Jimmy Jazz

Review: I placed an order online and the order was never received, although the tracking number stated it was delivered. I called the company to make them aware I never received the merchandise. They stated that there was nothing they could do and I asked for a claim number and they stated they do not get claim numbers they just email the post office which I find hard to believe.Desired Settlement: All I would like is either a refund of my money or a replacement sent to me.

Business

Response:

To whom it may concern:I am sorry to hear that [redacted] did not receive her package. The type of shipping chosen does not have insurance but a claim was nevertheless filed on her behave by a customer service representative at Jimmy Jazz and it generally takes 4 to 6 seeks to conclude an investigation. Instead of making [redacted] wait I would like to offer her a refund now. The refund can take 3 to 5 business days but can be as quick as 24 to 48 hours (depending upon your bank). Please accept my apologies for this inconvenience [redacted].Thank you,Dina A[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contacted the company's customer service line on July 3 to resolve an issue of paying $16.14 for expedited FED Ex shipping despite the company indicating (after my order was placed) that the package would not arrive until July 7. As of today, July 8, 7:44 pm I have still not received the package.Desired Settlement: I want a full refund and a phone call from the organizations management explaining why I was fraudulently charged for expedited shipping.

Business

Response:

I've contacted Ms. [redacted] and did apologize for the experience she had when calling regarding her order. I've taken steps to have the matter investigated and the individual coached regarding proper procedure. It is never our intention to have our Customers feel dissatisfied with their shopping experience with Jimmy Jazz and we value our customers. We are working everyday to improve our customer service and appreciate Ms. [redacted]'s input. I've refunded Ms. [redacted], her complete shipping for this order was refunded. I've called and left her a message but have not been able to speak with her again so at this time I would also like to offer her 15% off her next order with free shipping.

This is something I will note in order #[redacted] so when calling into customer service any rep she speaks with will be aware of this....again I would like to apologize and I hope I was able to help in this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To Whom It May Concern:On Saturday, June 7th I entered a Jimmy Jazz store in Brooklyn,NY (5th ave location) to purchase a $20 Hawaiian shirt for my teenage son who was present with me at the time. He went upstairs to the cashier to pay using my debit card w/pin and was denied. The cashier was unprofessional and disrespectful towards my son. I went upstairs to show face thinking she needed to see the cardholder and was confronted aggressively and told by the manager and another employee that it was the owner's policy and I was unable to purchase the item. I mentioned to the manager I was previously at another Jimmy Jazz location and purchased with my debit card and was not asked for I.D. The manager then says " it all depends on the neighborhood and people? At that point I was furious and appalled by this racial and discriminatory comment and was about to leave when the aggressive cashier starting yelling and accusing my son and I of being low life thieves. This act of discrimination is unacceptable and it speaks very highly of the owners who hired unfit people to represent their brand, stores and credibility. I purchased the shirt online for my son however, I would like to be reimbursh for the delivery fee.Desired Settlement: I would like a letter of apology and also to be reimbursh for the delivery fee.

Business

Response:

To whom it may concern:

I've read t he complaint submitted by Ms. [redacted] and am truly disturbed by what she describes. I have refunded her shipping and contacted the actual location. We will be conducting an investigation into the situation Ms. [redacted] described.

I've tried to reach out to Ms. [redacted] to speak with her directly but she does not have voicemail. I would like to apologize to you Ms. [redacted] and your son. We value our customers and never want you to feel t hat you are not valued or that your value is less because of your race or where you live. The behavior described does not represent the company's views and we do not, under any circumstances, allow the employees of Jimmy Jazz to mistreat our customers. This matter will be investigated and the individuals involved will be addressed accordingly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order from the website on 05/25/14. During this time, free shipping was offered. After I entered the promo code, and attempted to place the order the sytem must have froze or had some type of glitch because I was not given the option to select free shipping. I proceeded to place the order and attempted to call someone at the call center, but was unable to reach anyone as the company was closed. I sent an email and recieved a response explaining that my order was already being processed. I then called fairly early and spoke to a floor supervisor named [redacted], who was very rude. According to [redacted], I was the only person who had experienced that particular problem with the website. I find this very hard to believe. At that point, I was ready to just cancel the order and be done with the whole thing, but from what she told me, the order could not be cancelled. She then offered to refund the shipping if I refused the package once the package arrived. However, I would have to pay to ship the product back. What sense does that make? Why would a supervisor suggest refusing the package rather than just refunding the shipping?Desired Settlement: Being mindful that shipping was free that weekend, the shipping charges should be refunded. I would also like to be compensated for this terrible experience.

