Jimmy Jazz

Review: I purchase an some shoes thru Jimmy Jazz on 12/15/2014 when an advertisement came up stated that they have a sale for 2/$55 so there were three different site to go under option one said "FOR WOMAN" option two said " FOR MEN" and the third option was " FOR KIDS" so I went to the link for children an selected the shoes I wanted for $2/$55. The received the purchase on 12/19/2014 I notice that two of the shoes came back as a toddler pair I immediately called them an ask if I could send them back and get the correct size. The customer rep. started off saying that this can be done and what to do however the sale was only for toddler and infants shoes I asked the rep why did it give you option to selected men or woman or kids? The young lady stated that their marketing department placed that it up their when it should only stated kids toddler and infants. Now that the sale is over I can not see the advertising ad anymore. It does not seem fair to advertise something that clearly showing it for adults and kids size and then turn around and stated that this promotion is not for the intending size. To openly state to me that this is marketing error is something that have nothing to do with what the ad was promoting and to not honor the fact that it was coming up this way is false advertisement. I called them on today and did not get any result.Desired Settlement: I would like to order the same boots for my son in his correct size that he needs and some kind of promotion that will not exceed over $100.00 for both pairs.

Business

Response:

To whom it may concern:I've spoken with Ms. [redacted] and feel we were able to satisfy the customer and resolve the issue. Ms. [redacted], sorry for the misunderstanding and thank you for your patience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered some shoes from their sister site Manalive. The shoe was a [redacted] shoe it was a size 12. I checked to see if it ran true to size and the description said yes. When I got the shoes, they were too big. I called customer service to see what options I had. They told me they couldn't do a return but I would have to reorder the shoe. I informed them that the shoe was on sale and that the coupon is no longer available. The representative told me to send the shoes back and to reorder them and that my account would be notated stating such. At the time she did not say anything about shipping instructions, or shipping labels while on the phone. on 6/17/2014 I received a package and with the same shoes I sent back. I called customer service and asked them why. She informed me that I should not have shipped it in the original box and they could not do anything for me. The representative was very argumentative and wanted to place all the blame on my self. She informed me that shipping information is on the website and that she told me the shipping instructions over the phone. Also, she told me that she sent me a shipping label (I did not receive it) and that I should not have paid for shipping. I informed her that she did not tell me this information and told her if the call was pulled she would be proven wrong. By this time I accepted that I would not be getting a refund, but I wanted to make it clear that the issue of mis-communication came from her end. She then put a supervisor on the phone. The supervisor did not apologize for any of the mis-communication, nor did she even try to pull the initial phone call for quality assurance.Desired Settlement: I would like for some disciplinary action or some type of courtesy service provided to me. I paid 10.50 in shipping and the agent on the line told me that I should have received paid shipping labels after the fact. I think I should be credited for that. I felt as if they did not want to take any responsibility for anything while on the line.

Business

Response:

To whom it may concern:

I called and spoke with Mr. [redacted] and informed him that we refunded him for his original shipping, also for the shipping paid when he sent the item back and for the shipping charged when we reshipped the item, totaling: $25.56. I also offered the customer 10% off his next Jimmy Jazz purchase with free shipping. I gave him promo code LK37 (exp: 8/15) I informed the customer to call into Customer Service so that the shipping could be removed from his new order.

I also would like to note that we are conducting an investigation regarding how the call with Mr. [redacted] was handled. Although it states in the customer's packing slip that sneakers should not be shipped in their "sneaker box" but an outer box. This should have been reiterated to Mr. [redacted] on the call.

