It was not settled because I did not receive my money back nor got a letter from them about anything on it I called in about it and nothing just was told I would receive a letter and did not they didn't even offer anything nothing when I called in to start dispute signed the papers uploaded it to online account and that was it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The person responding from the business is who I spoke with from corporate Tyree T.. She was supposed to call me back in regards to this matter however I havent recieved a phone call yet.. Instead of giving customers the run around they need to do their jobs and follow through with promises..They are very unprofessional, and need to be retrained starting from Corporate.
Regards,
[redacted]
Hi [redacted], The last rebuttal we received from this customer, I explained the reason why the credit went on that card when I spoke to her on September 14. This information was also included in the second rebuttal. The customer has stated the same thing in her third rebuttal. We have no new information to provide. Thanking you in advance. UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comKathy R., Customer Service SpecialistDirect: ###-###-#### Option 1Fax: ###-###-####[redacted]
May
2, 2016
VIA ONLINE
SUBMISSION:
RevDex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To
Whom It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on April 13, 2016. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted]
[redacted]’s account has been closed and funds have been moved to a holding account
with [redacted]. As part of our transition
from [redacted] to [redacted] on 11/13/2014, this account cannot be opened and
[redacted] customer service will have to assist further regarding [redacted]
funds. [redacted] has spoken to RushCard
and was educated to provide copies of identification documentation: valid
driver’s license or state ID, a signed social security card and proof of
address. [redacted] will need to send the documents to [redacted] fax number
###-###-#### or ###-###-#### for further review. If [redacted] has any questions
or concerns regarding access to his funds please contact [redacted] customer
service at ###-###-####.
We
appreciate [redacted]’s feedback and apologize for any inconvenience and
frustration this may have caused.
RushCard
Customer Service
December 28, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that he was unable to access his direct deposit and he could not get in contact with RushCard Customer Service. [redacted] requested that his employer reverse his direct deposit from his RushCard account. [redacted] also stated that he made a [redacted] load in the amount of $140.00 to his account and do to the fact he had a negative balance the [redacted] load was depleted from his account. [redacted] requested for his funds to be loaded back to his account. Per previous response, On October 21, 2015, [redacted] direct deposit was received and posted to his account. RushCard's history indicates that between October 21, 2015 and October 29, 2015 several transactions were processed successfully. Due to [redacted] request by his employer the direct deposit was reversed from the account on November 2, 2015, which took the account into a negative status. On December 10, 2015, a [redacted] load in the amount of $140.00 was loaded onto [redacted]’s account and the funds were depleted due to the negative balance on his account. [redacted] will need to contact his employer to resolve this issue. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
February 6, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: February 2, 2018 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has been contacting RushCard to get her online account working. [redacted] also states she has tried several times to get her online account password changed. [redacted] would like better customer service and her online password changed. Our records indicate that on February 6, 2018 [redacted] successfully logged into her online account and made changes. If [redacted] is still having difficulty changing her online password she will need to contact RushCard customer service directly at ###-###-#### for assistance. A RushCard corporate resolutions specialist attempted to contact [redacted] on February 6, 2018 to advise of the following information. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The response received from UniRush indicates that my account was credited on November 12,2015. The screenshot they sent showing the $46.96 was credited back to my account shows October 12, 2015. As I previously stated, my account remains uncredited. My current balance is still $0.18 which it has been for several months now. I have taken screen shots of my transaction history and will attempt to attach them to my rejection. The last transaction that took place on my account was on October 13, 2015 and was a $1.00 credit to return a partial maintenance fee, as per their idea to waive fees for members due to their system issues. I have spoken to many people and only 2 of them could actually see that the transaction took place but was not credited to my account so that I could access my money. I would appreciate this error being fixed immediately, as I have wasted many hours dealing with something that was of no fault of my own.
