someone who knew exactly what I was asking about my Mazda It took less than a day (overnight)There were followup questions that were answered accurately and promptlyI am used to finding out what I want to know basically free on the web, but that can take time and be frustratingGetting right to the nitty gritty promptly has value, ans is worth a few bucks, esp'y if your car is broke and you are in a hurry
My expierence with these people was very good, the tech was polite and helpful, he couldnt solve my problem, but it wasnt his fault, it is microsofts window that is the issue, it was rushed to market and doesnt work well
Prompt service and knowledgeable expert
I felt more confident after receiving an answer about my problemI am grateful
What a fantastic experience *** was kind and caring and answered every single one of my questions with patience I was desperate and the response was super quick I will most definitely use him and if needed all other services offered Thank you A speedy answer can be a life-saver for most people