Jimmy Jazz

To whom it may concern:I was able to speak with [redacted]. Our customer's experience is important to us and I have looked into the matter and I've made certain that the individuals involved have been addressed.[redacted] was refunded.If you should have any question or issues please do not hesitate...

to contact me.Thank you,[redacted]

To whom it may concern: I've reached out to the customer and left a message. I inquired as to whether or not she still sees the double charge on her account.  Thank you.

To whom it may concern:I've reached out to the District Store Manager as well as the Regional Store Manager and this response was sent to me:"I have attempted to contact this customer several times. I actually attempted today (04/18/2016) as well with no luck. I have left messages informing her we were going to take of this situation. In my messages I also informed her that the store manager is aware if she happened to just stop by there. I spoke with Store manager and she understands what to do."I would ask at this time for the customer to please provide a valid phone number as we are unable to make contact with her with the number provided and or an email address. As we have attempted to reach out to the customer in an effort to resolve this matter with no response.Thank you.

LIARS LIARS LIARS

IF I COULD GIVE LESS THAN ONE STAR I WOULD. I ORDERED DECEMBER 21 AT 3:00 PM Fenty Puma Fur Slides BLUE SLIPPERS FOR MY DAUGHTER AND PAID THE EXTRA USP MONEY TO MAKE SURE THAT IT WAS DELIVERED ON TIME WHICH WAS QUOTED TO ME ON A RECORDED LINE IT WOULD BE DELIVERED TO ME BY DECEMBER 23RD.. CUSTOMER SERVICE STATED THAT IT WOULD BE THERE AND HAD THE NERVE TO SEND CONFIRMATION OF THIS PRODUCT BEING SENT OUT.

TWO DAYS LATER I GET AN EMAIL FOR USP STATING I WILL BE RECEIVING MY SHOES ON DECEMBER 26! THE DAY AFTER CHRISTMAS! NOT ONLY WILL I BE DISAPPOINTING MY CHILD I AM ALSO BEING TREATED WITH UNCONCERN AND NOT CARING FROM THE CUSTOMER SERVICE TEAM. JIMMY JAZZ EVEN HAD THE NERVE TO TELL ME, IT IS NOT THEIR FAULT AND THEY WILL NOT BE CREDITING ME THE MONEY I PAID TO HAVE IT SENT IN TWO DAYS.

NOW I AM WILL BE INFORMING Revdex.com AND LETTING OTHERS KNOW DONOT DO BUSY WITH THIS INCONSIDERATE AND DISHONEST COMPANY.

AGAIN IT WAS BAD ENOUGH TO NOT CARE THAT I NOW HAVE TO DISAPPOINT MY CHILD BUT THEY WOULD NOT TAKE ANY OWNERSHIP OR RESPONSIBILITY IN DROPPING THE BALL AND NOT PAYING ME MY EXTRA MONEY FOR TRYING TO SEND THIS TWO DAYS!

Review: On 9/11/2014 I returned an item to the purchase location in Florence SC for a refund, in the amount of $162, only to be told I could receive a store credit and not receive a credit-card refund. Subsequent to leaving the store I realized this credit could not be used on the JimmyJazz website. I recently returned to the area on 8/24/2015 and attempted to use the credit only to be told the credit was good for 120 days only. I was not aware of this business practice and my receipt does not have this policy practice identified. I attempted to contact the store manager throughout the week via telephone (this individuals working hours were between 10 am and 6 pm) however the store phone went unanswered and there was no capabiilty to leave return call information. I also attempted to get to the store on 8/27/2015 at 12:00 noon, however the manager was not in the store and I was told the individual would be in place within the hour. Once again I called and the phone rang with no answer. I then attempted to call the corporate office to get assistance with this problem. I left a message with this office on 8/27/2015 and I have yet to hear anything back.Desired Settlement: I am looking for a full refund in the amount of $162 as indicated on the Credit Note I still hold. I am okay with receiving a gift card for the business.