Business

Response:

To whom it may concern:I've contacted the Customer and feel that the matter has been resolve. The Customer's shipping was returned and she was offered a discount on her next purchase. We take our Customer's satisfaction seriously and we are taking steps to ensure our Customer's have a pleasant experience when shopping with us...with that being said we are investigating this specific case and and will take corrective action. Thank you, [redacted]

Review: I walked into the Jimmy Jazz in Bay Plaza in the Bronx to purchase a sweater for my baby shower. I picked out a blue Polo sweater with the hat to match. It had a Polo Bear on it that matched the sweater. There were a few options on the sweater, but the navy blue was perfect since I'm having a boy. I was going to get it at Macy's since it was supposed to be their exclusive, but they were sold out so I found it there. The lady who helped me said she won't charge me tax since the items range to about $300. I thought she was giving me a deal at the moment so I was happy. She supposedly put the sweater and matching hat to match in the bag. When I got home, the hat wasn't the one to match the sweater. The bears were totally different. When I brought it back to the store a woman name [redacted] ( Believe that was her name.) told me the hat was sold out. At this point I see why she didn't charge tax. The hat to match wasn't there and she wanted to make the expensive sell anyway. Instead telling me do I mind a different hat or sweater even. At the point I don't want the sweater it was a trick sell. I asked for the manager and a very rude woman name [redacted] came out. She flat out refuse to help me or to give me my money back. This isn't what I wanted nor paid my money to have. At that point she supposedly called someone over me. While she had a very upsetting call with someone over the phone for me to hear every word. Telling them I'm making it like the sweater was pushed on me. All this while me- a customer listened. If she was professional,, she wouldn't had that conversation in the back office or something. It just shows you the disrespect after you spend $300 in your business. Once again she told me no refunds. I told her you guys should have said it was sold out and then gave me the choice to purchase. Instead of acting like I'm getting a tax-free deal on a debit card might I add, when all in all, you guys sold out of the hat but wanted my money. I just want it back!Desired Settlement: All I want is my money back. I looked for this Polo sweater and purchased it for my baby shower. Since it wasn't worn because of the hat issue, I just want my money back. That's all. The customer service was horrible. They knew the hat was sold out and to put one that didn't match in the bag was wrong.

Business

Response:

I've contacted the customer and I am in the process of reaching out to the district store manager.

Review: I [redacted] purchase a pair of nike acg boots from this store september of this year I recently wore my boot I wore this boot 3 times this fourth time I felt my boot uncomfortable I took my boot off in discover the top of the boot had come apart I went to the store with my receipt and explain that the boot was coming apart only to be told that I could not return my shoe or get a exchange I told the store manager that I just wore my boot this wednesday 10/22/14 I had my receipt available the manager was very unppreciative when I try explain I have done business with your store before and be treated with such disrepect as a customers thats not right I explain so I have to take a lost of $180 boot money your store is not willing to return with my receipt I only wore this boot 3 times upon purchasing this product the manger name was [redacted] if your company can please help me with this situation I would appreciate it

Product_Or_Service: nike acg bootDesired Settlement: DesiredSettlementID: Refund

I would like money or exchange

Business

Response:

To whom it may concern:

We feel this matter has been resolved. Mr. [redacted] has spoken with a manager from the store and they have come to a resolution.

Review: I purchased a pair of shoes on JimmyJazz website on 08/24/2015 as order [redacted]. When I retrieved the delivery, I found some scratch on the shoes' surface. I contacted the online customer service [[redacted]], got the confirmation that I could ship it back to them free of charge and a new pair would be sent to me. I have taken pictures for the whole conversation. But once JimmyJazz received the return shipment, it suddenly changed the tone to they would not do the exchange and would not return my shipping fee. The online customer service [[redacted]] is very rude and cut the my chat conversation. And YES, I ALSO TOOK PICTURES FOR THIS CONVERSATION!!! It's not all about the money, I am so offended by customer service 's attitude and fraudulent information. They don't care about customers!!!Desired Settlement: I require full refund for my shipping fee and the explanation why I got contradictory information and rude treatment from customer service.

