Problem: Rushcard Account Services My name is [redacted] my Fiance and I transfer money to each other all the time but on today my Fiance had to transfer me 530 immediately for my daughter this was emergency funds but rushcard added to funds to an inactive card that I have not had since 2008 so I...
called to have them transferred to my active card they informed me it was impossible after asking for a manager my call was disconnected so I called again and another representative told me he can get me my money so he tried to get me to create a rushgoal that's would not work so my Fiance [redacted] whom I refereed to your company got on the phone and asked to have the funds placedback to her card they disputed the transaction told her she has to wait 90 days and then blocked my card so now we both do not have access to our money and as I said this was an emergency I need my money either on my card ending in [redacted] or [redacted] ending in [redacted] by 12am or I will have to get a lawyer its a pathetic shame that we called for help and your customer service made matters even worseDesired Outcome: I want my money released immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. After reviewing the response it's unfortunate that this does not resolve my issue. As of today I have yet to receive my funds despite my many calls regarding the card to card matter. I was sent funds from another customers card prior to the updates and after calling I was instructed to dispute it which could take up to 90 days. At that point my card will be inaccessible. So in closing I reject their response. This matter was processed on October 11 at 11:43 pm.
Regards,
[redacted]
January 9, 2017 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th Ste. 600Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she tried to use her card on November 29, 2017 and that her card was declined as expired. [redacted] also states she was advised that there was nothing else that could be done, the card would need to be replaced. [redacted] also stated that she was advised to update her address via her online account. [redacted] would like access to her funds Our records indicate that on November 29, 2017 [redacted] contacted RushCard customer service to advise her card was expired and that she needed the funds on the account. [redacted] then requested a replacement card to be sent to her new address. [redacted] was advised to change her address online. Due to the card status being returned, documentation was requested from [redacted] to update the address on file. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] to assist with her request for an address change and a replacement card. [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. As of January 8, 2018, all documentation has been received. The address on file has been updated and the name on the account has been corrected. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
August 26, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted] on August 21, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint
contends that RushCard blocked his account in 2012 and has no access to his
funds. [redacted] also stated that he was advised to submit a driver’s license,
a social security card and release papers.
On
August 1, 2012, [redacted] account was blocked due to RushCard being
notified of his incarceration. As per the RushCard Cardholder Agreement, due to the high amount of fraud that occurs with incarcerated customers,
we block the account and request for documentation. We asked for the power of
attorney (Lucille [redacted] Wilson) who is
taking ownership of [redacted] account to provide a notarized power of attorney
document, a copy of a Social Security Card, Government Issued Identification
and proof of address dated within the last 30 days.
On February 13, 2013, RushCard received
the requested documentation from [redacted] Power of Attorney (Lucille
[redacted] Wilson) and documentation was deemed valid. On September 11, 2013 a
Risk Analyst attempted to contact [redacted] Thomason. On September 13, 2013 a bill
payment for $429.28 was issued and [redacted] account and was determined to
be closed. RushCard is showing record that the bill payment was cashed on
September 27, 2013 by [redacted] Power of Attorney (Lucille Thomason
Wilson). Attached to the response is a copy of the cashed check.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] My name is [redacted]. I read there letter and was shock they would say there is no record of my claim. Yes I did talk to her and she tried to catch me in a lie. But, I did make a mistake on the dates after all the times they have told lies anyone would forget. But I went my records and gave her the proper dates. Which are 7/1/15 and 8/1/15: now he 2 companies are [redacted] and [redacted]. these are the dates I gave her. then she told you I didn't. See this is what I have been going thru with these people. they know that they took my money but gives me excuse for all most a year. To settle this case, I want 5000 dollars. For all of the lies and messing up my credit. Enter the text to appear at the bottom of each [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As of 11/02/2015 @09:45CST, I did follow the instructions per Unirush, and I still cannot access my funds.
When I call the customer service number, I'm put on hold for an hour or more. Can they just send a card with the funds on it or a paper check please.
