I HAVE CHILDREN TO FEED AND TAKE CARE OF AND THEY WILL NOT ALLOW ME TO GET MY MONEY OFF OF MY CARD I WAS TOLD LAST WEEK THAT MARCH 5 IB WOULD BE ABLE TO TRANSFER THE REST OF MY MONEY OFF OF MY CARD SO I COULD CANCEL RUSHCARD .TRIED TO TRANSFER DIDN'T WORM...CALLED AGAIN FOR THE 6TH TIME THIS WEEK THAT WAS A LIE HE SAID THE 6TH TRIED AGAIN ON THE 6TH GUESS WHAT NOPE...CALLED AGAIN FOR THE 7TH TIME THIS WEEK AND HE SAID I WON'T BE ABLE TO TRANSFER MY MONEY UNTIL THE 16TH BECAUSE I HAVE TO WAIT NOT MONTHLY LIKE THE ERROR SAYS BUT 30 SAYS FROM THE 1ST TRANSFER COMPLETE [redacted]. WANTED ME TO GET ANOTHER CARD AND PAY 30$ TO GET ANOTHER ONE WHEN THEY WHERE SUPPOSE TO SEND ME ONE LAST YEAR..GUESS WHAT NEVER RECEIVED IT EVEN THOUGH SHE SAID SHE SENT IT. YALL HABE THE WORST CUSTOMER SERVICE IN THE USA..ALL THEY DO IS GIVE YOU A RUN AROUND AND A RUN AROUND THEY LIE AND WHEN THEY DON'T HAVE A LIE THEY PLACE YOU ON HOLD TO MAKE A LIE...THEY ARE HOLDING MY MONEY THAT I WORKED FOR. THEY HANG UP WHEN THEY DON'T WANT TO TALK TO YOU ANYMORE.YALL NEED TO LISTEN TO SOME OF YOU ALL CALLS BECAUSE RUSHCARD IS A COMPLETE RIP OFF.NEEDS TO SHUT DOWN FOR STEALING MONEY FROM PPL THAT TRUST THEM
June 7, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: May 12, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that funds were withdrawn from the ATM for the amount of $305.50, and that $615.00 was drafted from her RushCard account. [redacted] also states that she needs her funds put back into her RushCard account. Per previous response on May 13, 2016 [redacted] contacted RushCard corporate customer service and requested to cancel the pending ATM transaction for the amount of $615.00. [redacted] was informed that the transaction was not able to be canceled and still in pending status. A dispute could be filed once or if the transactions settled. The transaction was automatically released by the system after the expiration date. RushCard can verify that as of May 16, 2016 there are no longer pending charges of $615.00 on [redacted] RushCard account. In addition, the pending ATM transaction of $305.50 has been released on May 18, 2016. A corporate customer service specialist contacted [redacted] to advise her of this information. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
6/5/2017[redacted] complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit. RushCard records indicate that [redacted] filed a dispute on 3/11/2017 for $502.81. On 3/17/2017 [redacted] contacted RushCard dispute department a second time to dispute 2 additional transactions for $234.15. to be returned for this claim was 3/31/2017. RushCard received [redacted] written dispute claim on 3/27/2017 for the 1st claim in the amount of $502.81. Because this was received after the 10-business day timeframe, no provisional credit was applied to the account. The form we received was dated by [redacted] 3/25/2017- also after the provisional credit deadline. As of the date of this letter no written dispute form has been received for the $234.15 dispute claim. On 3/14/2017 RushCard submitted chargebacks through the [redacted] network for the disputed transactions. [redacted] guidelines allow the merchant 45 days to respond to the chargeback. The following merchants have responded to our chargeback inquiries and have stated that the transactions are valid and no credit will be applied:3/6/2017 $62.15 [redacted], and 3/5/2017 $204.00 [redacted]The merchants have accepted the chargebacks for following transactions and credits will be applied to [redacted] account.3/10/2017 $84.15 [redacted] and 3/5/2017 $142.89 [redacted]The merchant directly applied a credit 3/22/2017 for the following transaction: 3/11/2017 $150.00 [redacted]. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution
April 26, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th Ste Suite 600 Cincinnati Ohio 45202 Re: Case #[redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 24, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that she made a transaction for $840.70. [redacted] states the transaction was cancelled and then credited back to her RushCard account. [redacted] also states that the transaction was debited for a second time from her account. [redacted] would like a refund for $840.70. On March 16, 2017, [redacted] filed an unauthorized transaction dispute for $840.70. The disputed transaction was researched and a determination was made on the claim. Upon the investigation, the transaction was associated with [redacted], which is a valid transaction. No error was found and no credit will be issued on the account. Per the previous response if [redacted] does not agree with the final determination of the claim a rebuttal letter must be submitted. On April 26, 2017, a corporate customer service specialist attempted to contact [redacted] regarding this information. