Jimmy Jazz

To whom it may concern: I have attempted to speak with the customer after receivingthe complaint, left a message but have not heard back as of yet. It is unfortunate that the customer receiveda mismatched item and because of this, I have taken steps and have
contacted distributionto investigate where the error has occurred so that we can correct the issue toprevent this from happing againUnfortunately, if the item the customer originally purchasedwas no longer available our only other course of action would have been to eitherreplace the shoe with another of the customer’s choosing or a refundThe customerwas inconvenienced, without question and I am sorry for thatIf *** ***would be interested, I would like to offer her 15% off her next purchase alongwith free shippingRegarding the Customer Service Representative, we take ourCustomer’s satisfaction seriously and unprofessional behavior by our staff is nevertoleratedWe will investigate the matter with the individuals involved andtake appropriate actionPlease accept my sincerest apologies.Thank you,*** ***

To who it may concern:I've reached out to the RSM and I am awaiting his responseThe customer should be contacted shortly. Thank you

To whom it may concern: I have reached out to the RSM and the DSMThey will be reaching out to the customerI am awaiting their response. Thank you

To whom it may concern: I am sorry to hear that your experience was less than satisfactoryI will investigate the claim that a customer service
representative was yelling at you, as this type of behavior is not tolerated
Regarding your order, I see that you used a promotional code: ***, which is for; $off $100+, $off $150+, $off $250+ That code removed $from the item that you ordered and you paid $for shippingWhen returning items, shipping is not refunded and you must pay for return shippingThere has been no advertising, I will break down your order amountsItem: $Promo code: -$(removed from the cost of your item) New merchandise total: $Shipping cost: $7.95 Order total: $ You then returned the order and you were charged for the return shipping Refund amount: $(you are not refunded for your original shipping) Return shipping fee: -$Total refund due $ I am sorry there has been confusion but you were refunded the correct amount From our FAQs If I need to return an item, do I have to pay the postage? Yes, you are responsible for postage back to our facility. Please read our complete returns policy
What is your return policy? RETURN POLICY How to process a return…..you may return your item(s) within days of the delivery date for a full refund of the purchasing priceShipping/handling fee, gift box, gift-wrap, or other charges are non-refundable
Thank you

To whom it may concern:I am sorry we were not able to cancel your order before it began processingThe Customer Service Representative was correct in saying we are unable to change or cancel an order once it is in the warehouseI do understand your frustrationI am sorryI would like to refund
you the return shipping you were charged. Thank you

To whom it may concern:
I called Ms*** and left a messageI am sorry to hear that she received the incorrect size itemI am have a return shipping label sent to the email address listed on your orderYou should receive this label within
hours.
Thank you,
*** ***

Complaint: ***
I am rejecting this response because:
I do apologize for not responding to the email that was sent when the
company responded I did not see it .They have not reached out to meI will try to reach out to them again
Regards,
*** *** I do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them again.I do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them again

To whom it may concern:As this is a serious claim I contacted *** *** Regional Sales Manager to investigateHis response is listed below."We did look into this issue and partnered with Loss PreventionBased on the investigation,
we discovered that several Associates violated the Company’s New Release Footwear PolicyAn associate sold two pair of the new release shoes to a customer and our policy states that the customeris only allowed to purchase one pairThe second issue found was that an employee purchased a new release prior to pm as stated in our policyThe Company’s policy is that our Customers are always first We did not however come across anything in which the associates were collecting money for raffling the tickets for the new release shoesAs a Company, we take these allegations seriously and the appropriate level of disciplinary action was administered."Thank you

To whom it may concern:
The customer called and informed us of the situationWe explained to the customer that this is an unfortunate glitchIt was explained to the customer that no funds had been withdrawn from her account it was a “pending hold” and those funds would drop back into
account within to hours. It was also explained to her that if she wanted the funds released immediately she would need to contact her back as we need a fax number from her bank to issue a “funds release” formRegarding the three way call, I am sorry there was confusionWe most certainly participate in this but we always ask that the customer to call the bank before contacting us as the hold time in waiting for a banking representative could far exceed a customer service representatives allotted timeI am so very sorry for the confusion, as it stands, it was a glitch and the pending hold on the customer’s account did indeed released and the funds were again available
Thank you

To whom it may concern:The customer called and informed us of the situationWe explained to the customer that this is an unfortunate glitchIt was explained to the customer that no funds had been withdrawn from her account it was a “pending hold” and those funds would drop back into account within
to hours. It was also explained to her that if she wanted the funds released immediately she would need to contact her back as we need a fax number from her bank to issue a “funds release” formRegarding the three way call, I am sorry there was confusionWe most certainly participate in this but we always ask that the customer to call the bank before contacting us as the hold time in waiting for a banking representative could far exceed a customer service representatives allotted timeI am so very sorry for the confusion, as it stands, it was a glitch and the pending hold on the customer’s account did indeed released and the funds were again available. Thank you

To whom it may concern:I've reached out to the DSM and the RSM regarding the matter and the customer will be contacted shortly. Thank you

I've contacted the customer and I am in the process of reaching out to the district store manager

Our warehouse recieved *** return on 1/and was refunded $78.83. That amount consisted off Merchandise Total + Tax-Return Label Fee. *** contacted our customer service department on 1/explaining her item was damaged, we issued her refund of $14.90. That amount consisted
of her original shipping $+ Return Label Fee $6.95. Customer has been refunded back everything

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

To whom it may concern:
I've reached out to the DSM of that location and the customer should be contacted within hours.
Thank you

To whom it may concern:I've been informed that the customer was able to speak with the District Manager and the problem as been resolved Thank you

To whom it may concern:I am sorry to hear that *** *** did not receive her packageThe type of shipping chosen does not have insurance but a claim was nevertheless filed on her behave by a customer service representative at Jimmy Jazz and it generally takes to seeks to conclude an
investigationInstead of making *** *** wait I would like to offer her a refund nowThe refund can take to business days but can be as quick as to hours (depending upon your bank). Please accept my apologies for this inconvenience *** ***.Thank you,Dina A***

To whom it may concern:I apologize for the confusion but I do not understand how the customer came to the total listed in the complaintThe customer purchasedmerchandise totaling $his return-shipping fee was for $(as stated in our FAQs) $- $=
$(the amount returned) Shipping is not refunded. What is your returnpolicy?RETURN POLICY …Step 3: ...Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit cardYour credit from JimmyJazz.com will reduce by $for this return shippingThere are no exceptions to this policy.Alternatively, you mayuse your own method of shipping and you are responsible for postage/insurance.We strongly suggest you add insurance for tracking purposes in case of a lostor stolen packagePlease fill out the return form at the bottom of yourpacking slip, and include it with the merchandise along with your invoice thatcame with the purchase

Our warehouse recieved *** return on 1/and was refunded $78.83. That amount consisted off Merchandise Total + Tax-Return Label Fee. *** contacted our customer service department on 1/explaining her item was damaged, we issued her refund of $14.90. That amount
consisted of her original shipping $+ Return Label Fee $6.95. Customer has been refunded back everything