Industrial Chem Labs & Services, Inc.

Review: My name is [redacted] and I am the [redacted] for [redacted] in [redacted]. In July of 2014 Industrial Chem Labs called my maintenance tech and spoke with him about products they offered. He declined their services and ended the phone conversation. A week or so later we recieved 2 parcels via UPS Ground. I immediately called Industrial Chem Labs to let them know we did not order the product. They argued with me over the phone that [redacted] my maintenance supervisor ordered the product even though I know he didn't. They sent us 8 bottles of [redacted] at $60 per bottle that we wouldn't even use. I have worked here for 5 years and we have never even cleaned concrete. I requested a return label and was told I would recieve one by email. I did not. After researching the company online I see that they are notorious for this scheme. I have not used the product and wish to return the unused merchandise at Undustrial Chem Labs expense. I also notified members of the Statesboro Apartment Association of the SCAM so their communities could avoid this trouble.Desired Settlement: I wish for the product to be returned and for my company not to be contacted in the future regarding any products from Industrial Chem Labs.

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] from [redacted] was using our [redacted]. On July **, 2014 [redacted] of ICL spoke with [redacted] prior to the last shipment leaving our facility confirming the delivery and amount. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up

within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. How will I receieve the return label?

Sincerely,

Review: I received a call from a customer service rep named [redacted] he told about a product that his company has he told me that he could send us a sample of the product and that if we liked it we could order the product I told this rep that I was not interested in receiving the product if there was any type of cost involved he assured me this was a sample, that we would not pay for any shipping and I was not obligated to buy anything, but if I tried the product and liked it he only asked that we place an order. [redacted] asked if it was ok to send a sample of the product again I told him I did not want the product if there was any type of charge that would incur and again he said there would be no fee to try the product. I received the product via UPS there was no other correspondence except the box with the product; a few days later I received an invoice for an outstanding balance, which I am disputing because I never agreed to purchase the product I only agreed to accept a sample of the product. This representative lied to me and also did not accept my calls when I attempted to contact him in regards to the invoice he sent he was very rude and called me a liar saying I had ordered the product which is completely false, he said that he never said any of those things, which is false because I was very specific when I was speaking with him over the phone I told him I did not want anything if there was going to be a fee involved for the product, he not only mislead me but lied to me the invoice came after the product. I am very disappointed that this individual uses lies and deception to advertise their product and business.Desired Settlement: I want this company to take their product back and disregard the invoice they sent.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On May **, 2014, [redacted] of ICL spoke with [redacted] regarding our Root Begone. The price, quantity and terms were discussed as well that day and when the order was verified next day by our [redacted]. Our representatives never state "Free Sample". From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but I would also request that our business not be charged for the product as we did not order the product, and I also request that this company or its affiliates do not attempt to reach our office with any solicitation of products in the future and we would consider this matter resolved.

Sincerely,

Review: Did not order product, but product arrived anyway. Was told I could not return product, and would have to pay invoice. Salesman very rude and sneaky. Called to inquire about returning unused/unopened product, and was told I could not return product. Salesman offered to take off shipping costs, but nothing else would be done. Three months beforehand, told company to NOT send any more orders or invoices after we were paid up. Received phone call from salesman two weeks ago stating shipment has already been sent, without my authorization, and that invoice would arrive later. Again, called to cancel/return order and salesman was again rude and I was told nothing could be done. Very bad customer service, and very shady business practices. I would also like my information along with my business' I formation removed from their system.Desired Settlement: I would like to be able to return product, and not be billed. Product was shipped BEFORE any contact with myself was made. I want no product and no invoice from most recent shipment.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. On Jan [redacted] 2014 [redacted] of ICL spoke with [redacted] regarding the order of Sewer Cleaner prior to it leaving our facility. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Called our company stating we requested pricing. Whwn told we did not, they proceeded to say they will ship the "free sample" anyway. Received a box of something that was refused by us because they did this in the past and tried to bill us for the product. A huge scam, unsure how this cannot be stopped doing this!!!!

