Jimmy Jazz

To whom it may concern: A courtesy claim was filed for this customer on and it takes 10 business days for a claim to be answered  by [redacted]. This customer was refunded on 9/12/2016 10 business days after the courtesy claim was filed.  Thank you.

To whom it may concern:
We feel this matter has been resolved. Mr. [redacted] has spoken with a manager from the store and they have come to a resolution.

To whom it may concern:
I've been informed that the customer has been contacted and the matter resolved. Also the customer was informed that if she still did not see her funds returned, she was given the cell phone number to the manager and was asked to...

call. 
 
Thank you so much.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:  I was advised that I was going to receive a refund for my shoes and shipping. I also requested a supervisor to contact me many times. I have yet to receive my refund for the shipping as advised above as well as the supervisor never formally apologized for me being g hung up on several times. I would like to receive my refund for the shipping as advised above. Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the issue will not be resolved until I speak with the DSM of Jimmy Jazz.  [redacted]

To whom it may concern:The customer placed an order on 3/11/2015 and claimed that he received an empty package. Although an investigation was conducted and theresults concluded that the customer was not short shipped, as a courtesy we refunded the customer.The...

customer placed another order on 3/24/2015 and the customer claimed that he received an empty package. We did an investigation(based on weight, shipment and inventory count), and we have concluded that the package was shipped out weighting 9.35 lbs. I contacted [redacted] to request that an investigation be conducted on their end and was informed that the package was weighted at our facility, weighting 9.35 lbs. and weighted again at first drop off station, total weight 9.35 lbs. The package was weighted again at the second drop off station before being loaded on the delivery vehicle and the total weight remained 9.35 lbs. [redacted] concluded the investigation stating the customer was delivered a package weighting 9.35 lbs. Based on our investigation and the findings in [redacted]’s investigation there is no indication that the package was delivered empty.  Per [redacted] the package was delivered to the customer with a weight of 9.35 lbs.Please see attached tracking information.Thank you.

This company has horrible customer service. I made a purchase and the item went on sale within hours. I valled and requested a price adjustment. They were very rude and disrespectful. I asked for a manager and was hung up on. I called corporate numerous times to no avail. They have not returned my calls and emails andit has been over 3 months. Whenever I call I getthe runaround. I am upset and disappointed that a company I spentmy hard earned money with treated a customer this way. Customer service clearly is not important to this company.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the response provided was not clearly stated on the product page. If it was stated clearly, I would not have purchased, as it was a time semi tube purchase. I was also given two different excuses/explanations as to why I hadn't received it yet by customer service reps. One actually told me when I called the day after purchase that I should have it by the end of business that day.
Regards,
[redacted]

Horrible customer service!! I pointed out a glitch when a promo code is entered in their cart. Promo code was for free shipping when you sign up for their email and offers. When you enter the code in their cart, it is applied but when you click to pay in [redacted] it removes the charge. I explained the glitch to a rep who didn't help. When I was transferred to a supervisor I, they said they would point it out to the IT department. I asked if they would credit me the charge. She refused. I asked her the glitch is the their issue, why do I have to incur the fee? She wouldn't respond. I asked what if the sho was on their foot, how would she feel? She was rude and when she couldn't answer the question, she transferred me to a hold that lasted for over 15 minutes. Essentially, she hung up. Also, I felt like I was speaking to someone in the ghetto because of the attitude, tone and the"[redacted]" demeanor. They basically just stole my money. At that rate, they must make a killing every day!! Disgusting! Stay away!!

To whom it may concern:I've reached out to the DSM of that location and the customer should be contacted within 48 hours.   Thank you.

To whom it may concern: I am so very sorry for the delay regarding the claim for your lost package. We would have no way of knowing what delivery arrangements your building has set in place but regardless of that fact you still should have received immediate attention when you first called...

about the matter and for that I would like to apologize. I have already taken steps about how this matter was handled and forwarded this complaint to the manager requesting this be investigated. I've also put in the request for your refund and you should see it shortly within 24 to 48 hours.

To whom it may concern:
 
A courtesy claim was filed for this customer on and it takes 10 business days for a claim to be answered  by [redacted]. This customer was refunded on 9/12/2016 10 business days after the courtesy claim was filed.
 
 
Thank...

you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To whom it may concern:
 
I've reached out to the customer and left a message. I inquired as to whether or not she still sees the double charge on her account.
 
 
Thank you.

We feel this issue has been resolve as the customer has been informed that she may come back anytime to utilize her store credit.

To whom it may concern:I've investigated this matter and see the customer was advised that the order was cancelled because information on his order could not be verified (Please see our FAQs as it states; "We reserve the right to cancel orders which cannot be verified. We regret that, in some cases,...

these measures may result in inconvenience to legitimate customers".  It was also explained that we could not offer specifics as this information is not made available to Customer Service.I am very sorry that the customer's bank would not allow a "Funds Release". I confirmed with the supervisor that assisted the customer that [redacted] bank was indeed called and they refused to do a "Funds Release" which was offered and would have released the pending hold on his account and made those funds immediately available but as stated his bank refused. Again, I am very sorry that we could not remedy the customer's request but we were constrained by his bank. A pending hold generally releases on it own, making those funds available again in about 3 to 5 business days and most banks will honor our request to have the funds released sooner but his would not.   Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and will be waiting for the company to contact me.
Regards,
[redacted]

To whom it may concern:
I reached out to the customer to speak with him about the matter. I am happy to report I was able to assist the customer and Jimmy Jazz was able to rectify the error made.