Thanks so much
[redacted] Regards,[redacted]
...July 29th, 2016VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted]Complaint number: [redacted] Complaint date: June 25th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card. UniRush used its resources through [redacted] to recover the funds for [redacted]. On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued. If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account. Regards,RushCard Corporate Customer Service Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I been calling them about sending me my new card because it about expire next month they said send it only take 7 to 10 business days they said would be here Monday and Monday past and my card haven't not mail out yet I'm not be able use my card
Regards,
[redacted]
November 7, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 1, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she submitted a claim for the settlement and haven’t received her refund or an update. RushCard does not have any information regarding the settlement. [redacted] will need to call ###-###-#### or email the settlement group at [redacted] regarding any questions or concerns. ...⇄ We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
VIA ONLINE SUBMISSION:
Better
Busines* Bureau®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter i* in response to the attached complaint, Complaint No. [redacted] which
the Better Busines* Bureau®
(“Revdex.com”) received
from [redacted] on August 5, 2015.
UniRush, LLC d/b/a RushCard take* customer complaint* seriously and
strive* to provide quality customer service while dutifully protecting customer
identitie* and resources.
[redacted]
[redacted] complaint contend* that RushCard blocked her account with any
notification. [redacted] also stated that she wa* advised to submit a driver’s
license, a social security card and valid proof of address.
On July
13, 2015 [redacted] RushCard account ending in [redacted] wa* blocked a* a precautionary
measure to prevent any unauthorized transaction* being made on her account. RushCard
required that [redacted] would need to replace her RushCard. A Corporate Risk Analyst attempted to contact
[redacted] and a SM* message wa* sent to the mobile number on the account. On July 15, 2015, [redacted] contacted
RushCard customer service and failed verification. In accordance with internal policie* and
security procedures, RushCard requested proof of identity from [redacted], and
she wa* asked to submit a copy of hi* Social Security Card, Government Issued
Identification, and proof of addres* dated within the last 30 days.
[redacted] began submitting the requested document* to verify her identity on July
16, 2015. The document* submitted by [redacted] were deemed invalid and
illegible. On July 29, 2015, a Corporate
Risk Analyst reviewed additional document* submitted by [redacted], and all
requested document* were accepted a* valid.
A RushCard Corporate Customer Service Specialist attempted to contact
[redacted]. [redacted] account is
unblocked and an expedited card wa* issued to the addres* on the account with
waiving the $30.00 fee.
We look
forward to serving [redacted] financial need* in the future. Our customer’* security i* a top
priority at RushCard and proper verification i* a necessary step to that goal.
March 15, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer: [redacted]
Complaint number:...
[redacted]
Complaint
date: March 7, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above #[redacted]. UniRush, LLC which is the program manager for
the Rushcard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted]’s complaint contends that RushCard will not
activate his card. He also states that
he needs his card activated so that he can withdraw the funds deposited on his
account 7 days ago.
On March 4, 2016 [redacted] called RushCard customer service
and indicated that he could not activate his card ending in [redacted]. The card ending in [redacted] could not be
activated due to the card being expired.
A replacement card was processed on February 29, 2016 and the customer
now has access to the funds on his account.
On March 15, 2016 a corporate customer service specialist reached out to
[redacted] to discuss his account, and was advised that the issue has been
resolved.
We appreciate [redacted] feedback. Our goal is to provide financial convenience
supported by reliable customer service.
November 17, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re:
Case #:...
[redacted]
Consumer: [redacted]
[redacted]To Whom It May
Concern:This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com® (“Revdex.com”) received from [redacted], on November 9,
2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources. [redacted] complaint
contends that there are unauthorized charges that were made on her account and
request that her funds be reversed back to her account.On November 5,
2015, [redacted] filed an unauthorized transaction dispute regarding a charge
in the amount of $289.40 that was made on her account. On November 10,
2015, RushCard received the written signed unauthorized transaction dispute
back from [redacted]. As per the RushCard Cardholder Agreement, the dispute
process may take up to 45 to 90 days to investigate a claim. On November
15, 2015, a provisional credit was issued to [redacted] account. Once the
claim is final, [redacted] will receive a letter in the mail regarding the
outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
Sincerely,RushCard
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I called in either April 24th or 25th to report my card lost. One of the days they were down due to "maintenance" for two hours but it ended up being the entire day. So the next day I called and reported it lost. Now someone did call me this morning but I've been calling and getting hung up on since! Also this wasn't what I was asked of in the beginning I was asked for proof of address and ID I submitted that, then I got someone telling me I need my Social security card which isn't a problem! Their inconsistent with what they ask of me as well as what I asked of them. I can be reach at ###-###-#### due to me being at work. I have yet to reach the person who contacted me earlier
Regards,
[redacted]
October 25, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 1, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she submitted a claim for the settlement and haven’t received her refund or an update. On October 25, 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that she will need to call ###-###-#### or email the settlement group at [redacted] regarding any questions or concerns. ...⇄ We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
Revdex.com: is this a joke? The company still has my money, they deactivated my card and all they did was copy and paste their last response to this claim. I'm still waiting for an explanation why my $1,500 claim was approved then denied for no reason.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on May 7, 2015. Unirush,
LLC d/b/a Rushcard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that Rushcard blocked his account in December due to
failed verification, and that he needed to submit a valid driver’s license, a
social security card and proof of address.