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. RushCard Corporate Customer Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush has not corporate with this matter. The fact that I had previously shopped with the merchant thaty cards were used at doesn't address the fact that my card was stolen and used in many same.location as I have shopped before and other locations. I have provided proof from my employer to uniriah and BBN showing I was thousands of miles away from the time my card was used by the individual who stole my information and wristlet. Along with my unirush card were my capital one and coporate card were Stole as used and capital one and us bank.has issuese.new cards and refunded every penny that was used by the individual who stole my cards. I .only having this issues getting my credit for fraud transactions with unirush.unless they obtain copies of the receipts from the merchant and seriously investigate this matter unirush needs to credit my card every penny of the fraud charges. There are over 300 complaints on google and the company website about the same issues I am.dealing with. This company needs to refund my money for all the fraud charges immediately.The moment my card went missing I called unirush and spoke with Jose who didn't close my card at my request. I had to call the next day when I saw additional charges and that when they closed my.caed and tried to charge me $40.00 for a replacement card and postage . In simply ask for the Revdex.com to not rest until this case is resolve in me getting my full refund. Unirush has given me so many false information every time I call just to get my off the phone. I request all documents used for this.caae and I still don't have any communication from unirush.Please help me.gert.rightful refund.Regardss,
[redacted]
This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states she disputed transactions, but her dispute ended up being denied. She would like to know why dispute was denied. Our records indicate on September 29, 2017, [redacted] disputed 5 transactions with [redacted], totaling $370.00. In her subsequent dispute form she claimed, her card was in her possession. On October 11, 2017, [redacted] claim was denied due to pattern of use. She had made payments to [redacted] on 06/01/17 and 07/01/2017.
September 19, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on September 15, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she is unable to get her money off her RushCard. [redacted] also states that she received a replacement card with the same numbers. [redacted] was told her card replacement would be listed as lost and another card would be processed. [redacted] would like an expedited card sent to her free of charge so that she has access to the funds on her card. Per previous response on August 17, 2017, a replacement card was processed for [redacted]. The replacement card was sent to encourage [redacted] to use her RushCard again. The replacement card was processed using the same card numbers, which enabled [redacted] to use the current card on her account. Or in the event [redacted] didn’t have the old card she could use the new card. On September 15,2017, a new card replacement was processed per [redacted] request. On September 18, 2017, a corporate resolutions specialist contacted [redacted] to advise of the following information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. "signed dispute form. merchant did not include an email address or a return address for form.". See attached.
Regards,
[redacted]
November 3, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] To the Revdex.com I [redacted] received an e-mail from you stating that I must send Rush Card a fax with certain information; like a copy of a bill, a copy of my soc sec card, plus a copy of my [redacted] ID. I sent 4 different times and they still refuse to resolved this matter its been since 2014. I fax over the last fax on April 21, 2016 to fax # ###-###-####.Called Rush Card on April 26, 2016 to see if they received the fax talked to the supervisor Lex employee # [redacted] he informed me that I have inquired about this situation 35 times with no help since January 6, 2016. I was also informed that Rush Card do not know what to do next. So I'm asking the Revdex.com where do I go from here. The fax number they sent was not for Rush Card it was suppose to go to [redacted] and still this issue is not resolved.Desired Outcome: I would like my money back with interest because they held my money so long what Rush Card owes me is $192.94 from 2013 until now.
