Jimmy Jazz

To whom it may concern:I've tried to reach out to the customer but the number provided is not in service. Would it be possible to have the customer contact me so that I may assist with resolving this issue and determine if the customer has been properly refunded. Thank...

you,[redacted]
[redacted]
[redacted]

To whom it may concern:I was able to speak with [redacted]. Our customer's experience is important to us and I have looked into the matter and I've made certain that the individuals involved have been addressed.[redacted] was refunded.If you should have any question or...

issues please do not hesitate to contact me.Thank you,[redacted]

To whom it may concern: I've contacted Mr. [redacted] to inform him that I've reached out to the [redacted] and [redacted] to investigate the complaint and informed him that he will be contacted shortly.Thank you,[redacted]

I do apologize for the misunderstanding. I've made sure that this customer has been refunded.

Complaint: [redacted]
I am rejecting this response because:I ordered these items on my phone it didn't give me an option to add the signature to my order. They need to fix they mobile oders
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Its not an answer to my problem 
Regards,
[redacted]

To whom it may concern:I was able to speak with [redacted] and we were able to rectify the misunderstanding. [redacted] I am sorry your experience was not satisfactory and in the future if you should have any issue please feel free to contact me.Thank you,[redacted]

To whom it may concern:I was able to speak with Ms. [redacted] and resolve the issue regarding her refund. I am sorry that Ms. [redacted] had the experience she did. Every Customer is important to us and our customer's feed back is imperative for improving our Customer Service Team.  I have...

looked into the matter and I've made certain that the individuals involved have been addressed. It was a pleasure speaking with you Ms. [redacted] and if in the future you should have an issue please feel free to contact me. I hope you feel better!

Complaint: [redacted]
I am rejecting this response because:
my number is listed above my daughter thought it was a bill collector calling sorry
Regards,
[redacted]

To whom it may concern:I apologize for the confusion but I do not understand how the customer came to the total listed in the complaint. The customer purchasedmerchandise totaling $140.00 his return-shipping fee was for $6.95 (as stated in our FAQs).  $140.00 - $6.95 = $133.05 (the amount...

returned) Shipping is not refunded.  What is your returnpolicy?RETURN POLICY …Step 3: ...Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit card. Your credit from JimmyJazz.com will reduce by $6.95 for this return shipping. There are no exceptions to this policy.Alternatively, you mayuse your own method of shipping and you are responsible for postage/insurance.We strongly suggest you add insurance for tracking purposes in case of a lostor stolen package. Please fill out the return form at the bottom of yourpacking slip, and include it with the merchandise along with your invoice thatcame with the purchase.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I offered to do a three way call with the bank and the supervisor refused to stay on the line to resolve the issue. It was more than 48 hours and the funds were still pending. I was told a supervisor would call back immediately I didnt hear anything by Friday so I called back in and continued to receive the run around.Customer service was awful.
Regards,
[redacted]

To whom it may concern:
 
I have reached out to the RSM and the DSM. They will be reaching out to the customer. I am awaiting their response. 
 
Thank you.

To whom it may concern: 
I am so very sorry for the delay regarding the claim for your lost package. We would have no way of knowing what delivery arrangements your building has set in place but regardless of that fact you still should have received immediate attention when you first...

called about the matter and for that I would like to apologize. I have already taken steps about how this matter was handled and forwarded this complaint to the manager requesting this be investigated. I've also put in the request for your refund and you should see it shortly within 24 to 48 hours.

Complaint: [redacted]
I am rejecting this response because: The promotion was not clearly stated and I refused what they was offering after they shorted me on my refund. And why would I accept free shipping when I had already purchased the jacket once. The issue arose when the merchandise did not fit. The promotion they are running should come off each individual item and not in one lump sum. Their customer service reps are rude and are not equipped to deal with these circumstances. I have researched this store and their reviews are horrible. I don't understand how they are still in business. They are running a complete scam with their customers. How is their response to this matter even equivalent to the issue at hand. Why would I really purchase something I already purchased once. I had to pay for shipping when I ordered it the first time and again when I returned the items.
Regards,
[redacted]

To whom it may concern:I've tried twice to contact the Customer but there is no voicemail in which to leave a message. I need more detail so that I can properly investigate the issue.In general when placing items in your shopping bag it is listed on the website in the FAQs that items...

are subject to change either in pricing or availability. Please see below:Can I save the items in my [redacted] shopping cart and buy them later? Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time. The only way to ensure those items will be available is to order immediately. If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase. We reserve the right to limit quantity on certain products.With this being noted, I would still like to investigate the matter to see if something could be done to rectify the issue the Customer had.Thank you, [redacted]

As per our FAQ Our commitment is to ship product within 1-2 business days after receiving the order.  Pleaseallow 2-7business days including handling and shipping time depending on the method of shipment of next day air to ground. Some orders require additional verification and this may...

take more than 1 - 2 business days to ship the order.

To whom it may concern:We have attempted to issue a refunded to [redacted] but we are unable to due to a dispute [redacted]l has filed with [redacted]Please close the dispute with [redacted] so that we will be able to issue the refund.  Thank so much.

[redacted]
I am rejecting this response because: I was refunded after I contacted the Revdex.com. I was originally told that I would not be recieving a refund and they would not be tracing the order until the following Monday. The only reason I was refunded is because I contacted the Revdex.com. However I was expecting quite a few packages over that weekend, I did not sign for the package, unknowingly my husband did.  If I am sent a free shipping label, I will gladly return them. After recieving my refund, I went into the store to purchase the same shoes for my 6 year old son, only to find out that they are girl shoes. Jimmy Jazz doesnt have them listed as neither boy or girl shoes They are royal blue and orange retro 4 [redacted], they could pass for boys shoes but according to Nike they were designed for a girl. We ended up purchasing another style Jordan. 
[redacted]
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