On December
30, 2014, [redacted] Rushcard account ending in 4540 was blocked due to failed
verification when attempting to access the account. In accordance with internal policies and
security procedures, Rushcard requested proof of identity from [redacted]. He was asked to submit a copy of his Social
Security Card, Government Issued Identification, and proof of address dated
within the last 30 days.
On
January 7, 2015, [redacted] began submitting the requested documents to verify
his identity. The documents submitted by [redacted] were deemed invalid due to
being illegible and having name discrepancies. On May 11, 2015, Rushcard
contacted [redacted] to advise him of the invalid documentation received, and he
was advised to send documentation to the corporate fax number for efficient
handling.
On May
12, 2015, a Risk Investigator reviewed the documents submitted by [redacted],
and all requested documents have been accepted as valid. [redacted] account was unblocked on May 12,
2015 with unrestricted access to his funds.
As such we consider this matter resolved.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I recieved the dispute form and I signed and faced it back the day after I recieved it. Everytime I call in they say they recieved it.
Revdex.com Cincinnati Ohio
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Complaint ID: [redacted]- [redacted]
May 21, 2015
We received [redacted] complaint regarding
the availability of her funds and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards.
On 5/14/2015 a corporate customer service specialist
contacted [redacted] and was able to locate her direct deposit and post it to her
account. [redacted] was provided with the correct deposit ID and routing number
to prevent her deposits from posting to the incorrect account.
We appreciate [redacted]’ feedback and we
sincerely apologize for the confusion and inconvenience this has caused.
Problem: Rushcard Account Services My name is [redacted] my Fiance and I transfer money to each other all the time but on today my Fiance had to transfer me 530 immediately for my daughter this was emergency funds but rushcard added to funds to an inactive card that I have not had since 2008 so I...
called to have them transferred to my active card they informed me it was impossible after asking for a manager my call was disconnected so I called again and another representative told me he can get me my money so he tried to get me to create a rushgoal that's would not work so my Fiance [redacted] whom I refereed to your company got on the phone and asked to have the funds placedback to her card they disputed the transaction told her she has to wait 90 days and then blocked my card so now we both do not have access to our money and as I said this was an emergency I need my money either on my card ending in [redacted] or [redacted] ending in [redacted] by 12am or I will have to get a lawyer its a pathetic shame that we called for help and your customer service made matters even worseDesired Outcome: I want my money released immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. After reviewing the response it's unfortunate that this does not resolve my issue. As of today I have yet to receive my funds despite my many calls regarding the card to card matter. I was sent funds from another customers card prior to the updates and after calling I was instructed to dispute it which could take up to 90 days. At that point my card will be inaccessible. So in closing I reject their response. This matter was processed on October 11 at 11:43 pm.
Regards,
[redacted]
January 9, 2017 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th Ste. 600Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she tried to use her card on November 29, 2017 and that her card was declined as expired. [redacted] also states she was advised that there was nothing else that could be done, the card would need to be replaced. [redacted] also stated that she was advised to update her address via her online account. [redacted] would like access to her funds Our records indicate that on November 29, 2017 [redacted] contacted RushCard customer service to advise her card was expired and that she needed the funds on the account. [redacted] then requested a replacement card to be sent to her new address. [redacted] was advised to change her address online. Due to the card status being returned, documentation was requested from [redacted] to update the address on file. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] to assist with her request for an address change and a replacement card. [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. As of January 8, 2018, all documentation has been received. The address on file has been updated and the name on the account has been corrected. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
August 26, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted] on August 21, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint
contends that RushCard blocked his account in 2012 and has no access to his
funds. [redacted] also stated that he was advised to submit a driver’s license,
a social security card and release papers.
