Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]I have not been refunded and would like to know how I may go about been refunded sense I have not been helped, and they are doing it to me again I filed another dispute and closed my account Sept. 17, 2017 I believe it was due to my sister in law and was informed by several of their repsentives and a manger that on the 29th of Sept. 2017 a check would be mailed out to me and I have not received any check yet and have not been told anything this is not fair or right and I would like to be refunded. Thank You, [redacted]
January 24, 2017 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati [redacted] 45202 RE: Consumer: [redacted] ...
Complaint number: [redacted] Complaint Date: 1/23/17 We received [redacted] complaint regarding her the account was opened on accident and that he had difficulty connecting in to Rush cards customer service line. After reviewing [redacted] account, I am showing the account was open and no contact or correspondence had come through to Rush card. Upon receiving the complaint Rush card Contacted out that we apologize for the inconvenience of signing up accidentally through a Link that was on [redacted]s site. Rush card closed the account as of 1/24/17. We appreciate [redacted] feedback. These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers. Regards, RushCard Customer Service
January 5, 2018 VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: #[redacted] Complaint date:...
December 29, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’s complaint states that he was charged for a monthly fee of 5.95 when the account was closed due to pending pan issue. [redacted] was advised we had to close this card and open a new card. [redacted] would like his Monthly Fee of $5.95 reversed from when the card was closed in March of 2017. Upon reviewing the account, [redacted] was issued a new card and the old card was to be closed. On January 5, 2018 a Corporate Resolution Specialist contacted [redacted] advising him that we have credit to his current card $63.45 in monthly fees from March of 2017 to December of 2017 plus the $3.95 one-time card fee. [redacted] indicated that this was satisfactory. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I faxed you over some documents on friday please feel free to submitt them to Rushcard please cause I want answers to my money. I want my money. If they say that they have proof of me withdrawling these transactions I [redacted] wants to see it please or just solve my problem by giving me my money back and explain why my account was closed without notification please
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on August 19, 2015. UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted]’* complaint contends that he filed an unauthorized transaction dispute for
an amount of $300.00. [redacted] also would like to be refunded for the disputed
transaction.
On May
22, 2015 [redacted] filed an unauthorized transaction dispute regarding a charge
of $300.00 from PURCHASNGPOWER. On
May 26, 2015, the RushCard dispute team received a signed unauthorized
transaction dispute form from [redacted]. On July 6, 2015, [redacted] unauthorized
transaction dispute was denied due to no error occurred. On August 18, 2015 a $300.00
provisional credit was reversed from [redacted] account.
On August 25, 2015, A Corporate Customer Service Specialist
attempted to contact [redacted] to regarding the rebuttal letter process to
reopen the denied unauthorized transaction dispute. [redacted] will need to fax
the rebuttal letter and any additional documentation to the disputes department
at ###-###-####. We encourage [redacted] to work with the merchant to resolve any
issues regarding products or services rendered. RushCard has determined that
the transaction was completed as requested.
We appreciate [redacted] feedback. Our goal is to provide
financial convenience supported by reliable customer service.
February 19, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, On February 1, 2016, [redacted] error allegation dispute was denied due to no error occurred. If [redacted] do not agree with the outcome of the dispute she may send a rebuttal letter to reopen the denied error allegation dispute. [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####. We encourage [redacted] to work with the merchant to resolve any issues regarding products or services rendered. RushCard has determined that the transaction was completed as requested. We appreciate [redacted] feedback and sincerely apologize for the inconvenience. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. RushCard Corporate Customer Service
September 21, 2015VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on August 28, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she filed a card to card transfer dispute in the amount of $400.00. [redacted] also stated that her dispute was denied and requested the funds be reversed back to her RushCard account. On August 28, 2015, [redacted] initiated a card to card transfer in the amount of $400.00. [redacted]’s account also shows previous transaction history of this card to card transfer. We apologize [redacted] was provided with conflicting information, however the card to card transfer dispute was determined that no error occurred. Therefore, the card to card dispute was denied and if [redacted] does not agree with the outcome of the dispute a rebuttal letter can be faxed to the disputes department at ###-###-####. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Satoyra H. Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 30, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E 4th STE 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: January 30, 2018 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint indicates that she was provided with conflicting information on the dates her government benefits would post. [redacted] would like to be compensated for the false information that was provided. [redacted] also would like the RushCard agents to have more training to provide accurate information regarding deposits. On January 29, 2018 [redacted] contacted RushCard customer service to inquire on her Social Security deposit. [redacted] was advised that RushCard can post the deposit up to 2 days early depending on when the remitter sends the funds to RushCard. Please note RushCard processes Direct Deposits once received. We post funds immediately as soon they are received. Our records indicate that [redacted] Social Security deposit posted to the RushCard account ending in [redacted] on January 30, 2018 in the amount of $512.00. We sincerely apologize for the inconvenience this has caused. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush is saying my claim was denied because my billing address was used for thr transactio and that is what linked me to the transaction, however, the name used is not my own. Why would I use the alias, [redacted] instead of using my own name? The charge was definitely unauthorized and I want further action taken to force them to pay me my money back.For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The credit card company mentioned that I failed the verification questions. Unfortunately, when speaking with ANY customer service agent, it is impossible to understand what the associates are saying. Their accents are very heavy and I was constantly asking the gentleman to repeat the question. The one question I had serious problems with was the question in which he asked me if one of the vehicles he was going to list was a vehicle that I own. I couldn't understand if he said "owned" or "own" and when I asked him to clarify the question, he simply replied, "Yes." I answered the question for both potential questions and explained that I used to have 2 [redacted] but presently I did not own a vehicle. Once I realized his accent was a problem for the verification, I immediately asked for a supervisor to reissue a different set of verification questions and was told no.
Regards,
[redacted]
September 15, 2017 VIA ONLINE SUBMISSION: �...⇄ Revdex.com® 1 E. 4th St Suite 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on September 1, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that two fraudulent accounts were opened in her name. [redacted] states she would like the RushCard accounts to be closed. [redacted] also states she would like for someone to call her once the accounts have been closed. On September 15, 2017, we attempted to contact [redacted] again to advise that the RushCard accounts were permanently closed in accordance with RushCard Risk procedure. The accounts were closed on June 23, 2017. We appreciate [redacted] feedback. RushCard Corporate Customer Service
August 4, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: August 2, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard would not release a transaction for $270.00 from [redacted] Hotel. [redacted] states this transaction should be released and that the documents were sent to RushCard to reverse it. [redacted] also states that she would like the funds credited back to her account. RushCard records indicate that the pending transaction from [redacted] Hotel in the amount of $257.74 was released on August 3, 2017. The merchant did settle for $257.74 on July 29, 2017 and refunded $47.48 back to the RushCard account. If this amount is incorrect or not authorized a dispute must be filed. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 26, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fo
Rushcard has still not given me nor my employer valid instructions on how to get them this money. See my recent email from my employer. I have emailed this also to rushcard also
Regards,
[redacted]
November 30, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. 4th STE. 600Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 24, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that there are two pending transactions on his account in the amounts of $12.51 and $19.47 from [redacted] that he did not do. [redacted] states that he contacted RushCard about the transactions and was advised there was nothing that could be done, since the transactions were pending. [redacted] also states as a result that he visited out of network ATM’s and were charged fees and would like the fees reversed on his account. Per previous response RushCard records indicate that [redacted] contacted customer service on November 24, 2017 and spoke to an agent regarding the pending transactions for $12.51 and $19.47. [redacted] was advised to contact the merchant for reimbursement for the transactions. Due to the transactions not being authorized RushCard is not able to release the transactions on the account. The transactions will be pending for 10 days, when and if they settle to the account [redacted] may file a dispute for the unauthorized transactions. The ATM fees will not be waived on the account. The fees were initiated by the cardholder, therefore will not be waived. On November 28, 2017 a RushCard resolutions specialist attempted to contact [redacted] regarding this information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
With this happening, I've had to change my direct deposit. My employer charges $25 to change our direct deposit. I'm already struggling financially, and this doesn't help. I'm on a tight budget and I pay bills with the money I work hard for. This has cause an inconvenience for me and many many other heavily affected by this. I've never had to go through anything like this before. So yes I feel Rushcard is responsible and should compensate me for having to go through this and having no choice but to change my direct deposit.
