I had an issues with some swelling in my foot I found a justanswer doctor online that was able to provide very helpful information in just a few minutes I'll use this site again
Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteUpon reviewing your account I see that you have received a total of three charges: $initial deposit, $balance for the $question and $for the extended chat time It appears that you selected the offer to extend your chat time by minutes and approved the additional $charge as we never charge a customer unless they approve the offer I see that the Expert replied to you about minutes after you posted your question but was unavailable once you returned to your question page Since you didn't receive the help you needed, I have processed a full refund of your paymentsThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy In the interest of maintaining goodwill, I have added a credit to your JustAnswer account of $so that you may continue with this Expert and get the help you needIf you no longer need help with this question you may use the credit toward another question on our site within daysSince this credit is promotional, it's not refundable but we hope you give us another try I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2014/06/27) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteJustAnswer never enrolls a customer into a subscription unless the customer selects to option to enroll I wasn't able to locate an account under your @firstsolar.com email addressPlease let me know the first six and last four digits of the card being chargedI can assure you that I will only use this information to locate the subscribed account and further assist with this concern I look forward to your reply Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need an email address as I do not want to send credit card information over the web site Final Business Response / [redacted] (4000, 9, 2014/07/08) */ Hello, Thanks for your replyI can understand your concernPlease feel free to send your information to me directly at ***@justanswer.com I look forward to your email Best regards, [redacted] Customer Support Supervisor
freezer full of food thawingalarm going offappliance store and manufacturers site unable to find owners manualit was a sunday, so no help availableJust Answer to the rescuewalked me through, emailed owners manualfollowed upotherwise couldn't get help for a week and would have had to pay $just to look at problem glad we could fix it with your help
they did not provide any more information then I got off the internet myself, the so called tech did not read my problem correctly, did not solve my problem and still took $total b.s
[redacted] helps me a lotHe is so kind & answered what I wanted to knowI'm so impressedMy family doc didn't answer me well, but I didn't feel like seeing psychiatristI checked reviews about my symptoms or medication, but it didn't helpI strongly recommend this website & [redacted] **
Dear Sir, Madam, Sorry I didn't respond earlier had to go out of town for a few daysMy experience was/is the way in which my payment was handledOn 11-Dec-2015, I asked a question of which I received an answerI knew I had to paid $for the answer and that it way on a free trial for a weekAfter the week, (which would be the 18-Dec-2015), I could have the option to except or not except a monthly payment of $a month per yearAs I did not want to except and there was not a place to choose not to except, I was waiting for the 18th to receive a confirmation if I wanted a yes or no answerOn the site that asked for a performance rating, there was not a phone # or place to e-mail a response! Checking my credit card, the payment of $was paid along with the $on the same date of 11-Dec-I thought that would not be in effect until the 18th! There is a statement saying you can cancel anytime, so I elect to cancel as of this date 16-Dec-2015! In addition, I expect to see a credit of $applied to my credit card Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry to hear about the coughing with your cat and for the problems you have experienced with our site After checking your account and question page, I can see that your question was responded to within minutes of postingWhen a customer posts their question an initial $deposit is made and when an Expert responds, the balance of the deposit is made and an email is sent to the customer letting them know that they have a response on the pageIt sounds like our email may have went to your spam folder Per your request, I've gone ahead and closed your question and processed a refund of your depositYou should see the funds back in your account within 3-business days, maybe sooner depending on your bank I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The way the response to charge $was worded was going to continue to cost me $ at which point I could and have seen a vet because of the issue Thanks Revdex.com for handling this! :)
Initial Business Response / [redacted] (1000, 8, 2015/05/28) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@justanswer.com Hello ***, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our site After checking your JustAnswer account, I can see that your $deposit was refunded per your request on 5/4/If you would like a confirmation number that you can use to confirm the refund with your bank, please let me know I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Initial Business Response / [redacted] (1000, 5, 2014/06/02) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our siteUpon reviewing your account, I see that your subscription was for $and that we processed a refund of that payment todayThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy According to our records, we have charged you a total of $(see transaction list below)I am unable to locate any additional transactionsPlease review your bank statement to confirm your charges from usIf there are additional charges not listed below, please let me know the date and amount of the charge as well as the last four digits of the card that was charged so that I may further investigate