Jimmy Jazz

Poor customer service at the Toledo, OH storeI have emailed twice and called and left a message to discuss how the assistant manager behavedI have received not one response back at all

To whom it may concern:I am reaching out to the DSM and I will have the DSM reach out to the customer to try and resolve this matter Thank you

To whom it may concern: We feel this matter has been resolvedMr [redacted] has spoken with a manager from the store and they have come to a resolution

Complaint: [redacted] I am rejecting this response because: I offered to do a three way call with the bank and the supervisor refused to stay on the line to resolve the issueIt was more than hours and the funds were still pendingI was told a supervisor would call back immediately I didnt hear anything by Friday so I called back in and continued to receive the run around.Customer service was awful Regards, [redacted]

To whom it may concern: A courtesy claim was filed for this customer on and it takes business days for a claim to be answered by ***This customer was refunded on 9/12/business days after the courtesy claim was filed Thank you

I've reached out to the district manager to contact [redacted]

Complaint: [redacted] I am rejecting this response because: The business did nothing to accommodate this orderAnd how can you read the FQA'S when you click on them an error occursAnd the free shipping they was offering after I purchased the jacket again at full priceWhy would the consumer want to purchase something that was already purchased and returned and no money was ever put back in my account for the return Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I received contact via my caller ID for Jimmy Jazz and it is Friday, 02/12/ few days days after the deadline from which I was expecting to be contacted by a DSNI tried calling back few hours shortly and there is no response on the Jimmy Jazz Number which is [redacted] I can also be contacted by my mobile phone [redacted] Please advise Regards, [redacted]

To whom it may concern: I am sorry there was a delay and it was our errorWe were experiencing processing delaysWhen Mr [redacted] called the supervisor he spoke with did offer the customer a refund for this inconvenienceI understand how frustrating it is, the order was needed by a certain dateAgain, we are terribly sorry, these delays were unforeseen and are not commonThe offer still stands, we would like to offer Mr [redacted] a refund for this error Thank you

To whom it may concern:I've tried to reach out to the customer but the number provided is not in serviceWould it be possible to have the customer contact me so that I may assist with resolving this issue and determine if the customer has been properly refundedThank you, [redacted]

To whom it may concern:I've reached out to the District Manager and informed him of the complaintHe will investigate and inform me of the outcomeHe will be reaching out to the customer in an effort to resolve the issue.Thank you, Dina

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

To whom it may concern:I've tried twice to contact the Customer but there is no voicemail in which to leave a messageI need more detail so that I can properly investigate the issue.In general when placing items in your shopping bag it is listed on the website in the FAQs that items are subject to change either in pricing or availabilityPlease see below:Can I save the items in my [redacted] shopping cart and buy them later? Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to changeThis means that the items you have in your shopping cart today may not be available at a later timeThe only way to ensure those items will be available is to order immediatelyIf you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchaseWe reserve the right to limit quantity on certain products.With this being noted, I would still like to investigate the matter to see if something could be done to rectify the issue the Customer had.Thank you, ***

We feel this issue has been resolve as the customer has been informed that she may come back anytime to utilize her store credit

I was able to speak with Mr [redacted] and the matter has been resolved Thank you very much

To whom it may concern:I tried to reach out to the customer but the number listed appears to be the wrong numberWhen I called the woman that answered stated I had the wrong numberPlease have the customer supply a numberI attempted to reach the customer multiple times at the number listedThanks so much

Complaint: [redacted] I am rejecting this response because: I am not sure if Jimmy Jazz is aware of how the Revdex.com.org goesOnce you respond it give me days to answer or it will close caseAs of today, their has not been one response stating if the DM was spoken toI bought a Christmas present for my daughter on December 24, over a month ago and I have yet to give it to her, because their seem to be a challenge with finding this DM as it seem the store manager also had the day I filed the complaintThe location where they sold me the two different shoes was [redacted] I can't believe I am going through all of this over $shoes! I have also visited the precinct and was told this location has had issues in the pastI would have to hate filing a small claims against this company as this is ridiculous! This just furthers my statement of the lack of care, and poor customer service I have received from this companyI have not heard from anyone with an actual resolution Regards, Patricia Price

To whom it may concern:I've been informed that the customer has been contacted and a resolution to the issue as been metThank you

[redacted] I am rejecting this response because: I was refunded after I contacted the Revdex.comI was originally told that I would not be recieving a refund and they would not be tracing the order until the following MondayThe only reason I was refunded is because I contacted the Revdex.comHowever I was expecting quite a few packages over that weekend, I did not sign for the package, unknowingly my husband did If I am sent a free shipping label, I will gladly return themAfter recieving my refund, I went into the store to purchase the same shoes for my year old son, only to find out that they are girl shoesJimmy Jazz doesnt have them listed as neither boy or girl shoes They are royal blue and orange retro [redacted] , they could pass for boys shoes but according to Nike they were designed for a girlWe ended up purchasing another style Jordan [redacted]

To whom it may concern:I was able to speak with Ms [redacted] and resolve the issue regarding her refundI am sorry that Ms [redacted] had the experience she didEvery Customer is important to us and our customer's feed back is imperative for improving our Customer Service Team I have looked into the matter and I've made certain that the individuals involved have been addressedIt was a pleasure speaking with you Ms [redacted] and if in the future you should have an issue please feel free to contact meI hope you feel better!