Industrial Chem Labs & Services, Inc.

Review: A sales rep called our office and told the our staff that they wanted to send a free sample of a drain cleaner. the staff member asked multiple time if it was a free sample. The staff member told them the only way they could send it, if it was a free sample. the rep told the staff that it was free and of no charge. not long after the sample product arrived we received a bill for $143.61. we can not use the drain cleaner because of the industrial strength applications that it is. I have contacted industrial chem labs and they keep telling me they will call me back with a response from their boss. I have not received a call back nor are they willing to give me any information about the order or them taking the product back.Desired Settlement: they n[redacted] to send a pre paid shipping label for me to return the product. they also n[redacted] to cancel the bill. my company wants to be taken off their call list and to not be contacted by anyone associated with Industrial Chem Labs.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned

complaint and can provide the following: On Oct.**, 2015

Mr. D[redacted] of ICL spoke

with [redacted] regarding our Sewer Cleaner. The price,

quantity and terms were discussed. Our representatives never state "Free Sample". Butch R[redacted]

has spoken with the complainant and has agreed to authorize a [redacted] call

tag. Please have the customer place the product in a card board box and

ready for pick up within the next 3-5 business days. Then [redacted] is to

withdraw the complaint. Sincerely, Debra H[redacted]

Review: THIS COMPANY HAS SENT ITEMS THAT WERE NOT AUTHORIZED ORDER BY MANAGEMENT ... THIS COMPANY HAS REPEATEDLY IN THE PAST SENT PRODUCT THAT WAS NOT ORDERED, HAD BEEN STRICTLY TOLD NOT TO SEND PRODUCT UNLESS AUTHORIZED... WE HAVE HAD IN THE PAST REFUSED TO SIGN UPS FOR SHIPPMENTS, BUT AT TIMES OTHERS NOT KNOWING, HAVE SIGNED FOR IT REGARDLESS... WE REFUSE TO BUSINESS WITH THIS COMPANY , AND WOULD LIKE TO LODGE AN OFFICIAL COMPLAINTDesired Settlement: NOT TO SEND PRODUCT UNLESS AUTHORIZED

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June **, 2014, [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner. The price, quantity and terms were discussed. Our representatives never state "Free Sample". From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Review: We received a call from on their sales people- he said that one of my staff members had expressed interest in their weed killer, and wanted to send us a sample. My staff wasn't available for me to verify this with. I asked what the charge was for the sample, he said there wasn't one. He just asked that if we liked the product, we order from him in the future. I verified again that we wouldn't be charged, and he said once again that there was no charge. When my staff returned I asked them about speaking with the company or requesting information on the product and they hadn't done so- or even heard of the company.

We received the product last week- his sample not only was two gallons of product, but it included a very expensive bill (Invoice #: [redacted]). I called the company- I was on hold for several minutes when my call was transferred to a male (possible the original sales person). I said that we didn't order this and wouldn't be paying for, he grew irritated and rude- told me that this was the sample that I gave the okay to and he wouldn't accept the package back nor clear the invoice. He then told me that he would send me to collections. We have two gallons of product sitting unopened that we don't want.

I also emailed the company last week and haven't received a response.Desired Settlement: I would like the invoice cleared completely and for Industrial Chem Labs to send a prepaid shipping tag for their product to be returned.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. On April **, 2014 [redacted] of ICL spoke with [redacted] regarding our Eliminator the price, quantity and terms were discussed. Our representatives never state "Free Sample". From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The charges on invoice #[redacted] were not addressed. I request that the invoice and all charges related to it are cleared.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc(ICL) responded to to this on 5/*/14. ICL issued a UPS call tag for the disputed product. When the product is returned to our office a credit for inv#[redacted] will be issued at that time.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This man called me VERRY PUSHY saying the [redacted] of Payless mini storage ordered some unit door cleaners idk? and that he needed to verify we are still located at our address I said yes "BUT" dont send anything here I cant make those decisions "ONLY" the [redacted] can he said oh no, no worries we already spoke he ordered for all four of your locations I just wanted you to know we are sending off yours today your FREE sample at no charge today if for any reason you deside to not use you can send back with no fees owed....I order stuff all the time from everywhere so I didnt pay attention at the time the ups man was here due to I was with a customer taking a payment or else I would of denied it....When the ups man asked me to sign and he left it to the side I then realized it was from Industrial chem labs after I explained I was not interested in this product they still sent it and it was not a sample it was verry heavy so I called them and asked to speak with the manager please some man picked up the hone and I told him I asked you not to send this product and you sent anyways he begain raising his voice saying its too late no refunds allowed I said excussssse me I didnt agree to anything I told you dont send you are the one that said you talked to the [redacted] Im sending this product back to you he then said he would deny it and send us to collections....I dont know what to do this man then hung up on me please help I think this is a scam BIG TIME!!!!Desired Settlement: Stop them from doing this to others,and accept this package back that I did not order!!!

