Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the RevDex.com and I'd like to help with your concerns. I'm sorry for the confusion you've... experienced with our site. There are several issues here and I will address them all. Firstly, when a customer resets their password [redacted] send an email notification to the email address associated with the account. Sometimes the emails go into the SPAM folder. Were you able to check your SPAM folder to see if they landed there? Also, since you were not logged into your account when you attempted to post your questions, the site did not recognize you as a member which is why a deposit was required. I reviewed the conversation you had with the customer care agent who cancelled your subscription. The agent informed you that you could use the subscription until February 12th and we sent an email to you on January 29th, 2015 that includes this subscription end date, as well. Please note that our customer care team is available 24/7 to answer any customer care questions at [redacted] @justanswer.com or via phone at (XXX) XXX-XXXX. Posting customer support questions to the site is not an effective way of getting help and cause confusion since the questions posted there are intended for Experts only. Your question was reported as being customer support-related which is why it was blocked and not because we're unwilling to share details about your subscription end-date. Furthermore, you mentioned that you are not satisfied with the services you've received from us so far and I can understand the dissatisfaction due to the log in trouble and subscription confusion you've experienced. However, upon reviewing your account I see that you were satisfied with all of the answers you received to the three questions you posted and you rated the answers as satisfactory. In the interest of maintaining goodwill I have processed three refunds of subscription payments for the months that you did not use the benefits. The total refund is $54. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Finally, as requested, I have closed your account. I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help. Best regards, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is sad that I had to make a BBB complaint to resolve this issue. I hope that by my accepting this settlement it does not make others feel that I am at all satisfied with this company. However, I am just tired of the whole thing and I am glad that the BBB was able to not only help me cancel this account but also got me a partial refund of my monies. Thank-you BBB for your prompt responses and help in this matter.
I needed to determine how to obtain an appraisal for china dinnerware for insurance purposes. The interaction was simple and effective. The answers were to the point and prompt. The expert, ***, was thorough and knowledgeable.
Initial Business Response / [redacted] (1000, 5, 2014/11/24) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the experience you had on our siteI've reported the Expert for their behavior as they should not have continued to engage with you after it was clear that you did not want their help Also, the email notifications you received were not sent by the ExpertJustAnswer sends email notifications to customers when an Expert responds to their questionI assure you that I've turned off the email notifications for this question You mention that you got kicked off of the siteCan you tell me more about what happened? Did you receive an error message? We do not ever prevent customers from using the site, nor do we terminate sessions based on rating or activity on the site, so I wonder if there was a site-wide issue that happened to occur when you were on In reviewing your account, I see that on 11/20/we processed a $refund of your subscription payment to your PayPal account and we have processed a refund of the other charges you've disputed through PayPal of $and $You should receive the funds in your PayPal account within 3-business days but it usually takes less time than that In the interest of maintaining goodwill, I have added a credit to your account of $to use toward a future question on our site within the next daysSince this credit is promotional it is not refundable but I hope you give us another try Please let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ Hello, My name is Leila with the customer support team at JustAnswer. I received a copy of your complaint filed through the RevDex.com and I'd like to help with your concerns. Firstly, I'm sorry that you didn't receive... an answer to your question. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions. Upon reviewing your account, I see that the only charge made was $5 for the initial deposit at the time you posted your question. The remaining balance of the question cost is only charged once you receive a response from an Expert. If you've received additional charges please let me know the date and amount of the charge and I will further investigate. The $5 deposit was refunded to you on 10/3/2014 and can take 3-5 business days for the funds to be returned to your account depending on your card issuer's policy. Also, the subscription offer, which comes with a 7-day free trial, was presented to you after you posted your initial question and it is not retroactive which means that it cannot be applied toward the question posted before the offer was accepted. Our records indicate that you did not accept the subscription offer. In the interest of maintaining goodwill, I have added a $20 credit to your account that you may use toward posting a question on our site within 30 days. Since this credit is promotional it is not refundable but we hope you give us another try. Lastly, out customer support phone number is 888.862.9212 and can be found on our Help page here: http://ww2.justanswer.com/help I hope that we have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help. Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I have been very concerned about canine parvo issues and the vet allayed my fears and brought clarity and peace of mind to the situation! My own vet just confused me more and made me feel as if I should be wearing a decontamination suit!
