Jimmy Jazz

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To whom it may concern:
A return shipping label was sent on March 13, 2014 and the item was received and processed back into our system on March 19, 2014. The customer received a full refund on the date the item was processed back into our system (March 19, 2014).
We do...

apologize for the delay you encountered with receiving your return shipping label. We would like to extend to you free shipping on your next order(s). The code to use would be UJ99 and is valid until April 30, 2014.
Again we are sorry for the delay.
Thank you,

Complaint: [redacted]
I am rejecting this response because: I am not sure if Jimmy Jazz is aware of how the Revdex.com.org goes. Once you respond it give me 14 days to answer or it will close case. As of today, their has not been one response stating if the DM was spoken to. I bought a Christmas present for my daughter on December 24,  over a month ago and I have yet to give it to her, because their seem to be a challenge with finding this DM as it seem the store manager also had the day I filed the complaint. The location where they sold me the two different shoes was [redacted] I can't believe I am going through all of this over $55.00 shoes! I have also visited the precinct and was told this location has had issues in the past. I would have to hate filing a small claims against this company as this is ridiculous! This just furthers my statement of the lack of care, and poor customer service I have received from this company. I have not heard from anyone with an actual resolution. 
Regards,
Patricia Price

Complaint: [redacted]
I am rejecting this response because:
I received contact via my caller ID for Jimmy Jazz and it is Friday, 02/12/16  few days days...

after the deadline from which I was expecting to be contacted by a DSN. I tried calling back few hours shortly and there is no response on the Jimmy Jazz Number which is [redacted] I can also be contacted by my mobile phone [redacted] Please advise.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because:They did not leave me a message, I am unable yto accept 
A refund I had issues with bank don't understand why I can't return or exchange in store

To whom it may concern:
There seems to be an error on the part of Customer Service regarding the policy of Jimmy Jazz returns. Generally, once an item(s) is received and processed back into our system is when a correct and or new item is shipped. I am so sorry that our customer was...

clearly misinformed about this. 
I've reached out to the customer  but have not made contact as of yet....I would like to offer at this time a discount on the next order placed with Jimmy Jazz.com which would give this customer 15% off the next order and would also like to offer free shipping as well. 
Again, I am so very sorry for this customer’s inconvenience and understand how frustrating it is to feel you are not valued as a customer. I want to assure this customer that this matter will be looked into further and the parties involved will be coached regarding procedures and practices as well as the true value of our customers and conveying that to them.

To whom it may concern:I was hoping that this matter would be able to be resolved quickly but unfortunately we are have difficulty reaching Ms. [redacted]. Could we have the contact information confirmed as we have been trying to reach the customer for several days now. Please see attached correspondence.Thank you.

To whom it may concern:I've contacted the customer regarding this claim and it is my understanding that this matter has been resolved. She has been fully refunded. At this time I would like to offer an apology to [redacted] as she did not have a pleasant experience. We take...

our customers concerns very serious and I would encourage [redacted] to contact me at any time if, in future, she should experience any problems. It was a pleasure speaking with her and am glad I could assist with resolving the issue. Thank you,[redacted]

To whom it may concern:I've been informed that the customer has been contacted and a resolution to the issue as been met. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted], We are very sorry the incorrect color was sent out to you and as stated the color you did order, in that size is out of stock. As per your request with the Customer Service Representative you spoke with yesterday, you will be refunded once the item is received back...

in our warehouse. Again we are very sorry you received the incorrect color. I will be removing the shipping charge you originally paid for your order due to this inconvenience.  The purchase amount you paid for that item was: $128.00 and the shipping was $9.45 making your total refund: $137.45. Thank you.

To whom it may concern:
[redacted] (DM of the store in quesetion) was contacted and she in turn reached out to the customer. I've been informed that the matter with Mr. [redacted] has been resolved. 
Mr. [redacted] I would like to thank you for your patience in this matter and if you should have any other questions or concerns please feel free to reach out to Ms. [redacted] or myself. 
Thank you again,

I was able to speak with Mr. [redacted] and  the matter has been resolved. Thank you very much.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern:
 
I am sorry there was a delay and it was our error. We were experiencing processing delays. When Mr. [redacted] called the supervisor he spoke with did offer the customer a refund for this inconvenience. I understand how frustrating it is, the order was...

needed by a certain date. Again, we are terribly sorry, these delays were unforeseen and are not common. The offer still stands, we would like to offer Mr. [redacted] a refund for this error. 
Thank you.

Complaint: [redacted]
I am rejecting this response because:I have not received any calls nor messages regarding this account. You can contact me by email [redacted], cell phone [redacted] or home number [redacted]. I am given you three ways. I would like this problem addressed immediately. 
Regards,
[redacted]

I was able to speak with Mr. [redacted] and  the matter has been resolved.
 
Thank you very much.

To whom it may concern: I've called the customer and left a message asking to be contacted so that I can get more information regarding the store she went to.

I am rejecting this response because:
[redacted]   I tried to reach [redacted] several times since this last correspondance I have not heard from her or anyone in the actual store can not figure out what the problem is other than the continued poor service or lack therof that I am receiving.