We, at no time want our Customers to feel that they are not valued, each customer is important to Jimmy Jazz/Man Alive! I would like to apologize again Mr. [redacted] that you received less than satisfactory service. It is always our goal to provide our Customers with exceptional service and we strive, making improvements everyday to give our Customers the best shopping experience. I hope I was able to help you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I spoke with a Man Alive representative and she was very kind. She apologized for my frustrations and made me feel that I was being taken seriously. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Order number [redacted]

I order some stuff from your company when I came home and check my order it stated that it was delivered but I did not get it so I called up your company to ask them what's going on with my pack I was told they have to looking in the matter and its any way from 21-30 days really so I ask to speaker to a supervisor he was rudy nasty or what ever she told you and that's if your package was left out side that's your problem what I don't live on the street if you leave it on my step and someone take it that not on me where I live is not the safest place to leave things. I told him will contact my credit card company he tells or you do that and I flag your account I had to let him no there other company out there jimmy jazz is not the only one. It's my money so I have all right I told and I will also contact Revdex.com he said and there ant going to do [redacted] and I will just write what I feel like on your account.Desired Settlement: Your need to train your workers cause without customer service your company will be no more. Am not begging on one I want my money refund I don't have your stuff I did not get it. Am sorry I even use this company again don't worry I would not again just refund my money please. Like wha[redacted] the supervisor told me am not a value customer my money is nothing

Business

Response:

The customer contacted Customer Service regarding her package not being received. On that day we started a claim on behalf of the customer with FedEx Smartpost. The customer was informed that the investigation can take anywhere from 10 to 21 days to complete, it was at that point that the Customer Service Rep noted that the customer became irate and she was then transferred to a supervisor.

I would first like to apologize to the customer...I am sorry. We at Jimmy Jazz DO NOT accept the behavior from our Reps or Supervisors that Ms. [redacted] has described. An immediate investigation will be conducted and disciplinary action will be taken against the parties that did not follow our procedures. Our customer's satisfaction is very important.

Regarding Ms. [redacted] package, although the investigation has yet to be completed we would like to offer her a full refund and I would like to again offer our sincerest apologies regarding her experience.

Thank you,

Fraud Prevention

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. How your it for me to get back my refund yes I did get upset bit I did not disrespect anyone

Regards,

Review: I ordered a pair of brown and green boots. They were sold out and no one informed me. Instead they sent me an all black pair.Desired Settlement: I would have loved to have the brown and green boots. Giving me store credit is stupid because I no longer want to spend my money at Jimmy Jazz. It is the holiday season and I'm very upset about this situation and the inconvenience it has caused me. They were supposed to inform of the boots being out of stock not send me what they want to send me.

Business

Response:

[redacted], We are very sorry the incorrect color was sent out to you and as stated the color you did order, in that size is out of stock. As per your request with the Customer Service Representative you spoke with yesterday, you will be refunded once the item is received back in our warehouse. Again we are very sorry you received the incorrect color. I will be removing the shipping charge you originally paid for your order due to this inconvenience. The purchase amount you paid for that item was: $128.00 and the shipping was $9.45 making your total refund: $137.45. Thank you.

Review: My items were delivered and stolen or delivered to wrong addresse. I called jimmy jazz to figure out what happens next. They were not very helpful or sympathetic to the fact my son's back to school shoes had been stolen! They stated since I did not pay the $3 for signature required..there was nothing they could do. I have bought many items from jimmy jazz and for them to basically brush me off was rude! Had I even assumed my items would have had my items shipped to my work address! It wasn't that I was trying to save $3! I am not home during shipling hours to sign for a required signature package. They are so rude and not very helpful! I tried chatting online last night and after being provided a shipping tracking information the person left the chat! At 10:57 pm I guess since chats end at 11:00 pm! Now what happens? I lose $74? This is beyond horrible! I pay someone looses or steals my package and now I am out $74 and no back to school shoesDesired Settlement: I just want the same items to be shipped back to me.

Business

Response:

To whom it may concern:I do apologize for the confusion. The information regarding not being able to file a [redacted] claim or issue a refund was given incorrectly. I have issued this customer a refund. Again I apologize. Thank you.