Business

Response:

To whom it may concern:I was able to speak with [redacted] and we were able to rectify the misunderstanding. [redacted] I am sorry your experience was not satisfactory and in the future if you should have any issue please feel free to contact me.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a pair of shoes and never received them. I have been on the phone with customer service for numerous hours. I have contacted fedex and Jimmy jazz for days no resolution. Poor customer service and very rude.Desired Settlement: I want a full refund of my money

Business

Response:

To whom it may concern:I was able to speak with [redacted]. Our customer's experience is important to us and I have looked into the matter and I've made certain that the individuals involved have been addressed.[redacted] was refunded.If you should have any question or issues please do not hesitate to contact me.Thank you,[redacted]

Review: I purchased a pair of shoes at the location in November and received the wrong size and not to mention they were worn. They did not have the correct size I requested and no other shoes were available that I liked in the size so I asked for a refund. The store claimed they only do exchange or store credits, so I was given a store credit. Now with this store credit they did not mention that it was a time frame in which it could be used, I have 120 days to use MY money... after making several attempts into the store going out of my way to resolve the issue I was not able to find anything in my size that I liked and in a reasonable price range. Coming upon the frame for the expiration I asked for another store credit since it was nothing in the store that I wanted and was DENIED. So basically they just took my money and kept their products. After being told there was nothing the store could do I followed up with the corporate by calling [redacted] ext [redacted] and I called [redacted] and had to leave several voice mails several times. I also wrote several times to the Jimmy Jazz E-Commerce, LLC 80 Enterprise Ave South Secaucus, NJ 07094. I received a call back almost 3 months later stating that the store manager would be contacted and to take the store credit into the store so that it can be honored. I went into the store doing as asked and the manager was not available except for Sundays, Tuesdays, and Wednesday; so I left my contact information as well as a brief summary of what was going on. A week later [redacted], who said he is now the store manager returned my call and asked me to come in. I went into the store showed him the store credit receipt was told he did not receive a call from corporate and would email his boss and find out what they could do. This process took another 3-4 days only to still have been denied my money back or a new store credit.Desired Settlement: I would like my money back or a new store credit printed. I have held on to the store credit receipt to prove they have not honored it. This is very inconsiderate of a company and if they are not going to make their customers #1 priority perhaps they should not be doing this sort of work.

Business

Response:

We feel this issue has been resolve as the customer has been informed that she may come back anytime to utilize her store credit.

Review: I bought a pair of short from Jimmy Jazz and they were defective. The right side pocket was sewn on backwards. I called Jimmy Jazz within 30 days of buying the shorts and was told that they would be sending me a return label and apologized; that they would replace the shorts, no problem. I waited two days and the return label was never emailed to me. I called customer service again and told them my story, again. The Jimmy Jazz rep apologized and told me they would replace the shorts, no problem- this time I receive the return label and sent the shorts back that day. On the 13th, I receive this email from Jimmy Jazz:

Jimmy Jazz

May 13 (6 days ago)

Dear [redacted],

We have received and processed your request to Return all or part of your order.

Your Order Number Is: [redacted]

Date Of Order: Wednesday, May 13, 2015

I called today to check on status of the replacement shorts and I was told that Jimmy Jazz will not honor the return, and that they were sending the defective shorts back to me. I am not paying for these defective shorts and I will not tolerate being lied to by Jimmy Jazz's employees. I cannot stand companies that do business in this manner. They should stand by their product and be accountable for what they tell their customers. Jimmy Jazz acknowledged and approved the return, sent me a return label, then decided they were not going to replace the defective shorts (see pictures attached). Who do you think is in the wrong here?Desired Settlement: I want a full refund and will never do business with Jimmy Jazz again; their customer service representatives are inept and they obviously do not stand behind the products they sell. Companies such as this never last long, I don't care how many stores you open. Good riddance.

