Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards to this matter I wish to not take the time to Persue this matter further. I do not agree with the actions taken personally. I also have a written statement from Rushcard stating once I send over the merchant release funds would be release that day. If Rush will like a copy please send me an email address. I was going off what your company stated which proved to be incorrect
Regards,
[redacted]
April 11, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: April 5, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that he has contacted RushCard customer service several times to release a $500.00 hold from The [redacted]. [redacted] also stated that he was provided with conflicting information and would like for the funds to be placed back onto his RushCard. Rushcard can confirm the following information regarding [redacted] RushCard account. On March 28, 2016 a transaction in the amount of $500.00 occurred from The [redacted]. [redacted] contacted a RushCard Customer Service to advise that the hold be released back to his account. [redacted] was educated to allow 10 business days for the funds to post back to his account or a merchant hold release letter needed to be sent in to manually release the transaction sooner than the expiration date. On April 5, 2016, a merchant hold release letter was faxed and received. As of April 11, 2016, the hold was credited back to [redacted] account. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, Tyree T. RushCard Corporate Customer Service
April 24, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: Revdex.com...
[redacted] Complaint date: April 23, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has three different concerns; one was being locked out of her account and not having access to her funds, the second is having inactive accounts showing on her online account and third [redacted] is disputing an amount of $28.91 that she claims has not been returned to her account. Our records indicate that on March 9, 2017 [redacted] contacted RushCard customer service and spoke to an agent about a bill pay to a merchant that she claims was not received. The agent advised [redacted] that the transaction is showing complete to the merchant. [redacted] subsequent calls to RushCard customer service does not make it clear that she called regarding the same issue. The notes do not indicate that there was any mention of the other inactive accounts showing on her online account. On April 24, 2017 a RushCard corporate specialist attempted to contact [redacted] to get clarification on her concerns and advise that we are not able to remove inactive cards from her online account; however, she is able to have the active card show as the main card. A detailed message was left for a callback. We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was told verbally by the agent once the documents were received a provisional credit would be given. I want my money back so I can cancel the call. If they pull the call they will hear what the agent stated. This is really starting to be frustrating.
I just want my money so I can go on my merry way.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The receipt that was sent from the merchant does not proove that I authorized this payment. My name nor signature is nowhere on the receipt for that day. Yes I made payments to this merchant in the past but what does that have to do with a payment that was unauthorized. How does that justify saving someone's information and processing a payment without their knowledge? I never signed anything nor do I have any contracts or agreements with this merchant. I also never agreed for my debit card info to be saved. I have never been to this merchants location to swipe a debit card or enter a pin number. The owner of this account does not have access to my bank information nor is he authorized on my account to make a payments.
February 21, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: February 21, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he has been trying to have the pending pre authorization hold for $29.95 put back into his RushCard account. [redacted] also states he has not received any cooperation regarding this from RushCard customer service. On February 14, 2017 [redacted] contacted RushCard customer service inquiring about the pending hold on his account for 29.95, stating that the merchant canceled the transaction. [redacted] was advised that the pre authorization hold is due to expire in 10 days. [redacted] called customer service again on February 21, 2017 requesting for the pre authorization hold to be released. On February 21, 2017 a RushCard corporate specialist contacted [redacted] to advise him that the hold has been released. However, the merchant has the right to still charge the account. [redacted] was satisfied with this resolution. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
June 30, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
Revdex.com [redacted] Complaint date: June 30, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] states in her complaint that RushCard has not credited her direct deposit funds. [redacted] also states that this is not the first time this has occurred. RushCard records indicate that on June 28, 2017 [redacted] direct deposit posted to her account. While we are often able to provide access to funds up to two days before the effective date, funds availability is largely based on the source of the direct deposit and the timing of the payer funding. On June 30, 2017 a corporate customer service specialist contacted [redacted] to advise her of this information. [redacted] indicate that she understood. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
February 2, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: January 31, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she submitted a claim for the settlement and haven’t received her refund or an update. RushCard does not have any information regarding the settlement. [redacted] will need to call ###-###-#### or email the settlement group at www.Rushsettlement.com regarding any questions or concerns. ...⇄ We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service ...
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
April 21, 2015
We received [redacted]’* complaint regarding access to her funds and the level of customer service
received. Rush Card logs all customer
contact and activity associated with financial cards.
Per response, the dispute form was
signed and dated 3/11/2015 by [redacted] and was received on 3/12/2015. Since we did not receive the dispute form back from her within the
10 business days of the dispute being filed, she does not qualify for the
provisional credit. [redacted] will have to wait for the dispute to be
investigated prior to knowing the outcome of a credit. Disputes can take 45-90
days to be resolved. We apologize for the miscommunication and the frustration
that this has caused [redacted].
We appreciate [redacted]
feedback. These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers.
