Jimmy Jazz

Complaint: ***
I am rejecting this response because: the store manager told me he is not authorized to make mangerial decisions and it required his boss, whom he would not give me his name nor his own
Regards,
*** ***

To whom it may concern:We are looking into the possible error regarding the mobile site and signature required not showing for the customerPlease accept our sincerest apologiesWe are very sorry that the customer has had this much difficultyI will make sure the customer receives a full refund. Thank you so very much

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am rejecting this response because: I've tried contacting the company to resolve the issue with the number provided, but it seems to be an incorrect number as I've tried several times on separate occasions and I keep getting a busy tone

As per our FAQ
Our commitment is to ship product within 1-business days after receiving the order. Pleaseallow 2-7business days including handling and shipping time depending on the method of shipment of next day air to groundSome orders require additional
verification and this may take more than - business days to ship the order

I reached out to the DSM of that store and the customer should be contacted shortly. Thank you

Revdex.com:At this time, I have not been contacted by Jimmy Jazz regarding complaint ID ***.Sincerely,*** ***

To whom it may concern: I am very sorry *** *** had an unsatisfactory experience atone of the Jimmy Jazz retail stores and due to this, he elected to cancel hisonline purchases with Jimmy Jazz Direct…(“From: *** ***(Cr ***)
***Sent: Wednesday, February 18, 2015Subject: Re: Jimmy Jazz Shipment Confirmation - Your Order is on Its Way!I have called, and emailed to tell you that I had no intention of doingbusiness with your company. FYI - By accident I inputted the wrongaddress on the web order on February 15, 2015. I went to the mallstore for assistance in that matter. While I was there, I sawunderwear, three to a pack, and the clerk Lotosha told me they were $24.99each. She charged me $each. Lotosha knew theunderwear were on sale, but lied. When I caught her in her lie, Iasked for my money refunded. She refused. The InvoiceNumber is *** register *** *** ***. The descriptionreads Three Boxer Brief, which was on sale on your website for $24.99. It was charged to my *** *** credit card whichaffords consumers buyers protection which really comes in handy when dealingwith unscrupulous, unrepentant store employees like Lotosha. As a result of her recalcitrance, I came home and canceled bothorders, #*** and ***. Lotosha is not too bright, she cannot do math, sheneeds a calculator. If she were intelligent enough to do the math inher head, she would have known the discount she quoted was still farabove the price I was charged, moreover intermediate discounts had occurred. Ared sticker was still one of the underwear packages. So you can refund my money now.”) We do not allow staff to treat or speak to customers disrespectfullyA staff member belittling a customer for any reason would not be toleratedNor do I believe it is acceptable behavior to have our staff treated in such a wayIt is always our goal to create an environment where a customer feels comfortable shopping with usWe at Jimmy Jazz do not want our customers to feel taken advantage of; we understand errors happen and look for ways to rectify the error *** *** mentioned that the price listed online did not match the price listed in the storeI would ask that *** *** please refer to the FAQ of the website in which it states under “pricing”: “Is pricing the same in your stores as it online?While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same“ The staff in no way acted unscrupulousThe sales associate was indeed adhering to the rules and regulations set forth by the store’s managerial staff. As it were, *** *** had the misconception regarding the pricingThe sale in that store was for; “SELECTED MERCHANDISE ONLY” taking “25% off the MSRP”.The $was the price for that item once it already had the 25% taken off the MSRP Regarding the order which unfortunately shipped…Our system is automatically set up to charge a customer once an order is shipped, during the cancellation process, one of the two orders he placed was not able to be cancelled in time, hence the shipment and charge for the itemsAlthough we had previous approval to ship *** *** the merchandise(we do not charge and ship merchandise to random individuals) we would assume *** *** would return merchandise he clearly stated he did not wantWe understand “good faith” is not instilled in every individual, but we, as a company will continue to conduct ourselves with “sincerity of intention”, regardless of individuals who choose not to exercise such practices Although it may seem an unconscionable way to receive free goods, we will be refunding *** *** The refund will take to business daysThank you

Knox Aluminum put a screen room on the front of our house and did a great job Had a leak and they came out three times and caulked Leak was in the roof and didn't have anything to do with the scr.een room Very quality work!