Review: On 01/02/2016 my daughter purchased shoes from this establishment and when we arrived home we realized that the shoes were mismatched, they were 2 left shoes instead of a right and left shoe. We contacted the store less than an hour after purchasing and we were informed that they were unable to replace our shoes and needed to contact corporate to obtain approval although on the receipt it states that unworn sneakers can be exchanged within 7 days of the original receipt. I have since contacted corporate, the general manager, the store itself and no one has offered us a solution. At this point the only thing we can do is file a complaint with hopes that we will eventually receive a full refund. Thank you for taking the time to review our complaint.Desired Settlement: Refund of total purchase of $96.29

Business

Response:

To whom it may concern: I've called the customer and left a message asking to be contacted so that I can get more information regarding the store she went to.

Review: Purchased shoes from one location, [redacted] on dec 24. Return shoes to store because wrong size was sold and did not have correct size. Received store credit and looked up store locations. Found a store close to my church and went to store January 1. Got shoes and was unaware the shoes were a mixmatch. Same style, size, but different color. Did not notice the issue until this morning and my daughter had already worn shoes on saturday. came to store and spoke to store manager. he stated he has no authority to offer store credit or exchange. he had to speak to his manager. He had me in store nealry an hour with no solution. I asked him what can be done because I don't want to stand their forever. He told me their is nothing he can do. I called police and they came an hour later. He tells them I have to return tomorrow, but not sure when the manager will return call. He would not give a name, nor managers name.Desired Settlement: I only want the shoe that is missing! I have never shop your store and never will again! It is clear that someone made an error, either with the Jordan company who I will also be contacting or at store level and me and my daughter are receiving the worse resolution possible... NONE. As a store manager, I am lost for words as I would be fired with the experience that I received today and if it is in fact company policy for this store manager to not be able to make managerial decisions, this is disturbing and exactly why I do not shop these types of stores. Only because this was a Christmas request and I was crunch for time is why I even bothered, and now I am paying for it.

Business

Response:

I will be reaching out to the store manager to have them investigate the issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the store manager told me he is not authorized to make mangerial decisions and it required his boss, whom he would not give me his name nor his own.

Regards,

Business

Response:

I do apologize for the delay. When it was stated that we needed to contact the manager, please understand, we need to reach out to the parties involved in the matter. You had stated there was an issue with the manager but the actual individual handling the complaint would be a DM (District Manager) He will be contacting you shortly to discuss further. We want to resolve this issue and rectify any errors.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am not sure if Jimmy Jazz is aware of how the Revdex.com.org goes. Once you respond it give me 14 days to answer or it will close case. As of today, their has not been one response stating if the DM was spoken to. I bought a Christmas present for my daughter on December 24, over a month ago and I have yet to give it to her, because their seem to be a challenge with finding this DM as it seem the store manager also had the day I filed the complaint. The location where they sold me the two different shoes was [redacted] I can't believe I am going through all of this over $55.00 shoes! I have also visited the precinct and was told this location has had issues in the past. I would have to hate filing a small claims against this company as this is ridiculous! This just furthers my statement of the lack of care, and poor customer service I have received from this company. I have not heard from anyone with an actual resolution.

Regards,

Patricia Price

Business

Response:

To whom it may concern:There were two DMs that called, Noman and Arshad. The customer was called and a message was left offering a complete refund for the item. I also called and left a message with the customer trying to find out if she was able to speak with anyone. Thank you,Dina A[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I spoke to Regional Manager Eric, and he had me to return to another location that had the correct shoes and I finally received my daughters Christmas gift. Thanks!

Regards,

Review: First off I ordered a few products together from this business. Once they were received they were received in a damaged box with one of the shoes missing out of the shipping box. However, I located the shoe and advised them that I would be sending it back as I received it damaged. I sent it back and they received it on 08/28/15. I called several times after that to ask why come I had not received my refund but they kept giving me the run around. Finally they refunded it on 09/15/15 but today I realized that I was only refunded $25 and some add change when the show was $45.00. I tried to do a live chat to inquire about this but instead of the person announcing who she was and asking to help me she immediately type " Order number". I provided it to her and asked is this really how she talks. She then didn't respond and I got more upset and asked her is she not going to respond. She then tells me " The price of the shoe was $45.00. The refund will be there in three business days and ended the chat. I never used profanity or anything so it was very rude for her to not answer my question directly and to end the chat. I then called and asked to speak to a supervisor. Once I got a supervisor on the line I asked what is her name and she immediately got rude and was yelling at me. Every time I have ever contacted this customer service they are rude, have no work etiquette, respect for consumers and do really poor business.Desired Settlement: I want my full amount paid for this item refunded and all of my information wipes from their system because I no longer wish to do business with them.

