Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
My money is still unaccounted for I've provided a copy of the reciept and they are still saying they don't see my universal reload I did on my card on October 12, 2015. In response to contacting rush card they've told me to contact green dot which I have no account to because I'm an rush card member. I again let them know that green dot handles the uploads to rush card and I still haven't heard anything from them about my $110.00 it's just unaccounted for and there is nothing they are trying to do to give me my money back and the previous balance. I've gave them a copy of my reciept and everything but they haven't did anything to give me my money back.
March 13, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: March 11, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she recently noticed extra fees coming out of her RushCard account. [redacted] also states that the Pay as You Go Plan indicates in the policy that the plan would be capped at $10.00. [redacted] would like the extra fees refunded back to her RushCard account. RushCard’s Fee Schedules has undergone a recent change. All Cardholders were notified via mail and email of the changes effective 1/9/18. A copy of the RushCard Cardholder Agreement is also available online at: https://www.rushcard.com/legal/cardholder-agreement. The pay-as-you-go plan has increased the maximum transaction fees to $20 per month. To avoid paying transaction fees, you can elect to switch over to the Unlimited Plan. This plan is $7.95 per month (or $5.95 per month if you are signed up for direct deposit) and offers unlimited signature and PIN purchases. [redacted] can get further details and sign up to change plans by logging into her online account and selecting “MY PLAN.” On 3/13/18, a RushCard corporate resolution specialist attempted to contact [redacted] to advise her of this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Still have no access and have contacted the company several times. I have other funds that are missing now.
Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: 10938622 Complaint date: November 5, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
February
2, 2016
VIA ONLINE
SUBMISSION:
RevDex.com®
7 W...
Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer:
[redacted]
Complaint
number: [redacted]
Complaint date: January
29, 2016
To
Whom It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com® (“Revdex.com”) received from [redacted], on January 12, 2016.
UniRush, LLC which provides the RushCard prepaid card takes customer complaints
seriously and strives to provide quality customer service while dutifully protecting
customer funds and information.
[redacted] complaint contends that she loaded
funds to the Rushcard and an unauthorized transaction amount was taken from her
balance. [redacted] also stated she
would like to be refunded for the transaction.
On
January 29, 2016, [redacted] completed a [redacted] load in the amount of
$175.00 onto her RushCard account. Prior
to [redacted] loading the funds to her card, a transaction was debited from her
account on January 21, 2016 in the amount of $50.00, which caused the account
to go into a negative status. On January 29, 2016, an error allegation dispute was
filed regarding the transaction. RushCard has not received the signed error allegation
dispute form from [redacted]. Per RushCard Cardholder Agreement, the dispute
process can take up to 45 to 90 days to investigate the claim. A final letter will
be sent to the address on the account notifying [redacted] of the resolution. A call was placed to the customer on February
2, 2016 to discuss her account, and a detailed message was left for a call
back.
We appreciate [redacted]
feedback. We are dedicated to our customer’s security and have taken the
necessary steps to help dispute the transactions in question. We will provide
notification on the resolution.
RushCard Corporate
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Customer called Revdex.com stating she has faxed all documents to the business and as of this writing she had heard nothing. The last fax was sent on April 14th and she was assured that the document she sent was acceptable. Customer will also be faxing this last document to Revdex.com.
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202-2468 May 5, 2015 RE: Complaint ID: [redacted] We received [redacted] complaint regarding her cardstatus and the availability of her funds. RushCard logs all customer contactand activity...
associated with financial cards. After review of [redacted] account I am showing her cardwas blocked on 3/30/2015 due to recent updates and activity on her account.Documents were requested from [redacted] to validate her identity and recentaddress changes on the account. [redacted] did provide documents, but due toher not being able to provide proof of address to the most recent updated,additional documentation was required. We have since reviewed the account history and documentsprovided by [redacted]; her RushCard account was unblocked on 5/4/2015. Pleasehave [redacted] visit www.rushcard.comand log into her RushCard online account to check balance and track recentactivity. We sincerely apologize for any inconvenience this has caused Ms.[redacted]. We appreciate [redacted]
[redacted] feedback. These types of issues go directly against our mission ofcess and inclusion for everyone and we look to be clearer and avoid similarproblems for all of our customers. Regards, [redacted]Customer Service SpecialistTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. However, I was just recently informed by my employer that they did not receive a Deposit reversal that was posted on February 23rd for the Amount of $527.87... I then contacted Unirush to find out why hasn’t my employer received that specific Deposit Reversal and I was given a time range of the days that it will arrive to my employer... I also was concerned about a remaining $22.68 that remained in my account and I was told that balance could not be reversed to my employer...I just want all of my hard worked money owed to me so I can close this account and move Forward on to doing business with a Better Bank .