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Approximately 6 weeks ago I filed a complaint with Revdex.com in regards to the unirush company. I am hoping to get your assistance as we are still having the same problem. I received your email from doing a live chat on the Revdex.com website. Please let me know that you received the complaint and if there is anything you would be able to do to help us in the matter. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]I have not been refunded and would like to know how I may go about been refunded sense I have not been helped, and they are doing it to me again I filed another dispute and closed my account Sept. 17, 2017 I believe it was due to my sister in law and was informed by several of their repsentives and a manger that on the 29th of Sept. 2017 a check would be mailed out to me and I have not received any check yet and have not been told anything this is not fair or right and I would like to be refunded. Thank You, [redacted]
January 24, 2017 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati [redacted] 45202 RE: Consumer: [redacted] ...
Complaint number: [redacted] Complaint Date: 1/23/17 We received [redacted] complaint regarding her the account was opened on accident and that he had difficulty connecting in to Rush cards customer service line. After reviewing [redacted] account, I am showing the account was open and no contact or correspondence had come through to Rush card. Upon receiving the complaint Rush card Contacted out that we apologize for the inconvenience of signing up accidentally through a Link that was on [redacted]s site. Rush card closed the account as of 1/24/17. We appreciate [redacted] feedback. These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers. Regards, RushCard Customer Service
January 5, 2018 VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: #[redacted] Complaint date:...
December 29, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’s complaint states that he was charged for a monthly fee of 5.95 when the account was closed due to pending pan issue. [redacted] was advised we had to close this card and open a new card. [redacted] would like his Monthly Fee of $5.95 reversed from when the card was closed in March of 2017. Upon reviewing the account, [redacted] was issued a new card and the old card was to be closed. On January 5, 2018 a Corporate Resolution Specialist contacted [redacted] advising him that we have credit to his current card $63.45 in monthly fees from March of 2017 to December of 2017 plus the $3.95 one-time card fee. [redacted] indicated that this was satisfactory. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I faxed you over some documents on friday please feel free to submitt them to Rushcard please cause I want answers to my money. I want my money. If they say that they have proof of me withdrawling these transactions I [redacted] wants to see it please or just solve my problem by giving me my money back and explain why my account was closed without notification please
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
August
25, 2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on August 19, 2015. UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted]’* complaint contends that he filed an unauthorized transaction dispute for
an amount of $300.00. [redacted] also would like to be refunded for the disputed
transaction.
On May
22, 2015 [redacted] filed an unauthorized transaction dispute regarding a charge
of $300.00 from PURCHASNGPOWER. On
May 26, 2015, the RushCard dispute team received a signed unauthorized
transaction dispute form from [redacted]. On July 6, 2015, [redacted] unauthorized
transaction dispute was denied due to no error occurred. On August 18, 2015 a $300.00
provisional credit was reversed from [redacted] account.
On August 25, 2015, A Corporate Customer Service Specialist
attempted to contact [redacted] to regarding the rebuttal letter process to
reopen the denied unauthorized transaction dispute. [redacted] will need to fax
the rebuttal letter and any additional documentation to the disputes department
at ###-###-####. We encourage [redacted] to work with the merchant to resolve any
issues regarding products or services rendered. RushCard has determined that
the transaction was completed as requested.
We appreciate [redacted] feedback. Our goal is to provide
financial convenience supported by reliable customer service.
Tyree T.
Corporate Customer Service
February 19, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, On February 1, 2016, [redacted] error allegation dispute was denied due to no error occurred. If [redacted] do not agree with the outcome of the dispute she may send a rebuttal letter to reopen the denied error allegation dispute. [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####. We encourage [redacted] to work with the merchant to resolve any issues regarding products or services rendered. RushCard has determined that the transaction was completed as requested. We appreciate [redacted] feedback and sincerely apologize for the inconvenience. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. RushCard Corporate Customer Service
September 21, 2015VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on August 28, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she filed a card to card transfer dispute in the amount of $400.00. [redacted] also stated that her dispute was denied and requested the funds be reversed back to her RushCard account. On August 28, 2015, [redacted] initiated a card to card transfer in the amount of $400.00. [redacted]’s account also shows previous transaction history of this card to card transfer. We apologize [redacted] was provided with conflicting information, however the card to card transfer dispute was determined that no error occurred. Therefore, the card to card dispute was denied and if [redacted] does not agree with the outcome of the dispute a rebuttal letter can be faxed to the disputes department at ###-###-####. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Satoyra H. Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 30, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E 4th STE 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: January 30, 2018 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint indicates that she was provided with conflicting information on the dates her government benefits would post. [redacted] would like to be compensated for the false information that was provided. [redacted] also would like the RushCard agents to have more training to provide accurate information regarding deposits. On January 29, 2018 [redacted] contacted RushCard customer service to inquire on her Social Security deposit. [redacted] was advised that RushCard can post the deposit up to 2 days early depending on when the remitter sends the funds to RushCard. Please note RushCard processes Direct Deposits once received. We post funds immediately as soon they are received. Our records indicate that [redacted] Social Security deposit posted to the RushCard account ending in [redacted] on January 30, 2018 in the amount of $512.00. We sincerely apologize for the inconvenience this has caused. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush is saying my claim was denied because my billing address was used for thr transactio and that is what linked me to the transaction, however, the name used is not my own. Why would I use the alias, [redacted] instead of using my own name? The charge was definitely unauthorized and I want further action taken to force them to pay me my money back.For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The credit card company mentioned that I failed the verification questions. Unfortunately, when speaking with ANY customer service agent, it is impossible to understand what the associates are saying. Their accents are very heavy and I was constantly asking the gentleman to repeat the question. The one question I had serious problems with was the question in which he asked me if one of the vehicles he was going to list was a vehicle that I own. I couldn't understand if he said "owned" or "own" and when I asked him to clarify the question, he simply replied, "Yes." I answered the question for both potential questions and explained that I used to have 2 [redacted] but presently I did not own a vehicle. Once I realized his accent was a problem for the verification, I immediately asked for a supervisor to reissue a different set of verification questions and was told no.
Regards,
[redacted]
September 15, 2017 VIA ONLINE SUBMISSION: �...⇄ Revdex.com® 1 E. 4th St Suite 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on September 1, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that two fraudulent accounts were opened in her name. [redacted] states she would like the RushCard accounts to be closed. [redacted] also states she would like for someone to call her once the accounts have been closed. On September 15, 2017, we attempted to contact [redacted] again to advise that the RushCard accounts were permanently closed in accordance with RushCard Risk procedure. The accounts were closed on June 23, 2017. We appreciate [redacted] feedback. RushCard Corporate Customer Service
August 4, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: August 2, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard would not release a transaction for $270.00 from [redacted] Hotel. [redacted] states this transaction should be released and that the documents were sent to RushCard to reverse it. [redacted] also states that she would like the funds credited back to her account. RushCard records indicate that the pending transaction from [redacted] Hotel in the amount of $257.74 was released on August 3, 2017. The merchant did settle for $257.74 on July 29, 2017 and refunded $47.48 back to the RushCard account. If this amount is incorrect or not authorized a dispute must be filed. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 26, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fo
Rushcard has still not given me nor my employer valid instructions on how to get them this money. See my recent email from my employer. I have emailed this also to rushcard also
Regards,
[redacted]
November 30, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. 4th STE. 600Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 24, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that there are two pending transactions on his account in the amounts of $12.51 and $19.47 from [redacted] that he did not do. [redacted] states that he contacted RushCard about the transactions and was advised there was nothing that could be done, since the transactions were pending. [redacted] also states as a result that he visited out of network ATM’s and were charged fees and would like the fees reversed on his account. Per previous response RushCard records indicate that [redacted] contacted customer service on November 24, 2017 and spoke to an agent regarding the pending transactions for $12.51 and $19.47. [redacted] was advised to contact the merchant for reimbursement for the transactions. Due to the transactions not being authorized RushCard is not able to release the transactions on the account. The transactions will be pending for 10 days, when and if they settle to the account [redacted] may file a dispute for the unauthorized transactions. The ATM fees will not be waived on the account. The fees were initiated by the cardholder, therefore will not be waived. On November 28, 2017 a RushCard resolutions specialist attempted to contact [redacted] regarding this information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
With this happening, I've had to change my direct deposit. My employer charges $25 to change our direct deposit. I'm already struggling financially, and this doesn't help. I'm on a tight budget and I pay bills with the money I work hard for. This has cause an inconvenience for me and many many other heavily affected by this. I've never had to go through anything like this before. So yes I feel Rushcard is responsible and should compensate me for having to go through this and having no choice but to change my direct deposit.
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Approximately 6 weeks ago I filed a complaint with Revdex.com in regards to the unirush company. I am hoping to get your assistance as we are still having the same problem. I received your email from doing a live chat on the Revdex.com website. Please let me know that you received the complaint and if there is anything you would be able to do to help us in the matter. Thank you.
Regards,
[redacted]