I been calling rushcard customer service all day..and they keep telling me ain't nothing they can do for me ..I have to wait for an account specialist to review my case snd call me back..they been telling me that same stroy for 10 days..no one call me back yet..please help me get my money..ineed...
topay a biils and rent..they act like they dont care
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access
to his funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
April 17, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 13, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that funds were removed from her account over and above the fees associated with the ATM purchases and monthly card fee. [redacted] would like the additional charges explained or credited back to her RushCard account. Per the Cardholder Agreement all fees are stated and includes a detailed description of the fees. On April 14, 2017, a corporate RushCard customer service specialist attempted again to contact [redacted] to discuss the fees on the account and were not able to contact her through the number provided. The main website link for applying for a rush card includes all the details on our site. https://apply.rushcard.com under get a Rush card. We hope this helps to clarify the Card Holder Agreement and details about using and operating a RushCard. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
January 8, 2018 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number: ...
[redacted] Complaint date: January 7, 2018 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that when [redacted] called February 1, 2018 to report her balance was missing $89.14. She was told that it would take 24-48 hours to be corrected. On February 5, 2018 [redacted] called back and was told the 2nd day would be 2/6/18 and her funds will not be back on the account until February 6, 2018. [redacted] is requesting every cent that belongs to her. On February 8, 2018, a Corporate Resolution Specialist contacted [redacted] to advise her there are issues on our backend that they are working diligently to correct. Advised [redacted] that we did credit her account $89.14. Also told her when the issue does get fixed that her account may get credited again. [redacted] was satisfied with the outcome. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As I stated before I was notified on October 30th via email that my money was posted, I have enclosed pictures! I usually receive my direct deposits on Tuesdays sometimes as early as Monday at 9pm. I have also sent pictures of a recent direct deposit, that I was not expecting, via email I was notified, when I checked my account the money was there, this was on November 12th, 2015! Rushcard needs to own up to their errors and give me my money that Rushcard notified me about on October 30th 2015 in the amount of $105.46. Thanks!
Regards,
[redacted]
November 10, 2015 VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. Additionally, we have provided a $20.00 courtesy credit to
[redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
How can they make you use a card by sending out a new one with the same number? That's not secure and I had no choice but to get a replacement with a different number because I had no working card because the rep advised me he could place the new One with the same number as lost and I could use my old one. Wrong!
Regards,
[redacted]
January 12, 2017 VIA ONLINE SUBMISSION: 1 E. 4th Ste. 600.00 Cincinnati, Ohio 45202 Better Business...
Bureau® Re: Complaint ID: [redacted] Consumer: [redacted] [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that his account was closed, and check was sent for the funds on the account. [redacted] indicates that he did not want his RushCard account to be closed and that he was going to withdraw the funds in the account on his own. [redacted] would like the funds back that were taken from his account. Our records indicate that on December 30, 2017 [redacted] contacted RushCard customer service to inquire on the status of his dispute. During the phone contact [redacted] advised the RushCard agent to close his account. On December 30, 2017 the remaining funds of $510.13 were sent by check to the address on file. RushCard records further indicate that on December 30th as well the bill payment was requested to be stopped. On January 12, 2018 the funds of $510.13 were credited back to [redacted] account. On January 12, 2018 a corporate resolutions specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
November 16, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: November 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and [redacted] has access to her funds and
account information. We are proactively reaching out to our customers who were impacted
by the outage and confirming that their cards are working properly. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. Per RushCard Cardholder
Agreement, the bill payment process is 7 to 10 business days. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
I have not been able to access my money since friday because the Rush Card that I paid for and pay monthly fees to is not fixing the problem with there system. I have not been able to transfer my money from my direct deposit account to my second rush card that I make purchases on. I called about...
this problem on Friday, Saturday, Sunday, Monday, and today Tuesday. My kids and I are stuck stranded in another town because the have not fixed this problem yet. I need to transfer my money from one account to the next. The people at Rush Card still has not as of yet fixed the problem, and I have been calling at least twice a day since friday. All they kept telling me is that it will be fixed by today, which was a lie. For five days they been having the same problem while their customers suffer. I'm still as today stuck out of town me and my kids with no money because of them.
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properly. On October 28, 2015, [redacted] attempted to process a card to card transfer for $340.00 that failed. The
funds were never deducted from [redacted] RushCard account.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I received the message. Thank you. As stated, the TYPE of funding was a transfer from my card to my friends card that covered the cost of the one time fee of $3.95. I was also told prior to this message that there was no way for her to now load the funds per the company's UN-Disclosed Acceptable methods to receive the referral fee... Is this correct? Can she now load funds via the UN-Written guidelines and receive the referral fee? Please advise
Regards,
[redacted]
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. [redacted] is making
transactions on her RushCard account. Card number ending in [redacted] is activated. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
February 24, 2016
VIA ONLINE SUBMISSION:
RevDex.com
7 W Seventh St
Suite 1600
Cincinnati Ohio
45202
Re: Consumer: [redacted]...