Review: In January 2016 Carl H[redacted] of Industrial Chem Labs called to tell me that the previous manager still had an order of Odor Control waiting to be shipped and where would he n[redacted] to ship it to. He explained that the previous manager had ordered this product but only wanted a partial order sent at the time of the original order. He stated that he would be shipping the remainder of the order which was already paid for. We got a shipment near the end of January of 6 gallons of Odor Control and next we received an invoice for a total of $288.81. I called the company and asked them to send me a return shipping label and they refused to do so because they said this was the remainder of an order and they couldn't accept it back. I was told by Carl H[redacted] the best he could do for me was to deduct the cost of shipping which was $49.11. I told Carl that we wouldn't be paying for this shipment and I would like for him to send a return shipping label. He refused and said they would send this to collections. I asked Carl to send me an invoice on the original order stating that this was a partial shipment and he said he would do that. I asked to speak to his manager and I was directed to someone named Ray ( he refused to give his last name). Ray also refused to send a return shipping label but said that he would email me the original invoice on this order. I received the invoice the next day but it did not state that this was a partial order like I was told it would. I was directed by my manager to ship this stuff back and not to pay the invoice. I paid $74.39 to ship this stuff back to Industrial Chem Labs and I would like to be reimbursed.Desired Settlement: I would like for Industrial Chem Labs to refund the money ($74.39) paid for postage to ship 6 gallons of Odor Control back to the company and to not bill us further. Once all of this has taken place I do not wish for them to contact this business ever again.

Business

Response:

[redacted] Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: Theresa R[redacted] of [redacted]. was using our Odor Control. On Jan. **, 2016 Mr. H[redacted] of ICL spoke with Theresa prior to the last shipment leaving our facility confirming the delivery and amount. Butch R[redacted] has spoken with Ms. Asbell and she agreed to return the product at their expense, ICL will reimburse $74.39 for the expense then she will withdraw their complaint Sincerely, Debra H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I spoke with Butch R[redacted] on February **, 2016 and he stated that he would be refunding the amount we spent on postage to return the unwanted items. I have not received the reimbursement yet but when I do I will contact the Revdex.com and withdraw the complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We ori[redacted]lly ordered product from the local salesman from this company. However, in the last year, they have mailed us multiple shipments of unordered product and charged us for the product as well. There has never been a contractual standing order or even a verbal commitment for the purchase of products from our company. We have contacted the salesman numerous times, to say that we are not interested in his products and he should come pick up the boxes he continues to have mailed to our business. The product boxes remain unopened and we will gladly return the products, as they were not ordered by our business to begin with.

We will not pay for this product as it was never ordered. This business and their salesman are deceptive, fraudulent, and unethical.Desired Settlement: Their latest invoice the mailed to us states we owe them $650.71 from an invoice unpaid from August. The material remains in the unopened box at our business and they are welcome to have their salesman come pick up the product and delete any amount due or owing, as it was never ordered or approved in the first place.

Business

Response:

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: Butch R[redacted] has spoken directly with [redacted] and from a customer service perspective ICL will authorize a [redacted] calltag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw this complaint.