November 6, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. [redacted]
complaint states that $500.00 deducted from his RushCard account via RushCard’s
Bill Payment system were not delivered to the appropriate payee, and that he
was unable to resolve this issue with RushCard’s Customer Service Department. A RushCard Customer Service Representative
contacted [redacted] on 10/30/2015 to apologize for the inconvenience
this matter caused, to check the status of his account and to ensure [redacted] that this issue would be investigated thoroughly. On 11/3/2015, RushCard
applied a credit in the amount of $500.00 to [redacted] account for
the undelivered funds deducted via RushCard’s Bill Payment system. Additionally, RushCard issued a $25.00
courtesy credit to [redacted] account and can confirm that [redacted]
was able to conduct transactions with his RushCard as of 10/12/2015, and each
day thereafter.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
I've already sent documents to Rush card regarding the returned merchandise also confirming that [redacted] approved the refund. [redacted] also sent over documentation stating that the refund was approved so there's nothing more on my end that needs to be done. I need and want my money returned and be compensated for the time loss and the back and forth I had to endure with Rushcard and [redacted]....I've uploaded multiple documents to Rushcard proving that my refund was approved. So please release this hold now so I can go on with my life instead of fighting back and forth with a company that owes me money, if not I will have to get my lawyers involved. Thank you.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
May 18, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 17, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard blocked her active card without warning after she filed a dispute. [redacted] also contends that she now has no access to her funds, she was transferred several times and no dispute has been filed. On May 17, 2016, [redacted] contacted RushCard customer service to file a dispute. [redacted] was transferred to a dispute agent and advised that the card had to be replaced. [redacted] insisted on being transferred to a supervisor because she did not want her card replaced, however, the dispute agent did advise [redacted] that the card would still have to be replaced. On May 17, 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her of the other option to gain access to her funds. We appreciate [redacted] feedback and sincerely for the inconvenience. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
[redacted] complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit. RushCard records indicate that [redacted] filed a dispute on 3/11/2017 for $502.81. On 3/17/2017 [redacted] contacted RushCard dispute department a second time to dispute 2 additional transactions for $234.15. to be returned for this claim was 3/31/2017. RushCard received [redacted] written dispute claim on 3/27/2017 for the 1st claim in the amount of $502.81. Because this was received after the 10-business day timeframe, no provisional credit was applied to the account. The form we received was dated by [redacted] 3/25/2017- also after the provisional credit deadline. As of the date of this letter no written dispute form has been received for the $234.15 dispute claim. On 3/14/2017 RushCard submitted chargebacks through the [redacted] network for the disputed transactions. [redacted] guidelines allow the merchant 45 days to respond to the chargeback. The following merchants have responded to our chargeback inquiries and have stated that the transactions are valid and no credit will be applied:3/6/2017 $62.15 [redacted], and 3/5/2017 $204.00 [redacted]The merchants have accepted the chargebacks for following transactions and credits will be applied to [redacted] account.3/10/2017 $84.15 [redacted] and 3/5/2017 $142.89 [redacted]The merchant directly applied a credit 3/22/2017 for the following transaction: 3/11/2017 $150.00 [redacted]. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution
Hello [redacted], The above complaint #[redacted], this customer has rebutted 3 times, we have no additional information to provide. [redacted] is welcome to contact our office if he has any questions. Thank you. UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comSatoyra H., Customer ServiceDirect: ###-###-#### option #1Fax: ###-###-####
[redacted]