Complaint number: [redacted]
Complaint date: February 18, 2015
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
[redacted] complaint contends that she did
not receive funds from the ATM in the amount of $500.00. [redacted] states that she would like her
funds of $500.00 placed back into her account and to be provided with a courtesy
credit.
On
February 18, 2016 [redacted] filed an error allegation dispute for ATM non
dispense and the dispute form was received by Rushcard on February 19, 2016. Per RushCard Cardholder Agreement, the dispute
process can take up to 45 to 90 days to investigate. A final letter will be
sent to the address on the account notifying [redacted] of the resolution.
We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.
RushCard Corporate
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is the same message rush card posted on there [redacted] and [redacted]. This dosent fix my issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It took 7 days for my card to be unblocked after it was told to both myself and [redacted] that it would only be 24-48 hours. If correct information was given about where the transfer was sent there would have been no dispute even filed. So because of misinformation and then the card been blocked we incurred late fees on rent, having to pay for [redacted] and [redacted] to get to work on time, being late to work because of having to sit in the phone every day multiple times a day for hours with so many different representatives from RushCard Ave supervisors. Even when speaking to the 10 plus representatives and supervisors each has different information no one was consistent. My next steps if this is just not resolved and I am compensated for all that I have lost is to cut my relationship business with RushCard. I have been a customer fir 9 years and [redacted] has been with RushCard for 2 years so if them losing two loyal customers is the best way to go then that will be next step.
Regards,
[redacted] And [redacted]
January 23, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: January 20, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she completed a card to card transfer in error. [redacted] would like the card to card transfer to be revered and her account credited back for the funds. On January 19,2016 [redacted] contacted RushCard customer service regarding the funds transfer of $6.00 and stated that her account was debited for the monthly fee as well. [redacted] wanted a fee waiver of the monthly fee that was debited from her account. [redacted] was advised that the monthly fee could not be waived on the account. The RushCard fees are located on the cardholder agreement and the monthly fee will not be waived on the account. On January 23, 2017, a RushCard corporate customer specialist attempted to contact [redacted] to advise of the information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard, Corporate Customer Service
I did do business with the company between June and July but I didn’t have any business wit them during September or October and that’s when they took the money from me so It doesn’t explain to me anything Rushcard said they will investigate which they didn’t. With every customer they say the same thing how can that be. I would like my money back on my card with a REAL investigation
I been calling rushcard customer service all day..and they keep telling me ain't nothing they can do for me ..I have to wait for an account specialist to review my case snd call me back..they been telling me that same stroy for 10 days..no one call me back yet..please help me get my money..ineed...
topay a biils and rent..they act like they dont care
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access
to his funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
April 17, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 13, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that funds were removed from her account over and above the fees associated with the ATM purchases and monthly card fee. [redacted] would like the additional charges explained or credited back to her RushCard account. Per the Cardholder Agreement all fees are stated and includes a detailed description of the fees. On April 14, 2017, a corporate RushCard customer service specialist attempted again to contact [redacted] to discuss the fees on the account and were not able to contact her through the number provided. The main website link for applying for a rush card includes all the details on our site. https://apply.rushcard.com under get a Rush card. We hope this helps to clarify the Card Holder Agreement and details about using and operating a RushCard. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
January 8, 2018 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number: ...
[redacted] Complaint date: January 7, 2018 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that when [redacted] called February 1, 2018 to report her balance was missing $89.14. She was told that it would take 24-48 hours to be corrected. On February 5, 2018 [redacted] called back and was told the 2nd day would be 2/6/18 and her funds will not be back on the account until February 6, 2018. [redacted] is requesting every cent that belongs to her. On February 8, 2018, a Corporate Resolution Specialist contacted [redacted] to advise her there are issues on our backend that they are working diligently to correct. Advised [redacted] that we did credit her account $89.14. Also told her when the issue does get fixed that her account may get credited again. [redacted] was satisfied with the outcome. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As I stated before I was notified on October 30th via email that my money was posted, I have enclosed pictures! I usually receive my direct deposits on Tuesdays sometimes as early as Monday at 9pm. I have also sent pictures of a recent direct deposit, that I was not expecting, via email I was notified, when I checked my account the money was there, this was on November 12th, 2015! Rushcard needs to own up to their errors and give me my money that Rushcard notified me about on October 30th 2015 in the amount of $105.46. Thanks!
Regards,
[redacted]
November 10, 2015 VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. Additionally, we have provided a $20.00 courtesy credit to
[redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
How can they make you use a card by sending out a new one with the same number? That's not secure and I had no choice but to get a replacement with a different number because I had no working card because the rep advised me he could place the new One with the same number as lost and I could use my old one. Wrong!
Regards,
[redacted]
January 12, 2017 VIA ONLINE SUBMISSION: 1 E. 4th Ste. 600.00 Cincinnati, Ohio 45202 Better Business...