Review: At the end of September 2014, I received an unsolicited phone call from [redacted] of Industrial Chem Labs. He explained some products (Root Begone and Weed Eliminator). I asked what the total would be for the two products. I was told it would be around $230 plus shipping. I ordered it and received the products at the beginning of October. Total was $227.15 plus $46.83 for shipping. I paid for this order at the end of December. No other contact was made with this company. On January **, 2015, [redacted] had dropped off a package from Industrial Chem Labs on my doorstep while I was away. It was another bucket of Root Begone. I called [redacted] and asked why another bucket had been shipped to me, as I had not ordered anything. He said not to worry, it was just the rest of my order that had not shipped initially because they had run out of product. He assured me that I would not be receiving a bill for this bucket. On January **, 2015, I received a bill for $194.50 plus $46.13 shipping. I immediately called [redacted] and asked why I received a bill. He told me that I must have misunderstood our previous conversation, but he would take off the shipping charge. I told him that I never ordered this bucket and I would never use that much product. I said that I would send it back, and [redacted] said that all sales are final and they wouldn't take it back. I want to reiterate that I NEVER ordered this second bucket and will not pay for something I did not order.Desired Settlement: I would like to be given a pre-paid shipping label to send the product back to Industrial Chem Labs.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] has spoken directly with [redacted] and from a customer service perspective ICL will authorize a [redacted] calltag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw his complaint. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: INDUSTRIAL CHEM LABS OF [redacted]. HAS CALLED MY BUSNESS CLAIMING TO SEND OUR COMPANY A CATALOG OF THERE PRODUCTS AND ASK FOR MY MAILING ADDRESS. LITTLE DID I KNOW, I WAS BEING A VICTIM ON A SCAM. THE SALES REP [redacted] TOOK IT UPON HIS SELF TO SEND ME CHEMICALS THAT HE THOUGHT I WOULD WANT AND MAILED THEM TO ARE COMPANY."NOTE". "I DIDNT ORDER ANYTHING" AFTER I RECEIVED WHAT I THOUGHT WAS A BIG CATALOG IN A BOX, IT WAS INFACT CHEMICALS! I CALL THE COMPANY BACK TO TELL THEM THEY SENT ME CHEMICALS I DIDNT ORDER!, THEY TRANSFERRED ME TO THE SALE REP [redacted] AND 3 OTHER REPS!WHEN I TOLD [redacted] "THE SALES REP" THAT HE SENT ME STUFF I WAS NOT INTERESTED IN. HE VERY RUDLY TOLD ME"YOU SAID" YOU WANTED IT AND WHATS DONE IS DONE! THE COMPANY SENT A BILL OVER $150.00. I CALLED THE COMANY BACK TRIED TO EXPLAIN HOW I WAS BEING SCAMMED AND DIDNT WANT ANYTHING BUT A CATALOG. THEY CONTINUED TO TELL ME ITS OUT OF THEIR HANDS AND THAT I HAVE TO PAY FOR THE PRODUCTS. IVE BEEN SCAMMED!!!Desired Settlement: I WOULD LIKE THIS BILL OF PRUDUCTS TO BE REFUNDED OR TAKEN OFF!, AND THAT MY COMPANY INFORMATION TO BE ERASED FROM THIS COMPANY TO PREVENT FUTURE SCAMS FROM INDUSTRIAL CHEM LABS IN [redacted]!

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On August **, 2014, [redacted] of ICL spoke with [redacted] regarding our Eliminator. The price, quantity and terms were discussed as they are with every customer. Our representatives never state "Free Sample". From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the [redacted]er has been resolved.

Sincerely,

Review: I was contacted by [redacted] the salesman and told I would receive a FREE sample of weed killer. About a week after I got it I received an invoice for 2 gallons. I paid for the first 2 gallons and called to ask why I was charged. When I called I was told that The remaining 4 gallons were left on the dock and they would be shipped that day. I told him I didnt need any, but I would keep the 2 gallons and pay for those anyway. He then sent me an invoice for the 4 other gallons. I called and after getting brushed off by the phone operator for a week I spoke to [redacted] ( the salesman) and told him I got them but was not going to open and would be shipping them back. He said my company would still be invoiced for the shipping both ways. I agreed to pay shipping back (which I shouldn't, but I thought that It was an honest mistake). He informed me that they would collect for all shipping that I ordered all 6 gallons. After getting off the phone with him I seen where a lot of businesses have been scammed by this company.Desired Settlement: I want Industrial Chem Lab to Void the invoice #[redacted] on the amount of $323.76 and send a pickup label for the remanding 4 gallons of weed killer. Also NEVER contact my company again!