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint [redacted] and can provide the following: On March **, 2014, [redacted] of ICL spoke with [redacted] regarding our Warehouse Door Cleaner. The price, quantity and terms were discussed during this conversation. Our representatives never state "Free Sample". From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.We also wanted to make sure we will not be charged for what we are sending back it is still brand new never been opened.Thank you for your help we didn't know what to do you have been great.

Sincerely,

Review: On 10/**/2013 I received a call from industrial Chem Labs and Service sales manager [redacted] who claimed that we will be delivered a product which was apparently ordered by our engineer in the past. He provided a name of person who has left company two years ago and stated the product was on back order. However he refused to provide me with copy of the purchase order. Our company policy doesn’t allow any purchases without company purchase order and managers approval therefore I realized he is trying to sell me something. After getting my last name he informed me I should be getting delivery of his product and there will be balance of $100 to be paid. I told him we have not placed any orders for his product and therefore cannot accept it and pay for it. He started to be very rude and hanged up on me.Desired Settlement: Accept Refund Merchandise. We don't want this vendor ever contacting our company. Also they should change their sales practices and train their staff to stop harassing business.

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. ICL has added this account to our Do Not Call List.

Sincerely,

Review: The City of [redacted]rdered one shipment of the Odor Control supplies from Industrial Chem Labs in September 2014 to try the product. We received the 8 gallon order and paid invoice #[redacted] for $408.01 on 10/**/2014.

In October we received a shipment of 16 gallons of the Odor Control supplies again. We called their office several times speaking to [redacted] and [redacted] said it was the balance of our order. We told them we only ordered 8 gallons back in September and did not order any additional supplies from them. When we last spoke with [redacted] on October **, 2014, he said he would check on this matter and that we didn’t owe any money for the balance of this shipment.

On October **, 2014, we received a new invoice from Industrial Chem Labs for 16 gallons of the Odor Control supplies. Invoice # [redacted] for $859.31. Because we did not order this product, we called the company immediately. We left a message with [redacted] to have [redacted] call us concerning this issue so this shipment could be returned to the company as we did not order it nor do we want any additional supplies from this company. On October **, [redacted] said she would have [redacted] call us back immediately after he got off the phone as he was busy. To date, [redacted] has not returned our calls.

We sent an email on October **, 2014 to the company asking that they send 4 pickup tags from [redacted] so we could return this shipment with no response. Upon review of this company on-line, we see they have many Revdex.com complaints and send products that are un-ordered to customers.Desired Settlement: Stop sending us products which we did not order. Send [redacted] pickup tags for the 4 boxes of products which we did not order. Credit us for the return of this shipment.

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: A call was received by customer service from Industrial Chem Lab to my company. My employee attempted to take a message and the customer service rep asked for his name. A short time later we received a package. I called customer service and explained that there was a mistake, we did not authorize the purchase. They hung up on me so I tried again and same story. I have faxed a request for a return label to the company.Desired Settlement: I would like a return label sent for the 20 pound package.