Business

Response:

I do apologize for the misunderstanding. I've made sure that this customer has been refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 12/6/15 around 2pm, my boyfriend and I visit the Jimmy Jazz located at Southlake Mall in Morrow, Ga. When entering the store, we were not greeted and the customer service rep was behind the register talking on the phone having an inappropriate conversation with a gentleman. My boyfriend was going to purchase the top/bottom [redacted] Thermal in gray. When we got to the register, we still was not greeted and noticed that the young lady was on [redacted] with the man. They were talking about sex, sex toys, having a relationship, when they were going to see each other, and also showing off her tongue ring all while we were standing at the register. She rung up the merchandise, and apparently she forgot 2 customers were standing in front of her because the conversation that she was having on the phone was more important. When she gave us the total, he swiped his card (has the new chip) and the transaction took every bit of 5/6 minutes. She continued to have the conversation on the phone , and not once did she ask us how we were paying. A slip came out indicating reversed by bank/pc charge - not captured, then the gentleman on [redacted] stated "oh they don't have any money." By this time I'm livid! I then advised her that his card has a chip, only to find out this location credit card machine does not accept the card with the chip. Then she responded, "ya'll can go to the ATM & come back." EXCUSE ME! I politely asked for her name, [redacted]", and advised her that we would not be purchasing the merchandise. Not only was I mad, but my boyfriend was mad also. He spends plenty of money at any Jimmy Jazz location, and this type of Customer Service we received was UNACCEPTABLE. Not only was the Customer Service HORRIBLE, there could have been a security breach being that she had the gentleman on [redacted]. We will not be shopping at this location, or any Jimmy Jazz location due to the customer service we experience on 12/6.Desired Settlement: We would like to receive a gift card for Jimmy Jazz for more than $25 for the UNACCEPTABLE customer service we experienced, and time spent to only find out that we were unable to use card with chip. Also, requesting a return call from Corporate regarding this matter.

Business

Response:

I've reached out to the District Store Manager to contact the customer.

Review: February 14, 2014 I was in the store and purchased some shoes. They swiped my card several times and said it declined. I then paid $155.00 in cash and then used another charge card to finish the purchase. The money was taken out of my account for $120.00. I brought all the proof that they took the money out of my account. The manager [redacted] told me that all she could do is fax the information to request a refund. It has been over a week and the owner ([redacted]) hasn't returned any of my calls requesting my refund of $120.00Desired Settlement: I want my $120.00 back now.

Business

Response:

To whom it may concern:I've tried to reach out to the customer but the number provided is not in service. Would it be possible to have the customer contact me so that I may assist with resolving this issue and determine if the customer has been properly refunded. Thank you,[redacted]

Review: You need to hire new customer service reps. I woke up early for a release reminder sent out via email, the website had a different picture than what was advertised in the email. To make sure, I called your service department 3 times, and all of them had no knowledge of what was being sold. I have sceptic about ordering the merchandise as I already have what was pictured on the website. I wanted what was advertised on the email. I had the product carted and ready to pay, until your sorry excuse of reps informed me it was a different product. Once I found out that the item was sold out, I went back to the site and the picture was changed to the shoe that I wanted (listed on the email) YOUR REPS NEED TO GET REPREMANDED AND I NEED COMPENSATION FOR THE LOSS OF SLEEP CONSIDERING IT WAS A WORK DAY.Desired Settlement: GIVE ME WHAT IS FAIR, I WANT THE SHOE.

Business

Response:

To whom it may concern:I was able to speak with the customer and fortunately we were able to resolve the matter.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Might I add, [redacted] is an exceptional asset to that company, and she has given me a positive outlook towards the customer service displayed for Jimmy Jazz. We need more representatives to display the type of leg work she put forth in regards to this matter. She definitely sets the bar. Regards,

Review: For my order [redacted] I got this package and it was empty, with nothing in it. It was not damaged or tampered with. I am not happy about this as I feel this was a scam on behalf of the website. When I contacted them, they said they have to do a claim through the post office, when it is clearly JJ's fault.Desired Settlement: I would like to be refunded in full for this mishap as I am not happy about it. I am down $245 with no shoes at all.