Initial Business Response /* (1000, 5, 2015/05/04) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our siteUpon reviewing your account I see that an Expert responded to your question about minutes after you posted it but it appears that you did not go back to your question page to view the answerIf you remained on our website after you posted your question, you should have seen an on-screen notification of the responseWe sent an email notification to you, as well
I see that the $payment has been refundedIn the interest of maintaining goodwill, I have added a credit of $to your account that you may use to ask another question on the siteSince this is a promotional credit, it is not refundable but I hope you give us another try
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Care Manager
Initial Business Response /* (1000, 5, 2015/06/22) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our siteThe $charge was for the question that you postedThe free trial that you accepted was for a yearly membership and at the end of the trial the membership automatically processed the billing to avoid disruption in service
Additionally, I checked your account and can confirm that the charge was refunded and the membership has been turned offMoving forward you will not see any recurring charges
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/29) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our site
Regarding our membership plan, it is not a mandatory plan, it's completely optionalCustomers have the choice to join the membership plan or continue on a question by question basisAfter checking your account, I can see that you are not currently enrolled in any membership plan and you can ignore any offers for the membership moving forward
I checked your question page and I can see that you are currently working with an ExpertThey are currently waiting for you to respond, so they can continue to help resolve your issue
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Business Response /* (1000, 5, 2014/02/06) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns
Firstly, I’m sorry that you didn't
receive the help you needed with your legal questionUpon reviewing your account I see that we processed refunds of three deposits on 2/3/2014; one for $and two of $The funds were made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy
For future reference, you may request a refund or send your complaints to our customer support team at ***@justanswer.com or by phone at (XXX) XXX-XXXXYou may also process a refund here: http://www.justanswer.com/refund/refund.aspx
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Warm regards,
***
Customer Support Supervisor
I've used justanswer several times and received quick responses with helpful information that answered my questionsWith the help of their experts I have been able to repair several appliances myself and saved a considerable amount of money and time
Initial Business Response /* (1000, 5, 2014/09/17) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteI was able to locate an account under your Hotmail address but it has no questions or activityIt sounds like you may have established another account with usIs there another email address that you've registered on the site? If not, please provide me with the first and last digits of the card that was charged or your Paypal email address if you paid via PayPal so that I can locate the questionI can assure you that I will only use this information to locate your account and further assist you
I look forward to your reply
Best regards,
***
Customer Support Supervisor
Initial Business Response /* (1000, 5, 2014/12/03) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
I'm sorry for the problems you've
experienced with our siteThere are several issues here and I will address them all
Firstly, enrollment into our membership is completely customer initiatedJustAnswer never enrolls a customer unless they accept the offerThe offer you accepted was for a membership which comes with a free 7-day trialThis is explained on the membership offer and in our terms of serviceAlso, I've reviewed the cancellation instructions that we have available on our site and they are currentPlease feel free to let me know what part of the instructions did not work for you and I will further investigate
Also, JustAnswer does not offer free answers, nor do we advertise thisWe are a paid question and answer site as described during the question posting process and on our How it works page here: http://ww2.justanswer.com/how-justanswer-works
I'm sorry that you had a difficult time reaching our customer support teamOur Contact Us page here gives customers the option to email, chat and call our help centerThe option to call is available and we provide the number to our help center after you've selected the topic of your inquirySee screenshots here: http://screencast.com/t/*** and http://screencast.com/t/***
I reviewed your email history with our customer support team and see that we received an email from you on December 1st and that we responded to you minutes later confirming that we've cancelled your subscription and we also explained how our site and payment system works
I see that we received two payments from you of $and $and that both were refunded on December 1stWe also closed your account that same day
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Excellent source of information! My dog ate a poison plantI called an emergency vet and they told me to call poison controlpoison control wanted $I turned to JustAnswer and was given an answer to my question and charged lessThe dog didnt display any symptoms and I just needed to know what to give her, if anything and what to watch for
JustAnswer is a scam Experts work hard to answer questions and are frivolously not paid Customers are given refunds for answers that they didn't want to hear, even when they are the correct answers Almost incredibly, experts will receive an e-mail saying that customer X was delighted with the answer, only to discover that payment for customer X inexplicably disappeared from their earnings page There is no phone to talk to "expert support," only the owner's personal cell phone that is (quite obviously) ignored, though a huge call center in the Philippines is there to seize money from consumers STAY AWAY FROM JUSTANSWER THEY ARE BAD, BAD PEOPLE
Initial Business Response /* (1000, 6, 2016/01/24) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our siteAs I explained in my previous email, we do not choose the question price, nor can we change the price once it has been setI can't say for sure what happened here, but I have refunded the additional charge per your request as you already know
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Business Response /* (1000, 5, 2014/06/02) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the confusion you've