Business

Response:

To whom it may concern: I was able to briefly speak with [redacted] and I am truly sorry for the confusion. He was suppose to have an item exchanged but instead was refunded. We are addressing the matter internally and the individuals responsible for the mix up will be spoken to...[redacted], I am sorry for what happened, I would like to offer you 15% off your next order with us.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order online on11/30/15 Cyber Monday deals I order 2 pair of boots over $200 and I received the $50 OFF. I'm happy about the boots I ordered for my sons and excited about the savings. Shortly after the merchandise arrived I decided that I would exchange one pair of the boots for a different style which was $10 more. According to the policy if the exchange was more I'd be charged the difference. I returned the order on 12/11/15 with hopes that they would arrive just in time for Xmas. That didn't happen, no fault of Jimmy Jazz I blame the postal carrier for their mix up.

Complaint #1 After speaking to several different reps some seemingly helpful others very unpleasant. C#2 my first contact with ** rep I was told that my order would be looked into and I would receive a follow-up via phone call. I never received a call. C#2 I called back and I was told the same thing "once your order is processed you will receive an email" I updated my email to an accessible one. Days later still no call or email. I call back for an update on the status of my order I was told the exact same thing. I inquire to see what email was on file. The email update was never made. I AGAIN asked if they could update my email the rep said not a problem...it never happened. C#3 I called back AGAIN the rep informed me that a refund was processed on 12/30/15. By now I'm highly annoyed I applied for an exchange not a refund. Simple questions asked was not answered. I was forwarded to a supervisor. C#4 HUGE issue the supervisor mannerism was highly inept & distasteful. She was unapologetic to my issue and not suitable for customer service. When attempting to ask questions about my order I was cut off every time & she refused to state her name after told "I didn't know what I was talking about" she had the audacity to hang up on a loyal customer. Several attempts of calling back ended up being a game of cat and mouse (longer wait times, continuous hang ups, bogus #'s forwards to VM).Desired Settlement: My son is still waiting on a gift that never arrived.

DO #1 I want to be accommodated with the same savings I originally received during Cyber Monday. If that means I'm given a special code, a gift card, credit, whatever needs to happen. Here's the promotion CYBER15 - $15 off $100+, $25 off $150+, $50 off $200+

DO #2 I still want an explanation to ALL of my questions by someone of authority (not a supervisor) who is professional, courteous, and competent.

DO#3 Consideration of altering the refund/exchange policy for customer convenience.

How my issue is resolve will determine whether or not I will continue to do business with Jimmy Jazz online and in store. Up until this horrific experience I have always been satisfied with ** merchandise and customer service.

Business

Response:

To whom it may concern:I was able to speak with Ms. Moore. I am very sorry her experience was not satisfactory. I informed her that this matter was forwarded and the individuals in this matter will be reprimanded. We are taking steps to improve our customer service and our customer satisfaction. I hope I was able to assist her in resolving this matter. I am currently waiting to hear back from her. Thank you.

Review: I had emailed and notified the business on several occasions that my items never arrived. They had issued me a statement saying that the USPS tracking had suggested that the items were delivered but were never signed off on. I searched my entire building and asked the tenants of the building if they had seen a package for me, all of who replied that they had not.

I called them with the dispute and the rep hung up in my face when I requested to speak to a supervisor. I emailed several times and received the same reply about the items being delivered. Also went the social media route to notify them and they ignored me. There is no hope with this. It has been over a month since I ordered my products.Desired Settlement: A complete refund or for my items to be shipped to me.

Business

Response:

The customer placed an order in the amount of: $75.89 and contacted customer service regarding not receiving his package on 6/2/2014 Several emails were exchanged and on 6/9/2014 USPS Smart Post was contacted and a claim filed on behalf of the customer. This type of claim takes 7 to 21 business days. As a courtesy this customer was already refunded on 7/2/2014 and was made aware of the refund via email.

