JPMorgan Chase Credit Card

Revdex.com:
I received a letter, dated August 8, 2014, from *** ***, Executive Office of Chase, saying I am welcome to share Chase's response to the Revdex.comThe letter basically informs me the disputed charge of $is "considered to be valid" and "we can't get a credit for you." This happened even after I got the positive response, through Revdex.com, from the business who charged my Chase credit cardIt is absurd and puzzling that Chase decided not to credit my Chase account given the fact that the involved business agreed to give me the creditIt is clear that Chase is a bureaucratic monster that can't care less about its customers! I want a apology from Chase to its customers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want someone to call me
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 23, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase stated in their response: "The [Revdex.com] forwarded your concerns to us about your not receiving your Chase Sapphire Reserve credit card account ending in [***] in time for you to make international travel arrangements and your request to receive points as compensation for making arrangements on another credit cardYou are welcome to share our response with the [Revdex.com]We have determined that United Parcel Service (UPS) did attempt to deliver the credit card to you between [dates], without success, with the return of the package to Chase after the final attempt on [date]There was no service failure on the part of UPS or ChaseWe would as a result, not be able to honor your request for points." Again, my issue is with the definition of "attempt." UPS actually just called me yesterday at 11:48AM to apologize because they acknowledged that these were not indeed attempts, and they apologize for the service failure on the part of UPSAdditionally, the regional manager at that UPS location assured me that he would review company policies with the employees I named in my complaintWhy won't Chase acknowledge fault on their part or acknowledge the fact that UPS did not make any attempts to deliver? UPS never entered a gate code, never entered the front gate, never entered the apartment building, never went to my apartment, never knocked on my door nor rang my doorbellAdditionally, they never left a delivery attempt notice in the form of a sticky note, as I've seen on our front gate in the pastOf all the packages I've ever received from other carriers (at least 2-each week), I have never missed a single oneEven when a delivery attempt has been made for my neighbors, I see a delivery attempt notice on the front gate to our buildingUPS did NOT attempt to deliver the credit card to meAs a result, I do not accept Chase's response
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on November 8, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on December 30, They should receive our correspondence within to business daysIn
order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why hereThis e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 11, They should receive our correspondence within to business days In order to
protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 12615338, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please note, I did receive the letter referenced in the business' "resolution", but it was a temporary correction that did not address the root of the issueI have since followed up with the company with no response
Regards,
*** ***

We responded to our customer’s concerns in our letter dated May 14, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with youThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase Bank did not acknowledge the problem to begin withThey insist that their migration of the card (which was done without my authorization) did not have to do with the rejection of the initial rejection for the unlimited card which had the promotion as well as the bonus offerThis is an example of banks exercising their leverage and greed
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of
your correspondenceChase takes consumer feedback very seriouslyWe have
fully reviewed this matter and responded to the consumer on Oct 28, They
should receive our correspondence within to business days In
order
to protect consumer privacy, they have been advised they may share the response
directly with you

We responded to our customer’s concerns during our conversation on August 3, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with youTell us why here

We responded to our customer’s concerns during our conversation on November 27, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Recently, I am not in U.SI travelled to other countriesI replied the email from Chase that don't call me because my phone number is not available if I am outside USIf they have any questions, just email me, I will definately replyBut I didn't receive any responseSo I don't know how they want to solve the problemPlease let them send me emailThanks

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 6, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase left me a voice mail I called back but the only option was to leave a message, which I did on Monday the 6th or Tuesday the 7th They have not yet returned my call, and no offer to resolve this issue has been made I do not want this case closed, as Chase has in no way made any offer to cover the costs that I incurred because of their error for which I had no fault whatsoever I ask that Chase make this situation right by covering costs I incurred due to actions of their staff
Regards,
*** ***

Tell us why here
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer
on June 19, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 11, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I finally received a response from Chase on August 7, days after their letter was datedI am mailing them a response as although the initial elements of the matter regarding mishandling of fraudulent charges was resolved, the fundamental issues of poor communication, misunderstood and/or ignored communication remain, evident in the response from Chase's Executive office that has the facts of the matter wrong, again.
Regards,
*** ***

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 24, They should receive our correspondence within to business days. In order to protect consumer
privacy, they have been advised they may share the response directly with you