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. Prior to the shipment in dispute there was a converesation with [redacted] on May *, 2014 comfirming the incoming delivery. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Review: The company Industrial Chemical Lab continues to charge ,call, send me products that I did not order. They continuously keep telling me that this completes my order, but continues to send more. They refuse to take unordered products back saying no refunds or returns and that I need to pay the bill. This company is trying to scam meDesired Settlement: I would like for this company to take back their products that was sent to my business I did not order on Nov **, 2013, pay the shipping for it to be sent back, stop sending products, stop contacting me and no bill to be charged and sent for these products that I did not order.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the follwing. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up with in the next 3-5 business days. Sincerely,

Review: We received 2 gallons of graffiti remover that we did not order. This was followed by an invoice. I contacted the company in which I was transferred to a sales rep **. He said we most definitely ordered the product, he said that [redacted] ordered the product. [redacted] was our head grounds keeper for our cemetery, he tried the product a few years earlier and it did not work. I told him [redacted] no longer works for the company, he has not worked with us for 15 months. I did give [redacted] a call and he did tell me the guy called him on his cell phone, and [redacted] told ** he is not longer working at the Temple that he should contact myself at the Temple. So instead ** just shipped out product and sent us a bill. I told ** we are not going to Pay for something we did not order , and they are more than welcome to come pick up their product. We would even ship it back if they send us a prepaid shipping label. He basically called me a liar, and told me he could show a order history. He asked me if I was a 100 percent sure that [redacted] has not worked with us for over 15 months. I am the Controller at the Temple and I am in charge of the Cemetery and Payroll. They have also been contacting us through out the year for different products, Rock Salt in the Winter , Carpet cleaner. I have told them we are not interested in any of their product, I have done my research on their company. There company has numerous complaints about bad business practice and it seems like a scam company.Desired Settlement: I want the bill to be credited, if they want their product back they can send us a prepaid shipping label and we will return it. I also want them to stop calling us.

Business

Response:

[redacted]

Review: This company contacted the business I work at and asked me what kind of cleaning chemicals we used most. I let him know that it would be a carpet cleaning solution and I listened to his pitch. After I listened I told him I would pass the information on to the owner and get back to him if we were interested because I was not the person that was in charge of making decisions regarding spending money, and he told me that there was no need to buy anything right now. He tole me he could do a special deal and send me a small bottle and once I found that I loved the product I could order more. I again told him that I cannot make decisions regarding spending money and he assured me that was ok and that they do not ask for a credit card number right now because they want me to make sure I love the product before paying for it. I finally agreed(thinking in my mind that he was giving me some kind of sample bottle). The product arrived and then a few days later the bill arrived. I called them and asked them how to return it because I was not authorized to make purchases and the person I talked to told me that it is not returnable and they would take off the shipping fee but I had to pay for the 2 bottles they sent.Desired Settlement: I should not have to pay for this product and they should accept it back or just call it good since they scammed me into receiving it

Review: [redacted] contacted me by phone to get me to try thier product, degreaser for sewer lift stations this was on April * 2013. I told [redacted] we have try these type of degreasers before and they did not work. But he was sure his would work.We talk back and fourth about if it would or would not work.Finally I agree to try his product under the condition if it did not work I did not have to pay for the product. It did not work, when they contacted for payment I told the person all of this. I also had [redacted] as a witness to my and [redacted] agreement he witness everything that was said. I will pay this bill even throw it was not the agreement. I guess for some people thier word does not mean anything, and the company they work for does not care either just as long as they make a sale.Desired Settlement: My desired outcome is that for the Revdex.com to have this on record, so that anybody that checks with the Revdex.com on this company they will not get burned by this company.

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On April *, 2013 at 9:49 est [redacted] of ICL spoke with [redacted] regarding our liftstation degreaser. [redacted] stated he has 30 lift stations. [redacted] was informed of the price, terms and quantity . We have spoken to our representative and at no time did he state [redacted] could send it back if he didn't like it. On June **, 2013 we received payment and have closed the account from purchasing without a written PO in house.