Review: Hi, I [redacted] and I would like to file a complaint about your store in Steinway store #8 and the address is [redacted] ny, 11103. My complaint is that I did an exchange on a pair of shoes and when I walked in the general manager look upset already when I approach the counter I told him I would like a refund or store credit. He said I can't give you store credit or refund but he said it really rude. So I was looking around for an exchange he kept on looking at me weird. As I was trying on sneakers he kept on huffin and puffin because I ask for different sneakers. When I finally picked a pair of sneakers he said " finally." I found that really rude. I bought a pair sneakers. Then I had to return the sneakers that I bought because my mom told me to return them. When I returned to the store I ask for my money back he said "to bad you can't because you did an exchange so money back only another exchange." I said I just bought them he said" NO!" So I said that's not right so I walked out. If possible can you call me about what will happen please and thank youDesired Settlement: I would like an apology and my money back

Business

Response:

We contacted the Regional and District Manager of the store and informed them of this customer's experience. They provided the customer's information to the store manager who tried to contact the customer to give her an apology and try to work something out but there was no answer. The manager also left a message but has not received a call back.

It is my belief that we have tried to make things right with the customer but we have not received a response back. Should the customer contact us we will be more than happy to further assist.

Review: My order number is [redacted]. I did not receive the right shoe one of the shoe is a size 9 and the other is a 9.5. The 9.5 shoe sole is also defective and discolored. I asked for a refund and prepaid shipping label and never received it. The customer service representative agree to email me a return shipping label but the email was never sent. I cannot sent the item back because I also did not receive an RMA and I'm not willing to pay for return shipping when it is the company mistake. I email customer service numerous time but never got a response back.Desired Settlement: I just want to return the shoe and get a refund back.

Business

Response:

To whom it may concern:

A return shipping label was sent on March 13, 2014 and the item was received and processed back into our system on March 19, 2014. The customer received a full refund on the date the item was processed back into our system (March 19, 2014).

We do apologize for the delay you encountered with receiving your return shipping label. We would like to extend to you free shipping on your next order(s). The code to use would be UJ99 and is valid until April 30, 2014.

Again we are sorry for the delay.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Jimmy Jazz has got to be the most corrupted company I have come across. The employees at the Rosedale, NY location sell the tickets for hot releases and play favorites when it comes to who gets what tickets. On top of having to pay the retail price for the sneakers theres an additional $50-100 charge for the ticket itself. The employees if you ask me are profiting from the sales of the sneakers if not purchasing it themselves and reselling or "selling" multiple pairs to one customer or group of customers. After my experience at Jimmy Jazz I will no longer be a customer and I will surely inform others of my experience during my visit.Desired Settlement: It's not fair to play favorites or to charge people for FREE tickets. The employees are abusing their authority for their own beneficial gains.

Business

Response:

To whom it may concern:As this is a serious claim I contacted [redacted] Regional Sales Manager to investigate. His response is listed below."We did look into this issue and partnered with Loss Prevention. Based on the investigation, we discovered that several Associates violated the Company’s New Release Footwear Policy. An associate sold two pair of the new release shoes to a customer and our policy states that the customeris only allowed to purchase one pair. The second issue found was that an employee purchased a new release prior to 6 pm as stated in our policy. The Company’s policy is that our Customers are always first. We did not however come across anything in which the associates were collecting money for raffling the tickets for the new release shoes. As a Company, we take these allegations seriously and the appropriate level of disciplinary action was administered."Thank you.

Review: I tracked my package and saw it was delivered it said it was left on my door step. which I did not receive. I live in a apartment complex and there are multilple doors around me so anyone could have taken it. Most drivers give the packages to the office at the apartment complex. I am very disappointed and would like a refund. why would they do that this isnt a secure place its not like you could put a package out and no one could see it. Everyone could walk pass and see it.I contacted jimmy jazz they said they would file a complaint I called three times and everytime I called they said they dont see were I filed a complaint . No one asked for my phone number or email address. I am disappointed and want my money back no refund.

