Jimmy Jazz

This company has horrible customer service I made a purchase and the item went on sale within hoursI valled and requested a price adjustment They were very rude and disrespectful I asked for a manager and was hung up onI called corporate numerous times to no avail They have not returned my calls and emails andit has been over months Whenever I call I getthe runaroundI am upset and disappointed that a company I spentmy hard earned money with treated a customer this wayCustomer service clearly is not important to this company

To whom it may concern:I was able to speak with [redacted] and we were able to rectify the misunderstanding [redacted] I am sorry your experience was not satisfactory and in the future if you should have any issue please feel free to contact me.Thank you, [redacted] ***

I do apologize for the misunderstandingI've made sure that this customer has been refunded

To whom it may concern:I am sorry Ms [redacted] that you had such a difficult time regarding customer serviceAt no time is it acceptable to disrespect a customer in any wayWe will look into what occurred and address it accordinglyIf there is indeed an error on the site we will investigate and correct the errorI looked into your customer account an saw that you were sent a return shipping label on April 8th and again on April 10thI see that you utilized the firstI will see to it that you receive a refund for the shipping you originally paid for your order Again, I am sorry there was an issue with your order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to Regional Manager Eric, and he had me to return to another location that had the correct shoes and I finally received my daughters Christmas giftThanks! Regards, [redacted] ***

To whom it may concern: I've reached out to the DSM and the customer should be contacted within to hours Thank you

To whom it may concern: I have reached out to the RSM and the DSMThey will be reaching out to the customerI am awaiting their response Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will be waiting for the company to contact me Regards, [redacted]

To whom it may concern:I am very sorry there is confusionWhen calling Customer Service, our system states the name of the company you are calling along with prompts to choose from depending upon your needsPerhaps the incorrect number was being enteredI am very sorry The customer ordered two pairs of sneakers but ordered the incorrect sizeWhen the customer called to inquire how she could rectify her error she was informed of our return policyThe customer sent back both pairs but only one was in stock for the size she wantedThe customer was refunded for the one pair of sneakers (as we did not have the size requested)The other sneaker was shipped out and received as confirmed here in the customer's Revdex.com complaint The customer was sent an email on 9/15/which informed her which sneaker was shipped along with the new tracking number She called into customer service on 9/25/and was informed during that call that she was indeed refunded for one sneaker and was reshipped the other in the desired sizeThe customer has been refunded correctlyI would ask that she check her records againI've reached out to the customer and left a message Thank you

I've reached out to the DSMThe customer should be contacted shortly Thank you

To whom it may concern: I've reached out to the customer and left a message. I inquired as to whether or not she still sees the double charge on her account. Thank you.

Complaint: [redacted] I am rejecting this response because: it is still not clear why the order was cancelled? My main issue is that the merchant processed the order, sent a confirmation email and decided for no apparent reason to cancel thus creating this dilemmaIt is common courtesy to advise why (i.e.: out of stock, etc.) but to cancel an order with no explanation tying up the consumer funds for 3-days is inexcusableThe merchant's representative did not explain or express this was in their terms and/or contract, he simply said that was the only information he could provide when I asked why it was cancelledI even asked him if I can reorder the merchandise in which I did and it was cancelled again for no reasonBut why? That's the million dollar question? And what kind of discrepancy? Can't be on mine as the funds were available on my endAnd furthermore, if the merchant is cancelling the order is it not good business practice to contact their bank and request the funds be released as explained by the representatives from my bank which would have allowed the funds to be taken off pending status right away? not to mention the fact, canceling the order and not notifying my bank the funds were in limbo as per their agreement with vendor.So, in short, If a merchant cancels an order on their part for no reason should they not notify the consumer's bank?And if the order is cancelled on their part - is it not fair to notify the consumer as to why? I'm still confused.Thank You Regards, [redacted]

To whom it may concern:I am sorry that Mr [redacted] was not happy with the amount of time it took to process his order for the gift certificatePer our FAQs regarding the time it takes to process an order (I just placed an orderHow long before it will be shipped? Our commitment is to ship product within 1-business days after receiving the order.....Some orders require additional verification and this may take more than - business days to ship the order.) Unfortunately, Mr [redacted] 's order took longer because the information which was provided required further verificationHis order was being verified and was released on the 22nd at end of business day which made the certificate available the following business dayWhat is written regarding a certificate being available within is few hours is indeed correct but this is when billing information on the order for the certificate has been verified Please accept our apologizes

Complaint: [redacted] I am rejecting this response because: The promotion was not clearly stated and I refused what they was offering after they shorted me on my refundAnd why would I accept free shipping when I had already purchased the jacket onceThe issue arose when the merchandise did not fitThe promotion they are running should come off each individual item and not in one lump sumTheir customer service reps are rude and are not equipped to deal with these circumstancesI have researched this store and their reviews are horribleI don't understand how they are still in businessThey are running a complete scam with their customersHow is their response to this matter even equivalent to the issue at handWhy would I really purchase something I already purchased onceI had to pay for shipping when I ordered it the first time and again when I returned the items Regards, [redacted] ***

To whom it may concern: A return shipping label was sent on March 13, and the item was received and processed back into our system on March 19, The customer received a full refund on the date the item was processed back into our system (March 19, 2014) We do apologize for the delay you encountered with receiving your return shipping labelWe would like to extend to you free shipping on your next order(s)The code to use would be UJand is valid until April 30, Again we are sorry for the delay Thank you,

Complaint: [redacted] I am rejecting this response because: I do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them again Regards, [redacted] I do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them againI do apologize for not responding to the email that was sent when the company responded I did not see it .They have not reached out to meI will try to reach out to them again

To whom it may concern:Can the customer please provide the pictures taken? Than you

Complaint: [redacted] I am rejecting this response because: the response provided was not clearly stated on the product page. If it was stated clearly, I would not have purchased, as it was a time semi tube purchase. I was also given two different excuses/explanations as to why I hadn't received it yet by customer service reps. One actually told me when I called the day after purchase that I should have it by the end of business that day. Regards, [redacted]

To whom it may concern: I reached out to the customer to speak with him about the matterI am happy to report I was able to assist the customer and Jimmy Jazz was able to rectify the error made