Jimmy Jazz

Complaint: [redacted]
I am rejecting this response because: The business did nothing to accommodate this order. And how can you read the FQA'S when you click on them an error occurs. And the free shipping they was offering after I purchased the jacket again at full price. Why would the consumer want to purchase something that was already purchased and returned and no money was ever put back in my account for the return. 
Regards,
[redacted]

To whom it may concern:Can the customer please provide the pictures taken? Than you.

To whom it may concern:
[redacted] placed his order on July 9th and unfortunately we do not process orders on Saturday and Sunday (This information can be found in our FAQ's). We began processing the order on Monday morning. We have taken measures which...

will help to reduce "out of stock" items. Unfortunately this item did sell out and we are very sorry. [redacted]'s money was refunded right way. I understand it is still an inconvenience and it is something we are actively working on improving.
Please accept our apologies. We would like to offer you 15% off your next purchase.
 
Thank you so very much.

To whom it may concern:I've reached out to the RSM and the DSM. The customer should be contacted shortly.

Apparently if you have applied a coupon to a purchase and need to return something from tht order the whole coupon amount gets deducted not just a percentage like most retail stores, they also charge a return shipment fee of 6.95, since you cant return online purchases to store expect to pay these "fees"
If I would have known I would not have purchased in the first place from them

To whom it may concern:This customer has been contact and the issue has been resolved.  Thank you so much.

Poor customer service at the Toledo, OH store. I have emailed twice and called and left a message to discuss how the assistant manager behaved. I have received not one response back at all.

To whom it may concern:I've reached out to the RSM and the customer should be contacted shortly. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I can be reached at [redacted]

I am sorry but the customer was called two time by myself and three times by customer service. I am not sure how I am expected to resolve this matter if the customer picks up the line and then denies she is the person we are looking for. I just wanted to add that the customer has already received a complete refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

To whom it may concern:I was able to speak with the customer and fortunately we were able to resolve the matter.Thank you,[redacted]

Two gentlemen Robbie & Andrew installed screening and sliding screen doors in our carport. Did an excellent job extremely happy with the job they did and there professional work and great attitude. Would recommend them to anyone. [redacted]

Complaint: [redacted]
I am rejecting this response because: To Whom It May Concern: I was never contacted by the merchant so there was nothing for...

me to respond about. I received the first email from Revdex.com stating the merchant would contact me but I never received a phone call/email from anyone. The next communication was on 2/7/2017 from Revdex.com stating the complaint is closed due to no response from me. Please advise. [redacted]
Regards,
[redacted]

To whom it may concern:
Can the customer please provide the pictures taken?
 
Than you.

To whom it may concern:
I was able to speak with Ms. [redacted]. I am very sorry her experience was not satisfactory. I informed her that this matter was forwarded and the individuals in this matter will be reprimanded.  We are taking steps to improve our customer service and our customer...

satisfaction. I hope I was able to assist her in resolving this matter. I am currently waiting to hear back from her.
 
Thank you.

To whom it may concern:I am reaching out to the DSM and I will have the DSM reach out to the customer to try and resolve this matter.   Thank you.

To whom it may concern:I've contacted the District Manager of this store and I am awaiting his response. Thank you,Dina

To whom it may concern:
I've been informed that the customer has been contacted and the matter resolved. Also the customer was informed that if she still did not see her funds returned, she was given the cell phone number to the manager and was asked to...

call. 
 
Thank you so much.

To whom it may concern:
 
I've called the customer and left a message asking to be contacted so that I can get more information regarding the store she went to.