Business

Response:

To whom it may concern: I am so very sorry for the delay regarding the claim for your lost package. We would have no way of knowing what delivery arrangements your building has set in place but regardless of that fact you still should have received immediate attention when you first called about the matter and for that I would like to apologize. I have already taken steps about how this matter was handled and forwarded this complaint to the manager requesting this be investigated. I've also put in the request for your refund and you should see it shortly within 24 to 48 hours.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order for a $25 gift certificate at 3:39pm on 1/21/16 (Thursday). The gift certificate product page states, "A great gift idea for all occasions, the Jimmy Jazz Gift Certificate! Simple, fast and easy, and once purchased, an e-mail will be sent to your recipient within a couple of hours. You will also receive a confirmation e-mail. Please note, at this time, you may only redeem the JimmyJazz.com gift certificate online, not in stores. Please read our Gift Certificate Use and Policies in our FAQ section for more details."

I waited until the morning of 1/22/16 (Friday) to contact the online customer service chat. I was told to contact the 80 number for further assistance. I made that call around 1:00pm after work. I was told by the rep that it takes up to 24 hours to receive the electronic gift certificate. Even though it clearly states, "within a couple of hours," I said okay and waited until 5pm (25 hours later). Still no email/gift certificate from Jimmy Jazz.

I again contacted Live Help to be told to call the 800 number again. I gave them another call to be put on hold for at least 10 minutes after stating the reason for my call. I was then told that I would receive my gift certificate on Monday (1/25/16), because it is being processed. I told the rep exactly what it says online (Stated above in the 1st paragraph, 3rd sentence). I was then told that I could either cancel or wait as my only solutions.Desired Settlement: I would like for my gift certificate to be emailed to me in the time-frame stated on the website/product page or store credit for equal or more value. This gift certificate was time sensitive for me as a customer.

Business

Response:

To whom it may concern:I am sorry that Mr. [redacted] was not happy with the amount of time it took to process his order for the gift certificate. Per our FAQs regarding the time it takes to process an order (I just placed an order. How long before it will be shipped?

Review: I purchased an item on Friday 2/13/2015 at store#19 at [redacted] I attempted to return it on Monday 2/16 at store at [redacted]. Before taking the merchandise out of the bag I was told I could not return but only exchange and was referred to the store policy. When I took the shirt out of the bag so that I could get a store credit or purchase something else I was told by the manager at 1[redacted] named Will that I would have to return it back to the store I purchased it from. While Will was saying this the saleslady was inspecting the shirt as if I was attempting to return something that did not belong to Jimmy Jazz. Will stated that his store did not have that shirt therefore there was nothing he could do. This policy is not stated on the receipt and I have shopped at other stores and am able to return the purchase to any of their stores.

If this is your store policy then Jimmy Jazz should add that to the store policy and have it printed on the receipt so that the customer is aware. The item I wanted to return was $35.00 and since this is how Jimmy Jazz does business I will not shop there again. Jimmy Jazz is only concerned with getting the customer's money and does not care about customer service or their customers. Since I only have 7 days for exchange or get store credit I made the trip back to the original store where I exchanged the shirt for socks, something I'm sure I have no reason to return to Jimmy Jazz for.Desired Settlement: Jimmy Jazz should honor their store policy. Nowhere on the receipt does it say that the customer can only exchange an item/get a store credit at the original store the item was purchased at. They need to add that to the receipt.

Business

Response:

To whom it may concern:I've reached out to the District Manager and informed him of the complaint. He will investigate and inform me of the outcome. He will be reaching out to the customer in an effort to resolve the issue.Thank you, Dina

Review: On February 16, 2015, I cancelled order #[redacted] at 1:32 p.m. My customer # is [redacted]. Nonetheless, Jimmy Jazz shipped the order on February 18, 2015 in contravention of FTC rules and regulations which state if a merchant ships unordered merchandise, the consumer does not have to pay for it, it is a gift. Jimmy Jazz charged my account for the merchandise I cancelled, which I had every right to do. Jimmy Jazz is prohibited from charging for unordered merchandise.

Their email reference in the above matter is [redacted]Desired Settlement: I demand a refund in accordance with FTC rules and regulations which governs the conduct of businesses that sell merchandise online.