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fix your system so that it reflects true, and accurate information. Not duplicate charges, refunds that are not posted, but treated as a charge. OH, and the $20.00 you gave as a courtesy is an insult. I'm losing days of pay due to not having gas to get where I need to go. You "diligence" in rectifying the situation sucks. This is day 3 and it's still all WRONG information, can't log into my account, can't view what I need to view, except for on my phone where it still shows inaccurate information. You have a ways to go before this client is satisfied. I want my money back. It may not be much, but it's more than $20.00, and considering the loss of pay ($32.75/hr as a teacher if you were to break it down), it's a [redacted] of a lot more than your attempt to bribe me with $20.0..
Regards,
[redacted]
Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana1 E. 4th, Suite 600Cincinnati, OH 45202Phone: (513) 421-3015Fax: (513) [email protected]/cincinnati 4/7/2017This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states RushCard routinely charges off her account from seemingly pure air. She states the latest has been transactions from various cities and states and had been at work. [redacted] states fraudulent charge from [redacted] and she does not have a [redacted] account. She is requesting a refund. Our records indicate on February 07, 2017, [redacted] contacted RushCard to file an unauthorized dispute on transactions from [redacted] and [redacted] in the amount of $63.36 . [redacted] claimed she had been at work when the transactions occurred. [redacted] was advised if the investigation of the disputes takes more than 10 business days’ provisional credit will be provided to her. On March 23rd, [redacted] claim was denied due to conclusive evidence. [redacted] provided document showing merchandise was shipped to her physical address. Also, [redacted] should contact RushCard regarding any unauthorized transactions in her account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not believed that they took enough time to truly review the information. I have enclosed all the information for your review that I have sent them!
Regards,
[redacted]
June 27, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: Revdex.com...
[redacted] Complaint date: July 22, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked her account without any notification. [redacted] is requesting her funds on the account, and the late fee that she incurred On July 27, 2016, a RushCard corporate customer service specialist contacted [redacted] to process and express cash as [redacted] is wanting to close out her RushCard account. We have left a message with [redacted] to contact our corporate office to have an express cash processed for the remaining balance on her account. We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal. Regards, Corporate Customer Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
We
received [redacted] complaint regarding access to her funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards.
We sincerely
apologize for the inconvenience [redacted] is experiencing when trying to
contact our call centers and we are currently having extremely high call volumes. On 4/30/2015 After being unable to speak with a
call center representative, [redacted] contacted our corporate office to
request a card replacement be issued via expedited delivery which takes up to
1-2 business days to receive. [redacted] has received her card on 5/4/2015
and is showing activated. If [redacted] would still like for her account to
be closed and a bill payment check to be issued, she can contact our corporate
office at ###-###-#### option 1.
We
appreciate [redacted]’ feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I believe I deserve compensation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[I still can not access my account! All they keep doing is lying to me just to get me off the phone. I am very frustrated irritated hurt and lost for words at this moment. My time money and household duties as a parent fiance and dependable person to pay my bills has been affected by this. It put me in debt with my creditors etc. Rush card need to stop lying to this pissed customer because I'm not resting until they give me access to my account and monies that I lost during this whole supposed conversion I had money in that account before my direct deposit what happened to it. Give me my money!??
Regards,
[redacted]
February 04, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer: [redacted]
...
Complaint number: [redacted]
Complaint
date: January 28, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for
the Rushcard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted] complaint
contends that RushCard is withholding her money. [redacted] also stated she was advised
on January 27, 2016 that she would receive her funds in one hour.
On January 27, 2016, [redacted] contacted RushCard customer
service to request Express Cash for the available balance on her RushCard
account. [redacted] was advised that the request was submitted and the process
would take one to two business days. On
January 28, 2016 [redacted] available balance of $660.59 was issued via
Express Cash and a reference number was provided to retrieve the funds. On
February 3, 2016 a RushCard Corporate Customer Service Specialist contacted [redacted] and confirmed that her funds were received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I will continue with a canceliation of service from this company. I'm very disappointed and sad that I made this decision but, I think its for the best.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
My funds are not available. I try to call at least 6-10 times a day, and get hung up on after 40 minutes of holding. My funds were released on the 10th of this month and 12 days later I still do not have my funds. I was not informed of any delay in receiving my funds. Nor was I informed of any holiday of fees. My account is still on hold and I can not get a hold of anyone. I even sent then an email, with no response still. This is the most information that I have received since this issue began. Being a card holder since 2007 this is more than unsatisfactory. I am truly suffering.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
My money is still unaccounted for I've provided a copy of the reciept and they are still saying they don't see my universal reload I did on my card on October 12, 2015. In response to contacting rush card they've told me to contact green dot which I have no account to because I'm an rush card member. I again let them know that green dot handles the uploads to rush card and I still haven't heard anything from them about my $110.00 it's just unaccounted for and there is nothing they are trying to do to give me my money back and the previous balance. I've gave them a copy of my reciept and everything but they haven't did anything to give me my money back.