Regards,
[redacted]
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer...
identities and resources. In [redacted] complaint, she states her card was stolen and fraudulent transactions were made using the card. she states when she filed the dispute she was told provision credit would be given to her after she return the dispute form. She said she waited two weeks to get the dispute form. Second, she was told she would get a new card; however, it has been a month and she has not received a card. Third, she did not get the provisional credit. She is requesting for a refund. Our records indicate on March 7, 2017, [redacted] sent an email to RushCard to file a dispute on transactions that occurred on her account in the amount of $834.85. On March 08, 2017, an unauthorized dispute was opened, and the dispute form was mailed to her physical address; because there was no address verification [redacted] card was closed and new card was issued on march 11, 2017 when she called in to check on her new card. On March 20, 2017, [redacted] claim was denied due to no error found. [redacted] provided proof that indeed [redacted] stayed at their hotel.
Revdex.com:I haven't heard from unirush financial. I also faxed the Revdex.com copies of my travel plans and a letter from my employer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Better Busines* Bureau:
I have reviewed the response made by the busines* in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of today 8/11/15, my complaint ha* been satisfied. The $30 fee ha* been reversed. I still however feel that Rush Card need* to have better business practices when it comes to the consumer. I will be closing my account once I withdraw my last funds from this account. Thank you for your assistance. Regards,
[redacted]
7/30/2015
Complaint
I HAVE BEEN A RUSHCARD CUSTOMER FOR 4 YEARS GOING ON 5 AND NEEVER HAVE I HAD AS MANY PROBLEM AS I DO NOW. I HAD 7 DISPUTED CHARGES ON MY ACCT THATI IMMEDIATELY CALLED AND DISPUTED MINUTES AFTER SEEING THE TRANSACTIONS ON MY MOBILE ACCT, I WAS TOLD 1ST I HAVE TO LET THE TRANSACTIONS SETTLE BEFORE I...
COULD DISPUTE,(PROBLEM #1) AFTER LETTING THE CHARGES SETTLE I THEN DISPUTED THE SETTLED CHARGES ANDD WAS TOLD I HAVE TO COMPLETE AND FAX BACK DISPUTE FORMS IN WHICH I DID WITH 1 DAY OF RECEIVING THEM. 14 DAYS LATER A PROVISIONAL CREDIT WAS ISSUES TO MY ACCT WHICH MADE ME THINK EVERYTHING WAS OK 5 DAYS LATER THE PROVISIONAL CREDIT WAS REVERSED BECAUSE THE DISPUTED TEAM SAW NO ERROR IN THE CHARGES. NOW MIND YOU I LIE IN [redacted] AND THE LAST AUTHORIZED TRANSACTION TOOK PLACE AT A GAS STATION IN [redacted] MINUTES AFTER THAT TRANSACTION THE OTHER 7 UNAUTHORIZED TRANSACTIONS TOOK PLACE IN [redacted] WHICH IS 4 HOURS AWAY FROM THE LOCATION OF WHERE I WAS AND THE LAST AUTHORIZED TRANSACTIONS. I EXPLAIN NUMEROUS TIME THAT THEY WERTE NOT MADE BY ME NOW THEY ARE TELLINGME I HAVE TO SUBMITTE A REBUTTAL LETTER BUT WHAT IS THE REBUTTAL LETTER TO SAY THAT THE DISPUTES FORM HAS NOT ALREADY STATED AND WHY WOULD YOU GIVE ME MY MONEY BACK THEN TAKE IT BACK FROM A DEPOSIT THAT WAS MAD TO MY ACCT. NO ONE SEEM TO BE ABLE TO ANSWER ANY OF MY QUESTIONS OR ABLE TO ASSIST ME IN GETTING MY MONEY BACK THIS HAS BEEN ON GOING SINCE THE BEGINING OF JULY THIS IS NOT COMING TO THE END OF THE MONTH AND STILL NO RESOLUTION. I ASKED FOR A CORPORATE NUMBER FOR THE COMPANY AND WAS TOLD THAT THEY DONT HAVE ACCESS TO THE CORPORATE NUMBER! I AHVE NOT RECEIVED MY MONEY AND HAVE GOT NOTHING BUT THE RUN AROUND AS TO HOW TO GET MY ONEY BACK. I FILED A COMPLAINT BEFORE REGARDING A SIMILAR SITUATION AND THAT WHEN I GOT A CLL FROM THE CORPORATE OFFICE BUT NOW NO ONE HAS THE NUMBER. I BELIEVE THIS COMPANY IS SCAMMING INNOCENT PEOPLE OUT OF THEIR HARD EARNED MONEY SUCH AS MYSELF. THEY TOOK OVER $100 FROM ME AND I CANT GET IT
Desired Resolution