Business

Response:

To whom it may concern: I am very sorry [redacted] had an unsatisfactory experience atone of the Jimmy Jazz retail stores and due to this, he elected to cancel hisonline purchases with Jimmy Jazz Direct…(“From: [redacted](Cr [redacted]) [redacted]Sent: Wednesday, February 18, 2015Subject: Re: Jimmy Jazz Shipment Confirmation - Your Order is on Its Way!I have called, and emailed to tell you that I had no intention of doingbusiness with your company. FYI - By accident I inputted the wrongaddress on the web order on February 15, 2015. I went to the mallstore for assistance in that matter. While I was there, I sawunderwear, three to a pack, and the clerk Lotosha told me they were $24.99each. She charged me $29.99 each. Lotosha knew theunderwear were on sale, but lied. When I caught her in her lie, Iasked for my money refunded. She refused. The InvoiceNumber is [redacted] register [redacted]. The descriptionreads Three Boxer Brief, which was on sale on your website for $24.99. It was charged to my [redacted] credit card whichaffords consumers buyers protection which really comes in handy when dealingwith unscrupulous, unrepentant store employees like Lotosha. As a result of her recalcitrance, I came home and canceled bothorders, #[redacted] and [redacted]. Lotosha is not too bright, she cannot do math, sheneeds a calculator. If she were intelligent enough to do the math inher head, she would have known the discount she quoted was still farabove the price I was charged, moreover intermediate discounts had occurred. Ared sticker was still one of the underwear packages. So you can refund my money now.”) We do not allow staff to treat or speak to customers disrespectfully. A staff member belittling a customer for any reason would not be tolerated. Nor do I believe it is acceptable behavior to have our staff treated in such a way. It is always our goal to create an environment where a customer feels comfortable shopping with us. We at Jimmy Jazz do not want our customers to feel taken advantage of; we understand errors happen and look for ways to rectify the error. [redacted] mentioned that the price listed online did not match the price listed in the store. I would ask that [redacted] please refer to the FAQ of the website in which it states under “pricing”: “Is pricing the same in your stores as it online?While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same. “ The staff in no way acted unscrupulous. The sales associate was indeed adhering to the rules and regulations set forth by the store’s managerial staff. As it were, [redacted] had the misconception regarding the pricing. The sale in that store was for; “SELECTED MERCHANDISE ONLY” taking “25% off the MSRP”.The $29.99 was the price for that item once it already had the 25% taken off the MSRP. Regarding the order which unfortunately shipped…Our system is automatically set up to charge a customer once an order is shipped, during the cancellation process, one of the two orders he placed was not able to be cancelled in time, hence the shipment and charge for the items. Although we had previous approval to ship [redacted] the merchandise(we do not charge and ship merchandise to random individuals) we would assume [redacted] would return merchandise he clearly stated he did not want. We understand “good faith” is not instilled in every individual, but we, as a company will continue to conduct ourselves with “sincerity of intention”, regardless of individuals who choose not to exercise such practices. Although it may seem an unconscionable way to receive free goods, we will be refunding [redacted]. The refund will take 3 to 5 business days. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

There was no signage in the store informing the consumer the terms of the sale. Jimmy Jazz charges postage, $6.95, and a 15% restocking fee.To cast dispersions as to my character was unwarranted. In would also inform you the merchant sells clothes that are not in their original packaging, and appears used.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased Nike Tavas Air Max Sneakers on 12/14/2015 in store for my boyfriend for his Christmas gift and he wanted me to exchange them for the navy blue edition. I went back to store within a weeks time and was told there were no refunds only exchanges or store credit which was OK. I then come to find out the store credit machine was down and they could not issue a credit, only leaving the option of an exchange or swap. The navy blues were in stock and happened to be $20 cheaper (weekend sale), but with the machines down I would have to purchase it again and come back at a later time to receive store credit for the black shoes I initially purchased. This was unacceptable as I would then have to repurchase another pair of shoes (navy blue edition) and then get stuck with a bunch of store credit for the black one, but only when the machines came back up, would I get the credit. All I wanted was to exchange the shoes we initially purchased. However, this became much more of an inconvenience/nuisance as I had to drive 30 + miles and what was supposed to be a simple exchange became a BIGGER nuisance.

Jimmy Jazz Location : [redacted]Desired Settlement: Please refund or exchange the purchase.