Business

Response:

To whom it may concern:I was able to speak with Ms. [redacted] and resolve the issue regarding her refund. I am sorry that Ms. [redacted] had the experience she did. Every Customer is important to us and our customer's feed back is imperative for improving our Customer Service Team. I have looked into the matter and I've made certain that the individuals involved have been addressed. It was a pleasure speaking with you Ms. [redacted] and if in the future you should have an issue please feel free to contact me. I hope you feel better!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I was very pleased with [redacted] who called to resolve this matter. She was very genuine and sincere. She empathized with how I felt and made it clear that they would take the proper steps to addressing the individuals involved with this issue. I can't thank her enough for the attention she shown in getting a satisfactory resolution to the issue. I have even purchased once more from this company after speaking with [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I walk in jazz Jimmy store on 11/30/2013 and purchase 2 items , one pair of size5 jordon and one pair of timberland boots size10 for a gift for my husband and daughter . I lost the receipt but I payed or it with my bank card ) my husband boots was defected when he put the boot on the side of the boot was stick and rubber agaist the foot I call the store and the sale young lady told me to bring back they don't give you money back but she can give me another size 10 boot but I could take off form work until 12/04/2013 after get to the store the young woman behind the counter was busy .I walk up and tell her the problem and she took the boots out the boxes and said with out the receipt they don't do any thing and nothing is wrong with these boots .that when I told her it not on the outside that when she put her hand in it and say it nothing wrong with the boot I said putting your hand in a boot to putting your feet in it you can tell him what he feel buys these boot on going so I ask to see the manger and she said she was the store manger ask for her name she said nia was not nice very rude then iask for a [redacted] to corporation office of jazz jimmy to file a complaint she wrote on a touring paper and thow it with a push across the counter was the wrong number [redacted] after going home and get the right number over the web I call the office and now 5 or 6 day later they still have not call me back or got back to me apoloy for the store manger acting and to get some boot my husband can wear,Desired Settlement: apology for the store and a boot my husband can where

Business

Response:

To whom it may concern:

[redacted], District Sales Manager for the store in question reached out to the customer and noted:

"To resolve the issue, the customer mentioned she had a bank statement proving she made a purchase. I offered to exchange the boots with the bank statement. We can look up the receipt if we knew how much she spent and what the exact date it was. The customer then told me she gave the boots to another person and no longer needed an exchange. I simply apologized for her dissatisfactory of her recent visit to 1070 and I had a coaching conversation with the SM. The SM (Store Manager) could have contacted me the day the customer entered the store for another resolution if the customer.

We feel this matter has been resolved with the customer.

Review: I purchased a gift certificate online Feb.14,2016 as a birthday present. The only correspondence I received from Jimmy Jazz was a email that same day starting my order was received and was in processing. I called today 2/17/16 to see what was going on with my order. The rep told me they needed more information from me. So I asked her why wasn't I noticed she told me that Jimmy Jazz sent me a email yesterday 2/16/16 @2:11pm. I told her the only email I received from Jimmy Jazz was the email that was sent after I placed my order on 2/14/16. She was very rude and sounded as if she could careless. I informed her it was a birthday present. For all this I could have went into the sold an purchased a gift card. I told her to cancelled my order and I need to speak with a supervisor. I'm not sure if she hung up on me or the call was disconnected. I didn't receive a callback but I did receive a email stating my order was cancelled and it will take 2 to 3 business days for my funds to be placed back in my account. As a first time customer this is crazy. I need some type of resolution need less to say customer service was not help.Desired Settlement: I feel like something needs to be done about their online process and customer service reps. Follow up would be nice and friendly customer service. My first time experience with Jimmy Jazz was horrible.