March 13, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: March 11, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she recently noticed extra fees coming out of her RushCard account. [redacted] also states that the Pay as You Go Plan indicates in the policy that the plan would be capped at $10.00. [redacted] would like the extra fees refunded back to her RushCard account. RushCard’s Fee Schedules has undergone a recent change. All Cardholders were notified via mail and email of the changes effective 1/9/18. A copy of the RushCard Cardholder Agreement is also available online at: https://www.rushcard.com/legal/cardholder-agreement. The pay-as-you-go plan has increased the maximum transaction fees to $20 per month. To avoid paying transaction fees, you can elect to switch over to the Unlimited Plan. This plan is $7.95 per month (or $5.95 per month if you are signed up for direct deposit) and offers unlimited signature and PIN purchases. [redacted] can get further details and sign up to change plans by logging into her online account and selecting “MY PLAN.” On 3/13/18, a RushCard corporate resolution specialist attempted to contact [redacted] to advise her of this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Still have no access and have contacted the company several times. I have other funds that are missing now.
Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: 10938622 Complaint date: November 5, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
February
2, 2016
VIA ONLINE
SUBMISSION:
RevDex.com®
7 W...
Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer:
[redacted]
Complaint
number: [redacted]
Complaint date: January
29, 2016
To
Whom It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com® (“Revdex.com”) received from [redacted], on January 12, 2016.
UniRush, LLC which provides the RushCard prepaid card takes customer complaints
seriously and strives to provide quality customer service while dutifully protecting
customer funds and information.
[redacted] complaint contends that she loaded
funds to the Rushcard and an unauthorized transaction amount was taken from her
balance. [redacted] also stated she
would like to be refunded for the transaction.
On
January 29, 2016, [redacted] completed a [redacted] load in the amount of
$175.00 onto her RushCard account. Prior
to [redacted] loading the funds to her card, a transaction was debited from her
account on January 21, 2016 in the amount of $50.00, which caused the account
to go into a negative status. On January 29, 2016, an error allegation dispute was
filed regarding the transaction. RushCard has not received the signed error allegation
dispute form from [redacted]. Per RushCard Cardholder Agreement, the dispute
process can take up to 45 to 90 days to investigate the claim. A final letter will
be sent to the address on the account notifying [redacted] of the resolution. A call was placed to the customer on February
2, 2016 to discuss her account, and a detailed message was left for a call
back.
We appreciate [redacted]
feedback. We are dedicated to our customer’s security and have taken the
necessary steps to help dispute the transactions in question. We will provide
notification on the resolution.
RushCard Corporate
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Customer called Revdex.com stating she has faxed all documents to the business and as of this writing she had heard nothing. The last fax was sent on April 14th and she was assured that the document she sent was acceptable. Customer will also be faxing this last document to Revdex.com.
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202-2468 May 5, 2015 RE: Complaint ID: [redacted] We received [redacted] complaint regarding her cardstatus and the availability of her funds. RushCard logs all customer contactand activity...
cess and inclusion for everyone and we look to be clearer and avoid similarproblems for all of our customers. Regards, [redacted]Customer Service SpecialistTell us why here...
associated with financial cards. After review of [redacted] account I am showing her cardwas blocked on 3/30/2015 due to recent updates and activity on her account.Documents were requested from [redacted] to validate her identity and recentaddress changes on the account. [redacted] did provide documents, but due toher not being able to provide proof of address to the most recent updated,additional documentation was required. We have since reviewed the account history and documentsprovided by [redacted]; her RushCard account was unblocked on 5/4/2015. Pleasehave [redacted] visit www.rushcard.comand log into her RushCard online account to check balance and track recentactivity. We sincerely apologize for any inconvenience this has caused Ms.[redacted]. We appreciate [redacted]
[redacted] feedback. These types of issues go directly against our mission of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. However, I was just recently informed by my employer that they did not receive a Deposit reversal that was posted on February 23rd for the Amount of $527.87... I then contacted Unirush to find out why hasn’t my employer received that specific Deposit Reversal and I was given a time range of the days that it will arrive to my employer... I also was concerned about a remaining $22.68 that remained in my account and I was told that balance could not be reversed to my employer...I just want all of my hard worked money owed to me so I can close this account and move Forward on to doing business with a Better Bank .