Business

Response:

To whom it may concern: I've reached out to the DSM and the customer should be contacted within 24 to 48 hours Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I received contact via my caller ID for Jimmy Jazz and it is Friday, 02/12/16 few days days after the deadline from which I was expecting to be contacted by a DSN. I tried calling back few hours shortly and there is no response on the Jimmy Jazz Number which is [redacted] I can also be contacted by my mobile phone [redacted] Please advise.

Regards,

Consumer

Response:

I would like to cancel my complaint on the Revdex.com with company "Jimmy Jazz" as they have offered to issue me a gift card,to resolve this complaint. Please advise how to close the complaint.

Review: This store claims they charge $6.75 for returns on their website. Instead, they arbitrarily charged $20. When a complaint was filed, they responded with a form letter, stating nothing could be done to rectify the issue.Desired Settlement: Return of overcharge

Business

Response:

To whom it may concern:I apologize for the confusion but I do not understand how the customer came to the total listed in the complaint. The customer purchasedmerchandise totaling $140.00 his return-shipping fee was for $6.95 (as stated in our FAQs). $140.00 - $6.95 = $133.05 (the amount returned) Shipping is not refunded. What is your returnpolicy?RETURN POLICY …Step 3: ...Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit card. Your credit from JimmyJazz.com will reduce by $6.95 for this return shipping. There are no exceptions to this policy.Alternatively, you mayuse your own method of shipping and you are responsible for postage/insurance.We strongly suggest you add insurance for tracking purposes in case of a lostor stolen package. Please fill out the return form at the bottom of yourpacking slip, and include it with the merchandise along with your invoice thatcame with the purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On April 18, 2015, I went into this store to buy some tennis shoes. When I checked out, I asked the girl who was checking me out if the shoes doesn't fit, can I bring them back and how long do I have. She told me that I could bring them back as long as it was within the seven day period. She told me that my receipt was in the bag.When I got home, I found out the shoes didn't fit properly and when I look into the bag, there was no receipt. So I went to [redacted] where the manager there told me she could refund my money without the receipt so I had to leave there to go back to [redacted]. When I got there, the Assistant Manager who assist me initially on the 18th was there, he printed my receipt again. After trying on several pair of shoes, I realize there was nothing in the store that I could wear so I ask for a refund. I was then told that the policy was that I can't get a refund however, I could get an exchange (which they had nothing to fit me) or a store credit. I was never told that I couldn't get a refund for my purchase or I would have never purchased them. He then pointed at the receipt he just gave me and show me his policy. There is no written policy no where in sight for someone to know this information. When I told him that, he moved some magazine on the counter and pointed to a sign near the register. He told me that although he was an Assistant Manager that he couldn't give me a refund or do anything for me because he don't have the authority to do anything except sell shoes. He told me to call corporate where all I keep getting for the last three days is an answering machine to leave a message. What kind of company is this? When I asked others who was in the store did they know about this policy, all of them look dazed in disbelief. You can't keep people's money if they don't want nothing. The store credit need to be used in four months or forfeit your money. You can get a refund online for your online purchases, why not the storDesired Settlement: I would like a apology for the lies that have been told to me also a refund for my purchase. I feel this company should be mandated to state their policy or post it in places in the store where their customers are able to be aware of the circumstances surrounding their purchase. This is unfair practice and I feel that this company is stealing people money. If your online business allow refunds, the stores should give refunds as well.

Business

Response:

To whom it may concern:I've contacted the District Manager of this store and I am awaiting his response. Thank you,Dina

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Its not an answer to my problem

Regards,

Business

Response:

To whom it may concern:I've been informed that the customer was able to speak with the District Manager and the problem as been resolved. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because I spoke the District Manager, Yvette P, who told me that I could go back to the location to get my refund. She told me to take back the receipt that I received from the location and the manager that would be there will take care of it. I drove all the way back over there, which is not a short distance for me, to be informed the Manager she told me that I was suppose to see and she would already know what is going on and what to do, was not there. I spoke to another manager who called her to see what was going on. I gave him the receipt which showed that I had returned the item by the Assistant Manager on the 25th, and show him where the Manager gave me a duplicate receipt on that date. I was told that I need to wait for them to find some paperwork that the Store Manager must have filed. After waiting 10 minutes for him to return back, I was told that I had to wait until he contact the Store Manager. I spend 30 minutes in this location to still not receive my refund. I was late for my son's birthday party which I felt everything should have been put into place by the time I got there since I gave the company three day notice that I would be there on Saturday at 2pm. I was there and nothing happen. The company has my shoes in their possession and my money. I have nothing and don't think this is fair practice for me to go without my refund. I would like a refund for my purchases as well as a reimbursement of my gas to go and get nothing done.