June 2, 2015VIA ONLINE SUBMISSION:Revdex.com®7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on May 27, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard has not provided an update concerning her error allegation dispute filed on February 25, 2015 for multiple charges in the amount of $191.98. [redacted] is requesting to receive the funds in a timely manner.On February 25, 2015 [redacted] filed an error allegation dispute regarding multiple charges on her account in the amount of $191.98. Due to the type of dispute that [redacted] filed, she was not entitled to a provisional credit. On June 2, 2015, [redacted] error allegation dispute was decided in her favor and a final credit of $191.98 was issued to her account. A RushCard Corporate Customer Service Specialist contacted [redacted] to advise her of the outcome of the investigation. A letter has been sent to the address on the account notifying [redacted] of the resolution. The error allegation dispute has been closed, and as such we consider this matter resolved. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Tyree T.Corporate Customer Service
That is a lie, if you see where I called back in the guy said that they were received. Then I would not have had to call back in and ask for a supervisor. I faxed every form back in to the dept. then when I called back in and ask for a supervisor because the guy lied to me. So if every call is recorded then they can listen to that call. I still haven't received my money. Then [redacted] stated they have received anything for rush card regarding this matter because they would have told them that they could reverse the charges. They are lying and I know that I faxed them in twice, the same day and then the day o spoke with the supervisor.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The funds were sent back to Rushcard 07/10/16 @ 7:30 am. I contacted the payment vendor Paymentus Corp and confirmed the funds would not be collected. They submitted a letter to Rushcard advising them to release my funds. Rushcard still refuses to give my money back. I went further and contacted the Visa network they also confirmed the funds were charged back to Rushcard. I can not understand why this company does not want to give me my money back. They gave me 12.00 the processing fee but not the actual payment. I just want my money back and I want nothing more to do with this company. Their business practice is awful. I have lost so much due to this error and they still want to hold up my money. Just return my funds please you have them already!
Regards,
[redacted]
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
Marc L Dorcean
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on June 27, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources.
[redacted]
complaint pertains to RushCard not processing a replacement card and refunding
the $30.00 expedited card fee to his RushCard account. [redacted] also stated
that he received poor customer service when contacting RushCard customer
service.
On June 8, 2015, [redacted] contacted RushCard customer
service to request a replacement card via standard delivery. On June 25, 2015,
[redacted] did not receive his replacement card and requested an expedited
card be issued. On June 30, 2015, a RushCard Customer Service Specialist attempted to contact [redacted] to advise that the $30.00 expedited card fee had been waived. [redacted] RushCard is activated and funds are available.
We appreciate [redacted] feedback and sincerely
apologize for the substandard customer service he received when contacting
RushCard Customer Service. Our goal is to provide financial convenience
supported by reliable customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards to this matter I wish to not take the time to Persue this matter further. I do not agree with the actions taken personally. I also have a written statement from Rushcard stating once I send over the merchant release funds would be release that day. If Rush will like a copy please send me an email address. I was going off what your company stated which proved to be incorrect
Regards,
[redacted]
I consider this matter as closed I took it to the next level with the FTC. They need to refer to there terms and conditions.
April 11, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: April 5, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that he has contacted RushCard customer service several times to release a $500.00 hold from The [redacted]. [redacted] also stated that he was provided with conflicting information and would like for the funds to be placed back onto his RushCard. Rushcard can confirm the following information regarding [redacted] RushCard account. On March 28, 2016 a transaction in the amount of $500.00 occurred from The [redacted]. [redacted] contacted a RushCard Customer Service to advise that the hold be released back to his account. [redacted] was educated to allow 10 business days for the funds to post back to his account or a merchant hold release letter needed to be sent in to manually release the transaction sooner than the expiration date. On April 5, 2016, a merchant hold release letter was faxed and received. As of April 11, 2016, the hold was credited back to [redacted] account. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, Tyree T. RushCard Corporate Customer Service
April 24, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: Revdex.com...
[redacted] Complaint date: April 23, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has three different concerns; one was being locked out of her account and not having access to her funds, the second is having inactive accounts showing on her online account and third [redacted] is disputing an amount of $28.91 that she claims has not been returned to her account. Our records indicate that on March 9, 2017 [redacted] contacted RushCard customer service and spoke to an agent about a bill pay to a merchant that she claims was not received. The agent advised [redacted] that the transaction is showing complete to the merchant. [redacted] subsequent calls to RushCard customer service does not make it clear that she called regarding the same issue. The notes do not indicate that there was any mention of the other inactive accounts showing on her online account. On April 24, 2017 a RushCard corporate specialist attempted to contact [redacted] to get clarification on her concerns and advise that we are not able to remove inactive cards from her online account; however, she is able to have the active card show as the main card. A detailed message was left for a callback. We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was told verbally by the agent once the documents were received a provisional credit would be given. I want my money back so I can cancel the call. If they pull the call they will hear what the agent stated. This is really starting to be frustrating.
I just want my money so I can go on my merry way.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
The receipt that was sent from the merchant does not proove that I authorized this payment. My name nor signature is nowhere on the receipt for that day. Yes I made payments to this merchant in the past but what does that have to do with a payment that was unauthorized. How does that justify saving someone's information and processing a payment without their knowledge? I never signed anything nor do I have any contracts or agreements with this merchant. I also never agreed for my debit card info to be saved. I have never been to this merchants location to swipe a debit card or enter a pin number. The owner of this account does not have access to my bank information nor is he authorized on my account to make a payments.
