JPMorgan Chase Credit Card

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 27, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 8, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 8, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I never received ANY response from the Business via email!!! I did receive a telephone call from the Executive Offices of Chase and I told them in that conversation "TO GET THEIR HEADS OF THEIR xxxx AND POST MY PAYMENTS ON THE DAY THEY ARE MADE!!! NOT BUSINESS DAYS LATER!!! AND IMMEDIATELY HUNG THE TELEPHONE UP!!!" however I NEVER received ANYTHING via email!!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 12, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 11, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Type:
Billing or Collection Issues
select
Problem:
chase reporting inaccurately
Translate
Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
select
Desired Outcome:
correction reporting agency
Translate

This e-mail is to acknowledge receipt of your correspondence from *** *** *** *** *** Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response has been mailed directly to the customer on February 10,
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at *** *** *** Sincerely, *** *** Executive Office

We responded to our customer’s concerns during our conversation on September 8, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 11, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on September 15, 2015.They should receive our correspondence within to business days Inorder to protect consumer
privacy, they have been advised they may share theresponse directly with you Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase stated in their response: "The [Revdex.com] forwarded your concerns to us about your not receiving your Chase Sapphire Reserve credit card account ending in [***] in time for you to make international travel arrangements and your request to receive points as compensation for making arrangements on another credit cardYou are welcome to share our response with the [Revdex.com]We have determined that United Parcel Service (UPS) did attempt to deliver the credit card to you between [dates], without success, with the return of the package to Chase after the final attempt on [date]There was no service failure on the part of UPS or ChaseWe would as a result, not be able to honor your request for points."
Again, my issue is with the definition of "attempt." UPS actually just called me yesterday at 11:48AM to apologize because they acknowledged that these were not indeed attempts, and they apologize for the service failure on the part of UPSAdditionally, the regional manager at that UPS location assured me that he would review company policies with the employees I named in my complaintWhy won't Chase acknowledge fault on their part or acknowledge the fact that UPS did not make any attempts to deliver? UPS never entered a gate code, never entered the front gate, never entered the apartment building, never went to my apartment, never knocked on my door nor rang my doorbellAdditionally, they never left a delivery attempt notice in the form of a sticky note, as I've seen on our front gate in the pastOf all the packages I've ever received from other carriers (at least 2-each week), I have never missed a single oneEven when a delivery attempt has been made for my neighbors, I see a delivery attempt notice on the front gate to our buildingUPS did NOT attempt to deliver the credit card to meAs a result, I do not accept Chase's response
Regards,
*** ***

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 12 , They should receive our correspondence within to business days In order to protect
consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
*** *** ***
***
Problem:
My dispute was re-billed and no reason was givenThis is a charge I did not authorizePlease see aboveTranslate
*** *** * ***
*** ***
*** *** ***
***
Desired Outcome:
Just fix itI shouldn't pay for fraud

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 26, They should receive our correspondence within to business days In
order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on Nov19, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated October 20, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The level of attention to the original complain is very lowNot only I had my access blocked even though I notified Chase that I'd be abroad, but I was very clear that Chase customer service asked me enough questions to open a new account - yet, they were unable to reestablish access to my accountI check my credit cards almost every day, and Chase WAS THE ONLY card that I had ever been left with no access for weeksNo one at Chase ever bothered to call me to see what was going onDifferently from what the letter sent informs, IT IS A BANK ERROREven after answering ALL QUESTIONS and HAVE MY PHONE CHECKED VIA TEXT MESSAGE, my access wasn't reestablishedThe letter does not say anything about that.We are talking about an extremely low quality customer service for a card that already charged me $in annual fee.The Executive Office that apparently handled this complaint is unprepared, inexperienced, and not willing to make this card a winner in customer serviceIt's just a lame service, something that any other Chase (even the ones with no annual fee) offer.It's Chase, after all.A card to stop paying the annual fee, and forget it in the drawer, and leave a review at the credit card and travel websites.I still need to be compensated for this poorly handled customer service, that left me unattended during my trip, and made me spend minutes between calls to have it reinstated
Regards,
*** ***

We responded to our customer’s concerns during our conversation on October 2, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 3, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you