I WOULD LIKE FOR THE UNAUTHORIZED TRANSACTIONS ON MY ACCT TO BE REFUNDED TO ME IN WAY LESS THAN THE 45 DAY TIME FRAME THEY TOLD ME. MY FAMILY AND MYSELF IS HOMELESS BECAUSE THEY BASICALLY STOLE MY MONEY TO PAY RENT AND NO ONE THERE CARES OR EVEN TRYING TO ASSIST ME. REFUND MY MONEY!!!!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There has still not been a provisional credit applied. The dispute form as well as the police report has already been received. I contact Rushcard every day and confirmed that they have received it. I contact them every day because I have no trust in the company and I don't want any documents to magically disappear. There still has been no update from the Dispute Dept despite their 24-48 hour turnaround time.
Regards,
[redacted]
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
SUBMISSION: �...⇄ Revdex.com® 1 E. 4th St Suite 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on July 6, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that RushCard closed her account and that she loaded funds to her account. [redacted] also states that RushCard should have not closed her account. On July 6, 2017, [redacted] RushCard account was permanently closed in accordance with RushCard Risk procedure. A Bill payment in the amount of $129.99 was sent to the address on file to [redacted]. A corporate customer service specialist attempted to contact [redacted] July 19, 2017 to advise of the account information. We appreciate [redacted] feedback. RushCard Corporate Customer Service
August 3, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: August 2, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he contacted RushCard several times regarding his check that was sent on July 22, 2016 that he has not received. [redacted] states he has not gotten a response and he just wants RushCard to reprocess his check. On July 22, 2016 a check was processed for [redacted] at the address RushCard had on file. [redacted] called back later that day and updated his address. The check was sent to the old address and therefore [redacted] did not get his check. On August 3, 2016, a RushCard corporate specialist contacted [redacted] to advise him that his check was sent to the current address we have on file, and that it would take 5-7 business days for him to receive it. [redacted] was satisfied with this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. RushCard, Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
December 10, 2015VIA ONLINE SUBMISSION:Revdex.com ...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per previous
response, On December 2, 2015, [redacted] filed an ACH debit dispute regarding a
charge in the amount of $64.60 that was deducted from her account. RushCard have
not received the signed dispute form back from [redacted]. On December 3, 2015,
the ACH debit dispute form was sent to the email address on the account [redacted]. As per the
RushCard Cardholder Agreement, the dispute process may take up to 45 to 90 days
to investigate a claim. Once the claim is final, [redacted] will receive a
letter in the mail regarding the outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
August 4, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on August 2, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard deactivated his card when he called about transactions that he did not make. [redacted] states that he was charged $30.00 to have his funds sent to him and for expedited shipment of his card. [redacted] also states that he would like his funds back and something done about the unprofessionalism of customer service. RushCard records indicate that on July 14, 2017 [redacted] contacted RushCard customer service and disputed transactions in the amount of $31.69 and $30.13. The agent proceeded to replace the card for [redacted]. Per the RushCard dispute procedure, once we receive notice of an unauthorized transaction the card must be replaced. A replacement card was processed for [redacted] on July 14,2017 standard mail no fee accessed. An express cash was processed for $418.57 and [redacted] was advised of the $30.00 fee for this transaction. On August 4, 2017, a RushCard corporate resolution specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. Sincerely, RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Rush card did provide me with $20.00 which is in no way I feel fair for the inconvenience but I was compensated.