SubscriptionPayment for $on 5/23/8:07:AM - Refunded QuestionRemainderDeposit for $on 5/16/10:11:PM - Captured QuestionPartialDeposit for $on 5/16/10:05:PM - Captured I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for clearing this matter upI have received the refund of $today; and the other I understand is my responsibilityI see that of those transactions were separate "pending posts", not sure they doubled the posts but everything has been cleared up Thank you very much; and Thank you Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you or your husband may have experienced with our site When answering questions on JustAnswer, Experts only know the info they are supplied from the customerWe have many customers who have various issues with their Kindle products and we are always willing and able to helpYes, we are a paid site and this is made clear at the onset of posting a question when customers are asked to choose a price for their answerWe have no way of knowing that you could have given him the password, the Expert helped on the page as he would any other customer With that being said, I've processed a refund of all of the chargesThe funds should return to your account within 3-days, maybe sooner depending on your bank's policiesIf you ever need to contact our customer support (at no additional charge), you can email us at [redacted] @justanswer.com or call us at [redacted] Again, I apologize for any inconvenience or confusionWe have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are always entitled to a full refund I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteIt sounds like you may have paid to view a question posted by another customer which typically incurs a $charge and that you enrolled into our monthly subscription program at $a monthI was able to locate a JustAnswer account registered to your AOL email address, however, that account has no activity or charges tied to itIf you received charges from us, it means that you have another accountDid you register a different email address on our site? If not, please provide me with the first and last digits of the card that was charged and I will try to locate your account using that informationI can assure you that I will only use this information to find the related account and further assist you with your concerns I look forward to your reply Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] @verizon.net email address
Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our siteIt sounds like after you posted your question, you received an offer for our monthly membership programThe membership is not mandatory and customers can decline it by clicking the red X icon to close the offer or click the, No thanks link on the offer I assure you that you are not enrolled into a monthly membership program and you were only charged for the question you posted to the siteIf at any time a customer wishes to cancel their question, they may contact our customer care team who is available 24/by email at [redacted] @justanswer.com and by phone at (XXX) XXX-XXXX Finally, I see that an Expert has responded to your questionIf you'd like to continue, please return to our site at www.justanswer.com and navigate to your question under the My Question menu optionIf you no longer need help, please let me know and I will close your question and process a refund of your charges I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Do not waster your time or money with this service I asked a car mechanic question and got the complete wrong answer I had received a local mechanics advice to get a new hillholder installed for $in my Subaru The just answer mechanic said he agreed based on the symptomsI took it in to the Subaru dealer for a third opinion and they said the local mechanic and the justanswer guy are wrong They said it was just a noise The hillholder tested out fine and they charged me not a cent This was back in Oct My car is doing great! Do not trust these guys, they do not ask enough qurestions
This is the second time that I haves used the Just Answer serviceThe attorneys have always been thorough and prompt in their response I get the feeling that this is more than a business to them, because they certainly demonstrate compassion and concern
Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive an answer to your real estate law questionPer our terms of service, we offer a day money-back guaranty and I see that your request for a refund of the $payment for the question was made after daysI've made an exception and have processed a refund of your payment The membership is customer-initiated which means that a customer must accept the offer to be enrolledUpon reviewing your account, I see that the membership was used to post a question on 12/10/2014, however, the question was closed as a duplicateIn the interest of maintaining goodwill, I have processed six refunds of your membership paymentsCombined with the question deposit refund mentioned above, the total refund is $The funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did exactly what I claimedThanks
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our sitePlease let me explain how our deposit system works When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answerAfter checking your account, I can see that you chose $as the total cost for your questionNormally, once the question is posted, an initial $deposit is made and when an Expert responds, the balance of the deposit is made, in this case since you used PayPal, the entire amount was taken when the Expert respondedPaypal is unable to break the deposits up as we do with credit cardsAgain, I apologize for any inconvenience or confusion this caused We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund I can see that you have already reversed the funds back to your Paypal accountYou should see them back in your account within 3-days, maybe sooner depending on your bank I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) It may look like it your account, but according to my Paypal account the full amount was paid to your businessThe amount