Business

Response:

To whom it may concern:The customer placed an order on 3/11/2015 and claimed that he received an empty package. Although an investigation was conducted and theresults concluded that the customer was not short shipped, as a courtesy we refunded the customer.The customer placed another order on 3/24/2015 and the customer claimed that he received an empty package. We did an investigation(based on weight, shipment and inventory count), and we have concluded that the package was shipped out weighting 9.35 lbs. I contacted [redacted] to request that an investigation be conducted on their end and was informed that the package was weighted at our facility, weighting 9.35 lbs. and weighted again at first drop off station, total weight 9.35 lbs. The package was weighted again at the second drop off station before being loaded on the delivery vehicle and the total weight remained 9.35 lbs. [redacted] concluded the investigation stating the customer was delivered a package weighting 9.35 lbs. Based on our investigation and the findings in [redacted]’s investigation there is no indication that the package was delivered empty. Per [redacted] the package was delivered to the customer with a weight of 9.35 lbs.Please see attached tracking information.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 1/2/2014 I returned items to the Deerbrook Mall Store that was purchased in December 2013 and was helped by Travonte (L253 ) I RECEIVED A STORE CREDIT FOR$75.71. I purchased two pair jeans in a total of $43.28 and had a balance of $32.43 I RETURNED TO DEERBROOK MALL IN MARCH 2014 TO MAKE A PURCHASE WITH THE REMAINING BALANCE OF THE STORE CREDIT AND WHEN I MADE MY FINAL SELECTION AND WENT TOCHECK OUT I WAS TOLD BY A FEMALE MANAGER THAT THE STORE CREDIT HAD BEEN USED ,I STATED TO HER THAT I NEVER USED THE REMAINING BALANCE OF THE STORE CREDIT AND SHE COULD NOT FIND IN THE SYSTEM THAT A PURCHASED HAD BEEN MADE WITH THE STORE CREDIT AND SHE ASKED IF SHE COULD MAKE A COPY OF MY RERECEIPTS ANDASKE FOR MY NAME AND CONTACT INFORMATION AND STATED THAT SHE WOULD FORWARD THE INFORMATION TO HER MANAGER AND HAVE THIS ISUSE EXCALATED NO ONE HAS CONTACTED ME. I HAVE TRIED TO RESOLVE THIS MATTER WITH THE TWO MANAGERS AT THE DEERBROOK MALL STORE AND I REACHED OUT TO CORPERATE OFFICE AND LEFT SEVERAL MEASAGES AND LEFT A MEASAGE FOR MRS. DINA. I WILLBE FORWARDING THIS COMPLAINT TO THE ATTORNEY GENERAL OFFICE AND THE Revdex.com.

Julius Crenshaw

281-459-3214

Review: To start off, I ordered a pair of Timberland boots for a fiend for Christmas. I ordered this item November 18, 2013. Upon retrieving this item, the item did not fit properly. The shoe was stated as a size 6 and they were clearly way too big because my fiend and I wear the same shoe size. Apparently [redacted] will not accept an item back just because you wrote on their box. I sent the item back 2 times requesting a refund and apparently every customer service representative told me they cold not find the item and that I never sent the item back. I had to retrace my package going back and forth to the post office everyday for an entire week because I lost my tracking number. After clarifying that my package was there, a supervisor lied to me telling me that there would be an 11% restocking fee since I wrote on the box and that I would get refunded. this was all a lie. It's been about 3 months and I have yet to receive a refund, confirmation email, NOTHING! infact I called today extremely frustrated about my refund and one of the customer service reps stated that my return wasnt even processed regardless of what the supervisor stated. this company is EXTREMELY unprofessional and clearly does not value their consumers. I am so upset that I spent my hard earned money on a company who could careless if you are satisfied with their product or not. All they want is your money and I will never spend another dime on any of their products. I would recommend footlocker, or hibbet sports HANDS DOWN!!! Very unprofessional. I was always promised a call back everytime I called because they were clueless on how to track my orders. They need to hire better customer service representatives, and the management they had DID NOT want to help me. I was only offered a 10% off my next order. YEA RIGHT! like i'd actually shop with this company after all that happened to my previous order. Needless to say, I still have not received my refund since I sent my order back in November.Desired Settlement: I would like a FULL refund for my item. I should not have to wait 3 months just to be refunded $80.00 This is ridiculous and I will be seeking legal matters if this issue is not resolved.