Regards,
[redacted]
October 27,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
It was not settled because I did not receive my money back nor got a letter from them about anything on it I called in about it and nothing just was told I would receive a letter and did not they didn't even offer anything nothing when I called in to start dispute signed the papers uploaded it to online account and that was it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The person responding from the business is who I spoke with from corporate Tyree T.. She was supposed to call me back in regards to this matter however I havent recieved a phone call yet.. Instead of giving customers the run around they need to do their jobs and follow through with promises..They are very unprofessional, and need to be retrained starting from Corporate.
Regards,
[redacted]
Hi [redacted], The last rebuttal we received from this customer, I explained the reason why the credit went on that card when I spoke to her on September 14. This information was also included in the second rebuttal. The customer has stated the same thing in her third rebuttal. We have no new information to provide. Thanking you in advance. UniRush, LLCPO Box 42482Cincinnati, Ohio 45242www.rushcard.comKathy R., Customer Service SpecialistDirect: ###-###-#### Option 1Fax: ###-###-####[redacted]
May
2, 2016
VIA ONLINE
SUBMISSION:
RevDex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To
Whom It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on April 13, 2016. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted]
[redacted]’s account has been closed and funds have been moved to a holding account
with [redacted]. As part of our transition
from [redacted] to [redacted] on 11/13/2014, this account cannot be opened and
[redacted] customer service will have to assist further regarding [redacted]
funds. [redacted] has spoken to RushCard
and was educated to provide copies of identification documentation: valid
driver’s license or state ID, a signed social security card and proof of
address. [redacted] will need to send the documents to [redacted] fax number
###-###-#### or ###-###-#### for further review. If [redacted] has any questions
or concerns regarding access to his funds please contact [redacted] customer
service at ###-###-####.
We
appreciate [redacted]’s feedback and apologize for any inconvenience and
frustration this may have caused.
RushCard
Customer Service
December 28, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that he was unable to access his direct deposit and he could not get in contact with RushCard Customer Service. [redacted] requested that his employer reverse his direct deposit from his RushCard account. [redacted] also stated that he made a [redacted] load in the amount of $140.00 to his account and do to the fact he had a negative balance the [redacted] load was depleted from his account. [redacted] requested for his funds to be loaded back to his account. Per previous response, On October 21, 2015, [redacted] direct deposit was received and posted to his account. RushCard's history indicates that between October 21, 2015 and October 29, 2015 several transactions were processed successfully. Due to [redacted] request by his employer the direct deposit was reversed from the account on November 2, 2015, which took the account into a negative status. On December 10, 2015, a [redacted] load in the amount of $140.00 was loaded onto [redacted]’s account and the funds were depleted due to the negative balance on his account. [redacted] will need to contact his employer to resolve this issue. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
February 6, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: February 2, 2018 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has been contacting RushCard to get her online account working. [redacted] also states she has tried several times to get her online account password changed. [redacted] would like better customer service and her online password changed. Our records indicate that on February 6, 2018 [redacted] successfully logged into her online account and made changes. If [redacted] is still having difficulty changing her online password she will need to contact RushCard customer service directly at ###-###-#### for assistance. A RushCard corporate resolutions specialist attempted to contact [redacted] on February 6, 2018 to advise of the following information. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The response received from UniRush indicates that my account was credited on November 12,2015. The screenshot they sent showing the $46.96 was credited back to my account shows October 12, 2015. As I previously stated, my account remains uncredited. My current balance is still $0.18 which it has been for several months now. I have taken screen shots of my transaction history and will attempt to attach them to my rejection. The last transaction that took place on my account was on October 13, 2015 and was a $1.00 credit to return a partial maintenance fee, as per their idea to waive fees for members due to their system issues. I have spoken to many people and only 2 of them could actually see that the transaction took place but was not credited to my account so that I could access my money. I would appreciate this error being fixed immediately, as I have wasted many hours dealing with something that was of no fault of my own.