Business

Response:

Ms. MurrayIndustrial Chem. Labs & Services Inc (ICL) has attempted to reach this customer to0 resolve this issue to no avail. Therefore, Butch Reed of ICL authorized a [redacted] call tag for this account. Please have the customer place the product in a card board box and ready for pick up with in the next 3-5 business days.Debra H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have not successfully made contact with me. They have not attempted to resolve the matter until this notification. The item is outside the door ready for pick up.

Sincerely,

Review: Industrial Chem Labs called this community twice professing to be sending out free samples of their vanilla odor control and when we spoke with them we told them specifically that we were not interested in ordering from them and they were persistant to say that the samples they were sending us were free! There was no other obligation. They shipped us 2 gallons of the vanilla odor control and billed us $102.26. We called the company today and spoke with the receptionist as well as the sales person that supposedly called us by the initials MW. He said we agr[redacted] when we did not agree to anything. I told them (when they called twice) that we have dedicated vendors for our community to order from and they were relentless in calling to speak to Tony.Desired Settlement: I want them to pick up the 2 gallons of product and void the bill. If they do not choose to spend the money to pick up via [redacted], then they can cancel the bill. We did not order this product. We did not n[redacted] this product. You cannot get a word in edgewise with the MW rep on the phone. He screams and you and calls you a liar. I have no respect for a company that responds to their customers concerns in this fashion

Consumer

Response:

At this time, I have not been contacted by Industrial Chem Labs & Services, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (has) has reviewed the above mentioned complaint and can provide the following: On Jan. **, 2016 Mr. W[redacted] of ICL spoke with Tony Cox regarding our Vanilla Odor Control. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R[redacted]. Our representatives never state "Free Sample". Butch R[redacted] has spoken with the Kim Newman and she has agreed to return the product at their expense, then she will confirm the issued has been resolved.

Review: In Sept. of 2015 we received a case of concrete cleaner from this company. We did not order it. I called and asked for a return item ticket and was told that it would not be issued as we had ind[redacted] ordered it. I asked who authorized it and he said our maintenance man. ....I asked our maintenance man about it and he told me the assistant manager, who was new, asked him to speak with a man by the name of Brandon. Upon answering the man told him he had heard the APM call him by Cookie and asked him what his full name was.. . Cookie told him we did not use concrete cleaner ....he also told him, in front of my APM, that no one had the authority to order anything except for the Property Manager and he would have to call back. A few days later the cleaner arrived. I have called these people and sent them e-mails stating I did not order this, neither did my staff and I was not paying this invoice. Brandon has threatened me with ruining this company's credit to verbally calling me names. Today one of the head men called and basically did the same. I told him I will not be bullied and threatened by a sham of a company that sends out fraudulent invoices etc. Today was the last straw with this horrible company. Please do something to stop this. 286 complaints and they are still in business?Desired Settlement: I want this company to cease and desist any and all contact by phone, mail, email, fax...any form of communication. I want this bill cleared from our name and if we have been turned in for refusal to pay, I want that removed from our credit also.

Business

Response:

[redacted] Industrial Chem Labs & Service Inc (ICL) can provide the following on the above mentioned complaint. Butch R[redacted]as spoken with [redacted] and since she cant find the product to return, ICL is writing this balance off. [redacted] is withdrawing her complaint. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I told Industrial Chem Labs Butch R[redacted] that as soon as he sent me a letter stating we had not ordered this and we were free from any obligation that I would withdraw the complaint. As of this date ,1/**/16, I have not received any paperwork. Until I received that I will not withdraw the complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Our cemetery was contacted by phone by a salesman from Industrial Chem Labs on May *, 2015. He claimed to have a product to clean grave markers and offered to send two gallons as a sample for us to try. He claimed the product was left from a trade show in Buffalo, NY and it would be cheaper to ship it to Jamestown, NY rather than back to Deer Park, NY.