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fix your system so that it reflects true, and accurate information. Not duplicate charges, refunds that are not posted, but treated as a charge. OH, and the $20.00 you gave as a courtesy is an insult. I'm losing days of pay due to not having gas to get where I need to go. You "diligence" in rectifying the situation sucks. This is day 3 and it's still all WRONG information, can't log into my account, can't view what I need to view, except for on my phone where it still shows inaccurate information. You have a ways to go before this client is satisfied. I want my money back. It may not be much, but it's more than $20.00, and considering the loss of pay ($32.75/hr as a teacher if you were to break it down), it's a [redacted] of a lot more than your attempt to bribe me with $20.0..
Regards,
[redacted]
Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana1 E. 4th, Suite 600Cincinnati, OH 45202Phone: (513) 421-3015Fax: (513) [email protected]/cincinnati 4/7/2017This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states RushCard routinely charges off her account from seemingly pure air. She states the latest has been transactions from various cities and states and had been at work. [redacted] states fraudulent charge from [redacted] and she does not have a [redacted] account. She is requesting a refund. Our records indicate on February 07, 2017, [redacted] contacted RushCard to file an unauthorized dispute on transactions from [redacted] and [redacted] in the amount of $63.36 . [redacted] claimed she had been at work when the transactions occurred. [redacted] was advised if the investigation of the disputes takes more than 10 business days’ provisional credit will be provided to her. On March 23rd, [redacted] claim was denied due to conclusive evidence. [redacted] provided document showing merchandise was shipped to her physical address. Also, [redacted] should contact RushCard regarding any unauthorized transactions in her account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not believed that they took enough time to truly review the information. I have enclosed all the information for your review that I have sent them!
Regards,
[redacted]
June 27, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: Revdex.com...
[redacted] Complaint date: July 22, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked her account without any notification. [redacted] is requesting her funds on the account, and the late fee that she incurred On July 27, 2016, a RushCard corporate customer service specialist contacted [redacted] to process and express cash as [redacted] is wanting to close out her RushCard account. We have left a message with [redacted] to contact our corporate office to have an express cash processed for the remaining balance on her account. We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal. Regards, Corporate Customer Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The
Revdex.com
7
W Seventh St, Suite...
1600
Cincinnati
Ohio 45202-2468
Case: [redacted]
[redacted]
May 4, 2015
We
received [redacted] complaint regarding access to her funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards.
We sincerely
apologize for the inconvenience [redacted] is experiencing when trying to
contact our call centers and we are currently having extremely high call volumes. On 4/30/2015 After being unable to speak with a
call center representative, [redacted] contacted our corporate office to
request a card replacement be issued via expedited delivery which takes up to
1-2 business days to receive. [redacted] has received her card on 5/4/2015
and is showing activated. If [redacted] would still like for her account to
be closed and a bill payment check to be issued, she can contact our corporate
office at ###-###-#### option 1.
We
appreciate [redacted]’ feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
Regards,
[redacted]
Customer
Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I believe I deserve compensation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[I still can not access my account! All they keep doing is lying to me just to get me off the phone. I am very frustrated irritated hurt and lost for words at this moment. My time money and household duties as a parent fiance and dependable person to pay my bills has been affected by this. It put me in debt with my creditors etc. Rush card need to stop lying to this pissed customer because I'm not resting until they give me access to my account and monies that I lost during this whole supposed conversion I had money in that account before my direct deposit what happened to it. Give me my money!??
Regards,
[redacted]
February 04, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer: [redacted]
...
Complaint number: [redacted]
Complaint
date: January 28, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for
the Rushcard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
[redacted] complaint
contends that RushCard is withholding her money. [redacted] also stated she was advised
on January 27, 2016 that she would receive her funds in one hour.
On January 27, 2016, [redacted] contacted RushCard customer
service to request Express Cash for the available balance on her RushCard
account. [redacted] was advised that the request was submitted and the process
would take one to two business days. On
January 28, 2016 [redacted] available balance of $660.59 was issued via
Express Cash and a reference number was provided to retrieve the funds. On
February 3, 2016 a RushCard Corporate Customer Service Specialist contacted [redacted] and confirmed that her funds were received.
We appreciate [redacted] feedback.
Regards,
RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I will continue with a canceliation of service from this company. I'm very disappointed and sad that I made this decision but, I think its for the best.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
My funds are not available. I try to call at least 6-10 times a day, and get hung up on after 40 minutes of holding. My funds were released on the 10th of this month and 12 days later I still do not have my funds. I was not informed of any delay in receiving my funds. Nor was I informed of any holiday of fees. My account is still on hold and I can not get a hold of anyone. I even sent then an email, with no response still. This is the most information that I have received since this issue began. Being a card holder since 2007 this is more than unsatisfactory. I am truly suffering.
Regards,
[redacted]