has never been refunded to me Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/06) */ Hello, Thank you for your response Since you reversed the charges, you should not see a charge on your PayPal at allYou can check with Paypal using the invoice id XXXXXXXX to confirm that the charge was either cancelled or returnedIf you are still having a problem, you can email me directly at ***@justanswer.com and I will assist further [redacted] Senior Customer Support Specialist Final Consumer Response / [redacted] (4200, 11, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have checked with Paypal several times and you did get the moneyLucky for you that Paypal actually did the correct thing and refunded my money since it is apparent you have no intention of honoring what you state on your websiteI did not get the answer, you took my money and have been refusing to give it backI know you got the money from Paypal and I never got it returned from youNo reason for you to keep telling me it got returned from you when you didn'tI can see it all on my Paypal account
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our sitePlease let me explain how our deposit system works When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answerOnce the question is posted, an initial $deposit is made and when an Expert responds, the balance of the deposit is made We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund I tried to locate your account with the email address you provided here but was unable to find onePlease send me an email at ***@justanswer.com and provide the email you used when you created your JustAnswer account or a link to your question pageIf you don't have those, please provide me the first six (6) and last four (4) of the card that was charged (not the whole card number or any other info off of the card) and I will have our billing department search for the account I look forward to hearing back from you Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with [redacted] at Just AnswerShe told me that they have issued a credit for $to my credit card accountWhen I spoke with customer service at [redacted] I was told that no refund credit has been received from Just answer Final Business Response / [redacted] (4000, 9, 2016/01/24) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of the follow up response to your complaint filed through the Revdex.com and I'd like to help with your concerns Here are the authorization codes for the charges that you can provide to your bank to confirm that they did receive the refunds $2X - XXXXXC $1X - XXXXXC $- XXXXXC I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to helpYou can also reach me directly at ***@justanswer.com Best regards, [redacted] Senior Customer Support Specialist Final Consumer Response / [redacted] (2000, 11, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Just answer indicates that the credit for $refund was received by my bank and referred to an authorization code XXXXXCAs of today the credit has not posted to my accountAs soon as the credit posts to my account I will consider the matter resolvedBank said that Just Answer has billing cycles to issue creditIf they have not responded the bank will remove the $charge permanently
I asked a question regarding the location of a module on my Mercedes 380SLThe Mercedes expert mechanic responded in less than an hourCost of his help was about one tenth of what it would have cost me @ the local Mercedes dealer, and I did it from the comfort of my home
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry to hear about your dog being ill and I apologize that you did not get an answer within a reasonable amount of timeResponse time can be limited by the amount of Experts online, the time of day or the amount of Experts familiar with your specific issue Regarding our membership program, it is completely opt-inCustomers choose whether they want the membership and are never required to joinThe verbiage you provided about committing to a membership before getting an answer did not come from our siteWe have no option where the customer must join a membership before getting an answerCustomers who choose not to opt into the membership have accounts that are on a question by question basis Additionally, we have a 100% customer satisfaction policyIf you do not get an answer, or you do not get a satisfactory answer, you are entitled to a full refundIf a customer asks for a refund, it is provided immediatelyI was able to listen to your customer service callThe call lasted a little over minutes and as soon as the Expert was able to locate your account, he processed a refund of your depositHe also let you know that although your deposit was made and your question was posted, you were not signed up to a membership planI checked your account and am able to verify that you were never signed up for a membership and we've processed a full refund of your deposit I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The membership charges were refunded to my cardMy bank statement WILL VERIFY that a membership charge was applied, and I testify that it WAS AGAINST my wishes; however, [redacted] either has not accessed the site himself or is misstating himself, as a customer IS REQUIRED by the website to choose one of three MANDATORY membership optionsIn addition, ***'s statements regarding the "Expert" are also false, as the call lasted almost minutes and the customer service representative was a woman, not a man I believe [redacted] is attempting to deceive the Revdex.com by making statements Final Business Response / [redacted] (4000, 9, 2015/08/17) */ Hello, Thank you for your responseMy original response has not changed and I have no additional information to add Best regards, [redacted] Senior Customer Support Specialist
I had an issues with some swelling in my foot I found a justanswer doctor online that was able to provide very helpful information in just a few minutes I'll use this site again
Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteUpon reviewing your account I see that you have received a total of three charges: $initial deposit, $balance for the $question and $for the extended chat time It appears that you selected the offer to extend your chat time by minutes and approved the additional $charge as we never charge a customer unless they approve the offer I see that the Expert replied to you about minutes after you posted your question but was unavailable once you returned to your question page Since you didn't receive the help you needed, I have processed a full refund of your paymentsThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy In the interest of maintaining goodwill, I have added a credit to your JustAnswer account of $so that you may continue with this Expert and get the help you needIf you no longer need help with this question you may use the credit toward another question on our site within daysSince this credit is promotional, it's not refundable but we hope you give us another try I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Support Supervisor
Initial Business Response / [redacted] (1000, 5, 2014/06/27) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteJustAnswer never enrolls a customer into a subscription unless the customer selects to option to enroll I wasn't able to locate an account under your @firstsolar.com email addressPlease let me know the first six and last four digits of the card being chargedI can assure you that I will only use this information to locate the subscribed account and further assist with this concern I look forward to your reply Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need an email address as I do not want to send credit card information over the web site Final Business Response / [redacted] (4000, 9, 2014/07/08) */ Hello, Thanks for your replyI can understand your concernPlease feel free to send your information to me directly at ***@justanswer.com I look forward to your email Best regards, [redacted] Customer Support Supervisor
freezer full of food thawingalarm going offappliance store and manufacturers site unable to find owners manualit was a sunday, so no help availableJust Answer to the rescuewalked me through, emailed owners manualfollowed upotherwise couldn't get help for a week and would have had to pay $just to look at problem glad we could fix it with your help
they did not provide any more information then I got off the internet myself, the so called tech did not read my problem correctly, did not solve my problem and still took $total b.s
[redacted] helps me a lotHe is so kind & answered what I wanted to knowI'm so impressedMy family doc didn't answer me well, but I didn't feel like seeing psychiatristI checked reviews about my symptoms or medication, but it didn't helpI strongly recommend this website & [redacted] **
Dear Sir, Madam, Sorry I didn't respond earlier had to go out of town for a few daysMy experience was/is the way in which my payment was handledOn 11-Dec-2015, I asked a question of which I received an answerI knew I had to paid $for the answer and that it way on a free trial for a weekAfter the week, (which would be the 18-Dec-2015), I could have the option to except or not except a monthly payment of $a month per yearAs I did not want to except and there was not a place to choose not to except, I was waiting for the 18th to receive a confirmation if I wanted a yes or no answerOn the site that asked for a performance rating, there was not a phone # or place to e-mail a response! Checking my credit card, the payment of $was paid along with the $on the same date of 11-Dec-I thought that would not be in effect until the 18th! There is a statement saying you can cancel anytime, so I elect to cancel as of this date 16-Dec-2015! In addition, I expect to see a credit of $applied to my credit card Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry to hear about the coughing with your cat and for the problems you have experienced with our site After checking your account and question page, I can see that your question was responded to within minutes of postingWhen a customer posts their question an initial $deposit is made and when an Expert responds, the balance of the deposit is made and an email is sent to the customer letting them know that they have a response on the pageIt sounds like our email may have went to your spam folder Per your request, I've gone ahead and closed your question and processed a refund of your depositYou should see the funds back in your account within 3-business days, maybe sooner depending on your bank I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) The way the response to charge $was worded was going to continue to cost me $ at which point I could and have seen a vet because of the issue Thanks Revdex.com for handling this! :)
Initial Business Response / [redacted] (1000, 8, 2015/05/28) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@justanswer.com Hello ***, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our site After checking your JustAnswer account, I can see that your $deposit was refunded per your request on 5/4/If you would like a confirmation number that you can use to confirm the refund with your bank, please let me know I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Initial Business Response / [redacted] (1000, 5, 2014/06/02) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our siteUpon reviewing your account, I see that your subscription was for $and that we processed a refund of that payment todayThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy According to our records, we have charged you a total of $(see transaction list below)I am unable to locate any additional transactionsPlease review your bank statement to confirm your charges from usIf there are additional charges not listed below, please let me know the date and amount of the charge as well as the last four digits of the card that was charged so that I may further investigate SubscriptionPayment for $on 5/23/8:07:AM - Refunded QuestionRemainderDeposit for $on 5/16/10:11:PM - Captured QuestionPartialDeposit for $on 5/16/10:05:PM - Captured I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Warm regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for