The "samples" arrived on May **, 2015 via [redacted]. The product arrived with no MSDS sheet, and no handleing or warning instructions. The return (shipped from) address was from Deer Park, NY, not Buffalo. On May **, 2015 we received an invoice in the amount of $128.85, for the product, shipping and sales tax. On May **, 2015, We sent a certified letter to Industrial Chem Labs asking for the invoice to be voided and proper return shipping labels be sent to us, so that we could return the product at Industrial Chem Labs expense. We asked for a response on or before June *, 2015 and that if We did not receive a response by that date the product would be disposed of on or after July *, 2015 at their expense. On July *, 2015 the cemetery again received the original invoice stamped "past due".

We have found a number of websites and forums where Industrial Chem Labs business practices have been questioned. It is because of the number of complaints, We feel the cemetery must also file a complaint with the Revdex.com.

[redacted] did not order this product from Industrial Chem Labs and we will not pay for material we did not order. We will also be filing a complaint with the NYS Attorny General's office, the [redacted] and the NYS Department of Environmental Conservation.Desired Settlement: Industrial Chem Labs has a history of offering "free" samples and than issuing invoices for materials which were not ordered. Specifically, the cemetery would like Industrial Chem Labs to void invoice #[redacted], send return shipping labels so that this un-ordered material may be shipped back to them at their cost or pay for disposal of the product at a site to be determined by the cemetery.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On May *, 2015Mr. C[redacted] of ICL spoke with [redacted] regarding our Monument Cleaner. The price, quantity and terms were discussed ,our representatives never state "Free Sample". Butch R[redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw the complaint.Sincerely,Debra H[redacted]

Review: A sales rep called and spoke to our [redacted] and stated that he had a free sample of an odor control that he would like to send us. The nurse told the sale rep that she was not authorized to make any types of orders but if it were a free sample it would be okay to send. He went on to say things about how she seemed to be more friendly than the past [redacted] and focused more on other topics other than the actual product itself. Within a few days we received 2 one gallon jugs of the Cherry Odor Control. Then along came the invoice dated 03/**/15. I, the [redacted], contacted the business on 03/**/15 to inform them that we did not order the 2 one gallon jugs of odor control and that we would not be paying for them. I gave them all the above details about the free sample, per [redacted]. We then received a past due invoice on 04/**/15. My administrative assistant contacted them again on 04/**/15 to inform them the second time that we will not be paying for the product due to the fact that we did not order it. She also asked that a return label be sent so that we could return the product. It has never been opened, not a product we use. He stated that I, the [redacted], need to call and apologize for calling the first time because I told him that this was a scam and conning people into thinking they were getting a sample of something and in reality sending a full order and charging for it was unethical. I then called and spoke to the sales rep myself and he was very unprofessional. He continued to say that the [redacted] ordered the product so I allowed her to speak to him and tell him exactly what she was told that day on the phone. He all but called her a liar and stated that she was not telling the entire truth because she got in trouble for ordering the product (which is not the case, she did not get in trouble). This young man refused to credit us on the invoice or send a return label. He stated that he would be turning us in to the [redacted] if we did not pay. I made it very clear that we would not be paying for something we did not order.Desired Settlement: Remove the charges on our account for the products we did not order. Invoice dated 03/**/15 for 2 one gallon jugs of Cherry Odor Control in the amount of $104.58.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Mar. *, 2015, [redacted] of ICL spokewith [redacted] regarding our Cherry Odor Control. The price, quantity and terms were discussed. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.Then [redacted] is to withdraw the complaint.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Per our conversation with ICL on May [redacted], we were told that ICL would provide [redacted] pickup of the product that we DID NOT order and that we would receive an invoice with a zero balance. Neither action has been completed. Therefore, we will not be withdrawing our complaint at this time.Also, I want to make it clear that the sales rep that contacted [redacted] back in March DID NOT discuss quantity nor pricing. He plainly stated Free sample. Per our conversation with ICL, they believe that [redacted] is not telling the truth because she "got in trouble" for ordering the product. This is absolutely NOT the case. I trust [redacted]'s judgement so if it were something she felt we needed then I would approve of the order. Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that ICL has emailed a invoice to [redacted] reflecting a zero balance per her conversation with [redacted]. ICL did issued the [redacted] call tag back in May and that is when the invoice was credited.