Regards,
[redacted]
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer...
identities and resources. In [redacted] complaint, she states her card was stolen and fraudulent transactions were made using the card. she states when she filed the dispute she was told provision credit would be given to her after she return the dispute form. She said she waited two weeks to get the dispute form. Second, she was told she would get a new card; however, it has been a month and she has not received a card. Third, she did not get the provisional credit. She is requesting for a refund. Our records indicate on March 7, 2017, [redacted] sent an email to RushCard to file a dispute on transactions that occurred on her account in the amount of $834.85. On March 08, 2017, an unauthorized dispute was opened, and the dispute form was mailed to her physical address; because there was no address verification [redacted] card was closed and new card was issued on march 11, 2017 when she called in to check on her new card. On March 20, 2017, [redacted] claim was denied due to no error found. [redacted] provided proof that indeed [redacted] stayed at their hotel.
Revdex.com:I haven't heard from unirush financial. I also faxed the Revdex.com copies of my travel plans and a letter from my employer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Better Busines* Bureau:
I have reviewed the response made by the busines* in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of today 8/11/15, my complaint ha* been satisfied. The $30 fee ha* been reversed. I still however feel that Rush Card need* to have better business practices when it comes to the consumer. I will be closing my account once I withdraw my last funds from this account. Thank you for your assistance. Regards,
[redacted]
7/30/2015
Complaint
I HAVE BEEN A RUSHCARD CUSTOMER FOR 4 YEARS GOING ON 5 AND NEEVER HAVE I HAD AS MANY PROBLEM AS I DO NOW. I HAD 7 DISPUTED CHARGES ON MY ACCT THATI IMMEDIATELY CALLED AND DISPUTED MINUTES AFTER SEEING THE TRANSACTIONS ON MY MOBILE ACCT, I WAS TOLD 1ST I HAVE TO LET THE TRANSACTIONS SETTLE BEFORE I...
COULD DISPUTE,(PROBLEM #1) AFTER LETTING THE CHARGES SETTLE I THEN DISPUTED THE SETTLED CHARGES ANDD WAS TOLD I HAVE TO COMPLETE AND FAX BACK DISPUTE FORMS IN WHICH I DID WITH 1 DAY OF RECEIVING THEM. 14 DAYS LATER A PROVISIONAL CREDIT WAS ISSUES TO MY ACCT WHICH MADE ME THINK EVERYTHING WAS OK 5 DAYS LATER THE PROVISIONAL CREDIT WAS REVERSED BECAUSE THE DISPUTED TEAM SAW NO ERROR IN THE CHARGES. NOW MIND YOU I LIE IN [redacted] AND THE LAST AUTHORIZED TRANSACTION TOOK PLACE AT A GAS STATION IN [redacted] MINUTES AFTER THAT TRANSACTION THE OTHER 7 UNAUTHORIZED TRANSACTIONS TOOK PLACE IN [redacted] WHICH IS 4 HOURS AWAY FROM THE LOCATION OF WHERE I WAS AND THE LAST AUTHORIZED TRANSACTIONS. I EXPLAIN NUMEROUS TIME THAT THEY WERTE NOT MADE BY ME NOW THEY ARE TELLINGME I HAVE TO SUBMITTE A REBUTTAL LETTER BUT WHAT IS THE REBUTTAL LETTER TO SAY THAT THE DISPUTES FORM HAS NOT ALREADY STATED AND WHY WOULD YOU GIVE ME MY MONEY BACK THEN TAKE IT BACK FROM A DEPOSIT THAT WAS MAD TO MY ACCT. NO ONE SEEM TO BE ABLE TO ANSWER ANY OF MY QUESTIONS OR ABLE TO ASSIST ME IN GETTING MY MONEY BACK THIS HAS BEEN ON GOING SINCE THE BEGINING OF JULY THIS IS NOT COMING TO THE END OF THE MONTH AND STILL NO RESOLUTION. I ASKED FOR A CORPORATE NUMBER FOR THE COMPANY AND WAS TOLD THAT THEY DONT HAVE ACCESS TO THE CORPORATE NUMBER! I AHVE NOT RECEIVED MY MONEY AND HAVE GOT NOTHING BUT THE RUN AROUND AS TO HOW TO GET MY ONEY BACK. I FILED A COMPLAINT BEFORE REGARDING A SIMILAR SITUATION AND THAT WHEN I GOT A CLL FROM THE CORPORATE OFFICE BUT NOW NO ONE HAS THE NUMBER. I BELIEVE THIS COMPANY IS SCAMMING INNOCENT PEOPLE OUT OF THEIR HARD EARNED MONEY SUCH AS MYSELF. THEY TOOK OVER $100 FROM ME AND I CANT GET IT
Desired Resolution
I WOULD LIKE FOR THE UNAUTHORIZED TRANSACTIONS ON MY ACCT TO BE REFUNDED TO ME IN WAY LESS THAN THE 45 DAY TIME FRAME THEY TOLD ME. MY FAMILY AND MYSELF IS HOMELESS BECAUSE THEY BASICALLY STOLE MY MONEY TO PAY RENT AND NO ONE THERE CARES OR EVEN TRYING TO ASSIST ME. REFUND MY MONEY!!!!!!!!!
