Jimmy Jazz

First of all it's Mr [redacted] and I requested that they give me % off the price that they typically sell the item for which is listed now for she told me the discount would be off the msrp of That's when the rep informed me that's all she could do and she would be canceling the orderIf you are offering me half it should be half off what you sell the item for which I would have accepted I am rejecting this response because:

To whom it may concern: I am sorry that Ms [redacted] has not received her packageI've consulted with our shipping supervisor and it has been confirmed that the package was indeed shipped; it left our warehouse on February 5, I've also contacted USPS regarding the package and was told that they only have 'Electronic Shipping Info' and stated they do not have record of package receiptI have filed a claim with USPS as we've shipped the merchandise I am not completely sure why this complaint was filed as the issue with the missing package has been addressed and the desired resolution has been metIt is my understanding that Ms [redacted] called and spoke with a CSR yesterday and was informed that a supervisor stated she would be refunded for this order with the understanding that if the tracking information is updated by USPS and shows as "shipped" she would be charged for the delivered merchandiseMs [redacted] was refunded for this order yesterday; it takes to hours for the refund to reflect in an account Regarding the claim that Customer Service Representatives were not helpful and rude; an investigation will be conducted regarding this, as unprofessional behavior towards our Customers is never tolerated Thank you,

Horrible customer service!! I pointed out a glitch when a promo code is entered in their cartPromo code was for free shipping when you sign up for their email and offersWhen you enter the code in their cart, it is applied but when you click to pay in [redacted] it removes the chargeI explained the glitch to a rep who didn't helpWhen I was transferred to a supervisor I, they said they would point it out to the IT departmentI asked if they would credit me the chargeShe refusedI asked her the glitch is the their issue, why do I have to incur the fee? She wouldn't respondI asked what if the sho was on their foot, how would she feel? She was rude and when she couldn't answer the question, she transferred me to a hold that lasted for over minutesEssentially, she hung upAlso, I felt like I was speaking to someone in the ghetto because of the attitude, tone and the" [redacted] ***" demeanorThey basically just stole my moneyAt that rate, they must make a killing every day!! Disgusting! Stay away!!

To whom it may concern:I've contacted the District Manager of this store and I am awaiting his responseThank you,Dina

To whom it may concern:I apologize for the confusion but I do not understand how the customer came to the total listed in the complaintThe customer purchasedmerchandise totaling $his return-shipping fee was for $(as stated in our FAQs) $- $= $(the amount returned) Shipping is not refunded What is your returnpolicy?RETURN POLICY Step 3: ...Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit cardYour credit from JimmyJazz.com will reduce by $for this return shippingThere are no exceptions to this policy.Alternatively, you mayuse your own method of shipping and you are responsible for postage/insurance.We strongly suggest you add insurance for tracking purposes in case of a lostor stolen packagePlease fill out the return form at the bottom of yourpacking slip, and include it with the merchandise along with your invoice thatcame with the purchase

To whom it may concern: I've reached out to the District Store Manager as well as the Regional Store Manager and this response was sent to me: "I have attempted to contact this customer several timesI actually attempted today (04/18/2016) as well with no luckI have left messages informing her we were going to take of this situationIn my messages I also informed her that the store manager is aware if she happened to just stop by there I spoke with Store manager and she understands what to do." I would ask at this time for the customer to please provide a valid phone number as we are unable to make contact with her with the number provided and or an email addressAs we have attempted to reach out to the customer in an effort to resolve this matter with no responseThank you

To whom it may concern: I am so very sorry for the delay regarding the claim for your lost packageWe would have no way of knowing what delivery arrangements your building has set in place but regardless of that fact you still should have received immediate attention when you first called about the matter and for that I would like to apologizeI have already taken steps about how this matter was handled and forwarded this complaint to the manager requesting this be investigatedI've also put in the request for your refund and you should see it shortly within to hours

To whom it may concern:This customer has been contact and the issue has been resolved Thank you so much

Complaint: [redacted] I am rejecting this response because: my number is listed above my daughter thought it was a bill collector calling sorry Regards, [redacted]

To whom it may concern:Unfortunately, we will not be able to refund the customer because only the person who opened the dispute with [redacted] can close the dispute.Please be advised we are unable to issue a refund when there is an open dispute with [redacted] The customer received the merchandiseWe corrected the issue by updating the site to show the time frame for shipping to Non Contiguous StatesWe also offered the customer a refund of the shipping cost for the trouble the customer had regarding the site not having the shipping time frameUnderstanding there was lack of information on the site we further offered 10% off the customer's next purchase but we are not able send the refund when there is an open dispute on [redacted] Again the customer who opened the dispute is the only person who can close the disputeWe want to resolve the matter and have tried to do so but if the customer is unwilling to corporate that is not much else we can do Thank you so much

To whom it may concern:I've reached out to the RSM and the customer should be contacted shortly. Thank you.

To whom it may concern:I was able to speak with [redacted] and we were able to rectify the misunderstanding [redacted] I am sorry your experience was not satisfactory and in the future if you should have any issue please feel free to contact me.Thank you,*** ***

To whom it may concern: I've called the customer and left a message asking to be contacted so that I can get more information regarding the store she went to

Complaint: [redacted] I am rejecting this response because: Poor handling of this situationThis company care little or none about customer satisfaction Regards, [redacted]

To whom it may concern:I was hoping that this matter would be able to be resolved quickly but unfortunately we are have difficulty reaching Ms [redacted] Could we have the contact information confirmed as we have been trying to reach the customer for several days nowPlease see attached correspondence.Thank you

To whom it may concern:We have attempted to issue a refunded to [redacted] but we are unable to due to a dispute [redacted] ***l has filed with [redacted] Please close the dispute with [redacted] so that we will be able to issue the refund Thank so much

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I was very pleased with *** who called to resolve this matterShe was very genuine and sincereShe empathized with how I felt and made it clear that they would take the proper steps to addressing the individuals involved with this issueI can't thank her enough for the attention she shown in getting a satisfactory resolution to the issueI have even purchased once more from this company after speaking with ***.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

To whom it may concern:Customer Service was able to reach out to the customer and resolve the matter. Thank you

I was able to speak with *** *** and we were able to resolve the matter. Thank you very much