Review: In approximately the last year or so, I've received several packages of "odor control" from Industrial Chem Labs. On each occasion, the product was never ordered by anyone here on staff (hotel.) On basically every occasion, the hotel has been responsible for paying $20+ to return the product and avoid being charged for it. When calling to dispute the charge and order, you get nothing but attitude, especially from what they are calling "[redacted]." They act like it's our responsibility at this point to handle the product.

When a billing error occurs, which it seems to quite frequently for this joke of a company, the error is on their end. Therefore, it should not be the receiver's responsibility to pay for shipping to return their product, it should be theirs. Their overall service speaks volumes of the business as a whole.Desired Settlement: Delete all information regarding this business, and stop contacting anyone here. No one at this property wants to buy your overpriced odor control solutions. EVER.

Stop calling, and for God's sake stop sending product that we did not order, and that is unwanted.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Sept. **, 2014, [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control. The price, quantity and terms were discussed. Our representatives never state "Free Sample". From a customer service perspective ICL will authorize a UPS call tag. Please

have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have received an updated invoice with the shipping charges reversed. This still leaves the invoice at a total of $79.90, which we will not pay. I've attached a copy for your records. The original packaging was refused, and returned to sender via UPS. As mentioned before to the representative when I tried to call and have this resolved, I have no one here by the name of [redacted]. This would have been noted on the account, and the issue taken care of on the phone, if the customer service representatives that you call and speak with from this company has any sort of professionalism. I just received a "I'll get your number and call you back after I talk to our board of directors," only to never receive a call back.

Considering the large and growing list of complaints against this company for similar issues, I'd say they've been scamming people for as long as they've been in business. Have a conversation with someone at the property, get a name, then mail them product they didn't order... only for them to receive an invoice that may or may not make it through accounting for payment.

Again, I want no further contact with this company. I want our information erased from their system, and no one else to call or solicit this business again. Additionally, I want a $0.00 balance invoice showing that these charges have been reversed as they will receive no payment.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Industrial Chem Labs & Services Inc. (ICL) has reviewed the above complaint and can provide the following: The product came back to ICL and we have issued full credit on Oct *,2014.

ICL considers this matter resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Salesman from Industrial Chem contacted our [redacted] and asked him if we had any needs. The [redacted] discussed an odor control product and asked the salesman if he could send us a sample. The salesman agreed to it and the next thing we knew, we received 2 - 1 gallon bottles of the stuff. Then we receive an invoice for $108.51. Our [redacted] called them and said that we didn't order, nor wanted 2 gallons of the stuff. That we only wanted a "sample". Their salesman said they could credit the S&H, but we would still have to pay for the 2 gallons. [redacted] told him that we just wanted to send it back and they refused. Salesman insisted that the [redacted] had ordered it. [redacted] made several more phone calls and got the same response. I called and spoke with the salesman and his [redacted] (both of which were very rude) and still no results. The [redacted] told me the same thing, they would credit the shipping. We did not order, nor do we want the product. Apparently, by reading the other complaints, this is the way this company works (scams) people and businesses. We just wanted a sample. I don't know who would think that 2 gallons is a "sample"!Desired Settlement: We would like for them to send us a return label and for them to accept the return. We do not want the merchandise nor should we pay for something that we did not order.

Business

Response:

[redacted]

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Feb. ** 2014, [redacted] of ICL spoke with [redacted] regarding our Odor Control. The price, quantity and terms were discussed as well that day and when the order was verified next day by our [redacted]. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Sales Rep gave name of [redacted] and said he was with UPS and had a delivery. Delivery guy had waited over an hour and needed to talk to the [redacted] immediately. After 4 more phone calls the [redacted] called him back. Then he proceeded to call the office back 2 more times the 2nd time acted like he was crying. I buried my brother this week and am trying to get my work caught up. Their sales rep lied and was obnoxious & rude and I DO NOT EVER want them to call this business again.Desired Settlement: Hire ethical sales people that do not lie and harass.