clearing this matter upI have received the refund of $today; and the other I understand is my responsibilityI see that of those transactions were separate "pending posts", not sure they doubled the posts but everything has been cleared up Thank you very much; and Thank you Revdex.com [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you or your husband may have experienced with our site When answering questions on JustAnswer, Experts only know the info they are supplied from the customerWe have many customers who have various issues with their Kindle products and we are always willing and able to helpYes, we are a paid site and this is made clear at the onset of posting a question when customers are asked to choose a price for their answerWe have no way of knowing that you could have given him the password, the Expert helped on the page as he would any other customer With that being said, I've processed a refund of all of the chargesThe funds should return to your account within 3-days, maybe sooner depending on your bank's policiesIf you ever need to contact our customer support (at no additional charge), you can email us at [redacted] @justanswer.com or call us at [redacted] Again, I apologize for any inconvenience or confusionWe have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are always entitled to a full refund I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/18) */ Hello, My name is [redacted] with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the problems you've experienced with our siteIt sounds like you may have paid to view a question posted by another customer which typically incurs a $charge and that you enrolled into our monthly subscription program at $a monthI was able to locate a JustAnswer account registered to your AOL email address, however, that account has no activity or charges tied to itIf you received charges from us, it means that you have another accountDid you register a different email address on our site? If not, please provide me with the first and last digits of the card that was charged and I will try to locate your account using that informationI can assure you that I will only use this information to find the related account and further assist you with your concerns I look forward to your reply Best regards, [redacted] Customer Support Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] @verizon.net email address
Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry for the confusion you've experienced with our siteIt sounds like after you posted your question, you received an offer for our monthly membership programThe membership is not mandatory and customers can decline it by clicking the red X icon to close the offer or click the, No thanks link on the offer I assure you that you are not enrolled into a monthly membership program and you were only charged for the question you posted to the siteIf at any time a customer wishes to cancel their question, they may contact our customer care team who is available 24/by email at [redacted] @justanswer.com and by phone at (XXX) XXX-XXXX Finally, I see that an Expert has responded to your questionIf you'd like to continue, please return to our site at www.justanswer.com and navigate to your question under the My Question menu optionIf you no longer need help, please let me know and I will close your question and process a refund of your charges I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager
Do not waster your time or money with this service I asked a car mechanic question and got the complete wrong answer I had received a local mechanics advice to get a new hillholder installed for $in my Subaru The just answer mechanic said he agreed based on the symptomsI took it in to the Subaru dealer for a third opinion and they said the local mechanic and the justanswer guy are wrong They said it was just a noise The hillholder tested out fine and they charged me not a cent This was back in Oct My car is doing great! Do not trust these guys, they do not ask enough qurestions
This is the second time that I haves used the Just Answer serviceThe attorneys have always been thorough and prompt in their response I get the feeling that this is more than a business to them, because they certainly demonstrate compassion and concern
Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I'm sorry that you didn't receive an answer to your real estate law questionPer our terms of service, we offer a day money-back guaranty and I see that your request for a refund of the $payment for the question was made after daysI've made an exception and have processed a refund of your payment The membership is customer-initiated which means that a customer must accept the offer to be enrolledUpon reviewing your account, I see that the membership was used to post a question on 12/10/2014, however, the question was closed as a duplicateIn the interest of maintaining goodwill, I have processed six refunds of your membership paymentsCombined with the question deposit refund mentioned above, the total refund is $The funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did exactly what I claimedThanks
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our sitePlease let me explain how our deposit system works When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answerAfter checking your account, I can see that you chose $as the total cost for your questionNormally, once the question is posted, an initial $deposit is made and when an Expert responds, the balance of the deposit is made, in this case since you used PayPal, the entire amount was taken when the Expert respondedPaypal is unable to break the deposits up as we do with credit cardsAgain, I apologize for any inconvenience or confusion this caused We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund I can see that you have already reversed the funds back to your Paypal accountYou should see them back in your account within 3-days, maybe sooner depending on your bank I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) It may look like it your account, but according