Bureau® Re: Complaint ID: [redacted] Consumer: [redacted] [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that his account was closed, and check was sent for the funds on the account. [redacted] indicates that he did not want his RushCard account to be closed and that he was going to withdraw the funds in the account on his own. [redacted] would like the funds back that were taken from his account. Our records indicate that on December 30, 2017 [redacted] contacted RushCard customer service to inquire on the status of his dispute. During the phone contact [redacted] advised the RushCard agent to close his account. On December 30, 2017 the remaining funds of $510.13 were sent by check to the address on file. RushCard records further indicate that on December 30th as well the bill payment was requested to be stopped. On January 12, 2018 the funds of $510.13 were credited back to [redacted] account. On January 12, 2018 a corporate resolutions specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
November 16, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: November 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and [redacted] has access to her funds and
account information. We are proactively reaching out to our customers who were impacted
by the outage and confirming that their cards are working properly. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. Per RushCard Cardholder
Agreement, the bill payment process is 7 to 10 business days. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
I have not been able to access my money since friday because the Rush Card that I paid for and pay monthly fees to is not fixing the problem with there system. I have not been able to transfer my money from my direct deposit account to my second rush card that I make purchases on. I called about...
this problem on Friday, Saturday, Sunday, Monday, and today Tuesday. My kids and I are stuck stranded in another town because the have not fixed this problem yet. I need to transfer my money from one account to the next. The people at Rush Card still has not as of yet fixed the problem, and I have been calling at least twice a day since friday. All they kept telling me is that it will be fixed by today, which was a lie. For five days they been having the same problem while their customers suffer. I'm still as today stuck out of town me and my kids with no money because of them.
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properly. On October 28, 2015, [redacted] attempted to process a card to card transfer for $340.00 that failed. The
funds were never deducted from [redacted] RushCard account.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I received the message. Thank you. As stated, the TYPE of funding was a transfer from my card to my friends card that covered the cost of the one time fee of $3.95. I was also told prior to this message that there was no way for her to now load the funds per the company's UN-Disclosed Acceptable methods to receive the referral fee... Is this correct? Can she now load funds via the UN-Written guidelines and receive the referral fee? Please advise
Regards,
[redacted]
I have received my direct deposit today.
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. [redacted] is making
transactions on her RushCard account. Card number ending in [redacted] is activated. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
February 24, 2016
VIA ONLINE SUBMISSION:
RevDex.com
7 W Seventh St
Suite 1600
Cincinnati Ohio
45202
Re: Consumer: [redacted]...
Complaint number: [redacted]
Complaint date: February 18, 2015
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
[redacted] complaint contends that she did
not receive funds from the ATM in the amount of $500.00. [redacted] states that she would like her
funds of $500.00 placed back into her account and to be provided with a courtesy
credit.
On
February 18, 2016 [redacted] filed an error allegation dispute for ATM non
dispense and the dispute form was received by Rushcard on February 19, 2016. Per RushCard Cardholder Agreement, the dispute
process can take up to 45 to 90 days to investigate. A final letter will be
sent to the address on the account notifying [redacted] of the resolution.
We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service.
RushCard Corporate
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is the same message rush card posted on there [redacted] and [redacted]. This dosent fix my issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It took 7 days for my card to be unblocked after it was told to both myself and [redacted] that it would only be 24-48 hours. If correct information was given about where the transfer was sent there would have been no dispute even filed. So because of misinformation and then the card been blocked we incurred late fees on rent, having to pay for [redacted] and [redacted] to get to work on time, being late to work because of having to sit in the phone every day multiple times a day for hours with so many different representatives from RushCard Ave supervisors. Even when speaking to the 10 plus representatives and supervisors each has different information no one was consistent. My next steps if this is just not resolved and I am compensated for all that I have lost is to cut my relationship business with RushCard. I have been a customer fir 9 years and [redacted] has been with RushCard for 2 years so if them losing two loyal customers is the best way to go then that will be next step.
Regards,
[redacted] And [redacted]
January 23, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: January 20, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she completed a card to card transfer in error. [redacted] would like the card to card transfer to be revered and her account credited back for the funds. On January 19,2016 [redacted] contacted RushCard customer service regarding the funds transfer of $6.00 and stated that her account was debited for the monthly fee as well. [redacted] wanted a fee waiver of the monthly fee that was debited from her account. [redacted] was advised that the monthly fee could not be waived on the account. The RushCard fees are located on the cardholder agreement and the monthly fee will not be waived on the account. On January 23, 2017, a RushCard corporate customer specialist attempted to contact [redacted] to advise of the information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard, Corporate Customer Service
I did do business with the company between June and July but I didn’t have any business wit them during September or October and that’s when they took the money from me so It doesn’t explain to me anything Rushcard said they will investigate which they didn’t. With every customer they say the same thing how can that be. I would like my money back on my card with a REAL investigation