Business

Response:

Review: Industrial Chem Labs ships product without authorization or valid order and then insists that an official order exists. To date Industrial Chem Labs has not been able to provide any verification that the product has been ordered - they will only provide the signed shipping tickets as proof of order.Desired Settlement: To stop making any contact in the form of delivery of product, payment demands, etc.

Business

Response:

Ms. [redacted]

Industrial Chem Labs & Services Inc (ICL) has updated the account not to contact or sell the location on file again. This customer has been purchasing our products over the last year. Prior to any product leaving our facility ICL has spoken with either [redacted] or [redacted] confirming the order and delivery. ICL cannot be held responsible for unauthorized employees placing orders.

Sincerely,

Review: This company shipped us product that wasn't ordered and has attempted to collect. This is over 2 years old and they will not respond to our letters to the vendor. They have called since this "sample order" and I've caught them at their own game and then they tell me to get back to work. Ha. When they call they say "[redacted]" They don't say it's free, they don't say they are going to charge. Once they get a yes, they hang up (I know this after talking to another hotel that said yes). When I say no, they attempt to push. I tell them I know what they are doing and they hang up or insult me.

If anyone sends something in the mail, it is a gift. We never agreed to paying.

I have discussed the bill via phone and they don't have purchasing information. When send in the mail, no response.Desired Settlement: Remove the amount owed since it is fraudulent/scam.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned

complaint and can provide the following: On April *, 2013,

Mr. R[redacted] of ICL spoke

with [redacted] regarding our Carpet Cleaner. The price,

quantity and terms were discussed as

well that day and when the order was verified next day by our shipping manager

Butch Reed. Our representatives never state "Free Sample". Butch Reed

has spoken with the complainant and has agreed to write the balance off. Then [redacted] is to

withdraw the complaint. Sincerely, Debra H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If possible, remove the complaint.

Sincerely,

Review: Industrial Chem Lab called the hotel asking for our address. We never placed an order with them but they sent 25lbs of their product as well as an invoice for said product. When I called to dispute it, I was told we would have to pay the return shipping as well as a 20% restocking fee. I was then told if we didn't pay it would be turned over to collections.Desired Settlement: We don't want to pay the invoice, return shipping or their restocking fee as we never ordered this product in the first place.

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Sept **, 2015,Mr. H[redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner. The price, quantity and terms were discussed. Our representatives never state "FreeSample". Butch R[redacted] has spoken with the complainant and advised him that the product was returned to ICL and credited. Sean Stewart is to withdraw the complaint.Sincerely,Debra H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As you can see from the attached invoice they voided all charges, therefore I'm satisfied with the result.

Sincerely,

Review: A salesman calles with free samples of a door cleaner to mini- storage. I asked once more Free he tells me Yes!

I get the two one Gal. samples

Then a fast talking shipping&handling man calls to Ok the Shipping. Telling me not to pay the driver.

Then I get a bill for $134.90 , 59.95 per Gal (Let me tell you at this time I also Have 3 car washs and get 5 Gal of wall cleaner for that price from [redacted], and would never pay that for one Gal.

I called Industrial Chem Labs they passed me to shipping and at that time he tells me it was Net. 30. So I ask to talk to the salesman and at that time he tells me he told me it was $59.95 a Gal. and if he gave out free samples the Co . would not stay in busniess.Desired Settlement: Billing adjustment to Zero and stop the Scam they are running. There a list of the Top 91 Complaints and Reviews about Industrial Chem Labs on [redacted]. I am also giving this to our District Attorney's Office. [redacted]

Business

Response:

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Feb. **, 2015,[redacted] of ICL spoke with [redacted] regarding our Aluminum Stainless Steel Cleaner. The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager [redacted]. Our representatives never state "Free Sample". [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Then [redacted] is to withdraw his complaint.Sincerely,[redacted]