Business

Response:

To whom it may concern:I've contacted the customer regarding this claim and it is my understanding that this matter has been resolved. She has been fully refunded. At this time I would like to offer an apology to [redacted] as she did not have a pleasant experience. We take our customers concerns very serious and I would encourage [redacted] to contact me at any time if, in future, she should experience any problems. It was a pleasure speaking with her and am glad I could assist with resolving the issue. Thank you,[redacted]

Review: I was placing an order for some boots on clearence inorder for me to use a coupon code I had, I had to go over a certain amount. I added a shirt. the boots was in my cart for about 92.80 I go to check out and it 2 of the same boots plus the shirt in my cart I erase 1 pair of boots the price went up to 149 and change in my cart but not on the site yet the boots was still in clearence for the clearence price I put it in my cart its back to regular price. I called customer service spoke to the agent she told me there were no mark ups done she couldnt help beyond that so I asked for a manager her manager was busy so she said they would call me back within the hour took my name and phone number nobody called me. I get home from work made another attempt to speak to a manager, [redacted] or [redacted] was her name she told me since I dont have a snap shot of it being in my cart I coudnt get it for the advertised price and the best she cud do was 5 dollars off of shipping after I told her I had a free ship in my email and another code that took 10 or 20 off a certain amount. I feel digusted at the level of service I have receivedDesired Settlement: I want it for the clearence price I originally had it for in my cart and a better coupon code for making me feel crappy and not wanting to shop on the [redacted] website

Business

Response:

To whom it may concern:I've tried twice to contact the Customer but there is no voicemail in which to leave a message. I need more detail so that I can properly investigate the issue.In general when placing items in your shopping bag it is listed on the website in the FAQs that items are subject to change either in pricing or availability. Please see below:Can I save the items in my [redacted] shopping cart and buy them later? Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time. The only way to ensure those items will be available is to order immediately. If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase. We reserve the right to limit quantity on certain products.With this being noted, I would still like to investigate the matter to see if something could be done to rectify the issue the Customer had.Thank you, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] I can be reached at [redacted]

Review: On 9/9/14 I ordered 2 pair of New Balance 990 that was listed at 11.99 on Jimmy Jazz website. Today 9/11/14 I received an email and phone call stating there was a typo on the website and the price was incorrect, and they could not honor the price. The rep offered me 50% off the same shoe but using a MSRP of 149.95. After telling her that the same shoe in Gray or Black is not selling on their website for that price she told me the Navy ones which I originally ordered were new (the navy shoes are not currently showing on their site anymore). I told her that her statement was incorrect because I had these same shoes last year. She informed me that she could not apply the discount to the sale price and I could only use the discount right now and there is nothing else she could do. So instead of spending $24.00 for two pair she wants to give 50% off a price point that they use for new releases.Desired Settlement: I think they should honor the price or if they are going to offer a discount it should be from a realistic price not from a price they never intend to sell the shoe for.

Business

Response:

To whom it may concern:

There was indeed a typographical error which occurred on Jimmy Jazz.com and Customers were contacted to rectify the issue.

It is listed on our website in the FAQs that we are not responsible for typographical errors: (From the Jimmy Jazz site: "What is JimmyJazz.com’s policy on price adjustments? All sales are final in regards to pricing, except in states that have laws in conflict with this policy. Jimmy Jazz reserves the right to limit quantity by style/color, and is not responsible for typographical errors." We understand the inconvenience of this matter and we made every effort to explain and offer our Customers a discount on the item.