Sincerely,

Review: I received an unsolicited call from this company's sales rep, [redacted] sometime in March 2014. He described his product as being something that could help control our weed growth on our business lot. I explained to him that I was not going to purchase anything from them at this time. He told me he would send me some of his product to try, and if I was happy with it and it killed our weeds, then he would bill us for the product. He said this would allow me to try the product and make sure I was satisfied with it. I explained to him that if the product was free, then if he wanted, he could send me the sample. I again told him that I was not going to purchase anything from his company right now. About two weeks later I received the product via UPS. Since we were still getting snow in our region, I just sat this product aside to use at a later date. I received an invoice for this product on April **, 2014 and noticed that it had a balance due on it. I tried calling the company right then and they were closed. I called them on Monday April **, 2014 and spoke with [redacted] told me that "All Sales Final" and if we didn't pay for it that they would turn us over to collections. I told him that this was suppose to be a free sample so why did I receive a bill on it? He told me that they don't send out samples and I must of misunderstood. I tried to tell him that I thought he misunderstood what I told him when I told him I was not buying anything right now. I offered to return the product since I had not opened it yet and he told me it wouldn't matter and I would have to pay for it regardless because all sales were final. He was not pleasant to deal with so I asked to speak with his [redacted]. I was put on hold and a guy by the name of [redacted] got on the phone and he said he was a [redacted]. I explained what happened and he told me "if I look on the invoice it states all sales are final", so you have to pay. I told him that I agreed to a free sample to be sent and he said that they don't send out free samples. He basically accused me of lying about the free sample. I would like to send the product back and I would like to request that the invoice be voided to show a $0 balance.Desired Settlement: I would like the product picked up, which remains unopened, and the invoice credited. I would like to never be contacted by this company again.

Business

Response:

[redacted],

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Mar. **, 2014 [redacted] of ICL spoke with [redacted] regarding our Eliminator. The price, quantity and terms were discussed as well that day and when the order was verified next day by our [redacted]. Our representatives never state "Free Sample". In order to resolve this matter ICL has already removed the freight cost of $23.61leaving a remaining open balance of $139.90. The customer can use the product for its intended purpose. The proof of delivery is attached, wiht a singature of [redacted].

Sincerely,

Consumer

Response:

May *, 2014

[redacted],

[redacted] has reviewed Industrial Chem. Labs & Services Inc, (ICL) response, and as we appreciate them deducting the shipping we are still not satisfied with the results. This was an unsolicited call from them giving us a chance to try their product for free. We are not willing to pay for a product that we did not intend to purchase. I did see that they supplied proof of signing for this product, and yes, I did sign for it seeing as it was solicited as “free”. I would like the product picked up, which remains unopened, and the invoice credited in full. I would also like to never be contacted by this company again.

Sincerely,

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They have agreed to void the invoice if I send back the product. I am returning the product via UPS tomorrow May **. I will then wait to see if they void the invoice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was approached via a phone call several times from a sales rep by the initials PW from Industrial Chem Lab. I refused product several times. On one particular day, he called offered to send me samples of this ODOR CONTROL product for FREE, if housekeeping enjoyed the product that we will purchased more. I received the product, and had not had the chance to even try it out. Before I knew it, a few weeks later I received an invoice, with charges I did not agree on. When I called the number on the invoice ###-###-####, to discuss the charges, he became hostile, and threatened to report the hotel to a collection agency. I offered to pay to return the case of two gallons of ODOR CONTROL. He said all sales are final, and I could not return the case. I asked him to send me a copy of when I signed delivery for this product, and I have yet to receive any info. This particular sales rep PW, is calling business's with a false pretense, and then is not willing to allow the consumer to return the product. His way of dealing with the issue is by threatening the customer. At this point, I want Industrial Chem Lab to schedule a pick up with UPS, and have this case of two gallons picked up at their expense.Desired Settlement: Schedule a pick up of product at their expense.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Nov *, 2013 at 2:14 est. [redacted] of ICL spoke with [redacted] regarding our Carpet Cleaner. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager [redacted]. Our representatives never state "Free Sample". In order to resolve this matter ICL is willing to remove the freight cost of $31.21 leaving a remaining open balance of $79.90. The customer can use the product for its intended purpose.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because, first of all I do not have an employee by the name of "[redacted]", second of all I have yet to receive a proof sign signature that I asked for. Where it states ALL SALES ARE FINAL. When I spoke to the rep, he claims it was stated on the UPS receipt I signed. I just want this product picked up. I receive ODOR CONTROL, not CARPET CLEANER like what was mentioned in [redacted]'s respond. Also I never received a call from [redacted]. You apparently MUST have incorrect information. Schedule a pick with UPS, and have it shipped back to your warehouse. I was willing to give this product a chance, but with the lack of customer service, I don't think I will.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Nov *, 2013, [redacted] of ICL spoke with [redacted] regarding our Odor Control. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager [redacted]. Our representatives never state "Free Sample". In order to resolve this matter ICL has already removed the freight cost of $21.36 leaving a remaining open balance of $79.90. The customer can use the product for its intended purpose. The proof of delivery was already provided on 2/*/14,which shows a signature of [redacted] so [redacted] accepted the package herself.