Business

Response:

When customers purchase online gift certificate we require additional information for security purposes. As a security measure we require items of verification. This is a fraud prevention measure. We do not store this information. Once this order is verified and released, the email you sent will be destroyed or deleted. You will not be asked to submit Items for Verification on any future orders using the same address and credit card that was used on this order.

Consumer

Response:

I am rejecting this response because: That should be stated on the website somewhere. The extra protection when purchasing a gift card online was not my problem. The lack of communication from Jimmy Jazz about the matter and the rude customer service was my issue. None of that was addressed in the message I got back from Jimmy Jazz.

Review: I entered the store to make a purchase and got my sons foor measured. The measurment yielded that we needed a size two shoe. The shoe that my son wanted was on display and a size two. We asked to try that one on first and were given the "ok" to do so. Before he began to try it on we reached in to make sure there was no paper inside and we proceeded to try the shoe on. The next thing you know , my son screamed, "Ouch, something stabbed me". I thought he was being dramatic until I told him to take the shoe off so that I could recheck the shoe to see what he was talking about. I then noticed that the magnetic sensor was not properly intact on the display shoe becaues the black plastic piece was missing and all that remained was the sharp needle protruding through the sneaker at an awkward angle. When I brought the incident to the Assistant Manager it was "laughed off". Once we got to the register I inquired to see if there was anything that could be done about this due to their lack of safety in this matter that drew blood from my son( I have pictures if needed). before I could let them know that I didnt want to go through we the transaction due to the company's nonchalantness another sales associate had already swiped my card to complete the transaction. The AM said , "you know there's nothing we can do about this". and that was that. I am very displesased with the level of service I recieved. The only thing that I got from this experience is that Jimmy Jazz is definitely about their sales and not customers.Desired Settlement: the $75 credit back or store credit for the shoes that we didnt want but are now stuck with and an apology wouldve been nice

Business

Response:

To whom it may concern:I've reached out to the store manager and I am awaiting a response. They in turn will be reaching out to Ms. [redacted].

Review: Place a online order at a jimmyJazz.com and it took over a week to receive the items. One of the items were some children's shoes that was a gift. But Jimmy Jazz sent two right shoes. When called to complain about the product I spoke with some name [redacted] that stated he was a supervisor at the call center. He sent me a return label via email an I was told to return the two right foot shoes and they will ship the correct item out express. He also promised that I would not have to wait for the wrong item to reach them, once they see a tracking for the returned item is when the correct one would be expressed. It has been almost a week and I have called everyday speaking with the same customer service representatives and each time I have been told they have not shipped my correct item. I spoke with someone name [redacted] on 3-6-14 who told me the item have been shipped and I would recurve tracking info later that day. I then called on 3-6-14 again in the evening because I had not relieved that tracking info and I was then told that information is not correct. Last attempted call was on 3-7-14 and was told they STILL haven't shipped it. All customer service representatives did not care about my issue not attempted to resolve it. I still have not received any call backs from supervisors about my complaint.Desired Settlement: Compensation for the inconvenience of Jimmy Jazz not following through with their verbal agreement

Business

Response:

To whom it may concern:

There seems to be an error on the part of Customer Service regarding the policy of Jimmy Jazz returns. Generally, once an item(s) is received and processed back into our system is when a correct and or new item is shipped. I am so sorry that our customer was clearly misinformed about this.

I've reached out to the customer but have not made contact as of yet....I would like to offer at this time a discount on the next order placed with Jimmy Jazz.com which would give this customer 15% off the next order and would also like to offer free shipping as well.