I HAVE CHILDREN TO FEED AND TAKE CARE OF AND THEY WILL NOT ALLOW ME TO GET MY MONEY OFF OF MY CARD I WAS TOLD LAST WEEK THAT MARCH 5 IB WOULD BE ABLE TO TRANSFER THE REST OF MY MONEY OFF OF MY CARD SO I COULD CANCEL RUSHCARD .TRIED TO TRANSFER DIDN'T WORM...CALLED AGAIN FOR THE 6TH TIME THIS WEEK THAT WAS A LIE HE SAID THE 6TH TRIED AGAIN ON THE 6TH GUESS WHAT NOPE...CALLED AGAIN FOR THE 7TH TIME THIS WEEK AND HE SAID I WON'T BE ABLE TO TRANSFER MY MONEY UNTIL THE 16TH BECAUSE I HAVE TO WAIT NOT MONTHLY LIKE THE ERROR SAYS BUT 30 SAYS FROM THE 1ST TRANSFER COMPLETE [redacted]. WANTED ME TO GET ANOTHER CARD AND PAY 30$ TO GET ANOTHER ONE WHEN THEY WHERE SUPPOSE TO SEND ME ONE LAST YEAR..GUESS WHAT NEVER RECEIVED IT EVEN THOUGH SHE SAID SHE SENT IT. YALL HABE THE WORST CUSTOMER SERVICE IN THE USA..ALL THEY DO IS GIVE YOU A RUN AROUND AND A RUN AROUND THEY LIE AND WHEN THEY DON'T HAVE A LIE THEY PLACE YOU ON HOLD TO MAKE A LIE...THEY ARE HOLDING MY MONEY THAT I WORKED FOR. THEY HANG UP WHEN THEY DON'T WANT TO TALK TO YOU ANYMORE.YALL NEED TO LISTEN TO SOME OF YOU ALL CALLS BECAUSE RUSHCARD IS A COMPLETE RIP OFF.NEEDS TO SHUT DOWN FOR STEALING MONEY FROM PPL THAT TRUST THEM
June 7, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: May 12, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that funds were withdrawn from the ATM for the amount of $305.50, and that $615.00 was drafted from her RushCard account. [redacted] also states that she needs her funds put back into her RushCard account. Per previous response on May 13, 2016 [redacted] contacted RushCard corporate customer service and requested to cancel the pending ATM transaction for the amount of $615.00. [redacted] was informed that the transaction was not able to be canceled and still in pending status. A dispute could be filed once or if the transactions settled. The transaction was automatically released by the system after the expiration date. RushCard can verify that as of May 16, 2016 there are no longer pending charges of $615.00 on [redacted] RushCard account. In addition, the pending ATM transaction of $305.50 has been released on May 18, 2016. A corporate customer service specialist contacted [redacted] to advise her of this information. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
6/5/2017[redacted] complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit. RushCard records indicate that [redacted] filed a dispute on 3/11/2017 for $502.81. On 3/17/2017 [redacted] contacted RushCard dispute department a second time to dispute 2 additional transactions for $234.15. to be returned for this claim was 3/31/2017. RushCard received [redacted] written dispute claim on 3/27/2017 for the 1st claim in the amount of $502.81. Because this was received after the 10-business day timeframe, no provisional credit was applied to the account. The form we received was dated by [redacted] 3/25/2017- also after the provisional credit deadline. As of the date of this letter no written dispute form has been received for the $234.15 dispute claim. On 3/14/2017 RushCard submitted chargebacks through the [redacted] network for the disputed transactions. [redacted] guidelines allow the merchant 45 days to respond to the chargeback. The following merchants have responded to our chargeback inquiries and have stated that the transactions are valid and no credit will be applied:3/6/2017 $62.15 [redacted], and 3/5/2017 $204.00 [redacted]The merchants have accepted the chargebacks for following transactions and credits will be applied to [redacted] account.3/10/2017 $84.15 [redacted] and 3/5/2017 $142.89 [redacted]The merchant directly applied a credit 3/22/2017 for the following transaction: 3/11/2017 $150.00 [redacted]. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution
April 26, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th Ste Suite 600 Cincinnati Ohio 45202 Re: Case #[redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 24, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that she made a transaction for $840.70. [redacted] states the transaction was cancelled and then credited back to her RushCard account. [redacted] also states that the transaction was debited for a second time from her account. [redacted] would like a refund for $840.70. On March 16, 2017, [redacted] filed an unauthorized transaction dispute for $840.70. The disputed transaction was researched and a determination was made on the claim. Upon the investigation, the transaction was associated with [redacted], which is a valid transaction. No error was found and no credit will be issued on the account. Per the previous response if [redacted] does not agree with the final determination of the claim a rebuttal letter must be submitted. On April 26, 2017, a corporate customer service specialist attempted to contact [redacted] regarding this information. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. RushCard Corporate Customer Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush has not corporate with this matter. The fact that I had previously shopped with the merchant thaty cards were used at doesn't address the fact that my card was stolen and used in many same.location as I have shopped before and other locations. I have provided proof from my employer to uniriah and BBN showing I was thousands of miles away from the time my card was used by the individual who stole my information and wristlet. Along with my unirush card were my capital one and coporate card were Stole as used and capital one and us bank.has issuese.new cards and refunded every penny that was used by the individual who stole my cards. I .only having this issues getting my credit for fraud transactions with unirush.unless they obtain copies of the receipts from the merchant and seriously investigate this matter unirush needs to credit my card every penny of the fraud charges. There are over 300 complaints on google and the company website about the same issues I am.dealing with. This company needs to refund my money for all the fraud charges immediately.The moment my card went missing I called unirush and spoke with Jose who didn't close my card at my request. I had to call the next day when I saw additional charges and that when they closed my.caed and tried to charge me $40.00 for a replacement card and postage . In simply ask for the Revdex.com to not rest until this case is resolve in me getting my full refund. Unirush has given me so many false information every time I call just to get my off the phone. I request all documents used for this.caae and I still don't have any communication from unirush.Please help me.gert.rightful refund.Regardss,
[redacted]
This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states she disputed transactions, but her dispute ended up being denied. She would like to know why dispute was denied. Our records indicate on September 29, 2017, [redacted] disputed 5 transactions with [redacted], totaling $370.00. In her subsequent dispute form she claimed, her card was in her possession. On October 11, 2017, [redacted] claim was denied due to pattern of use. She had made payments to [redacted] on 06/01/17 and 07/01/2017.
September 19, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on September 15, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she is unable to get her money off her RushCard. [redacted] also states that she received a replacement card with the same numbers. [redacted] was told her card replacement would be listed as lost and another card would be processed. [redacted] would like an expedited card sent to her free of charge so that she has access to the funds on her card. Per previous response on August 17, 2017, a replacement card was processed for [redacted]. The replacement card was sent to encourage [redacted] to use her RushCard again. The replacement card was processed using the same card numbers, which enabled [redacted] to use the current card on her account. Or in the event [redacted] didn’t have the old card she could use the new card. On September 15,2017, a new card replacement was processed per [redacted] request. On September 18, 2017, a corporate resolutions specialist contacted [redacted] to advise of the following information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. "signed dispute form. merchant did not include an email address or a return address for form.". See attached.
Regards,
[redacted]
November 3, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] To the Revdex.com I [redacted] received an e-mail from you stating that I must send Rush Card a fax with certain information; like a copy of a bill, a copy of my soc sec card, plus a copy of my [redacted] ID. I sent 4 different times and they still refuse to resolved this matter its been since 2014. I fax over the last fax on April 21, 2016 to fax # ###-###-####.Called Rush Card on April 26, 2016 to see if they received the fax talked to the supervisor Lex employee # [redacted] he informed me that I have inquired about this situation 35 times with no help since January 6, 2016. I was also informed that Rush Card do not know what to do next. So I'm asking the Revdex.com where do I go from here. The fax number they sent was not for Rush Card it was suppose to go to [redacted] and still this issue is not resolved.Desired Outcome: I would like my money back with interest because they held my money so long what Rush Card owes me is $192.94 from 2013 until now.