To whom it may concern:I understand the customer is upset that his orders were cancelled and per the memos listed in one of the orders a Customer Service Lead explained the we are not given specific reasons on why an order is cancelledWe are only informed that information provided by the customer
could not be verifiedThis is the only information we are given in an effort to protect our customer's rights and privacyIt was noted that the customer was upset and did not believe what he was being told and demanded a more detailed reasonWhen it was repeated that we are not given specifics for cancellations he wanted to be transferred to corporate and stated that he would file a complaint.Again we are very sorry that his orders were cancelled but it was explained to the customer and he was never chargedWe are truly sorry the inconvenience. It states in our FAQs in the section under "Fraud" that: We reserve the right to cancel orders which cannot be verifiedWe regret that, in some cases, these measures may result in inconvenience to legitimate customers

Complaint: ***
I am rejecting this response because:
I am just now getting a call back from the DM! On 1/4/16! She was suppose to call me back on the 12/21/to let me know if she
could locate the shoe She never called me back! I called again on 1/1/and left a message No call back I see now the only reason she did call back was because NJ Jimmy Jazz told her too! I let her know that I had to call around to different stores to locate the shoe I had to drive all the way to Greenbriar Mall to exchange this shoe! I should not have had to do this I let her know that this company has the most ridiculous return policy I let her know that she did not help at all I let her know that I had to resolve my own issue! She did try to offer a discount in the store I told her I did not want it I also told her that I rather pay more at another store than shop with this company again I only came to this store because my husband told me too This was my first encounter with this company and it is certainly my last I will stick to *** *** were I know the employees are more pleasant and know about shoes
Regards,
*** ***

I've reached out to the District Store Manager to contact the customer

To whom it may concern:
I tried to reach out to the customer but the number listed appears to be the wrong numberWhen I called the woman that answered stated I had the wrong number.
Please have the customer supply a numberI attempted to reach the customer multiple times at
the number listed.
Thanks so much

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business did a great job to contact me, apologized and accepted responsibility and resolved the issue
Regards,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Jimmy Jazz has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

To whom it may concern:
I've reached out to the DSM and the customer should be contacted within to hours
Thank you

Complaint: ***
I am rejecting this response because:
I haven't received a response from the business
Regards,
*** ***

I've contacted Ms*** to contact you regarding this matterI hope it is able to be resolved quickly

My fiancée and I shopped at Jimmy Jazz for the first time todayWe bought some black jeans for the price of $ Before purchasing the jeans, my fiancée asked the store clerk if he could try them onWe were advised that there were no fitting roomsNo red flags because the store is newer at this location and it looked like it was still under constructionWe went to another store and while he was trying on a shirt, he tried on the pantsThey were extremely small, so we decided to return themThe store clerk refused to return our moneyWe had only been out of the store for minutesThey have a no returns policy, only exchange or store creditIf you get a store credit, you must use it in daysWe were basically forced to exchangeOur intent was not to purchase random items, being that we were going to an all black eventI can almost understand a no return policy if you have the chance to try on, but we weren't given that opportunityThe store clerks were very rude and sarcastic when we requested our money backI will never shop there againThis is a scam

To whom it may concern:*** *** placed his order on July 9th and unfortunately we do not process orders on Saturday and Sunday (This information can be found in our FAQ's)We began processing the order on Monday morningWe have taken measures which will help to reduce "out of stock" items
Unfortunately this item did sell out and we are very sorry*** ***'s money was refunded right wayI understand it is still an inconvenience and it is something we are actively working on improving.Please accept our apologiesWe would like to offer you 15% off your next purchase. Thank you so very much