experienced with our subscription programA customer is only enrolled into our subscription if they accept the offerThe offer that you signed up for was a recurring monthly subscription that comes with a free 7-day trialHere is a screenshot of the type of offer we provide: ***
As a courtesy, I have processed a refund of your subscription payment from 4/6/The funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Warm regards,
***
Customer Support Supervisor
I was happy with the answer I got, it just not the answer that I had hoped for
Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the RevDex.com and I'd like to help with your concerns. I'm sorry for the confusion you've... experienced with our site. There are several issues here and I will address them all. Firstly, when a customer resets their password [redacted] send an email notification to the email address associated with the account. Sometimes the emails go into the SPAM folder. Were you able to check your SPAM folder to see if they landed there? Also, since you were not logged into your account when you attempted to post your questions, the site did not recognize you as a member which is why a deposit was required. I reviewed the conversation you had with the customer care agent who cancelled your subscription. The agent informed you that you could use the subscription until February 12th and we sent an email to you on January 29th, 2015 that includes this subscription end date, as well. Please note that our customer care team is available 24/7 to answer any customer care questions at [redacted] @justanswer.com or via phone at (XXX) XXX-XXXX. Posting customer support questions to the site is not an effective way of getting help and cause confusion since the questions posted there are intended for Experts only. Your question was reported as being customer support-related which is why it was blocked and not because we're unwilling to share details about your subscription end-date. Furthermore, you mentioned that you are not satisfied with the services you've received from us so far and I can understand the dissatisfaction due to the log in trouble and subscription confusion you've experienced. However, upon reviewing your account I see that you were satisfied with all of the answers you received to the three questions you posted and you rated the answers as satisfactory. In the interest of maintaining goodwill I have processed three refunds of subscription payments for the months that you did not use the benefits. The total refund is $54. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Finally, as requested, I have closed your account. I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help. Best regards, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is sad that I had to make a BBB complaint to resolve this issue. I hope that by my accepting this settlement it does not make others feel that I am at all satisfied with this company. However, I am just tired of the whole thing and I am glad that the BBB was able to not only help me cancel this account but also got me a partial refund of my monies. Thank-you BBB for your prompt responses and help in this matter.
I needed to determine how to obtain an appraisal for china dinnerware for insurance purposes. The interaction was simple and effective. The answers were to the point and prompt. The expert, ***, was thorough and knowledgeable.
Initial Business Response / [redacted] (1000, 5, 2014/11/24) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the experience you had on our siteI've reported the Expert for their behavior as they should not have continued to engage with you after it was clear that you did not want their help Also, the email notifications you received were not sent by the ExpertJustAnswer sends email notifications to customers when an Expert responds to their questionI assure you that I've turned off the email notifications for this question You mention that you got kicked off of the siteCan you tell me more about what happened? Did you receive an error message? We do not ever prevent customers from using the site, nor do we terminate sessions based on rating or activity on the site, so I wonder if there was a site-wide issue that happened to occur when you were on In reviewing your account, I see that on 11/20/we processed a $refund of your subscription payment to your PayPal account and we have processed a refund of the other charges you've disputed through PayPal of $and $You should receive the funds in your PayPal account within 3-business days but it usually takes less time than that In the interest of maintaining goodwill, I have added a credit to your account of $to use toward a future question on our site within the next daysSince this credit is promotional it is not refundable but I hope you give us another try Please let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ Hello, My name is Leila with the customer support team at JustAnswer. I received a copy of your complaint filed through the RevDex.com and I'd like to help with your concerns. Firstly, I'm sorry that you didn't receive... an answer to your question. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions. Upon reviewing your account, I see that the only charge made was $5 for the initial deposit at the time you posted your question. The remaining balance of the question cost is only charged once you receive a response from an Expert. If you've received additional charges please let me know the date and amount of the charge and I will further investigate. The $5 deposit was refunded to you on 10/3/2014 and can take 3-5 business days for the funds to be returned to your account depending on your card issuer's policy. Also, the subscription offer, which comes with a 7-day free trial, was presented to you after you posted your initial question and it is not retroactive which means that it cannot be applied toward the question posted before the offer was accepted. Our records indicate that you did not accept the subscription offer. In the interest of maintaining goodwill, I have added a $20 credit to your account that you may use toward posting a question on our site within 30 days. Since this credit is promotional it is not refundable but we hope you give us another try. Lastly, out customer support phone number is 888.862.9212 and can be found on our Help page here: http://ww2.justanswer.com/help I hope that we have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help. Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I have been very concerned about canine parvo issues and the vet allayed my fears and brought clarity and peace of mind to the situation! My own vet just confused me more and made me feel as if I should be wearing a decontamination suit!