During this particular conversation Ms. [redacted] wanted to utilize the 50% discount on an item of her choosing, to be used at a later date. She was informed that we would not be able to accommodate this request as the offer could only be used on the item with the typographical error. She asked at that time to have the order cancelled.

We never want our Customers unhappy with our service and in an attempt to rectify this error Jimmy Jazz offered the effected Customers 50% this item.

We sincerely apologize to Ms. [redacted] regarding this unfortunate mishap and regret that we could not accommodate her.

Thank you.

Consumer

Response:

First of all it's Mr. [redacted] and I requested that they give me 50 % off the price that they typically sell the item for which is listed now for 119.00 she told me the discount would be off the msrp of 145.00. That's when the rep informed me that's all she could do and she would be canceling the order. If you are offering me half it should be half off what you sell the item for which I would have accepted

I am rejecting this response because:

Business

Response:

To whom it may concern:

I reached out to the customer to speak with him about the matter. I am happy to report I was able to assist the customer and Jimmy Jazz was able to rectify the error made.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Their customer service was excellent and I will continue to shop their.

Review: I think it is ridiculous that I have no options to exchange my sons shoes... I no longer bank with the bank I used to purchase and I only want to exchange THAT IS IT!!! they say you are required to RETURN crazy! and cant exchange in local store!?Desired Settlement: I just need a 5c!

Business

Response:

I've reached out to the customer, leaving a message. I established from the Customer Service Representative's notes on the order that the customer wanted exchange the item purchased but our current online policy does not allow for exchanges:

(From our FAQs on Jimmy Jazz.com: HOW DO I EXCHANGE A PRODUCT? "Because we are always receiving new inventory, we will be unable to process exchanges. If you’d like a different size, color, style or completely different product, please return (see return policy here) current item(s) for a refund, and place a new order online for other merchandise.") We understand the frustration but we receive a limited quantity and do not restock and this is the reason for this current policy

Ms. [redacted] has stated that she has since established an new bank account, this is not an issue as we can refund her new account once the merchandise is returned.

Consumer

Response:

I am rejecting this response because:They did not leave me a message, I am unable yto accept

A refund I had issues with bank don't understand why I can't return or exchange in store

Business

Response:

I actually called the customer twice...the first: I called and Ms. [redacted] hung up on me when I initially asked for her. Second: Upon calling back I got her voicemail and proceeded to leave a message.

At this point, I am not sure what the complaint is about, I had assumed there was some inconvenience due to our company policy not allowing for exchanges or returns to stores but this is noted on our website and I further explained why we are not able to accommodate that request in the first response...(From our FAQs on Jimmy Jazz.com: HOW DO I EXCHANGE A PRODUCT? "Because we are always receiving new inventory, we will be unable to process exchanges. If you’d like a different size, color, style or completely different product, please return (see return policy here) current item(s) for a refund, and place a new order online for other merchandise.")

The major factor of the complaint, I believed, was that the customer's previous account had since closed and she was concerned about how she would receive her refund, to which, I've stated that we would gladly refund her new account once the item is returned.

I am not exactly sure what there is to reject as I've only informed the customer on how she can obtain her refund once she returns her item as our policy at this time does not allow for exchanges or returns to stores.

Review: this is in reference to orders [redacted] and [redacted]. the first order had defects and was not the right size. they have no true exchange system including going to the local store. they said that the return label would subtract nearly $7 out of my refund. on top of that, they require that I send them back in a box, which [redacted] charged me a separate $9 for. I then had to order a different pair of boots because the original ones were no longer available. the first order was shipped the next business day, the second order is still not shipped going into the third business day despite using the same shipping option. I have tried using email, webchat, and phone calls to straighten this out. I keep being told that its in warehouse processing. the email person said that it takes up to two business days to ship, by the time I was angry enough to call them the phone rep added a day.. the webchat rep , [redacted] was of no help, disconnected the chat on me, and then blocked me from further attempts. the phone manager refused to identify himself other than ramone at extension [redacted] and refused to do anything to resolve my problems or give me any kind of partial refund. he then hung up the phone on me. this company has no idea how to handle customer service.Desired Settlement: I want some kind of reimbursement for the problems and delay with my orders and the complete failure of their customer service department