November 6, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. [redacted]
complaint states that $500.00 deducted from his RushCard account via RushCard’s
Bill Payment system were not delivered to the appropriate payee, and that he
was unable to resolve this issue with RushCard’s Customer Service Department. A RushCard Customer Service Representative
contacted [redacted] on 10/30/2015 to apologize for the inconvenience
this matter caused, to check the status of his account and to ensure [redacted] that this issue would be investigated thoroughly. On 11/3/2015, RushCard
applied a credit in the amount of $500.00 to [redacted] account for
the undelivered funds deducted via RushCard’s Bill Payment system. Additionally, RushCard issued a $25.00
courtesy credit to [redacted] account and can confirm that [redacted]
was able to conduct transactions with his RushCard as of 10/12/2015, and each
day thereafter.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
I've already sent documents to Rush card regarding the returned merchandise also confirming that [redacted] approved the refund. [redacted] also sent over documentation stating that the refund was approved so there's nothing more on my end that needs to be done. I need and want my money returned and be compensated for the time loss and the back and forth I had to endure with Rushcard and [redacted]....I've uploaded multiple documents to Rushcard proving that my refund was approved. So please release this hold now so I can go on with my life instead of fighting back and forth with a company that owes me money, if not I will have to get my lawyers involved. Thank you.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
May 18, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 17, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that RushCard blocked her active card without warning after she filed a dispute. [redacted] also contends that she now has no access to her funds, she was transferred several times and no dispute has been filed. On May 17, 2016, [redacted] contacted RushCard customer service to file a dispute. [redacted] was transferred to a dispute agent and advised that the card had to be replaced. [redacted] insisted on being transferred to a supervisor because she did not want her card replaced, however, the dispute agent did advise [redacted] that the card would still have to be replaced. On May 17, 2016, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her of the other option to gain access to her funds. We appreciate [redacted] feedback and sincerely for the inconvenience. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
[redacted] complaint contends that she was not advised of the correct timeframe in which to submit her dispute form in writing to qualify for provisional credit. RushCard records indicate that [redacted] filed a dispute on 3/11/2017 for $502.81. On 3/17/2017 [redacted] contacted RushCard dispute department a second time to dispute 2 additional transactions for $234.15. to be returned for this claim was 3/31/2017. RushCard received [redacted] written dispute claim on 3/27/2017 for the 1st claim in the amount of $502.81. Because this was received after the 10-business day timeframe, no provisional credit was applied to the account. The form we received was dated by [redacted] 3/25/2017- also after the provisional credit deadline. As of the date of this letter no written dispute form has been received for the $234.15 dispute claim. On 3/14/2017 RushCard submitted chargebacks through the [redacted] network for the disputed transactions. [redacted] guidelines allow the merchant 45 days to respond to the chargeback. The following merchants have responded to our chargeback inquiries and have stated that the transactions are valid and no credit will be applied:3/6/2017 $62.15 [redacted], and 3/5/2017 $204.00 [redacted]The merchants have accepted the chargebacks for following transactions and credits will be applied to [redacted] account.3/10/2017 $84.15 [redacted] and 3/5/2017 $142.89 [redacted]The merchant directly applied a credit 3/22/2017 for the following transaction: 3/11/2017 $150.00 [redacted]. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution
Hello [redacted], The above complaint #[redacted], this customer has rebutted 3 times, we have no additional information to provide. [redacted] is welcome to contact our office if he has any questions. Thank you. UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comSatoyra H., Customer ServiceDirect: ###-###-#### option #1Fax: ###-###-####
[redacted]