February 21, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: February 21, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he has been trying to have the pending pre authorization hold for $29.95 put back into his RushCard account. [redacted] also states he has not received any cooperation regarding this from RushCard customer service. On February 14, 2017 [redacted] contacted RushCard customer service inquiring about the pending hold on his account for 29.95, stating that the merchant canceled the transaction. [redacted] was advised that the pre authorization hold is due to expire in 10 days. [redacted] called customer service again on February 21, 2017 requesting for the pre authorization hold to be released. On February 21, 2017 a RushCard corporate specialist contacted [redacted] to advise him that the hold has been released. However, the merchant has the right to still charge the account. [redacted] was satisfied with this resolution. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
June 30, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
Revdex.com [redacted] Complaint date: June 30, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] states in her complaint that RushCard has not credited her direct deposit funds. [redacted] also states that this is not the first time this has occurred. RushCard records indicate that on June 28, 2017 [redacted] direct deposit posted to her account. While we are often able to provide access to funds up to two days before the effective date, funds availability is largely based on the source of the direct deposit and the timing of the payer funding. On June 30, 2017 a corporate customer service specialist contacted [redacted] to advise her of this information. [redacted] indicate that she understood. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
February 2, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: January 31, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she submitted a claim for the settlement and haven’t received her refund or an update. RushCard does not have any information regarding the settlement. [redacted] will need to call ###-###-#### or email the settlement group at www.Rushsettlement.com regarding any questions or concerns. ...⇄ We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service ...
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
April 21, 2015
We received [redacted]’* complaint regarding access to her funds and the level of customer service
received. Rush Card logs all customer
contact and activity associated with financial cards.
Per response, the dispute form was
signed and dated 3/11/2015 by [redacted] and was received on 3/12/2015. Since we did not receive the dispute form back from her within the
10 business days of the dispute being filed, she does not qualify for the
provisional credit. [redacted] will have to wait for the dispute to be
investigated prior to knowing the outcome of a credit. Disputes can take 45-90
days to be resolved. We apologize for the miscommunication and the frustration
that this has caused [redacted].
We appreciate [redacted]
feedback. These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers.
Regards,
[redacted]
Customer Service Specialist
June 2, 2015VIA ONLINE SUBMISSION:Revdex.com®7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on May 27, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard has not provided an update concerning her error allegation dispute filed on February 25, 2015 for multiple charges in the amount of $191.98. [redacted] is requesting to receive the funds in a timely manner.On February 25, 2015 [redacted] filed an error allegation dispute regarding multiple charges on her account in the amount of $191.98. Due to the type of dispute that [redacted] filed, she was not entitled to a provisional credit. On June 2, 2015, [redacted] error allegation dispute was decided in her favor and a final credit of $191.98 was issued to her account. A RushCard Corporate Customer Service Specialist contacted [redacted] to advise her of the outcome of the investigation. A letter has been sent to the address on the account notifying [redacted] of the resolution. The error allegation dispute has been closed, and as such we consider this matter resolved. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Tyree T.Corporate Customer Service
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That is a lie, if you see where I called back in the guy said that they were received. Then I would not have had to call back in and ask for a supervisor. I faxed every form back in to the dept. then when I called back in and ask for a supervisor because the guy lied to me. So if every call is recorded then they can listen to that call. I still haven't received my money. Then [redacted] stated they have received anything for rush card regarding this matter because they would have told them that they could reverse the charges. They are lying and I know that I faxed them in twice, the same day and then the day o spoke with the supervisor.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The funds were sent back to Rushcard 07/10/16 @ 7:30 am. I contacted the payment vendor Paymentus Corp and confirmed the funds would not be collected. They submitted a letter to Rushcard advising them to release my funds. Rushcard still refuses to give my money back. I went further and contacted the Visa network they also confirmed the funds were charged back to Rushcard. I can not understand why this company does not want to give me my money back. They gave me 12.00 the processing fee but not the actual payment. I just want my money back and I want nothing more to do with this company. Their business practice is awful. I have lost so much due to this error and they still want to hold up my money. Just return my funds please you have them already!
Regards,
[redacted]
July 2, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
Marc L Dorcean
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on June 27, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources.
[redacted]
complaint pertains to RushCard not processing a replacement card and refunding
the $30.00 expedited card fee to his RushCard account. [redacted] also stated
that he received poor customer service when contacting RushCard customer
service.
On June 8, 2015, [redacted] contacted RushCard customer
service to request a replacement card via standard delivery. On June 25, 2015,
[redacted] did not receive his replacement card and requested an expedited
card be issued. On June 30, 2015, a RushCard Customer Service Specialist attempted to contact [redacted] to advise that the $30.00 expedited card fee had been waived. [redacted] RushCard is activated and funds are available.
We appreciate [redacted] feedback and sincerely
apologize for the substandard customer service he received when contacting
RushCard Customer Service. Our goal is to provide financial convenience
supported by reliable customer service.
Tyree T.
Corporate Customer Service
My deposit was late again this Wednesday. I spoke with a representative at Unirush. I was told that they were posting deposits late.