Consumer Business Dialog
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There has still not been a provisional credit applied. The dispute form as well as the police report has already been received. I contact Rushcard every day and confirmed that they have received it. I contact them every day because I have no trust in the company and I don't want any documents to magically disappear. There still has been no update from the Dispute Dept despite their 24-48 hour turnaround time.
Regards,
[redacted]
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
July 19, 2017 VIA ONLINE...
SUBMISSION: �...⇄ Revdex.com® 1 E. 4th St Suite 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on July 6, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that RushCard closed her account and that she loaded funds to her account. [redacted] also states that RushCard should have not closed her account. On July 6, 2017, [redacted] RushCard account was permanently closed in accordance with RushCard Risk procedure. A Bill payment in the amount of $129.99 was sent to the address on file to [redacted]. A corporate customer service specialist attempted to contact [redacted] July 19, 2017 to advise of the account information. We appreciate [redacted] feedback. RushCard Corporate Customer Service
August 3, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: August 2, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he contacted RushCard several times regarding his check that was sent on July 22, 2016 that he has not received. [redacted] states he has not gotten a response and he just wants RushCard to reprocess his check. On July 22, 2016 a check was processed for [redacted] at the address RushCard had on file. [redacted] called back later that day and updated his address. The check was sent to the old address and therefore [redacted] did not get his check. On August 3, 2016, a RushCard corporate specialist contacted [redacted] to advise him that his check was sent to the current address we have on file, and that it would take 5-7 business days for him to receive it. [redacted] was satisfied with this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. RushCard, Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
December 10, 2015VIA ONLINE SUBMISSION:Revdex.com ...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per previous
response, On December 2, 2015, [redacted] filed an ACH debit dispute regarding a
charge in the amount of $64.60 that was deducted from her account. RushCard have
not received the signed dispute form back from [redacted]. On December 3, 2015,
the ACH debit dispute form was sent to the email address on the account [redacted]. As per the
RushCard Cardholder Agreement, the dispute process may take up to 45 to 90 days
to investigate a claim. Once the claim is final, [redacted] will receive a
letter in the mail regarding the outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
August 4, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on August 2, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard deactivated his card when he called about transactions that he did not make. [redacted] states that he was charged $30.00 to have his funds sent to him and for expedited shipment of his card. [redacted] also states that he would like his funds back and something done about the unprofessionalism of customer service. RushCard records indicate that on July 14, 2017 [redacted] contacted RushCard customer service and disputed transactions in the amount of $31.69 and $30.13. The agent proceeded to replace the card for [redacted]. Per the RushCard dispute procedure, once we receive notice of an unauthorized transaction the card must be replaced. A replacement card was processed for [redacted] on July 14,2017 standard mail no fee accessed. An express cash was processed for $418.57 and [redacted] was advised of the $30.00 fee for this transaction. On August 4, 2017, a RushCard corporate resolution specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. Sincerely, RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Rush card did provide me with $20.00 which is in no way I feel fair for the inconvenience but I was compensated.
Regards,
[redacted]
October 27,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service