Regards,

Business

Response:

I've contacted Ms. [redacted] to contact you regarding this matter. I hope it is able to be resolved quickly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am still without my refund nor product. I was told by the manager that he would contact me back within three hours, two weeks ago. I haven't heard anything from them.

Regards,

Business

Response:

To whom it may concern:I was hoping that this matter would be able to be resolved quickly but unfortunately we are have difficulty reaching Ms. [redacted]. Could we have the contact information confirmed as we have been trying to reach the customer for several days now. Please see attached correspondence.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have not received any calls nor messages regarding this account. You can contact me by email [redacted], cell phone [redacted] or home number [redacted]. I am given you three ways. I would like this problem addressed immediately.

Regards,

Business

Response:

To whom it may concern:I was informed that the manager and the district manager have reached out to Ms. [redacted].Email sent and received inquiring about this claim 6/29/2015.From me:"Good morning. Could I have an update on this matter. Thecustomer recently sent the Revdex.com another rejection response. Have you been able to speak with her? Please advise."Response from District Manager:"She (Ms. [redacted]) spoke with my manager last week and saidthat she forgot about this entire situation and she would send her daughter inon Saturday for us to take care of her. She never came in. I told the managerhe should have called her on Saturday when she did not arrive. Him and I willreach out to her again and I will keep you posted."We have and continue to make every effort to sincerely resolve this matter. Thank you.

Review: Jimmy Jazz website displays wrong information and when you call for assistance the customer service department does not assist the customer correctly by sending me the wrong shoe and calling me a liar saying that I never called to get assistance refusing to return my money for the mistake that was made by jimmy jazz. they are not clear on the website nor does the customer service reps provide accurate friendly service. I have spent days trying to get a return label and my issue resolved and I am still waiting to get the proper assistance. The website shows you one thing but does not allow you to order correctly nor anything else when you use the chat or call they are not friendly nor do they assistDesired Settlement: I would like a full refund as well as my shipping fees to be refunded I would appreciate an apology for being called a liar by many reps as if I was trying to get over on the company for some $50.00 shoes . I would like all fees and return fees credited back for a mistake made by Jimmy Jazz reps

Business

Response:

To whom it may concern:I am sorry Ms. [redacted] that you had such a difficult time regarding customer service. At no time is it acceptable to disrespect a customer in any way. We will look into what occurred and address it accordingly. If there is indeed an error on the site we will investigate and correct the error. I looked into your customer account an saw that you were sent a return shipping label on April 8th and again on April 10th. I see that you utilized the first. I will see to it that you receive a refund for the shipping you originally paid for your order. Again, I am sorry there was an issue with your order.

Consumer

Response:

I am rejecting this response because: I was advised that I was going to receive a refund for my shoes and shipping. I also requested a supervisor to contact me many times. I have yet to receive my refund for the shipping as advised above as well as the supervisor never formally apologized for me being g hung up on several times. I would like to receive my refund for the shipping as advised above. Thanks

Business

Response:

To whom it may concern:The customer has indeed received a refund for the shoes and the shipping. The issue with the site was investigated and it would appear there is no error on the site. The site is quite clear regarding the size of the items, unfortunately the customer made an error when placing the order. We also investigated the claim the customer made regarding being called a liar. We are sorry she felt she was being addressed in this way but I believe the customer misunderstood the response of the supervisor she was speaking with, as I listened to the call and at no time was Ms. [redacted] addressed in a manner which was disrespectful nor was she called a liar. We take these claims very seriously and do not tolerate unprofessional behavior by our staff. During the call Ms. [redacted] had stated to the supervisor that a representative placed this order for her and the representative made the error with the size of the shoe and therefore should receive her shipping back. The supervisor tried to explain that she was mistaken as the order was placed via PayPal and our representatives cannot place orders for customer via this method. It is unfortunate that your experience was less than satisfactory but hope we were able to resolve this matter.Thank you.