On
August 1, 2012, [redacted] account was blocked due to RushCard being
notified of his incarceration. As per the RushCard Cardholder Agreement, due to the high amount of fraud that occurs with incarcerated customers,
we block the account and request for documentation. We asked for the power of
attorney (Lucille [redacted] Wilson) who is
taking ownership of [redacted] account to provide a notarized power of attorney
document, a copy of a Social Security Card, Government Issued Identification
and proof of address dated within the last 30 days.
On February 13, 2013, RushCard received
the requested documentation from [redacted] Power of Attorney (Lucille
[redacted] Wilson) and documentation was deemed valid. On September 11, 2013 a
Risk Analyst attempted to contact [redacted] Thomason. On September 13, 2013 a bill
payment for $429.28 was issued and [redacted] account and was determined to
be closed. RushCard is showing record that the bill payment was cashed on
September 27, 2013 by [redacted] Power of Attorney (Lucille Thomason
Wilson). Attached to the response is a copy of the cashed check.
We appreciate [redacted]
feedback.
Tyree T.
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] My name is [redacted]. I read there letter and was shock they would say there is no record of my claim. Yes I did talk to her and she tried to catch me in a lie. But, I did make a mistake on the dates after all the times they have told lies anyone would forget. But I went my records and gave her the proper dates. Which are 7/1/15 and 8/1/15: now he 2 companies are [redacted] and [redacted]. these are the dates I gave her. then she told you I didn't. See this is what I have been going thru with these people. they know that they took my money but gives me excuse for all most a year. To settle this case, I want 5000 dollars. For all of the lies and messing up my credit. Enter the text to appear at the bottom of each [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As of 11/02/2015 @09:45CST, I did follow the instructions per Unirush, and I still cannot access my funds.
When I call the customer service number, I'm put on hold for an hour or more. Can they just send a card with the funds on it or a paper check please.
Thanks so much
[redacted] Regards,[redacted]
...July 29th, 2016VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted]Complaint number: [redacted] Complaint date: June 25th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card. UniRush used its resources through [redacted] to recover the funds for [redacted]. On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued. If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account. Regards,RushCard Corporate Customer Service Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I been calling them about sending me my new card because it about expire next month they said send it only take 7 to 10 business days they said would be here Monday and Monday past and my card haven't not mail out yet I'm not be able use my card
Regards,
[redacted]
November 7, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 1, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she submitted a claim for the settlement and haven’t received her refund or an update. RushCard does not have any information regarding the settlement. [redacted] will need to call ###-###-#### or email the settlement group at [redacted] regarding any questions or concerns. ...⇄ We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
August
10, 2015
VIA ONLINE SUBMISSION:
Better
Busines* Bureau®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter i* in response to the attached complaint, Complaint No. [redacted] which
the Better Busines* Bureau®
(“Revdex.com”) received
from [redacted] on August 5, 2015.
UniRush, LLC d/b/a RushCard take* customer complaint* seriously and
strive* to provide quality customer service while dutifully protecting customer
identitie* and resources.
[redacted]
[redacted] complaint contend* that RushCard blocked her account with any
notification. [redacted] also stated that she wa* advised to submit a driver’s
license, a social security card and valid proof of address.
On July
13, 2015 [redacted] RushCard account ending in [redacted] wa* blocked a* a precautionary
measure to prevent any unauthorized transaction* being made on her account. RushCard
required that [redacted] would need to replace her RushCard. A Corporate Risk Analyst attempted to contact
[redacted] and a SM* message wa* sent to the mobile number on the account. On July 15, 2015, [redacted] contacted
RushCard customer service and failed verification. In accordance with internal policie* and
security procedures, RushCard requested proof of identity from [redacted], and
she wa* asked to submit a copy of hi* Social Security Card, Government Issued
Identification, and proof of addres* dated within the last 30 days.
[redacted] began submitting the requested document* to verify her identity on July
16, 2015. The document* submitted by [redacted] were deemed invalid and
illegible. On July 29, 2015, a Corporate
Risk Analyst reviewed additional document* submitted by [redacted], and all
requested document* were accepted a* valid.
A RushCard Corporate Customer Service Specialist attempted to contact
[redacted]. [redacted] account is
unblocked and an expedited card wa* issued to the addres* on the account with
waiving the $30.00 fee.
We look
forward to serving [redacted] financial need* in the future. Our customer’* security i* a top
priority at RushCard and proper verification i* a necessary step to that goal.
Regards,
Tyree T.
Corporate Customer Service
March 15, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer: [redacted]
Complaint number:...