Again, I am so very sorry for this customer’s inconvenience and understand how frustrating it is to feel you are not valued as a customer. I want to assure this customer that this matter will be looked into further and the parties involved will be coached regarding procedures and practices as well as the true value of our customers and conveying that to them.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Order was placed on Feb 5, 2014. Order was processed and charged that day. Was instructed that product would arrive within 3-5 business days. Called company on February 11th to receive some type of tracking and confirmation of shipping. Went the USPS website to track package and was invalid, called company back and was told that due to the winter storm I was unable to track item and to call usps on feb 17. I called usps on February 18th and was informed that jimmy jaz never sent the actual package, only a electronic label so there was no item to track. Talked to jimmy jazz customer service over give times and was told something different as if it was the USPS fault but I'm fact jimmy jazz never sent the item.Desired Settlement: Customer service was rude on several occasions and provided very little assistance in trying to resolve this issue.

Business

Response:

To whom it may concern:

I am sorry that Ms. [redacted] has not received her package. I've consulted with our shipping supervisor and it has been confirmed that the package was indeed shipped; it left our warehouse on February 5, 2014. I've also contacted USPS regarding the package and was told that they only have 'Electronic Shipping Info' and stated they do not have record of package receipt. I have filed a claim with USPS as we've shipped the merchandise.

I am not completely sure why this complaint was filed as the issue with the missing package has been addressed and the desired resolution has been met. It is my understanding that Ms. [redacted] called and spoke with a CSR yesterday and was informed that a supervisor stated she would be refunded for this order with the

understanding that if the tracking information is updated by USPS and shows as "shipped" she would be charged for the delivered merchandise. Ms. [redacted] was refunded for this order yesterday; it takes 24 to 48 hours for the refund to reflect in an account.

Regarding the claim that Customer Service Representatives were not helpful and rude; an investigation will be conducted regarding this, as unprofessional behavior towards our Customers is never tolerated.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

My boyfriend and I went to the Jimmy Jazz in Greenbriar Mall on 07/11/2015 and purchased 2 shirts. Once we got home we found out the shirts did not fit. We mistakenly threw the receipt away, I went back to the store and tried to exchange them for a different size and the employee told me that without the receipt he could not exchange the sirts. I have never heard of any other store not letting a customer exchange an item for the same thing (and the shirts are still on sale). Needless to say we won't be making any more purchases with this company..

Review: I placed an order with Jimmy Jazz.com on March 14, 2014. When the shoes arrived there were two different shoes and two different sizes. At first I spoke with Leon who told me that there was nothing he could do until I sent the shoes back. I explained to him that I needed that shoes by Monday March 24, 2014 and I asked him if there was anything that they could do for inconveniencing me. He told me NO. Shortly after disconnecting from Leon, he called me back to say that the shoes were sold out and I would recieve a full refund once they recieved their mismatched pair back. Later that afternoon, I called back and spoke with [redacted]. I asked him if there was anythign that they could do differently because one of teh shoes was the correct shoe. I explained that I just wanted the matching show. He told me that there was nothing he could do. He said that Leon was the supervisor and if Leon couldn't do anything about it then he couldn't either. Kevin was rude. He tried to out talk me. He lept saying "well maam I told you there is nothing I can do". I asked him to please allow me to talk because I was the one who had been wronged. He continued to have an atitude, at which point I said goodbye. Now my money is in limbo and I don't have shoes. No one from the company has reached out to me to right this wrong.Desired Settlement: I would like the item that I ordered.

Business

Response:

To whom it may concern: I have attempted to speak with the customer after receivingthe complaint, left a message but have not heard back as of yet. It is unfortunate that the customer receiveda mismatched item and because of this, I have taken steps and have contacted distributionto investigate where the error has occurred so that we can correct the issue toprevent this from happing again. Unfortunately, if the item the customer originally purchasedwas no longer available our only other course of action would have been to eitherreplace the shoe with another of the customer’s choosing or a refund. The customerwas inconvenienced, without question and I am sorry for that. If Ms. Spateswould be interested, I would like to offer her 15% off her next purchase alongwith free shipping. Regarding the Customer Service Representative, we take ourCustomer’s satisfaction seriously and unprofessional behavior by our staff is nevertolerated. We will investigate the matter with the individuals involved andtake appropriate action. Please accept my sincerest apologies.Thank you,[redacted]