Initial Business Response /* (1000, 5, 2015/05/04) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our siteUpon reviewing your account I see that an Expert responded to your question about minutes after you posted it but it appears that you did not go back to your question page to view the answerIf you remained on our website after you posted your question, you should have seen an on-screen notification of the responseWe sent an email notification to you, as well
I see that the $payment has been refundedIn the interest of maintaining goodwill, I have added a credit of $to your account that you may use to ask another question on the siteSince this is a promotional credit, it is not refundable but I hope you give us another try
Please let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Care Manager
Initial Business Response /* (1000, 5, 2015/06/22) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our siteThe $charge was for the question that you postedThe free trial that you accepted was for a yearly membership and at the end of the trial the membership automatically processed the billing to avoid disruption in service
Additionally, I checked your account and can confirm that the charge was refunded and the membership has been turned offMoving forward you will not see any recurring charges
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/29) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our site
Regarding our membership plan, it is not a mandatory plan, it's completely optionalCustomers have the choice to join the membership plan or continue on a question by question basisAfter checking your account, I can see that you are not currently enrolled in any membership plan and you can ignore any offers for the membership moving forward
I checked your question page and I can see that you are currently working with an ExpertThey are currently waiting for you to respond, so they can continue to help resolve your issue
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
THIS IS A BAIT & SWITCH I have forwarded a complaint to the Florida State Attorney General office DO NOT WASTE YOUR MONEY!!!!
Initial Business Response /* (1000, 5, 2014/02/06) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns
Firstly, I’m sorry that you didn't
receive the help you needed with your legal questionUpon reviewing your account I see that we processed refunds of three deposits on 2/3/2014; one for $and two of $The funds were made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy
For future reference, you may request a refund or send your complaints to our customer support team at ***@justanswer.com or by phone at (XXX) XXX-XXXXYou may also process a refund here: http://www.justanswer.com/refund/refund.aspx
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Warm regards,
***
Customer Support Supervisor
I've used justanswer several times and received quick responses with helpful information that answered my questionsWith the help of their experts I have been able to repair several appliances myself and saved a considerable amount of money and time
Initial Business Response /* (1000, 5, 2014/09/17) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the problems you've
experienced with our siteI was able to locate an account under your Hotmail address but it has no questions or activityIt sounds like you may have established another account with usIs there another email address that you've registered on the site? If not, please provide me with the first and last digits of the card that was charged or your Paypal email address if you paid via PayPal so that I can locate the questionI can assure you that I will only use this information to locate your account and further assist you
I look forward to your reply
Best regards,
***
Customer Support Supervisor
I am very pleased, I hit the wrong number!
Initial Business Response /* (1000, 5, 2014/12/03) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
I'm sorry for the problems you've
experienced with our siteThere are several issues here and I will address them all
Firstly, enrollment into our membership is completely customer initiatedJustAnswer never enrolls a customer unless they accept the offerThe offer you accepted was for a membership which comes with a free 7-day trialThis is explained on the membership offer and in our terms of serviceAlso, I've reviewed the cancellation instructions that we have available on our site and they are currentPlease feel free to let me know what part of the instructions did not work for you and I will further investigate
Also, JustAnswer does not offer free answers, nor do we advertise thisWe are a paid question and answer site as described during the question posting process and on our How it works page here: http://ww2.justanswer.com/how-justanswer-works
I'm sorry that you had a difficult time reaching our customer support teamOur Contact Us page here gives customers the option to email, chat and call our help centerThe option to call is available and we provide the number to our help center after you've selected the topic of your inquirySee screenshots here: http://screencast.com/t/*** and http://screencast.com/t/***
I reviewed your email history with our customer support team and see that we received an email from you on December 1st and that we responded to you minutes later confirming that we've cancelled your subscription and we also explained how our site and payment system works
I see that we received two payments from you of $and $and that both were refunded on December 1stWe also closed your account that same day
I hope that we have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Customer Support Supervisor
Excellent source of information! My dog ate a poison plantI called an emergency vet and they told me to call poison controlpoison control wanted $I turned to JustAnswer and was given an answer to my question and charged lessThe dog didnt display any symptoms and I just needed to know what to give her, if anything and what to watch for
JustAnswer is a scam Experts work hard to answer questions and are frivolously not paid Customers are given refunds for answers that they didn't want to hear, even when they are the correct answers Almost incredibly, experts will receive an e-mail saying that customer X was delighted with the answer, only to discover that payment for customer X inexplicably disappeared from their earnings page There is no phone to talk to "expert support," only the owner's personal cell phone that is (quite obviously) ignored, though a huge call center in the Philippines is there to seize money from consumers STAY AWAY FROM JUSTANSWER THEY ARE BAD, BAD PEOPLE
Very helpful, a great site to get timely and accurate adviceI highly recommend JustAnswerExcellent value for money
Initial Business Response /* (1000, 6, 2016/01/24) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our siteAs I explained in my previous email, we do not choose the question price, nor can we change the price once it has been setI can't say for sure what happened here, but I have refunded the additional charge per your request as you already know
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Business Response /* (1000, 5, 2014/06/02) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry for the confusion you've
experienced with our subscription programA customer is only enrolled into our subscription if they accept the offerThe offer that you signed up for was a recurring monthly subscription that comes with a free 7-day trialHere is a screenshot of the type of offer we provide: ***
As a courtesy, I have processed a refund of your subscription payment from 4/6/The funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Warm regards,
***
Customer Support Supervisor