Sincerely,

Review: It started with a phone call from a salesman Jeffery R[redacted] of Industrial Chem Labs about 4 weeks ago asking if we had a lot of snow and ice. I told him that we have been having a mild winter so far. He asked me about buying a bucket of snow melt for $99.00 (never mentioning anything about the $45 shipping charge that was on the first invoice, which was paid within 15 days of the invoice date). Mr. R[redacted] told me that it would not hurt the sidewalks and the grass. He said it was a one-time deal for the $99.00 and that would be it. I asked him if he was sure I would not be locked into anything and he said no. Two weeks ago he called and said he was shipping the other half of the sno-melt from the first order. I told him then that it looked like I had received a full bucket the first time. He said no, this would be the rest of the first order and I told him then that I didn't want it if it was going to cost $99.00 (plus $45 in shipping), and he insisted that it was the remainder of the first order and there would be no charge. Well, last Thursday Feb. *, 2016, I received another shipment of the product the same size of the first. I called and was told he had left for the day, so I tried calling again Friday, Feb. **, 2016. So, I called today Feb. **, 2016, and was able to talk with Mr. R[redacted] and told him I wasn’t paying for this and shipping it back to him. He rudely stated I could not do that as he was not accepting the shipment. I told Mr. R[redacted] that he did not tell me that I would have to pay for this shipment and he said I wouldn’t be billed until the end of March. I told him I was shipping it back to him and that I had not made an agreement to order more than the first shipment of sno- melt. I also told him I never wanted him to call me again.Desired Settlement: I would like Industrial Chem Labs to do 3 things: 1. Receive the sno-melt back that I did not want at no cost to me, 2. Remove the charge on our account for the second shipment that we did not order, and 3. Never contact me again.

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: [redacted] from [redacted] Home was using our Sno Melt. On Feb. *, 2016 Mr. R[redacted] of ICL spoke with Shirley prior to the last shipment leaving our facility confirming the delivery and amount. From a customer service perspective ICL will authorize a settlement of $68.61 on the disputed invoice. Then Shirley will withdraw her complaint. Sincerely, Debra H[redacted]

Review: This company's website they list on their invoice does not exist. This is a scam!

They say we received their product and n[redacted] to pay and sent an invoice. We did not order anything from them and are not going to pay!Desired Settlement: I want the Revdex.com to share this information so other people are aware of their wrongdoings. We also n[redacted] this company to stop contacting us for payment and to drop any charges they say we owe them. The invoice was for $101.51 and we are not paying it.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) can provide the following. Butch R[redacted] has called for [redacted] and she is unavailable. In order to resolve this matter please have [redacted] contact Butch R[redacted] at ###-###-####.