[redacted]
Complaint
date: March 7, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above #[redacted]. UniRush, LLC which is the program manager for
the Rushcard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted]’s complaint contends that RushCard will not
activate his card. He also states that
he needs his card activated so that he can withdraw the funds deposited on his
account 7 days ago.
On March 4, 2016 [redacted] called RushCard customer service
and indicated that he could not activate his card ending in [redacted]. The card ending in [redacted] could not be
activated due to the card being expired.
A replacement card was processed on February 29, 2016 and the customer
now has access to the funds on his account.
On March 15, 2016 a corporate customer service specialist reached out to
[redacted] to discuss his account, and was advised that the issue has been
resolved.
We appreciate [redacted] feedback. Our goal is to provide financial convenience
supported by reliable customer service.
RushCard Corporate Customer Service
November 17, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re:
Case #:...
[redacted]
Consumer: [redacted]
[redacted]To Whom It May
Concern:This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com® (“Revdex.com”) received from [redacted], on November 9,
2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources. [redacted] complaint
contends that there are unauthorized charges that were made on her account and
request that her funds be reversed back to her account.On November 5,
2015, [redacted] filed an unauthorized transaction dispute regarding a charge
in the amount of $289.40 that was made on her account. On November 10,
2015, RushCard received the written signed unauthorized transaction dispute
back from [redacted]. As per the RushCard Cardholder Agreement, the dispute
process may take up to 45 to 90 days to investigate a claim. On November
15, 2015, a provisional credit was issued to [redacted] account. Once the
claim is final, [redacted] will receive a letter in the mail regarding the
outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
Sincerely,RushCard
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I called in either April 24th or 25th to report my card lost. One of the days they were down due to "maintenance" for two hours but it ended up being the entire day. So the next day I called and reported it lost. Now someone did call me this morning but I've been calling and getting hung up on since! Also this wasn't what I was asked of in the beginning I was asked for proof of address and ID I submitted that, then I got someone telling me I need my Social security card which isn't a problem! Their inconsistent with what they ask of me as well as what I asked of them. I can be reach at ###-###-#### due to me being at work. I have yet to reach the person who contacted me earlier
Regards,
[redacted]
October 25, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 1, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she submitted a claim for the settlement and haven’t received her refund or an update. On October 25, 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her that she will need to call ###-###-#### or email the settlement group at [redacted] regarding any questions or concerns. ...⇄ We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
Revdex.com: is this a joke? The company still has my money, they deactivated my card and all they did was copy and paste their last response to this claim. I'm still waiting for an explanation why my $1,500 claim was approved then denied for no reason.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 14,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on May 7, 2015. Unirush,
LLC d/b/a Rushcard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that Rushcard blocked his account in December due to
failed verification, and that he needed to submit a valid driver’s license, a
social security card and proof of address.
On December
30, 2014, [redacted] Rushcard account ending in 4540 was blocked due to failed
verification when attempting to access the account. In accordance with internal policies and
security procedures, Rushcard requested proof of identity from [redacted]. He was asked to submit a copy of his Social
Security Card, Government Issued Identification, and proof of address dated
within the last 30 days.
On
January 7, 2015, [redacted] began submitting the requested documents to verify
his identity. The documents submitted by [redacted] were deemed invalid due to
being illegible and having name discrepancies. On May 11, 2015, Rushcard
contacted [redacted] to advise him of the invalid documentation received, and he
was advised to send documentation to the corporate fax number for efficient
handling.
On May
12, 2015, a Risk Investigator reviewed the documents submitted by [redacted],
and all requested documents have been accepted as valid. [redacted] account was unblocked on May 12,
2015 with unrestricted access to his funds.
As such we consider this matter resolved.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
[redacted]
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I recieved the dispute form and I signed and faced it back the day after I recieved it. Everytime I call in they say they recieved it.
Regards,
[redacted]
Revdex.com Cincinnati Ohio
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Complaint ID: [redacted]- [redacted]
May 21, 2015
We received [redacted] complaint regarding
the availability of her funds and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards.
On 5/14/2015 a corporate customer service specialist
contacted [redacted] and was able to locate her direct deposit and post it to her
account. [redacted] was provided with the correct deposit ID and routing number
to prevent her deposits from posting to the incorrect account.
We appreciate [redacted]’ feedback and we
sincerely apologize for the confusion and inconvenience this has caused.
Regards,
[redacted]
Customer Service Specialist