Review: [redacted] called in March 2014 and offered to send us 2 Gal of a Carpet Cleaner sample to try out. We agreed to trying the samples to see if it was a better product. We received the shipment and then ICL billed us for it. My executive housekeeper who spoke with [redacted] did say she told them to send the product, so we paid the bill. Now in June 2014 they have sent us the same product but 6 Gal of it and we never ordered it. We haven't even opened the box with the 2 Gal from March. When the shipment arrived my executive housekeeper said she didn't order it. I called and spoke with [redacted], He told me that we didn't order 2 Gal but we ordered 8 Gal and 6 Gal had been back ordered until now. I told him I would call back after speaking with my executive housekeeper about it. She told me that they were only sending 2 Gal as a sample and she hasn't ordered anything since. I called [redacted] back and he said no, she ordered 8 Gal. He then told me that he recently called back on 6-**-14 to see how the product was working and that he reminded her of the order. I asked him if he was able to send me a form showing me the original order for 8 Gal. he said that he could not. He said that when he called back he made it clear that he was sending more. But then when I inquired more about the conversation they had. He never used the words that he was sending more or the rest of the order was on the way. He just talked about how she should try the product out and it would be more useful outside of the box. I explained that it sounded as if he was twisting his words. As soon as I said that [redacted] lost his temper and started yelling at me on the phone. He kept repeating over and over "how am I twisting my words" and shouting that "she ordered it". At this point I had enough, I told [redacted] point blank. Look this is how it is going to work, either you take the product back that we didn't order and we continue to do business or don't take it back and we will never do business again. He refused to take it back and accused me of sending it back just because I didn't want to pay for it. I told [redacted] that if we had ordered it we would have paid for it. But because we didn't order it we are not going to pay for it. I told him that he can have it picked up or not but we are not paying for it. He said that's fine we will just send it to collection and hung up on me. After taking a few minutes I called back and asked to speak with [redacted]'s [redacted] I was transferred to a [redacted]. He said that he was just on his way out the door. I explained that [redacted] sent an unauthorized order to us and that we wanted them to pick it up. I also explained that he was very rude and yelled at me. He said he would speak with [redacted], review our account and call me back the next day. I gave him 24hours to call me back and I still have not heard from him.Desired Settlement: I want them to pick up the product, remove the charges and never contact our hotel again.

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. On June **, 2014 [redacted] of ICL spoke with [redacted] regarding the order of Carpet prior to it leaving our facility. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our shop mechanic received a call from Industrial Chem Labs offering a free sample of truck washing fluid. He agreed to the free sample. Chem Labs then proceeded to send our company 6 gallons of the product billing us for all of it. We never ordered this product and we have not been able to get Chem Labs to send a UPS Call Tag for us to send the unwanted product back. This company engages in fraudulent and predatory sales practices.Desired Settlement: Just a warning to people or businesses who get a cold call from this company offering a free sample. They need to be made aware that Chem Labs has an "All Sales Are Final" policy and to never ever give them your credit card information because they will charge your card and you can't get your money back. They know exactly how to work the merchant credit card account system, because as long as they send you product whether or not you ordered it they can charge your card and they have fulfilled their part. Beware!

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following resolution. On May *, 2014 [redacted] of ICL spoke with [redacted] regarding the order of four gallons of Vehicle Wash prior to it leaving our facility. From a customer service perspective ICL will authorize a UPS call tag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially. We received 6 gallons not 4 gallon of vehicle wash and I will return all of it if the Call Tag lets me. Also I will accept what Chem Labs says only because it is a he said, he said so I can't absolutely know the truth of what either side said. My concerns remain being able to return all the product and not having our company credit card re-charged. The only way we got our money back the first time was the file a claim against Chem Labs. If we can return everything on the Call Tag and we are not charged on our credit card again then I will consider the situation resolved.

Sincerely,

Business

Response:

Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: ICL has picked up the 2nd shipment at our expense. The first shipment was ordered and paid for via credit card. Why would a customer provide that method of payment if they didn't order. ICL has done it's best to resolve this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The order was actually suppose to be free samples which they then billed us for. They didn't have a billing address so the bill they sent never got here until they looked us up on the internet and called then faxed the bill. The normal checks for a bill were not followed because I was on vacation. If I had been here there never would have been a payment. The payment they mention was made by mistake because they told our Controller the bill was very late and needed to be paid asap.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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