Review: Received a shipment from Industrial Chem Labs and called to tell them that no one from the town ordered this product. The sales rep said that he called and left several messages but never spoke with anyone regarding ordering. I proceeded to tell him to send a pick up order for [redacted] to come and get the unordered product and the sales rep replied "We are not going to do that." I told him that the town would not pay the invoice. Asked to speak with a supervisor and the same sales rep pretended to be the supervisor.Desired Settlement: Send a pick up order to come and get the unauthorized product and a billing adjustment.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On March **, 2015, [redacted] of ICL spoke The Town of [redacted] regarding the order of Lift Station Degreaser prior to it leaving our facility. [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw her complaint.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here][redacted] NEVER spoke with ANYONE from the Town prior to sending the product. I was contacted by someone from Industrial Chem Labs and the person stated that he would issue a call tag for the product and issue a "zero" balance for the invoice, but nothing as of yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] has already picked up the product and returned it to us and ICL issued full credit on April **,2015. Therefore ICL considers this matter closed.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a telephone call at my parents bar, which I am the [redacted] of, asking to speak with the person who handles maintenance of the property. I accepted the call and spoke with the salesman. He asked if I would have any need for 3 different products. I immediately said I had no need for 2 of those products and he zeroed in on the "odor control" product as that was one I wanted to hear more about. We run a smoking bar and anything that may help with the smoke odor would be welcomed. As he went on, I advised him that I could not make any purchases as my father is the owner, but I would relay the message to him. He said he would send 2 gallon jugs of the product out to my business absolutely free. At this point, I had to stop him and ask why he would even do that. He said the only thing I had to do was try his free product and if I liked it, once it was done, I should call him to buy some from him. I asked him numerous times to clarify what he was saying, and then towards the end of our conversation, I said, "so you are giving me your product totally free, and I do not owe you anything, is that correct?" He said absolutely that is correct. At that point, I said you can go ahead and send me your free product. The call ended.

Today, I received the package, my bartender signed for it while I was away. Prior to opening the package, I for some reason, looked up the company and checked the reviews. To my horror, there were pages of people commenting on how they got the same call as I received, and then got billed for the product even though the salesman said it would be free. I immediately called the company and spoke with the person who had called in the first place (or at least that's who they said it was). He advised me that I had agreed to a set price and that I would indeed be billed. I told him that was not at all how our conversation went, and he then began to get loud and rude. I told him I would not be pulled into a verbal battle and said I would not be paying for anything that he sent me b/c I never agreed to buying anything from their company. He then said he'd send this to collections and hung up. I have kept the package and have not opened the product they sent.Desired Settlement: I do not expect anything out of this other than I do not want to have a looming invoice out there against my father's business, The [redacted] Hotel. I also do not want their company contacting me in any way after this matter has been dealt with. I will not pay for a product that I never agreed to purchase and if they send a return to sender package for me to put the product in, I will be happy to send it back. I will not, however, pay for shipping as I do not want to spend any money on this product I did not order.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On May **,2015 [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control. The price,quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed toauthorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,[redacted]

Review: On [redacted] of April some one from this company called our motel, I was not there and he talked to my desk clerk and told her that he want to send some product and want the address, she replied that she is not authorized to make any decision so he should talked to boss. He said that he already talked to the boss and just need the address, she again replied that she can not give the address, better call in the evening to my boss.

After some days, we received 2 box of some thing we don't know and we never ordered.

When I called this company, they let me talk to the same person and he says that my desk clerk ordered these, when I told him that she is not authorized to order these he insisted to talk to her, I let him talk to her and she told him that I never ordered these, he start yelling at her and says that you ordered these things.

TO HER HE TOLD THAT HE ALREADY TALKED TO [redacted], AND NOW HE WAS SAYING THAT MY DESK CLERK ORDERED THESE.

He was very rude and he scared her by yelling she start crying.

When I told him to get arranged to remove these boxes from my office, he threats that I have to pay both way shipping and 20% re stocking charges.

Now I checked online and lot of peoples/businesses had same problems, the sales persons of this company are selling/sending their product by force/lying and pressure.

I wantDesired Settlement: they should make arrangement to remove their boxes from my office at their cost and send a apology letter to my desk clerk to whom he scared.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On April *, 2015, [redacted] of ICL spokewith [redacted] regarding our Disinfectant. The price, quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant, apologized and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.Then [redacted] is to withdraw the complaint.Sincerely,[redacted]