Business

Response:

To whom it may concern:I do apologize that [redacted] had an unsatisfactory experience regarding return shipping. We are currently working on allowing our customer's to return merchandise or make exchanges at the Jimmy Jazz Stores but this has not been made available yet. Generally Jimmy Jazz processes orders within 1-2 business days after receiving the order. The second order placed was placed on 3/7/2015 at 9:17pm. That order would not begin processing until the next business day (please see the FAQs listed on our website).I can see and can understand that this experience was frustrating to say the least. I am sorry. Please allow us to refund you the shipping costs on both your orders. The total refunded to you is: $25.79. Please allow 24 to 72 hours to see the refund.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased some jeans from Jimmy Jazz for my son when I discovered he wasn't wearing them I tried to return them. I no longer have the reciept so I was not allowed to. I have been trying to get an exchange, I tried to contact corportate with no luck I have sent emails with no response. I was told someone would contact me in 24hours and that has not happened. I patronize this business alot and I feel that its a slap in the face when an issue shows up and you get the run around. Poor customer service not a company that will last long. I am done with this company they do not respect the community they serve or the people that help build their business.

Product_Or_Service: Levi JeansDesired Settlement: DesiredSettlementID: Replacement

My desire is to return/exchange the jeans.

Business

Response:

To whom it may concern:

I did leave a message for Mr. [redacted] and he returned my call shortly there after. I spoke with him briefly to obtain further background on what transpired and I am currently working with the store's DM to have the matter addressed and resolved as quickly as possible. I should be able to respond to the customer with the desired resolution by the end of the week.

Consumer

Response:

I am rejecting this response because:

[redacted] I tried to reach [redacted] several times since this last correspondance I have not heard from her or anyone in the actual store can not figure out what the problem is other than the continued poor service or lack therof that I am receiving.

Business

Response:

To whom it may concern:

[redacted] (DM of the store in quesetion) was contacted and she in turn reached out to the customer. I've been informed that the matter with Mr. [redacted] has been resolved.

Mr. [redacted] I would like to thank you for your patience in this matter and if you should have any other questions or concerns please feel free to reach out to Ms. [redacted] or myself.

Thank you again,

Review: I purchased a shoe (6 1/2 Black Suede Puma) from the Jimmy Jazz in [redacted] in Cololonial Heights, Virginia on August 11, 2015. The shoe was a half size too small and a size 7 was needed. I contacted the store I purchased the shoes from and they stated that they did not have the size 7, but I could check with the other 2 locations. I contacted the Jimmy Jazz in [redacted] and they informed me that they had the shoe in the size 7. I asked the young lady if she could hold the shoe until I got there and she stated she would hold the shoe. After driving an hour to get to the the location ([redacted] Henrico, Va 23229) the young lady stated they did NOT have them. I explained to her that I drove an hour to exchange the shoe and she stated "It has been a long day and I don't know what happened." At this point it was only 1:30 p.m. NO store has the shoe that I need and the return policy does not allow returns. The store only allows exchanges or credits. Its nothing in the store that I want besides the shoe I purchased. The store informed me that its nothing else I could do. I feel like it was inconsiderate that she allowed me to drive an hour away and not have the shoe that she stated she had. Now I have a pair of shoes that can't fit and I can't return them. The shoe is and the size is available online, but I will have to purchase the shoe again and I will still lose my money.Desired Settlement: Refund, compensation for gas money, and the shoe in the correct size.

Business

Response:

To whom it may concern: I've contacted Mr. [redacted] to inform him that I've reached out to the [redacted] and [redacted] to investigate the complaint and informed him that he will be contacted shortly.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,