to my Paypal account the full amount was paid to your businessThe amount has never been refunded to me Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/06) */ Hello, Thank you for your response Since you reversed the charges, you should not see a charge on your PayPal at allYou can check with Paypal using the invoice id XXXXXXXX to confirm that the charge was either cancelled or returnedIf you are still having a problem, you can email me directly at ***@justanswer.com and I will assist further [redacted] Senior Customer Support Specialist Final Consumer Response / [redacted] (4200, 11, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have checked with Paypal several times and you did get the moneyLucky for you that Paypal actually did the correct thing and refunded my money since it is apparent you have no intention of honoring what you state on your websiteI did not get the answer, you took my money and have been refusing to give it backI know you got the money from Paypal and I never got it returned from youNo reason for you to keep telling me it got returned from you when you didn'tI can see it all on my Paypal account
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry for the problems you have experienced with our sitePlease let me explain how our deposit system works When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answerOnce the question is posted, an initial $deposit is made and when an Expert responds, the balance of the deposit is made We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund I tried to locate your account with the email address you provided here but was unable to find onePlease send me an email at ***@justanswer.com and provide the email you used when you created your JustAnswer account or a link to your question pageIf you don't have those, please provide me the first six (6) and last four (4) of the card that was charged (not the whole card number or any other info off of the card) and I will have our billing department search for the account I look forward to hearing back from you Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with [redacted] at Just AnswerShe told me that they have issued a credit for $to my credit card accountWhen I spoke with customer service at [redacted] I was told that no refund credit has been received from Just answer Final Business Response / [redacted] (4000, 9, 2016/01/24) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of the follow up response to your complaint filed through the Revdex.com and I'd like to help with your concerns Here are the authorization codes for the charges that you can provide to your bank to confirm that they did receive the refunds $2X - XXXXXC $1X - XXXXXC $- XXXXXC I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to helpYou can also reach me directly at ***@justanswer.com Best regards, [redacted] Senior Customer Support Specialist Final Consumer Response / [redacted] (2000, 11, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Just answer indicates that the credit for $refund was received by my bank and referred to an authorization code XXXXXCAs of today the credit has not posted to my accountAs soon as the credit posts to my account I will consider the matter resolvedBank said that Just Answer has billing cycles to issue creditIf they have not responded the bank will remove the $charge permanently
I asked a question regarding the location of a module on my Mercedes 380SLThe Mercedes expert mechanic responded in less than an hourCost of his help was about one tenth of what it would have cost me @ the local Mercedes dealer, and I did it from the comfort of my home
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hello, My name is [redacted] and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns Firstly, I am sorry to hear about your dog being ill and I apologize that you did not get an answer within a reasonable amount of timeResponse time can be limited by the amount of Experts online, the time of day or the amount of Experts familiar with your specific issue Regarding our membership program, it is completely opt-inCustomers choose whether they want the membership and are never required to joinThe verbiage you provided about committing to a membership before getting an answer did not come from our siteWe have no option where the customer must join a membership before getting an answerCustomers who choose not to opt into the membership have accounts that are on a question by question basis Additionally, we have a 100% customer satisfaction policyIf you do not get an answer, or you do not get a satisfactory answer, you are entitled to a full refundIf a customer asks for a refund, it is provided immediatelyI was able to listen to your customer service callThe call lasted a little over minutes and as soon as the Expert was able to locate your account, he processed a refund of your depositHe also let you know that although your deposit was made and your question was posted, you were not signed up to a membership planI checked your account and am able to verify that you were never signed up for a membership and we've processed a full refund of your deposit I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help Best regards, [redacted] Senior Customer Support Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The membership charges were refunded to my cardMy bank statement WILL VERIFY that a membership charge was applied, and I testify that it WAS AGAINST my wishes; however, [redacted] either has not accessed the site himself or is misstating himself, as a customer IS REQUIRED by the website to choose one of three MANDATORY membership optionsIn addition, ***'s statements regarding the "Expert" are also false, as the call lasted almost minutes and the customer service representative was a woman, not a man I believe [redacted] is attempting to deceive the Revdex.com by making statements Final Business Response / [redacted] (4000, 9, 2015/08/17) */ Hello, Thank you for your responseMy original response has not changed and I have no additional information to add Best regards, [redacted] Senior Customer Support Specialist